--- title: MailerLite Reviews meta_title: 'MailerLite Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1115 reviews by the users' company size, role or industry to find out how MailerLite works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1115 scale: '5' date_modified: '2026-11-11' parent_category: name: Marketing url: https://www.g2.com/categories/marketing ---

MailerLite Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find MailerLite easy to use, enhancing their email marketing efficiency with simple setup and automation features. (70 mentions)
Users commend MailerLite's efficient customer support, noting prompt and clear assistance that enhances their overall experience. (61 mentions)
Users appreciate the efficient customer support of MailerLite, valuing their kindness and commitment to helping customers succeed. (32 mentions)
Users love MailerLite for its affordability, highlighting the generous free plan and reasonable paid options. (31 mentions)
Users value the user-friendly interface and extensive features of MailerLite, perfect for small businesses. (30 mentions)
Users report a steep learning curve due to slow setup, poor support, and outdated tutorials. (20 mentions)
Users find that the initial setup can be complicated and the verification process lengthy, hindering quick campaigns. (17 mentions)
Users find the missing features in MailerLite limiting, particularly for advanced automation and revenue tracking needs. (17 mentions)
Users experience poor customer support with MailerLite, facing challenges with lack of phone assistance and unclear account terminations. (17 mentions)
Users often face email issues that hinder functionality, including bugs and poor customer support during critical moments. (15 mentions)

5 Pros or Advantages of MailerLite

5 Cons or Disadvantages of MailerLite

MailerLite Reviews (1,115)

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Reviews

MailerLite Reviews (1,115)

View 2 Video Reviews
4.6
1,115 reviews
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Leigh M.
LM
Leigh M.
Psychologist / Founder / Director Therapy in Barcelona
Small-Business (50 or fewer emp.)
"Recommended by My Funnel Manager"
4.5/5
What do you like best about MailerLite?

Economical, and user friendly interface. My Funnel Manager set up all the automations so I cannot speak to how easy or hard that is, but now adding subscribers, and cleaning the subscriber list looks easy enough to manage. We've just started mail lists so I'm excited to see how it all goes, So far, all the automations are working fine and it seems MailerLite has all the bells and whistles we need. I also signed up for the Black Friday deal which was a good deal. Thanks Review collected by and hosted on G2.com.

What do you dislike about MailerLite?

I had some dramas logging in on multiple occasions but the support team were quick in helping me resolve this. Review collected by and hosted on G2.com.

Michael F.
MF
Michael F.
Chief Potter
Consumer Goods
Small-Business (50 or fewer emp.)
"Outstanding Service"
5/5
What do you like best about MailerLite?

The customer service is beyond outstanding. I've been trying to resolve an issue with our DNS records to authenticate our domain. The domain host pointed to Microsoft and said it wasn't their problem. Microsoft pointed to the domain host, even though they host our DNS records, and said it wasn't their problem. I jumped on a chat with MailerLite and Ana was a superstar. She took responsibility, examined our records, immediately diagnosed the issue, and walked me through a solution. We had our site authenticated in 10 minutes after 3 days of run-arounds from our service providers. Now we will get our Giving Tuesday email out actually on Giving Tuesday! Thank the Lord for Ana and MailerLite. Review collected by and hosted on G2.com.

What do you dislike about MailerLite?

No phone support, but this is a minor thing because MailerLite has such excellent chat support. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching
UP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
"Easy to use and great customer support"
5/5
What do you like best about MailerLite?

MailerLite is great for newbies and people who like an easy-to-use dashboard. The platform is very intuitive. And it takes hardly any time to learn all the available features. The customer support is great as well. Review collected by and hosted on G2.com.

What do you dislike about MailerLite?

I haven't noticed anything I dislike about MailerLite. Review collected by and hosted on G2.com.

JJ
Jade C. J.
Author and Owner/Operator
Small-Business (50 or fewer emp.)
Originally submitted 1/30/2024
"MailerLite is an important tool for my business"
5/5
What do you like best about MailerLite?

