--- title: Nice.Chat Reviews meta_title: 'Nice.Chat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how Nice.Chat works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 26 scale: '5' date_modified: '2026-06-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Nice.Chat Reviews **Vendor:** Syntech Software Sp. z O. O **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.7/5.0 **Total Reviews:** 26 ## About Nice.Chat Nice.Chat - white label AI-powered communication platform for your business. Nice.Chat offers AI-driven self-service chat, customizable user interface branding, and omni-channel support for various social networks, messengers, and communication tools. It includes video and audio calling capabilities, integration with multiple payment methods, BPM systems, ITSM platforms, online monitoring, and analytics tools, as well as multi-domain permission settings. ## Nice.Chat Reviews ### 1. Powerful and Intuitive Online Chat Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sachindra P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Nice.Chat?** As a team lead in my company, it's crucial for me to assess the statistics of every agent. The most efficient chat statistics interface allows for effortless data visualization, presenting both real-time and daily metrics. The inclusion of visitor information and the visitor screen option enhances its potency and interactivity. All in all, it's an ideal solution for business needs. **What do you dislike about Nice.Chat?** All aspects are satisfactory, although there is room for enhancing the intuitiveness and aesthetic appeal of the interface design. Navigation menu on left would be more wider a bit but thats not an issue because its my personal way tWhile all elements meet expectations, there is an opportunity to improve the interface design's intuitiveness and visual attractiveness. Slightly expanding the width of the left navigation menu could be considered, though it's worth noting that this is a subjective preference on my part.o see. **What problems is Nice.Chat solving and how is that benefiting you?** It offers me a multitude of benefits. Foremost among them is its potent capability to quantify the return on investment from both paid and organic traffic. This tool assists potential users in selecting the optimal product, effectively encouraging their purchase. The inclusion of a chat sales option furnishes a list of recommended products. Additional features such as Typing preview, Quick reply templates, customizable forms, visitor information, file sharing, chat archives, event notifications, and chat transfer significantly enhance its efficacy. The functionalities for visitor tracking and E-commerce tools stand out as exceptional resources for real-time monitoring and product synchronization. ### 2. Best Live Chat Tool For Beginners - Nice.Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Vardhan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Nice.Chat?** No difficulties with the set-up process of this nice.chat application on the website. It's easy to integrate using the Script provided and easy to understand. I love the ease of the tool and helps to increase the conversations with the visitors. **What do you dislike about Nice.Chat?** It has some technical bugs that cause more log in issues, the account verification URL on the mail gets into the blank page without any confirmation. Resolving these issues will make nice.chat much better. **What problems is Nice.Chat solving and how is that benefiting you?** Easy to respond to the messages on the live chat of the visitors, the pricing is impressive and it is affordable to any business. It enables the report of analytics to track the usage and interactions, it is one of my favorite features on nice.chat. ### 3. Customize Our Live Chat Tool as per Requirement **Rating:** 5.0/5.0 stars **Reviewed by:** Sameer V. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Nice.Chat?** I loved this Live Chat tool as it is compatible to customize and easy to integrate with the website. Nice.Chat can be easily customized to change the color, position place with the script. Helps to match the color pallet of the website. **What do you dislike about Nice.Chat?** I am feeling a little sad regarding the pricing of the nice.chat as it is charging more than the other live chat tools like "tawk.to". It would be good if the pricing is limited to the basic price. **What problems is Nice.Chat solving and how is that benefiting you?** Nice.Chat is helping to interact with visitors easily and able to extract the conversation and sending the analytics report to the mail is a good path. It meets my requirements :) ### 4. Effective chat tool for E-Commerce businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Sanket p. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Nice.Chat?** Nice.chat it is a sort of marketing + chat solution tool which has lot of options for integration with other third party services. We can have to any E-Commerce business and we will get the real time information of visitors like their interests, their problems areas and soo on. Its good tool for marketing perspective as well. **What do you dislike about Nice.Chat?