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Network Solutions Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the user-friendly website builder and appreciate the convenience of centralized services from Network Solutions. (2 mentions)
Users love the centralized domain management of Network Solutions, making website building and management straightforward and efficient. (1 mentions)
Users value the ease of use of Network Solutions, finding it perfect for building websites without technical expertise. (1 mentions)
Users value the convenient website and email hosting offered by Network Solutions, streamlining their online management. (1 mentions)
Users find the user-friendly website builder of Network Solutions makes site setup easy, even for beginners. (1 mentions)
Users express frustration with poor customer support, highlighting slow response times and a lack of effective assistance. (3 mentions)
Users are frustrated by the aggressive upselling tactics that exploit less tech-savvy customers, leading to unnecessary support calls. (1 mentions)
Users find the inadequate documentation frustrating, lacking essential contact info and examples for resolving network issues. (1 mentions)
Users find Network Solutions frustrating due to its limited features and outdated technology that hinder website functionality. (1 mentions)
Users find the outdated interface of Network Solutions frustrating, limiting modern website functionalities and overall experience. (1 mentions)

5 Pros or Advantages of Network Solutions

5 Cons or Disadvantages of Network Solutions

Network Solutions Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Network Solutions, and what problem is it built to solve?

Network Solutions is used to register and manage domain names. Users also use it to bring domain, website hosting, and email services together in one place.

What company sizes and industries is Network Solutions the best fit for?

Network Solutions is most often used by small businesses, with some positive experience also reported by mid-market organizations.
  • Small businesses: The clearest fit in the positive reviewer mix, including organizations with 50 or fewer employees.
  • Mid-market organizations: Also represented among positive users, with 51 to 1,000 employees.

What customer support options does Network Solutions provide, and how do users find the overall support experience?

The support experience is uneven: users describe helpful, knowledgeable assistance in some cases, but also long waits, repeated handoffs, and unresolved issues. When a request needs escalation, follow-through and clear communication can be a concern.

What features or capabilities could make Network Solutions even more useful?

Making the service easier to manage and more predictable could improve the experience. Common improvement areas include:
  • Simpler navigation: Make the dashboard and domain-management tasks easier to find and complete.
  • Clearer billing and renewals: Make charges, add-ons, and cancellation or renewal controls more transparent.
  • More reliable support follow-through: Improve escalation updates and help resolve technical issues without repeated contact.
  • More dependable performance: Address reports of slow or intermittent hosting, email, and site access.

Network Solutions Reviews (77)

Reviews

Network Solutions Reviews (77)

2.0
77 reviews
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Dawn Joly P.
DP
Dawn Joly P.
Psychic Medium
Entertainment
Small-Business (50 or fewer emp.)
"great web hosting!"
5/5
What do you like best about Network Solutions?

its nice to be able to kind of set it and forget it as far as paying (you can pay literally up to 100 years). and its fairly easy to set up but there are definitely a number of dislikes. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

the website itself is very cluttered and busy. its dificult to navigate especially if you are not a "techy" person. i actually have a web tech help me with all of this and if it wasnt for her i probably wouldn't use it. i was a go daddy user for a little but there websites are cheap looking ( i guess you get what you pay for) and thats no exeption for network solutions. its a little on the expensive side but if you can afford it its well worth it as long as you know how to use it and how it works. Review collected by and hosted on G2.com.

Courtney B.
CB
Courtney B.
Client Services Manager
Financial Services
Small-Business (50 or fewer emp.)
Originally submitted 7/18/2016
"Been using them for 5 years, not a bad experience."
4.5/5
What do you like best about Network Solutions?

I love the new way it looks and how it works. I like dropping the attachments if I don't feel like looking for it. The Portal is great, I like being able to customize it! I use the calendar a lot more now with the upgrade. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Where are notes from the last version? When i updated, they disappeared. I lost a lot of stuff. I wish the mail quota was in a better place, it took me forever to find it. Review collected by and hosted on G2.com.

