--- title: Navvia Reviews meta\_title: 'Navvia Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 109 reviews by the users' company size, role or industry to find out how Navvia works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 109 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Navvia Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Navvia but has limited features. Are you part of the Navvia team? [Upgrade your plan](https://my.g2.com/navvia/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! The Navvia Process Designer is the easiest and most cost effective way to design and document processes. With features such as prebuilt templates, easy to draw flowcharts, automated document creation, requirements gathering, and on-line collaboration & sharing, the Navvia Process Designer will save you time and money. It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers. * * * Seller [Navvia](https://www.g2.com/sellers/navvia) Discussions [Navvia Community](https://www.g2.com/products/navvia/discuss) Languages Supported English Solution Type All-in-One Overview by David Mainville (Process Optimization | Digital Transformation) Show More ## Pricing Pricing provided by Navvia. ### Free Trial $0.00 ### Enterprise + $22,440.00 Per Year [ View More Pricing Information ](https://www.g2.com/products/navvia/pricing) ## Top-Rated Alternatives [ ![Nintex](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nintex") Nintex 4.3/5(1,322) ](https://www.g2.com/products/nintex-nintex/reviews) [ ![Kissflow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kissflow") Kissflow 4.3/5(591) ](https://www.g2.com/products/kissflow/reviews) [ ![Process Street](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Process Street") Process Street 4.6/5(463) ](https://www.g2.com/products/process-street/reviews) [ View All Alternatives ](https://www.g2.com/products/navvia/competitors/alternatives) ## User Insights Average based on 109 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/30/2021 "I love this tool! It's the perfect business process solution!" 5/5 What do you like best about Navvia? I like the fact that the tool is able to produce several related components of the process, including roles, technical specs, etc. Review collected by and hosted on G2.com. What do you dislike about Navvia? The one thing that stands our the most for me as a con of the tool, is the limited sized design canvas! I look forward to when that is updated. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? I am just beginning to actually put the tool to use. We uploaded nine of our existing BP flows and will add the other components as a next step. I am very encouraged about the time it will save and the efficiencies that we should realize. Review collected by and hosted on G2.com. Show More Response from David Mainville of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-4901936/official_response/edit) Hi there, I am happy to report that the Large Canvas feature is currently in test and should be rolled out in a few weeks. Thanks for your input! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 1/12/2021 "Experience with Navvia went smoothly, easy transition from Visio, customizable and efficient" 4/5 What do you like best about Navvia? Friendly and familiar interface when working with Navvia's process designer feature. I especially enjoyed the fact that process documents can automatically be created from the process flow designer. There's also a good and helpful reference section for training material for ITIL and CoBit. - Creating Process Flow Diagrams (alike to Visio) - Automatic process documents - Process maturity - Process governance - Survey designs and sharing of surveys in order to build reports / dashboards Review collected by and hosted on G2.com. What do you dislike about Navvia? Navvia RACI being a RA(S)CI, but this doesn't really make a huge impact on overall customer experiences. I guess it's more on the lines of what my/my team are used to, but other than that, I enjoyed the features offered at Navvia. Review collected by and hosted on G2.com. Recommendations to others considering Navvia: Easy to use. If you're familiar with Visio, Process flow diagramming, then "the rest" is easy. Someone is readily available to help. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? The following problems topics are solved using Navvia: Process /Procedure production (with a smart software tool like Navvia, I'm able to efficiently create process documents from flow charts, this saves a lot of time in the long run with templates already provided and the ability to just customize from there) Training / Education (with a smart software tool like Navvia, I'm able to create and design surveys and share it to the necessary people all in one go as opposed to having multiple communication emails sent out and other survey links - having one main hub is a great improvement from current business practices) Dashboards / Reporting (with a smart software tool like Navvia, I'm able to easily create and share visual reports to my team / leadership - this