ngrok Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find ngrok easy to set up, appreciating its straightforward service despite concerns over pricing and support. (1 mentions)

Users find ngrok's service to be easy to set up, enhancing their overall experience despite other concerns. (1 mentions)

Users find ngrok's setup ease beneficial, ensuring a smooth start to their tunneling experience. (1 mentions)

Users find the service easy to set up, enhancing their overall experience with ngrok. (1 mentions)

Users experience delayed support with misleading responses that fail to address urgent issues effectively. (1 mentions)

Users find ngrok's pricing to be expensive and convoluted, causing frustration and unexpected costs during crucial moments. (1 mentions)

Users warn about the hidden costs of ngrok due to a complex pricing mechanism and poor customer service. (1 mentions)

Users criticize the high licensing costs of ngrok, highlighting frustrating pricing and poor customer service experiences. (1 mentions)

Users report experiencing poor customer support, with misleading responses and inadequate assistance when urgent issues arise. (1 mentions)

Top Pros or Advantages of ngrok

1. Ease of Use

Users find ngrok easy to set up, appreciating its straightforward service despite concerns over pricing and support.

See 1 mentions

See Related User Reviews

MS

Minas S.

Small-Business (50 or fewer emp.)

1.5/5

"Good service, HORRIBLE customer service (LLMs basically), not transparent pricing"

What do you like about ngrok?

The actual service is good and easy to set up. The not transparent pricing policy and completely unacceptable support kills the product.

2. Easy Setup

Users find ngrok's service to be easy to set up, enhancing their overall experience despite other concerns.

See 1 mentions

See Related User Reviews

MS

Minas S.

Small-Business (50 or fewer emp.)

1.5/5

"Good service, HORRIBLE customer service (LLMs basically), not transparent pricing"

What do you like about ngrok?

The actual service is good and easy to set up. The not transparent pricing policy and completely unacceptable support kills the product.

3. Setup Ease

Users find ngrok's setup ease beneficial, ensuring a smooth start to their tunneling experience.

See 1 mentions

See Related User Reviews

MS

Minas S.

Small-Business (50 or fewer emp.)

1.5/5

"Good service, HORRIBLE customer service (LLMs basically), not transparent pricing"

What do you like about ngrok?

The actual service is good and easy to set up. The not transparent pricing policy and completely unacceptable support kills the product.

4. Simple

Users find the service easy to set up, enhancing their overall experience with ngrok.

See 1 mentions

See Related User Reviews

MS

Minas S.

Small-Business (50 or fewer emp.)

1.5/5

"Good service, HORRIBLE customer service (LLMs basically), not transparent pricing"

What do you like about ngrok?

The actual service is good and easy to set up. The not transparent pricing policy and completely unacceptable support kills the product.

Top Cons or Disadvantages of ngrok

1. Delayed Support

Users experience delayed support with misleading responses that fail to address urgent issues effectively.

See 1 mentions

See Related User Reviews

MS

Minas S.

Small-Business (50 or fewer emp.)

1.5/5

"Good service, HORRIBLE customer service (LLMs basically), not transparent pricing"

What do you dislike about ngrok?

The pricing mechanism is convoluted and not transparent at all. What makes things worse is that when you eventually find out (always the hard way, wit

2. Expensive

Users find ngrok's pricing to be expensive and convoluted, causing frustration and unexpected costs during crucial moments.

See 1 mentions

See Related User Reviews

MS

Minas S.

Small-Business (50 or fewer emp.)

1.5/5

"Good service, HORRIBLE customer service (LLMs basically), not transparent pricing"

What do you dislike about ngrok?

The pricing mechanism is convoluted and not transparent at all. What makes things worse is that when you eventually find out (always the hard way, wit

3. Hidden Costs

Users warn about the hidden costs of ngrok due to a complex pricing mechanism and poor customer service.

See 1 mentions

See Related User Reviews

MS

Minas S.

Small-Business (50 or fewer emp.)

1.5/5

"Good service, HORRIBLE customer service (LLMs basically), not transparent pricing"

What do you dislike about ngrok?

The pricing mechanism is convoluted and not transparent at all. What makes things worse is that when you eventually find out (always the hard way, wit

4. High Licensing Costs

Users criticize the high licensing costs of ngrok, highlighting frustrating pricing and poor customer service experiences.

See 1 mentions

See Related User Reviews

MS

Minas S.

Small-Business (50 or fewer emp.)

1.5/5

"Good service, HORRIBLE customer service (LLMs basically), not transparent pricing"

What do you dislike about ngrok?

The pricing mechanism is convoluted and not transparent at all. What makes things worse is that when you eventually find out (always the hard way, wit

5. Poor Customer Support

Users report experiencing poor customer support, with misleading responses and inadequate assistance when urgent issues arise.

See 1 mentions

See Related User Reviews

MS

Minas S.

Small-Business (50 or fewer emp.)

1.5/5

"Good service, HORRIBLE customer service (LLMs basically), not transparent pricing"

What do you dislike about ngrok?

