Mitek Systems Reviews & Product Details

Mitek is an identity verification and fraud prevention solution designed to help businesses secure their digital interactions in an increasingly complex threat landscape. As organizations face the rise of AI-generated threats and sophisticated fraud tactics, Mitek equips them with the necessary tools to verify identities, prevent fraud proactively, and deliver seamless digital experiences. Trusted by over 7,000 organizations, Mitek's technology safeguards critical interactions, from account opening to authentication and deposit, ensuring that businesses maintain secure connections with their customers. The target audience for Mitek encompasses financial institutions, e-commerce platforms, and any organization that requires robust identity verification and fraud prevention measures. Mitek's solutions are particularly advantageous for businesses seeking to enhance their onboarding processes, authenticate existing accounts, and protect against emerging digital threats. By leveraging advanced technology, Mitek empowers organizations to confidently navigate the complexities of digital interactions while safeguarding sensitive customer information. Mitek's Verified Identity Platform (MiVIP) serves as a comprehensive solution for identity verification and fraud prevention. This end-to-end platform allows businesses to onboard new customers seamlessly while ensuring that existing accounts are authenticated with confidence. The platform's capabilities are further bolstered by the Digital Fraud Defender, which proactively detects suspicious activities and mitigates the risks associated with AI-driven fraud and identity-related threats. This proactive approach enables organizations to address potential issues before they impact operations or customer trust. In addition to identity verification, Mitek offers a suite of innovative solutions designed to enhance security and user experience. MiPass provides secure biometric authentication, allowing customers to access their accounts effortlessly while maintaining high security standards. The Check Fraud Defender employs real-time verification and risk scoring to protect against payment fraud, minimizing losses and operational risks. Moreover, Mitek's Liveness Detection solutions—comprising Face, Document, and Voice Liveness Detection—ensure that only genuine users are verified, effectively preventing spoofing attacks and confirming the authenticity of identity documents. Collectively, Mitek's suite of solutions creates a layered defense against evolving fraud risks, safeguarding sensitive data and enabling businesses to operate confidently in a digital-first world. By prioritizing both security and user experience, Mitek helps organizations protect what’s real across every digital interaction, ensuring that they can adapt to the challenges posed by an ever-changing landscape of threats.

Seller

Mitek Systems

Discussions

Mitek Systems Community

Languages Supported

Bulgarian, Danish, German, Greek, English, Finnish, French, Haitian, Hungarian, Japanese, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish

Overview by

Svetlana Kogan (Marketing Operations at Mitek Systems)

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

9 months

View More Pricing Information

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User Insights

Average based on 23 real user reviews.

Implementation Time

5 months

Perceived Cost

$$$$$

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Zahid K.

Chief Product / Technology Officer

Small-Business (50 or fewer emp.)

8/15/2024

"MiVIP solution....Primed for helping customers mitigate fraud"

5/5

What do you like best about Mitek Systems?

Great solution to mitigate Identity Theft Fraud. User Interface is easy to work with and the team behind the product is always looking to improve on the solution Review collected by and hosted on G2.com.

What do you dislike about Mitek Systems?

The solution could improve on better insights to be displayed in the response (endpoint) to provide a better experience when there is a declination or issue with the ID. Review collected by and hosted on G2.com.

Response from Svetlana Kogan of Mitek Systems

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Thank you for your feedback! We’re glad our platform has been effective in mitigating identity theft fraud and that you find the user interface easy to work with. We appreciate your suggestions and have passed them on to our product team. Your trust in us is highly valued, and we look forward to continuing our partnership.

Sunil M.

Mid-Market (51-1000 emp.)

5/16/2024

"Enabling frictionless car rental with Biometric enrollment"

4.5/5

What do you like best about Mitek Systems?

Instant identity verification with document checks & facial recognition

Ability to support global customer base

Great support from Mitek customer success and tech teams Review collected by and hosted on G2.com.

What do you dislike about Mitek Systems?

Mostly positive experiences, not much to dislike. Review collected by and hosted on G2.com.

Response from Svetlana Kogan of Mitek Systems

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Thank you for taking the time to share your experience with us. Our team greatly enjoys collaborating with you and your colleagues. We appreciate your review.

Scott J.

Enterprise (> 1000 emp.)

5/2/2024

"Good DocV product, great support"

4/5

What do you like best about Mitek Systems?

