Thank you for sharing your thoughtful feedback! We're thrilled to hear that Medius has made a positive impact by delivering highly accurate invoice capture, smooth auto-routing, and giving you the flexibility to make changes on the fly. It's wonderful to know that our solution is helping you streamline processes, enhance GL account control, and support new team members with AI suggestive coding.

We can understand how setup complexity can be a challenge, especially for tasks that aren’t done frequently. We’re glad the Elevate Team has been able to support you, and we’ll continue working hard to simplify workflows and provide resources to make setup as intuitive as possible.

We appreciate your trust in Medius and your invaluable feedback as we continue striving to deliver the best possible experience. Please don’t hesitate to reach out if there’s anything else we can do to support you.

Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found our onboarding team friendly and helpful, and we’re happy that our pricing and Supplier Portal stood out positively for you.

That said, I’m truly sorry to hear about your frustrations with the Supplier Portal’s user experience and how it’s impacting your processes. Your feedback is incredibly valuable, and I’d love to connect with you directly to better understand your experience and explore any immediate improvements we can make. Please feel free to reach out to us at [https://www.medius.com/contact-us/] or let me know if we can arrange a conversation with our team.

Thank you for your honesty and for trusting Medius as we work to improve and deliver the seamless experience you deserve.

Hi Christophe,

Thank you so much for your thoughtful review! We're truly grateful to hear that Medius is making such a positive impact by being user-friendly, driving high adoption, and integrating smoothly with SAP even while processing thousands of invoices daily. It’s especially exciting to know the tool’s AI is delivering value for your team.

I’m sorry to hear the support experience and pricing clarity haven’t fully met your expectations. We’ll make sure your feedback is shared with our team to help us improve in these areas. Your insights are invaluable, and they help us continue to grow and serve you better.

Thank you again for trusting Medius and sharing your experience.

Thank you for your honest and detailed feedback. I’m glad to hear you see potential in Medius and are optimistic about the benefits it can deliver.

That said, I'm sorry about the delays you’ve experienced during implementation. We understand how critical a smooth and timely rollout is, and I’d like to ensure your concerns are shared with our implementation team so we can address them proactively and help regain momentum.

Please feel free to reach out to us at [support@medius.com] or let me know if we can arrange a conversation with our team. We’re here to support you every step of the way. Thank you again for your patience and trust as we work together to deliver the results you’re anticipating.

Thank you so much for sharing your thoughtful feedback! We’re thrilled that you find Medius modern, intuitive, and flexible enough to fit your workflows. It's great to hear how it's helping automate processes and streamline approvals for your team.

I appreciate your feedback on configuration transparency and MFA support. Your input truly makes a difference, and we’ll ensure these suggestions are shared with our Product team.

Thank you again for trusting Medius and for taking the time to share your experience!

Thank you for your review! We’re glad to hear that Medius is delivering robust AP automation and workflow flexibility that aligns with your needs. It’s great to know that our tight NetSuite integration is supporting your goals effectively.

We appreciate your honesty about the setup challenges and the user experience. We understand how crucial first impressions and ease of implementation are, and we’re always working to improve these areas. Your feedback is noted and will help guide future enhancements.

Thank you again for taking the time to share your experience. Should you need any further assistance or have more suggestions, visit our Customer Success resources. We’re here to help!

Thank you so much for your review! It’s fantastic to hear that you’ve been with Medius for over two years and find our team responsive and supportive. We deeply appreciate your trust and kind recommendation.

Thank you for sharing your experience, and we’re here to support you every step of the way!

Thank you so much for sharing your feedback. I’m glad to hear you’re enjoying the new inbox experience and AI functionality. It’s great knowing these features are making your work easier and faster.

I completely understand how frustrating it can be to manage onboarding and user transitions without a quick-copy feature. I’m sorry this has been a pain point for you. It’s feedback like yours that helps us improve, and I’ll make sure this is highlighted with our Product team.

I’m also so glad Medius has been saving you time with purchase order invoice matching. That’s exactly the kind of impact we hope to deliver.

Thank you again for your honesty and for the trust you’ve placed in us.

Thank you for your thoughtful review! We’re so pleased to hear that our user-friendly interface is making it easy for you to code and approve invoices, and that AI-powered features are helping streamline recurring invoice management. It’s great to know that Medius is supporting your team in processing invoices seamlessly through the approval hierarchy.

We appreciate your feedback on searching for specific vendors and understand how the inclusion of voided and cancelled invoices can slow down your workflow. This is valuable input that we’ll share with our product team as we continue working on improving search filters and overall efficiency.

Thank you again for your insights. Your feedback helps us ensure we’re meeting your needs. If you need further assistance or have more suggestions, don’t hesitate to visit our Customer Success resources. We’re here to help!

Thank you for sharing your experience. We're thrilled that Medius’ ease of use, multi-currency support, and seamless NetSuite integration have made a positive impact across your 20 sites. We appreciate your feedback on AI and performance; our product team is always striving to improve. Thanks for being part of the Medius community!