was efficient) Review collected by and hosted on G2.com. Show More Response from Katherine Franco Rey of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-4551256/official_response/edit) Thank you for taking the time to review! We are happy to hear that we make your job easier :) We will pass along your comment about the RA(S)CI to our team. Stay tuned for more updates! ;) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/12/2021 "Navia was a great tool for ITIL training prep!" 5/5 What do you like best about Navvia? Trainer was very knowledge about the material. Review collected by and hosted on G2.com. What do you dislike about Navvia? User experience can be improved a bit. nothing missing from this product Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Naavia has ITIL training which has helped prep for my ITIL certification. Review collected by and hosted on G2.com. Show More Response from Katherine Franco Rey of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-5118892/official_response/edit) Hi, thank you for the 5-star rating! We are glad that you enjoyed your experience during the ITIL® 4 awareness training. Validated ReviewerIncentivizedSource: Seller invite ![Aaron M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron M.") AM Aaron M. CEO/Senior Technical Architect Enterprise (\> 1000 emp.) 6/30/2021 "A love of the process design and interactive modeling." 5/5 What do you like best about Navvia? I found the earlier versions and the current ones and a positive investment for our teams. Review collected by and hosted on G2.com. What do you dislike about Navvia? Nothing that I can see at the moment adding more integration . Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? ITSM and change management. Review collected by and hosted on G2.com. Show More Response from Katherine Franco Rey of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-4835968/official_response/edit) Hi Aaron - everyone at Navvia appreciates your feedback! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/30/2021 "Very informative with important details highlighted" 4.5/5 What do you like best about Navvia? I feel like it was good balance of interactive but also informative. Kept you engaged throughout the training. Review collected by and hosted on G2.com. What do you dislike about Navvia? Sometimes the presentation was rushed and did not offer the opportunity to ask detailed questions. More real world scenerios would also be helpful Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Client interation at an internal (with units/stakeholders) level. They provided me the tools to enhance these interactions for better quality work. Review collected by and hosted on G2.com. Show More Response from Katherine Franco Rey of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-4835811/official_response/edit) Hi there - thanks for your feedback on our ITIL 4 awareness class, we are actively looking at ways to improve it! Have a great day! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/30/2021 "Navvia is very user friendly tool to prepare all kind of process documents" 5/5 What do you like best about Navvia? It is user-friendly, easy to use time-saving Review collected by and hosted on G2.com. What do you dislike about Navvia? license cost is on a bit higher side only Review collected by and hosted on G2.com. Recommendations to others considering Navvia: Navvia is a process designing tool that help to produce multiple subprocess documents automatically, which saves lots of time and duplication of work, Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? As a process designer, I use this software to prepare RACI, Roles and responsibilities, DDDs, SOP Documents Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Andrew R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew R.") AR Andrew R. Director of Professional Services Mid-Market (51-1000 emp.) 4/14/2020 "Comprehensive process modeling and documentation tool with many additional benefits" 5/5 What do you like best about Navvia? Access to ITIL training, access to prebuilt process models. Navvia Support Team. Using Navvia allows us to quickly create and deploy standard ITIL process models aligned with our tool implementation methodologies. Review collected by and hosted on G2.com. What do you dislike about Navvia? Would be nice to have additional reporting on learning center module, i.e. better ability to track who registered / attended / completed what, have been in discussions with Navvia on this and have requested as future enhancement. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Designing a catalog of standard tool aligned ITIL processes, processes can be easily adjusted / adapted to my specific requirements and quickly shared with other users / clients. Review collected by and hosted on G2.com. Show More 11/3/2020 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 6/30/2021 "Review" 3.5/5 What do you like best about Navvia? Access to resources and ITIL accreditation. Review collected by and hosted on G2.com. What do you dislike about Navvia? Fee based access is required. Not sure what happens to ITIL accreditation after the account isn't paid for. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Awareness of customer service best practices. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 1/22/2021 "Business Analyst" 5/5 What do you like best about Navvia? The staff is responsive, care and worked quickly to resolution my issue Review collected by and hosted on G2.com. What do you dislike about Navvia? I have not yet experienced anything that I do not like Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? The staff helped me to rearrange an out of order task ids within the flow diagrams. Review collected by and hosted on G2.com. Show More Response from Katherine Franco Rey of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-4567589/official_response/edit) Hi there - everyone at Navvia appreciates your feedback! Have a wonderful day! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") AA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 1/14/2021 "We are using NAVVIA currently for process design, Practice maturity audits and Surveys" 3.5/5 What do you like best about Navvia? It is a good process design tool. Easier to design process and produce documentation Review collected by and hosted on G2.com. What do you dislike about Navvia? NAVVIA Survey tool uses the CMMI scale (5.0). You be able use for different scales and percentages Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? We are mostly using NAVVIA for process design and development of practice documentation. By using NAVVIA we are saving time on creating process documentation. Review collected by and hosted on G2.com. Show More Response from Katherine Franco Rey of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-4554724/official_response/edit) Thanks for letting us know how much you enjoy using our process designer! As we continue to improve our Survey tool, we'd love to get more feedback on it. If you're interested, please reach out here or via email at jwatson@navvia.com to discuss. Have a great day! Validated ReviewerIncentivizedSource: Seller invite ## Questions about Navvia? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Navvia ](https://www.g2.com/products/navvia/discussions/new) GU Guest User What are the benefits and drawbacks of using Navvia for process design and management? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-navvia-for-process-design-and-management) RR Rob Ratcliffe • Last activity over 4 years ago When will grouping items functionality be available? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/when-will-grouping-items-functionality-be-available) [ View all Discussions ](https://www.g2.com/products/navvia/discuss) ## Pricing Options Pricing provided by Navvia. ### Free Trial $0.00 ### Enterprise + $22,440.00 Per Year ### Consultant $25,500.00 Per Year [ View More Pricing Information ](https://www.g2.com/products/navvia/pricing) Navvia Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b454bcd5efecaf38cd628fc632127538/nintex-nintex.png "Product Avatar Image") Nintex 4.3/5(1,322) [ Compare Now ](https://www.g2.com/compare/navvia-vs-nintex-nintex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f37bba325a87b24402cfeef57bf2d600/kissflow.png "Product Avatar Image") Kissflow 4.3/5(591) [ Compare Now ](https://www.g2.com/compare/kissflow-vs-navvia) ##### ##### Navvia Features Customization Document Generation Process Design Process Repository Collaboration Access Controls/Permissions Data Unification Accessibility Process Management Process Overview Process Analysis Unstructured Processes Process Development Process Routing [ View More Features ](https://www.g2.com/products/navvia/features) ##### Categories on G2 [Business Process Management](https://www.g2.com/categories/business-process-management) ##### Explore More [Which business process management platforms connect multiple systems and keep data flowing automatically between departments?](https://www.g2.com/discussions/which-business-process-management-platforms-connect-multiple-systems-and-keep-data-flowing-automatically-between-departments)[Top-rated content creation platforms for agencies](https://www.g2.com/discussions/which-platform-is-best-for-agencies-needing-fast-polished-visuals-and-content-at-scale)[What's the best virtual desktop infrastructure (VDI) for teams needing both ease of use and enterprise-grade security features?](https://www.g2.com/discussions/what-s-the-best-virtual-desktop-infrastructure-vdi-for-teams-needing-both-ease-of-use-and-enterprise-grade-security-features) [What insurance agency management platforms work best for life and health brokers managing growing client bases?](https://www.g2.com/discussions/what-insurance-agency-management-platforms-work-best-for-life-and-health-brokers-managing-growing-client-bases)[Top-rated platforms for large-scale container monitoring](https://www.g2.com/discussions/top-rated-platforms-for-large-scale-container-monitoring)[Pros and Cons Details](https://www.g2.com/products/navvia/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)