Account and Customer Success Team has been consistent and helpful over a range of issues. Review collected by and hosted on G2.com.

What do you dislike about Mitek Systems?

Detection of high-quality fake IDs, support of some document issuers, speed in adding new documents Review collected by and hosted on G2.com.

Response from Svetlana Kogan of Mitek Systems

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We greatly appreciate your feedback! We’ll continue to partner closely with you for all of your identity verification needs and keep striving to stay ahead of document issuance developments and the always evolving fraud landscape.

Eliza W.

Product Director

Enterprise (> 1000 emp.)

5/23/2024

"Brilliant identity verification solutions"

5/5

What do you like best about Mitek Systems?

The high standards Mitek sets for their solutions Review collected by and hosted on G2.com.

What do you dislike about Mitek Systems?

Some solutions seem a bit more complex to understand and integrate into our own platform but I'm sure that if we dedicate more time to it, we would get to the bottom of it Review collected by and hosted on G2.com.

Response from Svetlana Kogan of Mitek Systems

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Thank you for sharing your experience with our products. Our team truly enjoys collaborating with you and your colleagues, and we greatly appreciate your review.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/26/2024

"Great tool for ID verification"

3.5/5

What do you like best about Mitek Systems?

Quick and seamless journey for customers to go through - the UI is self explanatory and adequately holds customers hands. Review collected by and hosted on G2.com.

What do you dislike about Mitek Systems?

False flags for "tampered bank statements" if a PDF is shared / opened on multiple devices prior to uploading. Review collected by and hosted on G2.com.

Response from Svetlana Kogan of Mitek Systems

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Thank you for sharing your recent experience with Mitek. We strive for best-in-class user experiences for both administrators and end users. Your feedback on areas for improvement is valuable to us. If you need assistance with any configuration adjustments, please contact us at support@miteksystems.com. We are here to help.

Verified User in Insurance

Enterprise (> 1000 emp.)

4/25/2024

"Partnership with Mitek Systems"

5/5

What do you like best about Mitek Systems?

Mitek Systems does a great job establishing and building strong partnerships. They proactively collaborate and take a solution-oriented approach to solving problems. Working with Mitek feels less transactional and more like a genuine partnership where the focus is on achieving the best results. Review collected by and hosted on G2.com.

What do you dislike about Mitek Systems?

Initially, there was a struggle understanding our unique business needs and tailoring offerings to our business. Over time, our partnership continued to evolve and the Mitek team has gained more knowledge of our business needs, which has led to streamlined discussions and more productive conversations. Review collected by and hosted on G2.com.

Response from Svetlana Kogan of Mitek Systems

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We greatly appreciate you taking the time to share your experience with us. It's always a pleasure collaborating with you and your colleagues, and your review means a lot to our team. Thank you for your valuable feedback.

Verified User in Financial Services

Enterprise (> 1000 emp.)

5/10/2024

"Review of MiPass"

4/5

What do you like best about Mitek Systems?

The UI is in my opinion the best in the market currently and the key driver got selecting Mitek as a partner. The account management team are knowledgeable and accommodating Review collected by and hosted on G2.com.

What do you dislike about Mitek Systems?

The support for developers in implementing the SDK could be a lot better e.g. more documentation. I also think access to MI could be improved for example failure /rejection reasons Review collected by and hosted on G2.com.

Response from Svetlana Kogan of Mitek Systems

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Thank you for sharing your experience with us. We've passed your feedback on to our product team. It means a lot to us and is greatly appreciated!

Verified User in Gambling & Casinos

Mid-Market (51-1000 emp.)

3/21/2024

"Use their system for Data check, Watchlist Check and document checks"

3.5/5

What do you like best about Mitek Systems?

Good backend and useful to understand and interpret accurate data Review collected by and hosted on G2.com.

What do you dislike about Mitek Systems?

Upload for documents is quite old (partially us needed to use the new system) OGM quite hard to use Did not have a consistent account manager for some time Review collected by and hosted on G2.com.

Response from Svetlana Kogan of Mitek Systems

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Thank you for letting us know about your recent experience with Mitek! We continuously strive for best-in-class user experiences for both administrators and our client’s end users, so we’d welcome any additional feedback on how we can improve the overall UX. If you’d like to discuss areas of the platform where you struggled, or have our team assist any configuration adjustments, please feel free to reach out to support@miteksystems.com. We would be happy to help!