The actual service is good and easy to set up. The not transparent pricing policy and completely unacceptable support kills the product. Review collected by and hosted on G2.com.
The pricing mechanism is convoluted and not transparent at all.
What makes things worse is that when you eventually find out (always the hard way, without a warning beforehand) that you need to purchase an additional feature your new feature will be activated at the NEXT INVOICE cycle (i.e. next month). Just imagine having a client demo next day, for example...
The customer service is a true disgrace. I actually tend to believe that there is no human involved. Their replies are misleading (but always towards the direction of "buy the next subscription level and your problem will be solved" - surprise, surprise it then turns out that did not solve the issue), they do not seem to have the right context (they do not know their own pricing mechanism) and they do not seem to take into account urgency at all. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
