Navvia Reviews & Product Details

The Navvia Process Designer is the easiest and most cost effective way to design and document processes. With features such as prebuilt templates, easy to draw flowcharts, automated document creation, requirements gathering, and on-line collaboration & sharing, the Navvia Process Designer will save you time and money. It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers.

Seller

Navvia

Discussions

Navvia Community

Languages Supported

English

Solution Type

All-in-One

Overview by

David Mainville (Process Optimization | Digital Transformation)

Pricing

Pricing provided by Navvia.

Free Trial

$0.00

Enterprise +

$22,440.00

Per Year

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 109 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

G2 reviews are authentic and verified.

Here's how.

Jack C.

Enterprise (> 1000 emp.)

2/9/2023

"The swiss army knife of process management platforms."

5/5

What do you like best about Navvia?

Among my favorite feature, is the fact that all the process details are stored on the same platform as the process flows and the fact that RACIs are created as you go. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

I have honestly not encountered anything worth noting here. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Thank you for taking the time to review Navvia, Jack! We are pleased to hear that you find our platform to be the "Swiss army knife of process management platforms".

Navvia is designed to provide clear and transparent visibility into who is responsible for what and to provide a centralized platform for process management and flow. This helps to ensure that everyone involved in a process has a clear understanding of their role and the steps required to complete the process.

We hope you continue to find Navvia helpful in managing your processes efficiently and effectively!

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

12/15/2022

"Navvia has connected everyone together"

4.5/5

What do you like best about Navvia?

I enjoy the connection Navvia brings to my coworkers and their process journey. It is so nice to hear my co-worker say hey, I just placed a process in Navvia can you go in and look at it? It is so convenient that it allows collaboration no matter where we are. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

The only downside would be your internet connection. This is not a problem related to Navvia, but it definitely works better if you have a higher-performing wi-fi connection. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Thank you for your review! We are so glad to hear that Navvia has been a helpful tool for you and your co-workers. We believe that the ability to collaborate no matter where you are is a major benefit of Navvia, and we are pleased that you have been able to take advantage of it. We look forward to hearing more feedback from you in the future.

Have a wonderful day!

Anthony D.

Enterprise (> 1000 emp.)

2/10/2023

"Navvia makes process development much quicker and easier"

4.5/5

What do you like best about Navvia?

Navvia is easy to use, is very powerful at generating reports, and stores many aspects of a process including inputs, outputs, procedures and RASCI information. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Not much. All interaction with the tool and the company personnel have been very positive. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Hi Anthony! We appreciate you taking the time to share your experience with Navvia. Thank you for letting us know that you have enjoyed working with our tool and staff. Our goal is to provide our customers with the best experience possible.

If there is anything we can do to help you further, please let us know.

Danielle D.

Contract Manager

Mid-Market (51-1000 emp.)

11/16/2022

"always a great company to work with!"

5/5

What do you like best about Navvia?

Great software option that keeps me organized and streamlines my work. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

No complaints at all. I am very happy with Navvia overall. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Hi Danielle! Thank you for sharing your thoughts! Wishing you a wonderful rest of your day!

Ken M.

Quality Assurance

Enterprise (> 1000 emp.)

8/10/2022

"Process Design"

4/5

What do you like best about Navvia?

A Process Designer has been helpful in our team creating visual and logical representations of our internal processes. This allows us to see where we can improve. The tool itself has to be impressive and easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Have not found much I don't like about process design so far. It is an important tool for improving how we do things by visualizing them. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Thank you for taking the time to write such an excellent review, Ken! Our team is happy to hear you use Navvia to design and visualize processes and determine where improvements can be made.

Have a wonderful day!

Angel R.

Director, Engineering Process & Project Management | Master Black Belt

Enterprise (> 1000 emp.)

8/10/2022

"Navvia has streamlined the time it takes to do process mapping/documentation by over 50% for J&J!"

5/5

What do you like best about Navvia?

Navvia can standardize the way we do process documentation from high level process maps, sub level process maps, procedures and work instructions. Navvia can enable standardization of templates for our process documentation Review collected by and hosted on G2.com.

What do you dislike about Navvia?

The learning curve is higher than expected. Also would be great for it to import process maps & RASCI from Powerpoint. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Thank you for your excellent review, Angel! Thanks for letting us know how Navvia helped you establish a robust governance/control system.

I will forward your tip on importing process maps and RASCI charts from PowerPoint to the team. As we're always looking for ways to improve, feel free to share your ideas by hitting help in Navvia and clicking "submit an idea".

