--- title: ManageEngine ServiceDesk Plus Reviews meta\_title: 'ManageEngine ServiceDesk Plus Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 250 reviews by the users' company size, role or industry to find out how ManageEngine ServiceDesk Plus works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 250 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### ManageEngine ServiceDesk Plus Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find ManageEngine ServiceDesk Plus to have a **user-friendly interface** , making it easy for both requesters and technicians. [(9 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419590&qs=pros-and-cons#reviews) Users appreciate the **wide range of useful features** in ManageEngine ServiceDesk Plus, which enhances their everyday tasks. [(8 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1418997&qs=pros-and-cons#reviews) Users find the **user-friendly UI** of ManageEngine ServiceDesk Plus enhances their experience for both requesters and technicians. [(7 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419961&qs=pros-and-cons#reviews) Users value the **asset management capabilities** of ManageEngine ServiceDesk Plus for effective tracking and organization. [(6 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419699&qs=pros-and-cons#reviews) Users commend the **excellent customer support** of ManageEngine ServiceDesk Plus for prompt and effective issue resolution. [(6 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419530&qs=pros-and-cons#reviews) Users find the **complexity of setup and customization** in ManageEngine ServiceDesk Plus to be time-consuming and challenging. [(4 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419093&qs=pros-and-cons#reviews) Users find the **complex setup** challenging, making initial configuration and customization time-consuming and difficult. [(4 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2021788&qs=pros-and-cons#reviews) Users find the **learning curve steep** due to time-consuming setups, advanced configurations, and significant upgrades requiring relearning. [(4 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2281604&qs=pros-and-cons#reviews) Users find the **steep learning curve** of ManageEngine ServiceDesk Plus challenging due to complex setup and advanced features. [(4 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2281611&qs=pros-and-cons#reviews) Users find the **limited features** of ManageEngine ServiceDesk Plus hinder their ability to manage tickets effectively. [(3 mentions)](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419627&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ManageEngine ServiceDesk Plus ##### 1. Ease of Use Users find ManageEngine ServiceDesk Plus to have a **user-friendly interface** , making it easy for both requesters and technicians. [ See 9 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419590&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul R.") RR Rahul R. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus" What do you like about ManageEngine ServiceDesk Plus? I like best about ManageEngine ServiceDesk Plus is its easy-to-use interface, strong ITIL-aligned workflows, and powerful ticket automation. It helps KP kuldeep p. Mid-Market (51-1000 emp.) 4.5/5 "Seamless Integration and Customization, Incredibly Easy to Use" What do you like about ManageEngine ServiceDesk Plus? Integration internally with other manage engine product. Customization and Ease of use. ##### 2. Features Users appreciate the **wide range of useful features** in ManageEngine ServiceDesk Plus, which enhances their everyday tasks. [ See 8 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1418997&qs=pros-and-cons#reviews) See Related User Reviews PK Pawan K. Enterprise (\> 1000 emp.) 4.5/5 "A feature rich tool for IT management." What do you like about ManageEngine ServiceDesk Plus? It provides a wide range of features that are useful for everyday tasks and also supports integration with various tools and services. ME has introduc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great Integration and Customization, but Needs Smarter AI Ticket Replies" What do you like about ManageEngine ServiceDesk Plus? We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou ##### 3. User Interface Users find the **user-friendly UI** of ManageEngine ServiceDesk Plus enhances their experience for both requesters and technicians. [ See 7 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419961&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul R.") RR Rahul R. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus" What do you like about ManageEngine ServiceDesk Plus? I like best about ManageEngine ServiceDesk Plus is its easy-to-use interface, strong ITIL-aligned workflows, and powerful ticket automation. It helps ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great Integration and Customization, but Needs Smarter AI Ticket Replies" What do you like about ManageEngine ServiceDesk Plus? We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou ##### 4. Asset Management Users value the **asset management capabilities** of ManageEngine ServiceDesk Plus for effective tracking and organization. [ See 6 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419699&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Comprehensive Helpdesk Tool with Robust Inventory Management" What do you like about ManageEngine ServiceDesk Plus? This is a highly comprehensive helpdesk tool that supports both inventory management and problem logging. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great Integration and Customization, but Needs Smarter AI Ticket Replies" What do you like about ManageEngine ServiceDesk Plus? We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou ##### 5. Customer Support Users commend the **excellent customer support** of ManageEngine ServiceDesk Plus for prompt and effective issue resolution. [ See 6 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419530&qs=pros-and-cons#reviews) See Related User Reviews PK Pawan K. Enterprise (\> 1000 emp.) 4.5/5 "A feature rich tool for IT management." What do you like about ManageEngine ServiceDesk Plus? It provides a wide range of features that are useful for everyday tasks and also supports integration with various tools and services. ME has introduc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great Integration and Customization, but Needs Smarter AI Ticket Replies" What do you like about ManageEngine ServiceDesk Plus? We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amou ### 5 Cons or Disadvantages of ManageEngine ServiceDesk Plus ##### 1. Complexity Users find the **complexity of setup and customization** in ManageEngine ServiceDesk Plus to be time-consuming and challenging. [ See 4 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419093&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul R.") RR Rahul R. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus" What do you dislike about ManageEngine ServiceDesk Plus? I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur ![Zafar Javed S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zafar Javed S.") ZS Zafar Javed S. Mid-Market (51-1000 emp.) 5.0/5 "Manage Engine Service Desk plus review" What do you dislike about ManageEngine ServiceDesk Plus? Initial configuration and implementation is bit tricky and need some patience. ##### 2. Complex Setup Users find the **complex setup** challenging, making initial configuration and customization time-consuming and difficult. [ See 4 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2021788&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul R.") RR Rahul R. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus" What do you dislike about ManageEngine ServiceDesk Plus? I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur KP kuldeep p. Mid-Market (51-1000 emp.) 4.5/5 "Seamless Integration and Customization, Incredibly Easy to Use" What do you dislike about ManageEngine ServiceDesk Plus? Advance configuration is hard. Limitation with standard reports. ##### 3. Learning Curve Users find the **learning curve steep** due to time-consuming setups, advanced configurations, and significant upgrades requiring relearning. [ See 4 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2281604&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul R.") RR Rahul R. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus" What do you dislike about ManageEngine ServiceDesk Plus? I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Comprehensive Helpdesk Tool with Robust Inventory Management" What do you dislike about ManageEngine ServiceDesk Plus? The upgrade alters the software so significantly that users are forced to relearn how to use it. ##### 4. Steep Learning Curve Users find the **steep learning curve** of ManageEngine ServiceDesk Plus challenging due to complex setup and advanced features. [ See 4 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2281611&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul R.") RR Rahul R. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive ITIL Workflows and Powerful Ticket Automation in ManageEngine ServiceDesk Plus" What do you dislike about ManageEngine ServiceDesk Plus? I dislike about ManageEngine ServiceDesk Plus is that the initial setup and customization of workflows can be time-consuming, and some advanced featur ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Comprehensive Helpdesk Tool with Robust Inventory Management" What do you dislike about ManageEngine ServiceDesk Plus? The upgrade alters the software so significantly that users are forced to relearn how to use it. ##### 5. Limited Features Users find the **limited features** of ManageEngine ServiceDesk Plus hinder their ability to manage tickets effectively. [ See 3 mentions ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419627&qs=pros-and-cons#reviews) See Related User Reviews ![Praveen K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Praveen K.") PK Praveen K. Enterprise (\> 1000 emp.) 5.0/5 "Very good tool for managing Service desk. We switched from Symphony Summit to ME." What do you dislike about ManageEngine ServiceDesk Plus? Managing tickets of multiple entity of a group company is little bit difficult as not having in-buit functionality. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Good System for managing our devices" What do you dislike about ManageEngine ServiceDesk Plus? Software packages that are not included in ManageEngine take some time to get approved and added to the application list. ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/manageengine-servicedesk-plus/competitors/alternatives) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 11/3/2021 "ManageEngine ServiceDesk+ is a decent option for small to mid-size organizations" 4/5 What do you like best about ManageEngine ServiceDesk Plus? Ease of use, pretty intuitive overall. I definitely like the cloud version better than the previous on-prem version. The searching function is better/improved & the reports are a bit better as well. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? The Tasks feature needs improved / enhanced, as we use those primarily with onboarding and offboarding duties (to be handled by various teams and personnel across the organization). Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? We are much better with full coverage of all onboarding and offboarding duties that have to be completed, which helps us stay in compliance with periodic IT audits. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JG Joseph G. Information Technology Support Mid-Market (51-1000 emp.) 6/22/2021 "Help desk and IT service management platform" 4.5/5 What do you like best about ManageEngine ServiceDesk Plus? ServiceDesk Plus, an innovative platform, has many functions. We can highlight the ability to analyze root causes, reduce repeated incidents, and increase productivity. Another highlight is the Change Management feature. This simplifies the approval, planning, and execution of automated workflows. You can also create a Self-Service Portal to facilitate the creation of your requests. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? One thing I can point out as an improvement is the fact that the mobile app is not user-friendly and does not provide enough information to allow tracking via mobile devices. Review collected by and hosted on G2.com. Recommendations to others considering ManageEngine ServiceDesk Plus: ManageEngine ServiceDesk PLUS is the ideal platform for many organizations, small and large. This tool is especially useful for asset management as it links notes to the appropriate machines and users. You can also set up email alerts to ensure you are always aware of any potential issues. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? A platform was needed within the company to centralize all cases that were sent to IT support. This would then present metrics and reports to ensure the proper management of IT assets. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/13/2022 "ManageEngine" 3.5/5 What do you like best about ManageEngine ServiceDesk Plus? Easy to use with a lot of functionality at a great price Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? Over reliance on Pop up advertisements for new features Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Solving Support Level 1 and Level 2 issues from the business, helps communicate visually to the business SLA Timings. Review collected by and hosted on G2.com. Show More 10/13/2022 Validated ReviewerIncentivizedSource: G2 invite ![Jean G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean G.") JG Jean G. System Administrator Mid-Market (51-1000 emp.) 1/11/2017 "Great Tool to manage devices" 5/5 What do you like best about ManageEngine ServiceDesk Plus? It's easy to use and understand. Everything, for the most part is self-explanatory. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? What do i dislike about ManageEngine ServiceDesk Plus. There is not anything I dislike about it. It provides me with what I need for now. Maybe in the future, i might change this review to include a future dislike of the product. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Business problem: Device Management. Benefits: Easy to use. Easy to deploy and track assets. Review collected by and hosted on G2.com. Show More 10/21/2021 Validated ReviewerIncentivizedSource: G2 invite RA Rick A. IT Specialist Mid-Market (51-1000 emp.) 8/10/2021 "Inferior service desk application" 0.5/5 What do you like best about ManageEngine ServiceDesk Plus? ServiceDesk Plus is a low-cost option for a company with limited financial resources. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? There are many reasons to hate ServiceDesk Plus. The application is poorly designed, technical support is inferior, upgrades seem to fix one issue while causing another, documentation is poorly written. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? It provides a system to manage helpdesk support tickets. Review collected by and hosted on G2.com. Show More 2/10/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite SS SAMIRAN S. Team Leader Enterprise (\> 1000 emp.) 12/10/2021 "One of the Best ITSM Ticketing tool in Market" 4.5/5 What do you like best about ManageEngine ServiceDesk Plus? Ease of use and follows the ITIL Structure. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? The Integrated Postgres SQL should be replaced with more robust database. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Incident Management, Change Management, Asset management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") EM Verified User in Management Consulting Mid-Market (51-1000 emp.) 1/9/2022 "Just okay, there are better products on the market" 2.5/5 What do you like best about ManageEngine ServiceDesk Plus? It's reasonably intuitive and easy to use. ServiceDesk plus is a very basic package for small shops. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? It does not offer the flexibility and customization that other products on the market offer. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Having a good solid ticketing system to manage, track, and report on service requests. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KD Kelsie D. Training and Communications Coordinator Enterprise (\> 1000 emp.) 4/24/2021 "Effective and organized ticketing system" 4/5 What do you like best about ManageEngine ServiceDesk Plus? The green/red icons next to each ticket make it very easy to tell who last responded in the issue. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? Sometimes the system stalls out and takes a long time to send a message or gives an error and won't send. This can usually be resolved by simple refreshing the page, but you do have to make sure your message is saved before you refresh. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? As a team member of a corporate office that supports over 500 stores, SD+ is a great way to organize store issues and questions. You can sort by issue cateogry so that the question goes to the right spot, and it's a great way to keep our corporate office in contact with the field. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 9/30/2021 "The Best Help desk Tool." 4.5/5 What do you like best about ManageEngine ServiceDesk Plus? Manage Engine Service Desk Plus is helping our help desk team show their productiviy during office hours. Manage Engine Products are creating an ECO-SYSTEM of their product for the company. Mostly we liked about this tool is GUI and Automation for ticketing tool. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? Nothing Just perfectly worked for our organization Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Benefit ManageEnginer Service desk + is various features such as (IT Asset Tracker tool, PO Release tracker), automation and Ecosystem. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 8/5/2021 "Perfect tool for IT Service management" 5/5 What do you like best about ManageEngine ServiceDesk Plus? All sort of customisable option for service support ticketing and easy integration with third party authentication system. Segregation of duties for technical staff and normal user. Workflow is simplyawesome and can be customized as per company needs Technical support is quick and knowledgeable Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? Nothing can be dislike since the product has lots of feature for IT support management and software inventory and notifications of renewals. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Service ticketing, assigning and resolution. Resolutions can be saved for future references. Feedback up can be implemented by third party apps Reports are useful and scheduled Review collected by and hosted on G2.com. 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