Mercuri was easy to integrate with Jothishi. Since we are an online consultation platform, their Shared Inbox was key in helping us grow our business by adding SMS and WhatsApp for consultations. In addition, we could also run marketing campaigns helping us retarget customers and increase revenues. Review collected by and hosted on G2.com.

Nothing specific as such. But, if Mercuri could have more robust workflows it would be great. Review collected by and hosted on G2.com.

As a business, Araavat needed a reliable WhatsApp API solution, and Mercuri has largely delivered.

Integration:

The process was seamless with excellent documentation and support, making setup quick and easy.

Performance:

Mostly robust and reliable, though there has been occasional downtime. Messages are generally delivered promptly.

Features:

While some features like bot replies are missing but promised soon, Mercuri has developed many useful features on demand, including dynamic address, images, buttons, and a mobile-friendly conversations tab.

Customer Support:

The support team is knowledgeable, responsive, and always ready to assist, ensuring a smooth experience.

Value:

Great value for money, providing high-quality service and a growing list of features. Review collected by and hosted on G2.com.

Occasional downtimes, and missing bot reply feature (which is promised to be introduced soon). Review collected by and hosted on G2.com.

Mercuri brings in SMS and WhatsApp capability right into Microsoft Teams. Using the conversations inbox we can now save all our conversations and maintain a trail of the conversation even if some team member leaves. Review collected by and hosted on G2.com.

We need more automations that will help us send out more conversations Review collected by and hosted on G2.com.

Mercuri's SMS and WhatsApp marketing capabilities have been transformative for our product & service outreach.

The platform's seamless integration with our existing systems has made it incredibly easy to set up and execute targeted marketing campaigns. The ability to reach our customers directly through SMS and WhatsApp has significantly increased our engagement and conversion rates.

The pay-as-you-go model is a great feature, providing flexibility and excellent value without any hidden costs. Review collected by and hosted on G2.com.

Nothing much as of now.

Looking for new features regarding workflow automations. Review collected by and hosted on G2.com.

Mercuri is hassle-free to implement and super easy to integrate. I appreciate Mercuri's quick reply, and sharing the insights on how to use the platform better. Mr. Karthik and his team are very supportive of using Mercuri effectively. Review collected by and hosted on G2.com.

I have to find one to be frank. But I am looking forward to the new features to further enhance the experience. Review collected by and hosted on G2.com.

It is easy to implement and integrates seamlessly with Shopify. Their supportive team assists you from onboarding through resolving any issues after purchase, including SMS and WhatsApp onboarding. Review collected by and hosted on G2.com.

It would be great if they could integrate with more service providers like Telnyx for SMS. Review collected by and hosted on G2.com.