1. [Home](https://www.g2.com/) 2. ... 3. [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) 4. [Microsoft Dynamics 365 Connector Discussions](https://www.g2.com/products/microsoft-dynamics-365-connector/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_818d90027973233a6e6244ab315082ab/microsoft-dynamics-365-connector.png "Product Avatar Image") ](/products/microsoft-dynamics-365-connector/reviews) [ Microsoft Dynamics 365 Connector ](/products/microsoft-dynamics-365-connector/reviews) (24)4.2/5 The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside Dynamics so always visible and accessible whatever interaction is managed by the agent. Show More * * * ### 41.0 Nps Score Already have Microsoft Dynamics 365 Connector? ### All Microsoft Dynamics 365 Connector Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Microsoft Dynamics Connector used for? ](/discussions/what-is-microsoft-dynamics-connector-used-for) What is Microsoft Dynamics Connector used for? [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Microsoft+Dynamics+365+Connector+questions+and+get+answers+from+expert+users+in+our+Microsoft+Dynamics+365+Connector+Discussions+section.&title=Microsoft+Dynamics+365+Connector+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-connector%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Microsoft+Dynamics+365+Connector+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-connector%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-connector%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Microsoft+Dynamics+365+Connector+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-connector%2Fdiscuss%0aAsk+Microsoft+Dynamics+365+Connector+questions+and+get+answers+from+expert+users+in+our+Microsoft+Dynamics+365+Connector+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Microsoft+Dynamics+365+Connector+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-connector%2Fdiscuss%0aAsk+Microsoft+Dynamics+365+Connector+questions+and+get+answers+from+expert+users+in+our+Microsoft+Dynamics+365+Connector+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Microsoft Dynamics 365 Connector used for? ](/discussions/what-is-microsoft-dynamics-365-connector-used-for) What is Microsoft Dynamics 365 Connector used for? [ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Microsoft+Dynamics+365+Connector+questions+and+get+answers+from+expert+users+in+our+Microsoft+Dynamics+365+Connector+Discussions+section.&title=Microsoft+Dynamics+365+Connector+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-connector%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Microsoft+Dynamics+365+Connector+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-connector%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-connector%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Microsoft+Dynamics+365+Connector+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-connector%2Fdiscuss%0aAsk+Microsoft+Dynamics+365+Connector+questions+and+get+answers+from+expert+users+in+our+Microsoft+Dynamics+365+Connector+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Microsoft+Dynamics+365+Connector+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-connector%2Fdiscuss%0aAsk+Microsoft+Dynamics+365+Connector+questions+and+get+answers+from+expert+users+in+our+Microsoft+Dynamics+365+Connector+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/microsoft-dynamics-365-connector/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_818d90027973233a6e6244ab315082ab/microsoft-dynamics-365-connector.png "Product Avatar Image") ### Have you used Microsoft Dynamics 365 Connector before? Answer a few questions to help the Microsoft Dynamics 365 Connector community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-connector%2Fdiscuss%3Fsmall_ask%3Dmicrosoft-dynamics-365-connector) No