** Although it has many different options for integration but it is not that straightforward at all, it requires some set of configuration which is somewhat difficult for the beginners. **What problems is Nice.Chat solving and how is that benefiting you?** Its a Live chat solution which we can integrate with any Online business platform like E-commerce site and we can collaborate with the customers in real time. It supports ready made templates feature, trends and user interest tracking features which really helps Sales teams to market the correct products to right audience. We can also get information of traffic, trends and interest. It can be easily integrated with marketing tool's available in the market. ### 5. Easy Integration with my Website **Rating:** 5.0/5.0 stars **Reviewed by:** MNV Harsha V. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Nice.Chat?** The quick and easy integration of nice.chat by adding the script to the body of my website is simply easy and it's quick to reply back to the visitors. The best part is that is also tracks the analytics, that help a lot. **What do you dislike about Nice.Chat?** The Forever Free plan has few limitations and the UI/UX can be much better than the current version. Issues with the Account Verification Email. Having a mobile application to manage chat would be a better upgrade. **What problems is Nice.Chat solving and how is that benefiting you?** Quick Interaction and easy conversation with the visitors or the users are made simple and easy with the help of Nice.chat. The alert system and analytics are too Good. ### 6. Best Chat Managing Tool on the Internet **Rating:** 5.0/5.0 stars **Reviewed by:** Sruthi K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Nice.Chat?** Adding multiple agents to manage the chat responses on my website using nice.chat and the easy set-up on the website with the script given is really easy and good. Chat analytics and tracking of users is a bonus feature that I've loved the most. **What do you dislike about Nice.Chat?** I feel that nice.chat application is slow and lazy while working on it. Mostly I've been facing the login issues and the user experience can be much better to use. **What problems is Nice.Chat solving and how is that benefiting you?** Interaction and communication with the users and the visitors on my website using nice.chat helps me to increase my business sales rate and helping us to give a very quick response. ### 7. Increase Customer Relation with Nice.Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Shiva K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Nice.Chat?** Adding Nice.Chat widget on my website helped me a lot to interact with the customers which creates trust for the support we provide with our core team in quick time from anywhere. **What do you dislike about Nice.Chat?** I want to remove the watermark or the label of Nice.Chat over the chat window of the widget on the website which is not working on my end even with the paid plan. **What problems is Nice.Chat solving and how is that benefiting you?** Quick responses with multiple Agent accounts and easy form management and the pricing plan is comfortable to help the visitor or the user on the website. It's handy to respond quickly. ### 8. Maximizing sales with chat reply templates. **Rating:** 4.5/5.0 stars **Reviewed by:** Evan S. | Partner & Public Portfolio Manager, Venture Capital & Private Equity, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Nice.Chat?** What I like most about nice.chat is the reply templates they offer for quickly answering customer queries. Other features like file sharing and Chat transfer to suitable person or department are also very helpful when interacting with multiple customers simultaneously. **What do you dislike about Nice.Chat?** I dislike the subscription structure nice.chat offers. For large enterprises the pricing is not suitable and custom plans are not availbale at the moment. But, well very happy if they can integrate AI in their application to provide advanced suggestions to questions. **What problems is Nice.Chat solving and how is that benefiting you?** Nice.Chat is allowing our business to interact with customers directly at our website without the needing to email support team back and forth. The advanced featues enhance customer experience and result in increased closed deals. ### 9. Great Chat tool for eCommerce webites **Rating:** 4.5/5.0 stars **Reviewed by:** Shreya B. | Senior Manager - Product Marketing (Bluehost Global), Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Nice.Chat?** The best part about Nice chat is that it is platform agnostic. My website is on WordPress and Nice Chat easily integrated with it. It can also be integrated with slack to be updated with all the chat notifications. **What do you dislike about Nice.Chat?