--- title: Network Solutions Reviews meta_title: 'Network Solutions Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 77 reviews by the users' company size, role or industry to find out how Network Solutions works for a business like yours. aggregate_rating: rating_value: 2.0 review_count: 77 scale: '5' date_modified: '2026-10-23' parent_category: name: Hosting url: https://www.g2.com/categories/hosting ---

Network Solutions Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the user-friendly website builder and appreciate the convenience of centralized services from Network Solutions. (2 mentions)
Users love the centralized domain management of Network Solutions, making website building and management straightforward and efficient. (1 mentions)
Users value the ease of use of Network Solutions, finding it perfect for building websites without technical expertise. (1 mentions)
Users value the convenient website and email hosting offered by Network Solutions, streamlining their online management. (1 mentions)
Users find the user-friendly website builder of Network Solutions makes site setup easy, even for beginners. (1 mentions)
Users express frustration with poor customer support, highlighting slow response times and a lack of effective assistance. (3 mentions)
Users are frustrated by the aggressive upselling tactics that exploit less tech-savvy customers, leading to unnecessary support calls. (1 mentions)
Users find the inadequate documentation frustrating, lacking essential contact info and examples for resolving network issues. (1 mentions)
Users find Network Solutions frustrating due to its limited features and outdated technology that hinder website functionality. (1 mentions)
Users find the outdated interface of Network Solutions frustrating, limiting modern website functionalities and overall experience. (1 mentions)

5 Pros or Advantages of Network Solutions

5 Cons or Disadvantages of Network Solutions

Network Solutions Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Network Solutions, and what problem is it built to solve?

Network Solutions is used to register and manage domain names. Users also use it to bring domain, website hosting, and email services together in one place.

What company sizes and industries is Network Solutions the best fit for?

Network Solutions is most often used by small businesses, with some positive experience also reported by mid-market organizations.
  • Small businesses: The clearest fit in the positive reviewer mix, including organizations with 50 or fewer employees.
  • Mid-market organizations: Also represented among positive users, with 51 to 1,000 employees.

What customer support options does Network Solutions provide, and how do users find the overall support experience?

The support experience is uneven: users describe helpful, knowledgeable assistance in some cases, but also long waits, repeated handoffs, and unresolved issues. When a request needs escalation, follow-through and clear communication can be a concern.

What features or capabilities could make Network Solutions even more useful?

Making the service easier to manage and more predictable could improve the experience. Common improvement areas include:
  • Simpler navigation: Make the dashboard and domain-management tasks easier to find and complete.
  • Clearer billing and renewals: Make charges, add-ons, and cancellation or renewal controls more transparent.
  • More reliable support follow-through: Improve escalation updates and help resolve technical issues without repeated contact.
  • More dependable performance: Address reports of slow or intermittent hosting, email, and site access.

Network Solutions Reviews (77)

Reviews

Network Solutions Reviews (77)

2.0
77 reviews
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MS
Michael S.
System Admin
Mid-Market (51-1000 emp.)
"Services are mediocre, support is worse"
0/5
What do you like best about Network Solutions?

There's nothing I can say good about Network Solutions. Their customer service is the worst to deal with, and their products always give us problems. In comparison with competitors, NS has fallen down a rung or 6. I am planning to move to a different provider very soon. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Network Solutions used to be a great company to deal with and had an excellent reputation. Unfortunately, as of a couple years ago, customer service has declined to long wait times and never reaching full resolution of your issue. Every time I order an SSL certificate, I complete all of my processing. Still, they fail to achieve their portion, meaning I must wait weeks before I realize the certificate will not be issued despite all validation passing. Calling them and waiting on hold for hours, they push a few buttons and I get the certificate. The following year - rinse and repeat. They do not care. Review collected by and hosted on G2.com.

Gerry V.
GV
Gerry V.
Owner
Small-Business (50 or fewer emp.)
"webmail a nightmare , customer service worst"
0.5/5
What do you like best about Network Solutions?

Not much. getting domain names is easy, after that.... Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Customer service is awful. They suddenly do upgrades and they don't work or you have to make changes on all your computers to be compatible Review collected by and hosted on G2.com.

HR
henrry R.
Director
Small-Business (50 or fewer emp.)
"Disclosing configuration setting, you need to paid customer support"
0.5/5
What do you like best about Network Solutions?