Have a great day!

Michael V.

Senior Business Analyst in Cyber Defense Service Delivery

Enterprise (> 1000 emp.)

2/9/2022

"Exceptional Tool!"

5/5

What do you like best about Navvia?

I like the multidimensional design of the tool. I like that it enables the ability to build a process and incorporate some key components (i.e., roles, inputs, outputs, etc.) that can be assigned to each task in the design and displayed in the final document produced. I'm sure I'm not doing this explanation justice but suffice it to say that tool accounts for some integral aspects of process design. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

A few features are missing from the tool that takes away from the user experience. The absence of links to a subprocess and an Off-page reference are two pain points. Another aggravating thing is the fact that the workflow you're currently working on will revert back to the small size every time you leave that window while still in the process. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Hi Michael! Everyone at Navvia appreciates it when a customer takes the extra time to write such a great review! I’m glad to hear that you’re enjoying your experience with our process designer.

Thanks for your feedback on the subprocess and off-page live links. Our team agrees on the importance of the On and Off-page feature and has added this requirement to our roadmap. We are reviewing improvements around the subprocess as well. Lastly, the Navvia team is aware of the issue with the changing screen size and we agree this requires some improvement and is also part of our roadmap.

Have a great day!

Roberto A.

Associate Director ITSM Products Owner

Small-Business (50 or fewer emp.)

8/10/2022

"Great tool"

5/5

What do you like best about Navvia?

Navvia is easy to use, friendly interface, automatic create your documentation more over connect very nice with ServiceNow. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

The story creation in ServiceNow is a service a part with extra cost, nothing that disturb the experience with Navvia. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Hi Roberto! Thank you for your excellent recommendation! It's great to hear you've had a great experience with our ServiceNow's agile application.

You may have also found it useful to use our API to leverage data from your Navvia processes within ServiceNow free of charge.

We value your feedback, so thank you again for sharing it with us.

Wishing you a wonderful day!

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

1/12/2021

"Navvia Rocks!"

4/5

What do you like best about Navvia?

Navvia's support staff is the best! Never have we worked with vendor who is so willing to bend over backwards to assist. The co-founder, Karl Bietsch, has been wonderful to work with.

We love how Navvia provides us with documentation straight from the ServiceNow instance that we use. It really takes the guess work out of process documentation for core ITSM processes.

Navvia is very cost effective and affordable. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

We totally dislike like that all documentation is online. We realize that documentation changes, but it would be much more advantageous and efficient for us to be able to print out a point-in-time PDF, especially as we are trying to learn the tool.

Honestly, we find the software somewhat cumbersome to use and most of that is related to the fact that we can't print out what we need. For example, if you go to the ServiceNow website, all of their documentation is sectioned out by topic and can be downloaded and printed in a PDF. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

We are trying to use Navvia to standardize our ITSM documentation using ITIL best practices. I say trying because we have not made much progress in the year that we've had the tool.

The benefit that we have recognized is that the documentation we're using today is very outdated and needs to be updated. We hope Navvia can eventually help us with that. Review collected by and hosted on G2.com.

Aqdas K.

Computer Systems Manager

Enterprise (> 1000 emp.)

8/17/2022

"Syllabus was comprehensive."

4/5

What do you like best about Navvia?

Well-paced course & provided all the details. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

The absence of any hands-on exercises related to the topic. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Hi Aqdas, thank you for your review! Thank you for the tip, I'll pass it along to our instructor. I hope you have a wonderful rest of your day!

Questions about Navvia? Ask real users or explore answers from the community

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What are the benefits and drawbacks of using Navvia for process design and management?

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Rob Ratcliffe

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Last activity almost 5 years ago

When will grouping items functionality be available?

1 Upvote

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Pricing Options

Pricing provided by Navvia.

Free Trial

$0.00

Enterprise +

$22,440.00

Per Year

Consultant

$25,500.00

Per Year

View More Pricing Information

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Navvia Features

Customization

Document Generation

Process Design

Process Repository

Collaboration

Access Controls/Permissions

Data Unification

Accessibility

Process Management

Process Overview

Process Analysis

Unstructured Processes

Process Development

Process Routing

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Categories on G2

Business Process Management

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Navvia Reviews & Product Details

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Enterprise +

Top-Rated Alternatives

User Insights

Navvia Reviews (109)

Navvia Reviews (109)

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Questions about Navvia? Ask real users or explore answers from the community

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