** Nice Chat could work on Auto Replies for queries that are frequently asked by customers to reduce manual human effort. Current this is not offered by Nice Chat. **What problems is Nice.Chat solving and how is that benefiting you?** Nice Chat helped us in answering customer queries real time. It also provides different access levels for different users. The tool also served as a CRM for us. Helped us track user history and serve them well. ### 10. Chatting with best User Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Radhika b. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Nice.Chat?** Nice.Chat is a platform that enables me to have conversations with my nearest coleages . The platform aims to facilitate various interactions and provide helpful responses. **What do you dislike about Nice.Chat?** User inteface may be some more develeoped to enhance my work for a berretr and fast chatting experience **What problems is Nice.Chat solving and how is that benefiting you?** Live interactions using the nice chat is very impressive and can be used very regulary with best UI ### 11. Best Chat solution to interact with your customers **Rating:** 4.0/5.0 stars **Reviewed by:** Akhil S. | Application Support Engineer L2, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Nice.Chat?** The best feature of the nice chat is the triggered chats whenever someone visit the website. Also we can do the screen tracking use screen pointers on the live chat. **What do you dislike about Nice.Chat?** Thier is nothing as such to dislike about the nice chat only the issue is with the simple desgin of the GUI. Also sometime its glitchy and fewer updates from the nice chat. **What problems is Nice.Chat solving and how is that benefiting you?** It is very beneficial to intract with new and exciting clients who visits the website for any information and also if they have issues they can simply reply in the triggered chat pop-up. ### 12. Sales Oriented eCommerce Chat Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Willis M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Nice.Chat?** Nice.Chat is easy to set up and integrate into your website. It increases engagement and is customizable to suit the aesthetics of your website. Nice.Chat helps to increase interactions with customers and boost conversions. **What do you dislike about Nice.Chat?** Nice.Chat sometimes experiences problems with bugs which is not to so common. The cost is high compared to similar platforms. **What problems is Nice.Chat solving and how is that benefiting you?** Nice.Chat makes it easy to interact with and engage website visitors. It helps us to generate analytics and study user behavior on our website. It saves time, increases productivity and helps to improve the customer related decisions we make. ### 13. Best Application to communicate **Rating:** 5.0/5.0 stars **Reviewed by:** Sarthak D. | Account Executive, HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Nice.Chat?** lot of things i like about nice chat. easy to use, user friendly, best to communicate with your clients. and for customer service it is one of the best applications. **What do you dislike about Nice.Chat?** well there is nothing as such as i dislike about nice.chat but i will still think these needs to be improved sometimes it feels slow & laggy. this is the only thing that needs to be improved. **What problems is Nice.Chat solving and how is that benefiting you?** well nice.chat is solving multiple problems easy to communicate with clients user friendly efficient and easy to use. provides A+ customer service to clients. ### 14. Friendly platform for chat **Rating:** 4.0/5.0 stars **Reviewed by:** Ankita S. | Medical Biller, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2023 **What do you like best about Nice.Chat?** Very helpful chat software platform for any customer service based company. Very easy to use and easy to understand the features. You can export the data from the app. **What do you dislike about Nice.Chat?** Little expensive as compared to the other chat softwares. Not as much guided feature available. Alot of stuff to explore in the software but need help to do so. **What problems is Nice.Chat solving and how is that benefiting you?** Very easy to chat with clients and other users as well. Very budget friendly software for the companies. One can track the chat details from software and easily transportable which makes easy to work with. ### 15. I would say that this is the most perfect tool I have ever worked with. Thanks **Rating:** 4.5/5.0 stars **Reviewed by:** Charanjeet S. | Senior Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Nice.Chat?** The ping time or the reply time is very quick. And once the chat is connected it never disconnects. We use CaseVue along with NICE to give resolution to customers. **What do you dislike about Nice.Chat?** Sometimes the chat does not connect to us and we must logout and login again to see if the chat is connected or not. It happens once in 2 days and with many agents. **What problems is Nice.Chat solving and how is that benefiting you?