Nothing special it is an essential service Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Every call ends with you needing to contact our paid support. Using lack of knowledge to get business, Dirty philosophy of using users who are not savvy in technology, Not respecting even when they notice one has a computer background. Review collected by and hosted on G2.com.

SD
Scott D.
Small-Business (50 or fewer emp.)
"Just a horrible business to deal with"
0/5
What do you like best about Network Solutions?

There is nothing that I like about this company. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

There is a reason why business owners who are extremely busy take time out of their day to write a poor review, it's due to Network Solutions' complete lack of customer service. If I could recommend anything to small business owners searching for an email provider, find someone else... Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
Originally submitted 8/12/2022
"Horrible services"
0/5
What do you like best about Network Solutions?

Sadly, there is nothing I like about my experience with NWS. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

They make it extremely difficult to contact them. They do NOT provide an email address for responding to customers' issues, they put you on hold and frequently disconnect you after 20-30 minutes. They say they will take care of your complaint, but they never do and you have to call all over again. It is a nightmare! Review collected by and hosted on G2.com.

Jonathan R.
JR
Jonathan R.
Teacher
Small-Business (50 or fewer emp.)
"Terrible service"
0/5
What do you like best about Network Solutions?

Nothing at all. Terrible service. Find another vendor. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Was advised to use Network Solutions to register a domain name. What a mistake.

First, they do not keep your information private. Sold to tons of 3rd parties and my email and phone were constantly bombarded with offers to build me a site.

Second, even though I have no site yet, Network Solutions was charging me "start hosting" fees. As a new user, I do no have any idea about hosting fees. Network Solutions is preying on new users. I have no site but they were charging me to host empty space.

Third, in the terms and conditions they have it written that users agree to auto-renewals. So the hosting fees were automatically renewed several months. #Shady

Fourth, users are not allowed to turn off their auto-renewals themselves. Users must call and/or use the Network Solutions chat to have their customer service do it for them. #supershady

Fifth, I disputed the charges with my credit card. Network Solutions is holding my domain names hostage until I pay the hosting fees, then they will allow me to transfer my domain names to a different site. #ultrashady

What a terrible business. Use Hover.com or GoDaddy. Cheaper, more use friendly, and doesn't charge to protect your privacy. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Okay Software"
4/5
What do you like best about Network Solutions?

We use network solutions on site but for our main office we switched to 365 because it is cloud based. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Not cloud based. Glitches sometimes and you do not have much storage. Sometimes the system goes down and you cannot use it. Review collected by and hosted on G2.com.

Kyle M.
KM
Kyle M.
IT Director
Mid-Market (51-1000 emp.)
"Simple to sign up. Can be confusing what services you need."
4/5
What do you like best about Network Solutions?

Easy to use (in the correct browser). Payment methods are simple and easy to align. Customer service is quick and reliable. It is an affordable solution for our needs. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Website does not work well in Safari. Anytime you make a change in profile or service, you will get constant emails asking to verify or purchase additional "protections." Review collected by and hosted on G2.com.

Cari T.
CT
Cari T.
Owner
Small-Business (50 or fewer emp.)
Originally submitted 12/1/2021
"Excellent Products and Services"
5/5
What do you like best about Network Solutions?

Their services are excellent and easy to set up Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Cost wise went with another provider but still have them keep my domain Review collected by and hosted on G2.com.

Rheal D.
RD
Rheal D.
Retired
Small-Business (50 or fewer emp.)
Originally submitted 12/9/2021
"Network Solutions lack of Customer Service"
0/5
What do you like best about Network Solutions?

Nothing. I only had 2 sites so wasnt using much and did not have to make many changes. so for the most part all was fine until I need to upgrade to another PHP version. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Their Customer UI is Antique. I have been with them for over 30 years, and it hasn't changed. They finally updated their PHP version, and I was not able to get the simple INFO.PHP file to work when changing the version of my unix hosting service to php 7.4 . They kept on saying it was my web site causing the problem. Called customer support 5 times was hung up on twice. So when I had enough and moved things to another provider that works, I called them back to see about a refund of the 2 years left on my hosting and they said no refund. I then said the to man that having been with you for over 25 years,does it not stand for anything? His answer stright out "NO". I have transfered all my hosting to another provider and it is up and working, I feel very used after 25 years of being with company. Review collected by and hosted on G2.com.