I'm an author, and it's important for me to reach my faithful readers via email. MailerLite is inexpensive compared to other email tools and it has lots of bells and whistles so that my emails fit my brand. It's easy to use for me to keep in contact with my readers. My favorite part, though, is that anytime I need help, I can chat with someone at MailerLite and they help me. Every single time! They're friendly and patient, and I appreciate that, especially because I'm a small business. They still treat me like I'm just as important as a huge company, and that means a lot to me. Update 11/24: Even after the company has experienced significant growth, they still function like a small business that cares about every single customer. Review collected by and hosted on G2.com.

What do you dislike about MailerLite?

Recently, MailerLite upgraded their system (I still use what's known as "classic MailerLite"). Although it has a lot more tools and bells and whistles, it costs a lot more, so I'll be sticking with the classic version. Review collected by and hosted on G2.com.

Valentín M.
VM
Valentín M.
Writer
Writing and Editing
Small-Business (50 or fewer emp.)
"Great support, still lacking a few features"
4/5
What do you like best about MailerLite?

The team has always been very responsive when I had to contact them. I've been a user for two years and I've seen some new features pop up every now and then, but I just wish they would drop the interest in putting AI in everything and just focus on what makes a better newsletter and not the users' laziness. Review collected by and hosted on G2.com.

What do you dislike about MailerLite?

There are still some basic features from Mailchimp that are missing (for example, using conditional tags within the content) and I'm not hopeful they will ever add them. Also, Mailerlite tends to delete your subscribers after a single bounce due to a full mailbox instead of discriminating between soft and hard bounces, which is really time demanding to fix. Review collected by and hosted on G2.com.

SL
Sergio L.
IT MANAGER
Small-Business (50 or fewer emp.)
"Totally recommendable"
4.5/5
What do you like best about MailerLite?

Easy to use and fast, professional technical service Review collected by and hosted on G2.com.

What do you dislike about MailerLite?

Be able to better adapt mobile shipments with CSS. Review collected by and hosted on G2.com.

Heather M.
HM
Heather M.
Founder
Small-Business (50 or fewer emp.)
"Great customer support, growing features"
4.5/5
What do you like best about MailerLite?

Customer support is great. Sometimes I get stuck on the logic of something, and they are patient and go through it with me so I can make best use of their product. The pricing and features are more geared to a solopreneur than some of their competitors, and they integrate with all the apps I use. Their drag and drop editor has greatly improved over the years, and newsletters look great! Review collected by and hosted on G2.com.

What do you dislike about MailerLite?

Some of the logic behind triggers and automations is a bit confusing. There are some features I'd like to see developed, and I've suggested those. I find Mailerlite does update their software so hoping that the new features will be there soon! Review collected by and hosted on G2.com.

MS
Maya S.
travel blogger
Small-Business (50 or fewer emp.)
"Excellent customer support"
5/5
What do you like best about MailerLite?

I love that I was able to activate my account (no manual changes in Cloudflare were needed), create the form, activate it, and get help all on the same day! Very easy to set up, especially with youtube videos they add along the way. Review collected by and hosted on G2.com.

What do you dislike about MailerLite?

Couldn't find anything that's missing. I love it so far. Review collected by and hosted on G2.com.

Amar S.
AS
Amar S.
Graphic Designer
Small-Business (50 or fewer emp.)
"Great Customer Service"
5/5
What do you like best about MailerLite?

A best-ever mail campaign software provider who is responsible for its unmatched product experience for users. I am an old user of Mailerlite and still, I am with it for its groundbreaking app. Review collected by and hosted on G2.com.

What do you dislike about MailerLite?

It isn't easy to contact Mailerlite in the free plan if you face a problem that doesn't have a solution in their knowledge base. Review collected by and hosted on G2.com.

Michele V.
MV
Michele V.
Creative Director
Small-Business (50 or fewer emp.)
"Easy to use, best service!"
5/5
What do you like best about MailerLite?

The drag and drop template is easy to use. I can add or delete sections easily. I have some workflows/automations that make it easy to deliver material to readers. MailerLIte is also linked to my blog, so no need to do extra steps to reach my blog readers. When I've had questions, MailerLite responds quickly with easy to follow directions. I have no need to go anywhere else for my email provider. Review collected by and hosted on G2.com.

What do you dislike about MailerLite?

I have had no trouble using MailerLite. It does what I want. Granted, my use of technology isn't advanced, but I have no suggestions to improve the platform. Review collected by and hosted on G2.com.