I am updating my review to present only facts, without emotion or speculation at request of Charles Newson.
Fact 1: I paid for services on May 14, 2025, but my account did not launch until June 4, 2025. From the website and verbally from Charles I expected a week.
Fact 2: Technical issues prevented the program from functioning properly for over three weeks. These were not noticed by the Newson team, despite multiple Slack inquiries from me. The issues were only addressed after I raised my concerns and requested a refund directly with Charles Newson. At that point, Charles agreed to put one of his best teams on the account, fix the technical issues, waive the first month due to the problems, and improve communication.
Fact 3: Once issues were resolved, messaging campaigns required additional adjustments due to minimal responses. At my request, the team provided new messaging, which I could see was running and appeared to improve performance. I was told that three appointments were booked during the four months of service, but I cannot verify this as I was never provided details of who, when, or what took place. I was only told by Charles that he personally took the appointments.
Fact 4: After my July 14 payment, billing charged my account again just two weeks later on the 31st—shortly after I had emailed to give notice of termination due to disappointment in the service. The charge was refunded the next day. In response to my termination request, I was told I had two options:
1. Pay for the third month and continue services until they could deliver a client, or
2. End services early on August 14, 2025.
I chose the second option, as after four months I had no results and did not see potential for any ROI even if they delivered at some point a client.
Fact 5: Despite agreeing to the second option, my account was charged again on August 14. I was emailed an invoice showing a refund, but no refund ever posted to my credit card. I was forced to dispute the charge with my creditor, and the case remains under review.
Fact 6: After I posted my review, Charles Newson emailed me requesting that I edit my review to be factual because he didn’t feel it fair to enter inaccuracies in the review. I admit that I was emotionally reactive at the time of my initial review.
Above are facts with my experience with Newson ( Remoteceo.io)
In the end, I relied on this company to deliver clients. In my initial call with Charles, he expressed confidence that they could do so. Services ran from May 14, 2025, through August 14, 2025. I have no clients to show for it, only a smaller bank account and a diminished outlook on outsourced lead generation. Review collected by and hosted on G2.com.
There are many things as you can see from my response. But my OPINION is, if they cared about their clients’ actual results as much as they do throwing additional services at an attempt to make nice to keep payments coming, they might actually deliver better results, reduce their churn, and make more reoccurring revenue. Fool me once, shame on you. Fool me twice, shame on me. Review collected by and hosted on G2.com.
