Navvia Reviews & Product Details

The Navvia Process Designer is the easiest and most cost effective way to design and document processes. With features such as prebuilt templates, easy to draw flowcharts, automated document creation, requirements gathering, and on-line collaboration & sharing, the Navvia Process Designer will save you time and money. It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers.

Seller

Navvia

Discussions

Navvia Community

Languages Supported

English

Solution Type

All-in-One

Overview by

David Mainville (Process Optimization | Digital Transformation)

Pricing

Pricing provided by Navvia.

Free Trial

$0.00

Enterprise +

$22,440.00

Per Year

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 109 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

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Cecilia O.

Enterprise (> 1000 emp.)

8/28/2018

"Navvia excellence choice for managing processes"

4.5/5

What do you like best about Navvia?

Quick response from helpdesk and developers. Ease of building and sharing. One stop shop for building process, communications, metrics and governance. Eliminates the need for a document repository. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

There are a few glitches that I have encountered but the helpdesk and developers have quickly resolved. Only dislike is the short downtime until the error gets corrected. Review collected by and hosted on G2.com.

Recommendations to others considering Navvia:

Navvia has the capability of assisting in the build, managing and governing processes with the use of proven frameworks as guidelines for inception to communications and metrics. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

Currently have a tool to build out our processes based on up-to-date governance models and frameworks already built in for convenience, assists with standardization and cuts time of building different forms in different tools. Review collected by and hosted on G2.com.

Deborah M.

ITSM Program Manager

Government Administration

Enterprise (> 1000 emp.)

3/12/2018

"Navvia Business Process Designer - An ITSM Practictioner's Dream Come True!"

5/5

What do you like best about Navvia?

Ease of use for process design; single repository to maintain process workflows, technical design documentation, survey results, and audit documentation. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

N/A - seems to be working fine for our implementation to date. We only just started using Navvia in October, 2016. Review collected by and hosted on G2.com.

Recommendations to others considering Navvia:

Great tool, especially if you are looking for boilerplate process templates for common ServiceNow processes/applications (incident, problem, change, etc). Navvia keeps up with ServiceNow releases and within 1-2 months the process templates match the latest major release of ServiceNow. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

Maintaining process workflows and documentation in a single repository. Great low-cost educational resource for IT Service Management and ITIL Foundation training. Review collected by and hosted on G2.com.

Ash M.

Technical Software Engineer

Information Technology and Services

Enterprise (> 1000 emp.)

1/26/2018

"Governing ITSM and other processes with Navvia"

3.5/5

What do you like best about Navvia?

The collaboration and survey sharing, and the ease of creating complete process and procedure documentation. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

The time it takes to populate fields and configure the boiler plate items. But once it's configured, it works great. Review collected by and hosted on G2.com.

Recommendations to others considering Navvia:

Navvia provides a canvas and tools that if you have ever used Visio, you'll pick up immediately. The magic comes in with how you can add all the in-depth details that then feed a set of documents, eliminating the need to use multiple tools to track governed information. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

We are beginning to utilize Navvia to create and govern our ITSM and other IT processes. The best benefit we have seen so far is the ability to easily reach out to user to collaborate, and get input via surveys. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

9/13/2018

"Great product!"

5/5

What do you like best about Navvia?

Speeds up process design. Good training. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Love it all around but due to being so robust, there is a learning curve to administrating. Review collected by and hosted on G2.com.

Mary E S.

IT Manager, Governance and Knowledge

Enterprise (> 1000 emp.)

1/4/2018

"Process Modeling and Documentation Made Easy "

5/5

What do you like best about Navvia?

What I like most is the familiarity of the workflow design tool, that allows you to add roles, tasks and work instructions to the one diagram, and almost magically, create complete documentation with flow charts, RACI diagram, roles, and technical instructions with a click of a button. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Some of the navigation is a little clumsy, but there is a new interface coming out and the Navvia development team is always open to new suggestions and enhancements. Review collected by and hosted on G2.com.

Recommendations to others considering Navvia:

Get a demo and discover how many ways it can improve the efficiency and effectiveness of documentation for your company Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

For the Continual Service Improvement and Business Process modeling, this tool is a more efficient way of collecting and documenting process maps, value stream maps and technical requirements for ServiceNow applications. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

1/5/2018

"Helpful Process Analysis Tool"

4/5

What do you like best about Navvia?