** We are solving banking issues through Chex Systems. WHere customers contact us with their query regarding their banking issue and we check with the bank and provide resolution accordingly. ### 16. Nice.Chat is Nice! **Rating:** 4.5/5.0 stars **Reviewed by:** Rasesh T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Nice.Chat?** The integration and the speed at which we could implement this was top draw. We are using it and like it so we may optimise and use it in a better way going forward as well. **What do you dislike about Nice.Chat?** Nothing much, could be cheaper as there are lots of options out there in the market. **What problems is Nice.Chat solving and how is that benefiting you?** Talking to your customers daily and them getting the right response immediately is a big bonus to improve customer experience. Every D2C business should implement this software. ### 17. E commerce and chat integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2023 **What do you like best about Nice.Chat?** Users found it more helpful to interact when this tool is integrated into the e-commerce application which was about selling t-shirts to the plus-size people. We are also able to provide quick response to our customers. **What do you dislike about Nice.Chat?** It is a bit difficult to integrate it into our website, it is not so straight forward , it requires some kind of IT knowledge in order to incorporate. **What problems is Nice.Chat solving and how is that benefiting you?** We are able to quickly know about our customer needs and can be able to reply them as soon as possible using this tool , though it needs some IT expertise to integrate but once it is done , it helped us a lot to connect with the customers. ### 18. The linking of Blogger website with Nice.Chat, my experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Onyekachi E. | Shipping and Receiving Clerk, Import and Export, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Nice.Chat?** The interface is very nice. All the items are easily accessible on the dashboard with a click. Good visitor tracking, analytics, team management & third-party integrations. **What do you dislike about Nice.Chat?** The support team is inferior. The response from the support team is equal to zero. Only the welcome message appeared on the chat board. **What problems is Nice.Chat solving and how is that benefiting you?** Nice.Chat is a robust online chat platform designed primarily for the eCommerce industry and built with tools and functionalities to .enable ease of communication between owner and custom or visitors to my site. It is also used in tracking of visitors. ### 19. The indispensable tool to have more leads and sales **Rating:** 5.0/5.0 stars **Reviewed by:** Ana M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Nice.Chat?** It is an excellent tool for customers and visitors to your website to take action in the conversation with agents; the chat that is implemented allows you to monitor the customer and make sales and satisfied buyers. **What do you dislike about Nice.Chat?** You need to extensively train the agents who will use the platform to serve customers; having many options and modules within the tool can become a bit confusing when implementing it. **What problems is Nice.Chat solving and how is that benefiting you?** It has allowed us to implement an agile, fresh and intuitive chat for the client to help us solve their doubts, give timely attention and make more sales; before, the engagement was not instantaneous, and it took us more time to respond to customers. ### 20. One stop best customer conversion solution for e-commerce websites! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2023 **What do you like best about Nice.Chat?** The best thing about Nice.Chat is that one can easily track user right from the first click acurately with tracking code also can engage them with conversations. Product suggessions and forms are excellent. **What do you dislike about Nice.Chat?** There aren't any as such but the pricing seems little high compared to it's competitors. **What problems is Nice.Chat solving and how is that benefiting you?** Website user conversion is the main bottle neck for any marketer. This tool has the best features to convert website users to purchase products with it's features such as customization, chat notifications and collaboration. ### 21. A flexible platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Nice.Chat?** The best thing I experienced about this platform is that it provides an intuitive, flexible and most importantly user-friendly interfaces for businesses and team to communicate. **What do you dislike about Nice.Chat?** Although Nice.chat provides several benefits, yet there are some potential disadvantages. It has limited third-party integrations, which limits its usefulness when managing multiple tools within a work environment. **What problems is Nice.Chat solving and how is that benefiting you?