[ Medalli... Reviews ](https://www.g2.com/products/medallia-customer-experience/reviews) [ Medalli... Reviews ](https://www.g2.com/products/medallia-customer-experience/reviews) # Medallia Customer Experience Pricing Overview [Editedit](https://my.g2.com/medallia-customer-experience/pricings) ## Medallia Customer Experience Pricing Key Insights Last updated on Jul 01, 2026 * * * Medallia Customer Experience offers a **single pricing edition** , with pricing available upon request. Costs are typically tailored specifically to the organization's needs. Contact **Medallia** to learn more about pricing details and customization options. * * * Medallia Experience Cloud — Contact Us / Per Year Rated 4.5 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Medallia Experience Cloud Contact Us Per Year [Contact Us](#) - Medallia Experience Cloud Show More https://www.medallia.com/pricing/?source=Marketing%20-%20Web%20Referral&utm\_campaign=G2-Website&utm\_source=G2&utm\_medium=medallia-customer-experience-profile&utm\_content=pricing&utm\_term=packages-and-pricing Pricing information for Medallia Customer Experience is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Medallia Customer Experience must be conducted with the seller. Pricing information was last updated on October 10, 2024 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 19 months ### Average Discount 10% ### Perceived Cost $$$$$ ## Medallia Customer Experience Pricing FAQs Generated using AI Is Medallia Customer Experience free, or does it offer a free trial? No. According to G2 data, Medallia Customer Experience does not offer a free plan or free trial. Users need to purchase a paid plan to access the product. Visit the seller's official pricing page for current pricing details and plan options. How much does Medallia Customer Experience cost in 2026? Pricing details for Medallia Customer Experience are not publicly listed. Users should visit the Medallia's official pricing page or contact the vendor directly for current pricing information. Who is Medallia Customer Experience pricing best suited for? Medallia Customer Experience's pricing is best suited for large enterprise organizations with substantial customer experience programs and the resources to support complex implementations. The overwhelming majority of G2 reviewers represent enterprise companies with over 1,000 employees across industries including financial services, insurance, hospitality, telecommunications, and healthcare. G2 reviewers highlight that Medallia Customer Experience excels when deployed across multiple touchpoints at scale. Mid-market organizations using specific modules like Agile Research also report positive experiences, though they note limited account manager support. Smaller businesses may find Medallia Customer Experience's pricing and implementation demands challenging relative to their budgets and internal technical resources. What are the key differences between the free and paid versions of Medallia Customer Experience? Medallia Customer Experience does not offer a free version or a free tier. According to G2's pricing data for Medallia Customer Experience, the pricing structure consists of a single tier, Medallia Experience Cloud, available only through custom quotes tailored to enterprise needs. This means prospective buyers must contact Medallia directly to obtain pricing. G2 reviewers note that the platform is built for enterprise-scale deployments, and costs scale with implementation complexity, managed services, and add-ons such as AI features, which some reviewers mention are available only as an upcharge beyond the base contract. Is Medallia Customer Experience considered good value for its pricing? Medallia Customer Experience is widely regarded as a premium investment that delivers strong value for large organizations, though cost is a recurring concern. G2 reviewers frequently praise its AI-driven analytics, closed-loop feedback capabilities, and multi-channel data centralization as justifying the price. However, multiple G2 users explicitly flag Medallia Customer Experience's pricing as expensive, with one noting it is 'quite costly for the immediate value it can bring.' Smaller organizations and those with limited budgets may find the cost prohibitive. Reviewers comparing Medallia Customer Experience to alternatives like Qualtrics suggest some enterprises have explored switching due to capability gaps, though overall ratings remain high among enterprise users. ## Top-Rated Alternatives [ ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform") InMoment Experience Improvement (XI) Platform 4.7/5(319) ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-customer-experience/competitors/alternatives) ## Medallia Customer Experience Pricing Reviews (2) PL Peter L. Director of eCommerce CX Enterprise (\> 1000 emp.) 2/12/2026 "Inspiring Conference That Reignited My Change-Maker Mindset" 5/5 What do you like best about Medallia Customer Experience? This conference was a meaningful opportunity for me to realize again that I need to step up and fully embrace my role as a change maker. Up to now, I’ve been mainly focused on cost reductions, but it’s clear that a shift in strategy is necessary. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? There was nothing I could complain about. Everything was valuable. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Understanding the customer VOC and providing management with insights that lead to action. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AM Angelika M. Service delivery orchestrator Logistics and Supply Chain Small-Business (50 or fewer emp.) 9/30/2025 "Medallia's insights finally connected our frontline feedback to strategic action" 4/5 What do you like best about Medallia Customer Experience? Medallia helps the marketing team to tie the actual customer sentiment to specific campaign elements. We can sift feedback by the channel it is being delivered and read comments directly relating to its effectiveness, such as an email shot. This truly transformed the way we do creative asset pre-launch reviews prior to a large launch Quite another fascinating feature is that themed customer quotes are easy to extract and shared by the team during the agile sprints. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? The process of integrating our historical marketing campaign IDs so that we can analyze them was more complicated than expected. It is not a simple mapping but it involved some data preparation. Creating highly specific custom-made reports regarding the effectiveness of a campaign also required some concentration learning time to conquer. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? The major issue was to realize the effect of our thoughtful advertisement devices qualitatively. We would be able to measure clicks and conversions but never have an accurate picture of why a certain ad or email performed the way it did. Post implementation of Medallia, we are now getting direct feed-back in real-time related to the specific campaign touchpoints. A good example is that monitoring keywords communications, like after a new product announcement email, we may observe customers finding the call to action something that is not clear, or that the tone was off. This will enable us to keep on the pace to quickly test our messaging and improve on it ensuring that we come up with highly effective campaigns that connect well with the target population. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite Medallia Customer Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,901) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-surveymonkey) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) ##### Explore More [What are the highest rated Google Workspace academic platforms for organizations scaling operations while improving productivity?](https://www.g2.com/discussions/what-are-the-highest-rated-google-workspace-academic-platforms-for-organizations-scaling-operations-while-improving-productivity)[Is a dedicated live commerce platform worth it for a small clothing brand?](https://www.g2.com/discussions/is-a-dedicated-live-commerce-platform-worth-it-for-a-small-clothing-brand)[What desktop search platforms deliver results during live client calls within seconds of a query?](https://www.g2.com/discussions/what-desktop-search-platforms-deliver-results-during-live-client-calls-within-seconds-of-a-query) [Wipro vs Capgemini Services vs Fujitsu Consulting for a large enterprise selecting an Oracle E-Business Suite reseller: which brings the deepest EBS-specific implementation expertise with the strongest project delivery track record?](https://www.g2.com/discussions/wipro-vs-capgemini-services-vs-fujitsu-consulting-for-a-large-enterprise-selecting-an-oracle-e-business-suite-reseller-which-brings-the-deepest-ebs-specific-implementation-expertise-with-the-strongest-project-delivery-track-record)[Is it better to get an internet security suite or a standalone antivirus for a gaming PC where performance matters as much as protection?](https://www.g2.com/discussions/is-it-better-to-get-an-internet-security-suite-or-a-standalone-antivirus-for-a-gaming-pc-where-performance-matters-as-much-as-protection)[Pros and Cons Details](https://www.g2.com/products/medallia-customer-experience/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)