MRI Facilities Management Reviews & Product Details

MRI Facilities Management is a fully scalable IWMS/CAFM solution which enables FM managers to gain complete oversight of their facilities, elevate the workforce, and increase profit margins with one single source of truth. Utilizing mobile workforce apps to keep connected at all times and customer engagement apps to transform experiences, MRI Facilities Management provides control and oversight of resources to stay efficient and manages asset lifecycles to reduce costs and prevent SLA failure. Core functionality includes helpdesk, planned preventative maintenance (PPM), asset management, resource management, client contract management, invoicing, vendor and SLA management, space and move management, BIM, IoT, and mobile solutions.

Seller

MRI Software

Discussions

MRI Facilities Management Community

Solution Type

All-in-One

Overview by

Sally Wotton

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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User Insights

Average based on 29 real user reviews.

Perceived Cost

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Michele H.

Insurance Producer

Small-Business (50 or fewer emp.)

9/29/2022

"very useful and full of information"

5/5

What do you like best about MRI Facilities Management?

The questions at the end to make sure you understand the chapter you just did. Review collected by and hosted on G2.com.

What do you dislike about MRI Facilities Management?

Having to go back and restart to get it to load the next chapter Review collected by and hosted on G2.com.

Verified User in Government Administration

Mid-Market (51-1000 emp.)

9/22/2022

"Using RAMS to manage requests"

2.5/5

What do you like best about MRI Facilities Management?

It is a cleaner user interface than the previous request tool we used. Review collected by and hosted on G2.com.

What do you dislike about MRI Facilities Management?

Apparently, we have to go back in and re-validate our need for access for some things after one year, but that's probably more of a company decision versus a tool requirement. Review collected by and hosted on G2.com.

Nick R.

Senior Accountant

Mid-Market (51-1000 emp.)

3/14/2022

"Consolidated Facility Management Software for Enterprises"

4.5/5

What do you like best about MRI Facilities Management?

NetFacilities has a credible list of all the assets and resources that a company has, and proper management is done. Besides, NetFacilities consolidates the needs of the company, to have an elaborate option that increases the efficiency of business operations. Review collected by and hosted on G2.com.

What do you dislike about MRI Facilities Management?

The valuation of the business assets is somehow sluggish and not at the perfect level. The demand for more specific, strategic, and concise valuation features is something that business investors require. Review collected by and hosted on G2.com.

What problems is MRI Facilities Management solving and how is that benefiting you?

NetFacilities provides utmost services to the business resources where every asset is managed, proper resources deployed and maintenance enhanced. Further, NetFacilities generates a suitable approach to business dynamics and this increases the consistency of the business efficiency. Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

9/26/2022

"Good software but unnecessary for my field of work."

3.5/5

What do you like best about MRI Facilities Management?

The user interface is not overly complex it's easy to find different areas without too many sub menus Review collected by and hosted on G2.com.

What do you dislike about MRI Facilities Management?

Everything works as described but it does not help me do my job Review collected by and hosted on G2.com.

Tom P.

Director

Mid-Market (51-1000 emp.)

6/8/2021

"Solid all-rounder of an application"

4/5

What do you like best about MRI Facilities Management?

Concept is a continuously evolving application which covers everything a Facilities Services department or business could need, over the past 11 years that I've worked with it, it has grown exponentially with some really quite outstanding features and toolkits which allow FM businesses like ours to really get the most out of it. The workflow module allows great flexibility when it comes to extending the functionality of Concept. Review collected by and hosted on G2.com.

What do you dislike about MRI Facilities Management?

As Concept is a standalone installation, this means that if issues and/or bugs are found and new functionality is released, an upgrade is required involving system downtime rather than a tenanted application. Concept is developed more as a tool for owner-operators rather than FM providers, so new functionality is often targeted more at them. There are some key features which are system-wide, which would ideally be configured on a project/contract/site basis. Review collected by and hosted on G2.com.

Recommendations to others considering MRI Facilities Management:

Always think about the bigger picture and work backwards from the end of processes. I.e. if you are intending to use the invoicing functionality, start with the requirements for that and work your way back to the task management process. Potentially attend a Concept User Group (currently online due to COVID) before implementation in order to discuss requirements and experiences with other users and administrators. Review collected by and hosted on G2.com.

What problems is MRI Facilities Management solving and how is that benefiting you?