The pricing mechanism is convoluted and not transparent at all. What makes things worse is that when you eventually find out (always the hard way, wit

Top-Rated Alternatives

Cloudflare Application Security and Performance

View All Alternatives

G2 reviews are authentic and verified.

Here's how.

NF

Nicolas F.

Maker/Founder

Mid-Market (51-1000 emp.)

12/28/2021

"A classic..."

5/5

What do you like best about ngrok?

Command line, embeddable. Ease of integration. Review collected by and hosted on G2.com.

What do you dislike about ngrok?

Scattered a bit, would rather have one control screen. Review collected by and hosted on G2.com.

AN

Anuj N.

Consultant

Enterprise (> 1000 emp.)

8/27/2021

"Ngrok Local System Host tool"

4.5/5

What do you like best about ngrok?

We can host our local pc as a Host. That's the best thing about this. Without AWS or GCP account, I can host this. Review collected by and hosted on G2.com.

What do you dislike about ngrok?

As I have started exploring this tool so right now, I don't have anything which I wouldn't say I dislike. Review collected by and hosted on G2.com.

RB

Rahul B.

Mid-Market (51-1000 emp.)

7/30/2020

"Best tool for creating tunnels"

5/5

What do you like best about ngrok?

The best thing I liked about ngrok is that a person can create tunnels to his own system using this tool, i.e a person can make his IP: port online via this tool so that he can test out various functionality for the app/tool running in the port. Review collected by and hosted on G2.com.

What do you dislike about ngrok?

The thing I disliked was that in the free version the URL created was automatically closed in 8 hours. A user should get the option to increase that. Also, the speed of the ngrok connection depends on the user's internet speed, which for me is an issue. Review collected by and hosted on G2.com.

Recommendations to others considering ngrok:

Ngrok is a great tool for creating tunnels to a person's IP. If you want to securely expose your local web server to the internet and capture all traffic for detailed inspection and replay then this tool is for you. Also, it offers a free trial that can be used by a person for testing purposes. You can test your frontend as well as your backend by creating a tunnel to your local system. Review collected by and hosted on G2.com.

What problems is ngrok solving and how is that benefiting you?

I am a full stack developer. So, with ngrok I try to connect my frontend which is online to my local backend for the testing of the APIs which I have created for the app since the frontend can't be used offline. Also, I could share the URL with my colleagues so that they can verify the API too. Also, I used it to test the frontend features of a website which cannot be used offline. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/12/2021

"Make your dailywork simpler"

4.5/5

What do you like best about ngrok?

I have used Ngrok for more than 5 years. Ngrok has a free plan that is sufficient for time to time integrations. The solution is reliable and fast. Review collected by and hosted on G2.com.

What do you dislike about ngrok?

Nothing to dislike, but to have a subdomain address you have to upgrade to a paid plan. Unfortunately, having the free tier cause that ever restarts of the tunnel gives You a new address so You have to update the corresponding configuration Review collected by and hosted on G2.com.

GP

Gangotri p.

Senior Developer

Higher Education

Small-Business (50 or fewer emp.)

3/14/2019

"Access localhost REMOTELY !!"

4.5/5

What do you like best about ngrok?

Unique concept that links your port to divert your traffic from that port to internet so that it can be accessible anywhere in the world without any range or network constrain.

Just install NGROK, run it on cmd to divert your traffic and all set. Now you anyone can access your that port on internet with specific url.

Its useful to show the client real time progress of your project if you are working on web development without having your customer to visit your place to check the finished work. Review collected by and hosted on G2.com.

What do you dislike about ngrok?

Your data is EXPOSED. With whole project going live on internet, anyone can access the website.

Also you need to have the source device on with ngrok running on it. Review collected by and hosted on G2.com.

What problems is ngrok solving and how is that benefiting you?

If you have a PC without a wifi module and you need to send/receive data from mobile to a particular port... say JSON response from your local offline project to an Android device which requires connecting both devices under the same network, this could create a problem. With ngrok, this restriction is eliminated. Review collected by and hosted on G2.com.

Categories on G2

Network Management Tools Load Balancing Data Center Networking

Explore More

Which Outbound Call Tracking tools prevent frustrating call drops during agent transfers and handoffs?Which embedded integration platform is best for product teams without a dedicated engineering team to build integrations in-house?What helps when RUN Powered by ADP report names don't match what you're searching for?

Which MDR solutions are best for startups What are best financial data APIs providing comprehensive asset class coverage with reliable real-time data delivery?Pros and Cons Details

Show MoreShow Less

ngrok Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Top Pros or Advantages of ngrok

1. Ease of Use

2. Easy Setup

3. Setup Ease

4. Simple

Top Cons or Disadvantages of ngrok

1. Delayed Support

2. Expensive

3. Hidden Costs

4. High Licensing Costs

5. Poor Customer Support

Top-Rated Alternatives

ngrok Reviews (15)

ngrok Reviews (15)

Filter Reviews

Categories on G2

Explore More