Jamie M.
JM
Jamie M.
Communications Specialist
Higher Education
Mid-Market (51-1000 emp.)
"decent technical solution, terrible customer service support"
0/5
What do you like best about Network Solutions?

user interface is nice enough. webmail client seems to work ok Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

When attempting to integrate our marketing platform into our email client (NS webmail), we reached out to Network Solutions about 6-8 times. They could never help with our DNS record entry issues (not being able to use characters like "_" or ' ~ ` in the records to validate DKIM or allowing us to verify our Postmaster account so our marketing platform could note any spam complaints through Yahoo!'s feedback verification loop. Not only could they not help us, they would end every call with assurance that the issue would be "elevated to their engineers" and intention to contact us again in 1-2 business days. We MIGHT have received a return call once. Maybe... So, we would wait, call them back and basically start over each time. Nothing was ever accomplished. If I could convince our IT department to completely move our large amount of assets to a new domain services provider, I would be much happier. Review collected by and hosted on G2.com.

Joseph R.
JR
Joseph R.
Senior Designer
Small-Business (50 or fewer emp.)
"Backend Needs a Major UI Overhaul"
1.5/5
What do you like best about Network Solutions?

There's not really anything about Network Solutions that stands out for me. Typically if I have the option, I will steer clear of NS. The pricing is pretty affordable but that's about it. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

There's a couple key things that really turned me off from NS. The first one being their support. They have live chat but it took me forever to get through to a live technician and when I did I felt like I was getting cookie cutter answers that didn't really help me. I also wish they would send out some sort of notification when their server crashes. I've had a few sites go down and a client noticed before we did which is embarrassing. The next thing that needs a major improvement is their softwares UI. The UI is hard to navigate through and I've messed up a DNS setting numerous times before because of the confusing backend. Review collected by and hosted on G2.com.

Kaustubh V.
KV
Kaustubh V.
Lead Developer
Small-Business (50 or fewer emp.)
"Customer service is pathetic."
1.5/5
What do you like best about Network Solutions?

Nothing as such. Their user interface is friendly. Their pricing structure is flexible. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Their billing department is all messed up. They don't have proper communication techniques. They don't inform their customers after their server crashes. We had to check their twitter account when our site was down as they post updates on twitter instead of sending an email to the customer. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Use for the name recognition with clients."
2.5/5
What do you like best about Network Solutions?

Network Solutions is a major player in the space. Their name recognition goes a long way with clients when selling them on a solution. I primarily used them as a registrar. They initially proved to have good price performance. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

They are more expensive than others, but you are paying for the brand. I don't like the up-selling that's found within their site. Nothing beyond the name recognition factor really stands out. For me, the costs involved proved to be too high. For my agency, we moved away from them for cost-based reasons as well. We missed a subversive check box and got charged for an additional service without our knowledge. Review collected by and hosted on G2.com.

Verified User in Design
UD
Verified User in Design
Small-Business (50 or fewer emp.)
"Decent product, terrible customer service"
0/5
What do you like best about Network Solutions?

That NS provides me with a domain for my professional website. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Customer service, high ever-changing costs, incessant emails, always trying to upgrade me Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
CM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
Originally submitted 2/29/2016
"Network Solutions Designer Review"
4/5
What do you like best about Network Solutions?

The price is the main like. I recommend it if you are going with very normal static webpages without php, mysql, etc. So pretty much use it for basic one page HTML or landing pages. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Networksolutions used to be great. But ever since web.com bought them, they have gone downhill. Their UI sucks. They had good uptime and customer service was great. Since Web.com took over, quality on all points has dropped while prices have remained the same or increased. Review collected by and hosted on G2.com.

Paul L.
PL
Paul L.
Senior Associate
Mid-Market (51-1000 emp.)
Originally submitted 1/23/2014
"Network Solutions is Everyone's Solution"
5/5
What do you like best about Network Solutions?

What I like best about Network Solutions is that it's easy to access the user profile on-line. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

What I dislike about Network Solutions is that they don't have better discount renewal deals. Review collected by and hosted on G2.com.

Verified User in Architecture & Planning
UA
Verified User in Architecture & Planning
Small-Business (50 or fewer emp.)
"Simple domain registry"
3.5/5
What do you like best about Network Solutions?

Easy to use for purchasing domain names. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

User interface is a bit more complicated than some competitors. Review collected by and hosted on G2.com.