** It helps in facilitating real-time communication between the team members and benefits in seamless task management. The platform also provides video conferencing. ### 22. Nice.Chat appears to be a well-designed online chat platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Nice.Chat?** Based on my knowledge of the platform, some of the features that are often praised by users include its user-friendly interface, the ability to integrate chatbots to automate customer service tasks **What do you dislike about Nice.Chat?** Currently, there are no significant drawbacks or negative aspects commonly reported about Nice.Chat. If in future I find any issues or glitches I will be updating their support team. **What problems is Nice.Chat solving and how is that benefiting you?** Nice.Chat solves the problem of efficient and effective customer communication and support for businesses. By providing an online chat platform that is easy to use and integrates with other business tools, Nice.Chat helps businesses provide a personalized and timely customer service experience. ### 23. I am so satisfied with Nice.Chat. It makes my day-to-day office work smooth. **Rating:** 5.0/5.0 stars **Reviewed by:** Chetan S. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Nice.Chat?** The interactive user interface alongwith. It is very efficient and does not lags ever. I have been using it over different connections and have never seen it getting stuck anywhere. **What do you dislike about Nice.Chat?** There isn't anything to dislike. Everything is perfect. The only thing that I would like to shed some light on is that, this software has solved a lot of my problems and is far more better than the conventional tools that I used to work on earlier. **Recommendations to others considering Nice.Chat:** Everything is perfect. There is no advise. **What problems is Nice.Chat solving and how is that benefiting you?** It helps us in resolving all the concerns that a customer/client contacts us regarding to in a very swift and efficient way. There is very minimum dead air and the canned responses are just perfect for the business needs that we cater. Kudos!! ### 24. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Nice.Chat?** It is user friendly and easy to understand. it has got all the features a customer want. It is encrypted and secure platform. Audio & video call feature is very helpful for users. **What do you dislike about Nice.Chat?** I can not think of any features which can be disliked. it provides all the necessary features to users. Sometimes it's get stuck due to network issue but apart from that it's good platform to share the things via chat or calls. **What problems is Nice.Chat solving and how is that benefiting you?** It is easy to access and handle, very user friendly and handy. we can easily connect someone via chat or call. We can easily save chat transcript here for future reference. ### 25. would recommend to colleague as it has quick resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth C. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Nice.Chat?** Data downlaod and Contact history detials. i ususally usually use the Contact table to review the ANI stats which is too helpful for my process and Analysis **What do you dislike about Nice.Chat?** Nic Chat is very helpful and its a spead resoulution for any queries **Recommendations to others considering Nice.Chat:** should use them **What problems is Nice.Chat solving and how is that benefiting you?** Live Chat support help in any repetation of queries and has instence resolution. ### 26. It's awesome. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Nice.Chat?** It's easy to use, easy to understad and easy to operate. It's features are awesome and can be add on your finger tips. It's less time taking and very fast to use. **What do you dislike about Nice.Chat?** Dont think of any. It's just perfect and can't think of any. It has got all the necessary features to use. It's features are awesome and can be add on your finger tips. It's less time taking and very fast to use. **What problems is Nice.Chat solving and how is that benefiting you?** To connect with cx. ## Nice.Chat Discussions - [What is Nice.Chat used for?](https://www.g2.com/discussions/what-is-nice-chat-used-for) - [how do i connect to check on the queries on different product](https://www.g2.com/discussions/how-do-i-connect-to-check-on-the-queries-on-different-product) - 1 upvote - [View Nice.Chat pricing details and edition comparison](https://www.g2.com/products/nice-chat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+16%3A03%3A01+-0500&secure%5Bsession_id%5D=729a1078-4e31-4047-ac3d-ecee0c3ad3a8&secure%5Btoken%5D=5c7dfb1b54b0c9796fe410a8a16bcd39886f3c70ae803f8de9b1d0877632a1eb&format=llm_user) ## Nice.Chat Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Nice.Chat Alternatives - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - 4.3/5.0 (672 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,628 reviews) - [UJET](https://www.g2.com/products/ujet/reviews) - 4.7/5.0 (1,102 reviews)