Concept Evolution is used to run our FM business. We use approximately 80% of what the application has to offer from basic asset and PPM task management to facilities booking, mobile device maintenance, client portal interaction, task and job logging, operative/engineer assignment, procurement through the Purchase Order module through to pricing and invoicing back to the client. We've been using Concept now since the early 2000s, and the web-based Evolution since 2013. In that time, we've developed the application to suit our requirements and stretched it time and time again really testing its capabilities. We have made good use of the workflow module which has allowed a vast expansion of the system's already broad functionality to implement a highly complex process of notifications to clients, supply chain, senior management as well as internal staff. We have over 300 mobile devices in the field using the FSI GO mobile maintenance solution and since it was implemented in 2013 have processed well over 1.5 million tasks. We have a full supply chain and procurement process managed through Concept from Purchase Requisition (with CIS review) through to approval by selected individual based on region, project and requisition value, including logic for lifecycle processes for our PFI projects. We also run the Contract Variation processes for our 14 PFI concessions through Concept as well from SPV through to client sign-off. We're currently looking at a re-classification exercise of our Assets using Uniclass (currently using NRM) and a full match to SFG20 instruction sets. Review collected by and hosted on G2.com.

Verified User in Facilities Services

Enterprise (> 1000 emp.)

12/16/2020

"Great software but has it's pitfalls"

3.5/5

What do you like best about MRI Facilities Management?

Concept Evolution is a swift and great tool to use as part of my workflow. I like the fact that when a task is raised, it automatically sends out an email to the person who requested the job to be raised so I don't have to myself. Review collected by and hosted on G2.com.

What do you dislike about MRI Facilities Management?

The icons are not very descriptive and it can be hard sometimes to find exactly what you're looking for. Review collected by and hosted on G2.com.

Recommendations to others considering MRI Facilities Management:

I would recommend that you get help from the hosting company to go through a walkthrough / training as using without training it could be quite difficult. Review collected by and hosted on G2.com.

What problems is MRI Facilities Management solving and how is that benefiting you?

Concept is helping me solve business problems such as not having to manually reply to client's emails, it automatically does this for you. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

12/12/2019

"Angus Anywhere Review"

5/5

What do you like best about MRI Facilities Management?

It is straight-forward, easy to use, and gets to the point! Review collected by and hosted on G2.com.

What do you dislike about MRI Facilities Management?

When you add notes to a specific ticket that has already been closed, the receiver is apparently not notified. It would be extremely helpful if they added a function where you could go to a request and re-open it and then add notes for the receiver. I have found that I have had to go back and open new requests when it could have just been added to the original request. Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Enterprise (> 1000 emp.)

5/31/2019

"Great Work Order System"

4.5/5

What do you like best about MRI Facilities Management?

Angus makes for easy communication with team members, vendors and tenants. The work order system makes tasks easy to assign, track and manage. It is also easy to send out quick memos to tenants. The program is intuitive the billing and support teams are consistent and easy to work with. Review collected by and hosted on G2.com.

What do you dislike about MRI Facilities Management?

It is extremely complicated and difficult to set up building preventative maintenance schedules, party because the module wants you enter every device and piece of equipment in your building. I also wish the email feature was better and allowed you to cc different people. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

8/22/2019

"Great portal"

5/5

What do you like best about MRI Facilities Management?

The building can be up to date on everything going on. Easy communication. Review collected by and hosted on G2.com.

What do you dislike about MRI Facilities Management?

Nothing, it does exactly what it is meant to do! Review collected by and hosted on G2.com.

Recommendations to others considering MRI Facilities Management:

It is a great tool for large commercial and corporate buildings. Review collected by and hosted on G2.com.

What problems is MRI Facilities Management solving and how is that benefiting you?

It is easier to communicate with the building on problems that need to be fixed, as well as notifying of tenant guests. Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Enterprise (> 1000 emp.)

1/27/2019

"Streamined Property Management Service for Work Orders"

4/5

What do you like best about MRI Facilities Management?

This software makes the process of receiving, delegating and completing work orders from tenants very smooth and easy. It allows our engineers and day porters, who are always spread around the building, to receive work orders on their mobile phones. The ability to charge tenants through the software is also a good feature. Finally, it is very easy for tenants to make reservations for shared amenities such as conference rooms. Review collected by and hosted on G2.com.

What do you dislike about MRI Facilities Management?

I don't like the message portal in Angus. It can get confusing when tenants submit a work order, it doesn't get assigned to anyone right away, and then they write a separate message connected to the work order that is not assigned to anyone, so it can get missed. But other than that, the platform is pretty seamless and intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering MRI Facilities Management:

Intuitive and easy. You cannot close work orders out on the mobile app, which is annoying, but just have a desktop version available for completing this final piece of work orders. Review collected by and hosted on G2.com.

What problems is MRI Facilities Management solving and how is that benefiting you?

This product allows the entire property management team, engineers, day porters, and tenants to all be connected on one platform. There is no longer the risk of inconsistent communication regarding tenants needs with work orders and our team. Requests get completed faster and much more efficiently than before. Review collected by and hosted on G2.com.