Navvia is a very helpful process analysis tools. The ServiceNow accelerators have really helped our team to facilitate meaningful discussions on our processes before arriving at solution specifications. We have repeatedly learned the hard way that the discussions on business process design must come first. For the processes where we started with an "agile" approach to configuring ServiceNow, we are now seeing where we would have benefited by deferring system conversations and demonstrations once the high-level process was vetted thoroughly. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

It took quite a while for our team to ramp up the use of Navvia. Our team is now better positioned to use the system and is making progress. Navvia is also addressing some of the interface issues in an upcoming release. Review collected by and hosted on G2.com.

Robin B.

President & Architect of the Leadership Elevation Framework

Human Resources

Mid-Market (51-1000 emp.)

12/1/2017

"I love the Navvia tool and the Navvia team!"

5/5

What do you like best about Navvia?

1. Software is comprehensive, intuitive, easy to use.

2. More importantly, the staff is genuine, honest, responsive and all are truly competent experts in their field and roles. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Nothing -- I like it all. The survey requires 40 characters, so I am filling this in properly. Review collected by and hosted on G2.com.

Recommendations to others considering Navvia:

If you use ITIL or COBIT or follow CMMI -- you need this tool. It will save you months and months of man-hours and $10's of $1000's of dollars! Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

Client maturity assessments, surveys, reporting, documentation;

Sales surveys and industry reports

This tool also helps extend our consulting services and gives us a tremendous edge in the market Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

4/11/2017

"NAVVIA Speeds up our ITSM implementation"

5/5

What do you like best about Navvia?

The ITIL based templates made it very easy for us to ramp up documentation of ITIL processes as implemented in our environment. They also ensured that we complied with best practices. The workflow swimlanes really made it simple to construct dependencies on other processes. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

In the beginning it was difficult to change the processes using swimlanes but they fixed that with the drag and drop capability. Review collected by and hosted on G2.com.

Recommendations to others considering Navvia:

If you are looking for a good tool to create and document processes this is the right tool. From the survey tool to process documentation it is very good. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

We were an adhoc IT department prior to our engagement with NAVVIA. We needed to ramp up ITIL processes for operational support. We had outgrown our ticketing system and needed to document our processes before trying to select an automation tool. This allowed us to effectively evaluate an ITSM tool and select it based on our processes Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

5/1/2017

"Efficient, Easy to use Process Maintenance"

5/5

What do you like best about Navvia?

Navvia provides an easy to use methodology to create and maintain processes and governance activities. It streamlines the creation of standard documents while keeping all flow diagrams in alignment. The product is full featured in providing governance tracking, assessment abilities and survey capabilities. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Given Navvia feature set, capabilities and low price point there is much to not like about the product. Review collected by and hosted on G2.com.

Recommendations to others considering Navvia:

The Navvia tool can standardize and expedite the creation and maintenance of processes. The savings in time spent creating associated Visio diagrams and process flow charts is a major benefit. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

Process documentation did not follow a standard format. Distributed locations were process documentation was stored.

With Navvia all process documentation is stored in a secured common repository. All documents have look and company branding. My Navvia process is aligned with COBIT 5 and in full compliance with corporate directives. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/11/2017

"Excellent tool for driving highly effective, mature process management"

4.5/5

What do you like best about Navvia?

It does a great job of institutionalizing process best practices so it helps users take huge leaps forward in developing and managing mature processes without having to be a process wonk. I love the way it automatically updates reports and documentation as you make incremental improvements to your processes. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

The interface seems a bit antiquated, but once I got used to it, I had no problems. Review collected by and hosted on G2.com.

Recommendations to others considering Navvia:

If you are serious about process management, there isn't anything out there that touches Navvia that I have seen. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

We do a lot of work trying to help teams build efficiency and effectiveness into their delivery processes. Yet many of them don't have a process baseline to work from or what they have is very limited in its usefullness. With Navvia we are able to rapidly baseline a large number of processes and give them something extremely useful for managing continuous improvement against. Review collected by and hosted on G2.com.