--- title: CINNOX Reviews meta\_title: 'CINNOX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 34 reviews by the users' company size, role or industry to find out how CINNOX works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 34 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CINNOX Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CINNOX but has limited features. Are you part of the CINNOX team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data We achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate. * * * Seller [M800](https://www.g2.com/sellers/m800) Discussions [CINNOX Community](https://www.g2.com/products/cinnox/discuss) Languages Supported English, Japanese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Li Chun Hei Show More ## Pricing Pricing provided by CINNOX. ### Digital Commerce $15.00 3 licences/month/billed annually ### Omnichannel Contact Centre Contact Us 5 licences/month/billed annually [ View More Pricing Information ](https://www.g2.com/products/cinnox/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,359) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/cinnox/competitors/alternatives) ## User Insights Average based on 34 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) PL Peter L. Small-Business (50 or fewer emp.) 5/7/2023 "A powerful engagement platform with clean GUI" 5/5 What do you like best about CINNOX? CINNOX is developed by a telco M800 which provides DID, ITFS and SMS service, etc. Traditionally, we can only rely on PSTN to make an off-net call to communicate between customers and us. After having CINNOX, our customers and us can cross-communicate between on-net and off-net; our customers can chat with us through a widget on our corporate website or use a direct web link. Moreover, it can integrate with the most popular social media platforms such as WABA, Facebook Messager, WeChat or other third-party platforms. So, our customers can also contact us through their favorite social media. We can handle most inquiries on a single platform, especially during the pandemic. We do not need to make some changes on our PABX to set call forwarding and avoid disclosing our personal phone number. We only need a web browser or mobile app. Furthermore, CINNOX provides APIs for us to achieve different management, operation or reporting tasks, such as sending bulk SMS from a template or generating various kinds of reports. Review collected by and hosted on G2.com. What do you dislike about CINNOX? The system design of CINNOX may focus on marketing or sales, so the handler can only access their inquiries. If this platform is for the CS department, they cannot access all queries. So, it is recommended to make the platform more flexible. A particular profile will be applied after updating the organization's industry field, selecting a predefined department/team field, and adding more user roles and permissions. Review collected by and hosted on G2.com. What problems is CINNOX solving and how is that benefiting you? It can help to reduce the workload of managing multiple platforms. Also, I can easily assign a staff or a staff list to the route for different directories or destination numbers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sai Man C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sai Man C.") SC Sai Man C. Small-Business (50 or fewer emp.) 5/19/2023 "Helping me with customer support" 5/5 What do you like best about CINNOX? We are a company selling herbal supplement and aromatherapy products and we use cinnox to help with our customer support. We promote our products and communicate with our customers using multiple channels including Facebook, DID number and wechat. With Cinnox, I can manage e customers inquiries all in one platform which is very time saving and convenient! I also use cinnox to communicate with my oversea supplier as I can make international call in a good rates using Cinnox! I will recommend it to any companies who want to manage customer inquiries and do business international communication more easily! Review collected by and hosted on G2.com. What do you dislike about CINNOX? I think it is good in general, I haven't found anything I don't like yet. Review collected by and hosted on G2.com. What problems is CINNOX solving and how is that benefiting you? Customer service; international calls Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Hans L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hans L.") HL Hans L. Enterprise (\> 1000 emp.) 5/16/2023 "Carefree support and partnership model" 4/5 What do you like best about CINNOX? Cinnox provide a consist support team in case of any exceptions and their product team are willing to partner closely with us to ensure our needs are met. A clear product roadmap would enable us to plan ahead that impact our digital business strategy as a whole. Review collected by and hosted on G2.com. What do you dislike about CINNOX? It would be great to come with function that enable us to do auto routing with chatbot features by default. Review collected by and hosted on G2.com. What problems is CINNOX solving and how is that benefiting you? Cinnox is able to help us centralize all conversational data structurely that enable us to understand our customer in depth. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GW Grace W. Mid-Market (51-1000 emp.) 5/17/2023 "Best unified communication platform" 5/5 What do you like best about CINNOX? I really like the fact that CINNOX offers a customer-friendly digital ecosystem with features such as a web link feature to start a live chat session or a web call directly from our customers, who previously served them. This makes it much easier for them to get answers quickly and conveniently without having to wait on hold while they figure out who they need to speak with. Review collected by and hosted on G2.com. What do you dislike about CINNOX? limit spacing for text messaging on mobile phone. Review collected by and hosted on G2.com. What problems is CINNOX solving and how is that benefiting you? To provide seamless and integrated experiences for my customers, we made it easy for them to report and resolve issues. This not only saves our customer time and frustration, but also improves their overall experience with our brand. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller BY Benny Y. Mid-Market (51-1000 emp.) 5/4/2023 "Revolutionize ways to connect to the customers" 4.5/5 What do you like best about CINNOX? I think the unified way to connect with the customers is the way to go. It's very important to engage the customers in the ways they would like to connect, not the other way around. Review collected by and hosted on G2.com. What do you dislike about CINNOX? Not much, but if I have to think of one, it will be the data and handling of the conversations are all handed over to CINNOX, I'm more inclined to use CINNOX if they have APIs that I can integrate with our system. Review collected by and hosted on G2.com. What problems is CINNOX solving and how is that benefiting you? {"translation":"Unifying all conversations from different channels."} Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michael C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael C.") MC Michael C. Enterprise (\> 1000 emp.) 5/7/2023 "Omni channel platform" 4.5/5 What do you like best about CINNOX? Omni channel communication combine all communication channel in one single platform Review collected by and hosted on G2.com. What do you dislike about CINNOX? The omni channel platform license is not cheap, hope the price can be reduced Review collected by and hosted on G2.com. What problems is CINNOX solving and how is that benefiting you? we have some problem on the begining setup and the team solve it quickly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rex C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rex C.") RC Rex C. Enterprise (\> 1000 emp.) 5/11/2023 "Whatsapp Business in CINNOX" 4.5/5 What do you like best about CINNOX? Clean and Clear UX/UI. Easy to set up and use. Review collected by and hosted on G2.com. What do you dislike about CINNOX? They are not supporting ChatGPT at the moment. Review collected by and hosted on G2.com. What problems is CINNOX solving and how is that benefiting you? Whatsapp Business for in-house support and customer help desk. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 5/17/2023 "Toll free call forward issue" 3/5 What do you like best about CINNOX? Providing Service (Toll Free) are OK Review collected by and hosted on G2.com. What do you dislike about CINNOX? Supporting hotline unreachable sometimes Review collected by and hosted on G2.com. What problems is CINNOX solving and how is that benefiting you? They provide the mainland toll free call for re-direct to our Call Centre Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gunalan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gunalan R.") GR Gunalan R. Product Development & Strategy Small-Business (50 or fewer emp.) 5/25/2022 "Fantastic end-to-end support providing excellent customer experience" 5/5 What do you like best about CINNOX? I like that the platform is very user-friendly, and the features are not overly cluttered. It is simple to navigate with a good interface, and also very importantly, easy to install the software by anyone in the company. The platform provides a multi-purpose communication tool that can be used for customer meetings and team collaborations. I also like that CINNOX offers toll-free numbers that you can use to receive all your calls and manage your records more conveniently within the dashboard. You can also upgrade to gain the feature to send and receive SMS. I heard that QR codes can be scanned for convenience by customers, to avoid filling in particulars. I've not tried this feature though and will be glad to do so. The video and audio are also excellent. Overall, a good platform to stay connected with your customers and colleagues. Review collected by and hosted on G2.com. What do you dislike about CINNOX? I've not thoroughly explored the platform, however, I felt that the product demo could be well elaborated with an eloquent presentation. Not that it is a showstopper or anything, ultimately, the platform is incredibly easy to understand and utilize. Review collected by and hosted on G2.com. What problems is CINNOX solving and how is that benefiting you? Ongoing communication with customers and the internal tea. The product is easy to install and creates a meaningful experience in handling the customers inquiry. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 5/15/2023 "After testing various functions, it is considered more suitable for product sales-related purposes." 3.5/5 What do you like best about CINNOX? 1. Immediate customer support; 2. Simultaneous support for handling voice/text inquiries; 3. Feature-rich (chat and call links and QR code/CINNOX mobile app/virtual number) Review collected by and hosted on G2.com. What do you dislike about CINNOX? The interface and operational logic are not very intuitive, requiring time to understand and become familiar with. Although there are many features, they can be overwhelming for beginners. Review collected by and hosted on G2.com. What problems is CINNOX solving and how is that benefiting you? Integration of phone and text consultation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ## Questions about CINNOX? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CINNOX ](https://www.g2.com/products/cinnox/discussions/new) ![Arshad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arshad A.") AA Arshad Ali • Last activity over 5 years ago Is there any chance Whatsapp and 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/31125-is-there-any-chance-whatsapp-and) GU Guest User What is CINNOX used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-cinnox-used-for) [ View all Discussions ](https://www.g2.com/products/cinnox/discuss) ## Pricing Options Pricing provided by CINNOX. ### Digital Commerce $15.00 3 licences/month/billed annually ### Omnichannel Contact Centre Contact Us 5 licences/month/billed annually [ View More Pricing Information ](https://www.g2.com/products/cinnox/pricing) CINNOX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/cinnox-vs-fin) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/cinnox-vs-freshdesk) ##### ##### CINNOX Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development [ View More Features ](https://www.g2.com/products/cinnox/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Support](https://www.g2.com/categories/conversational-support)[Contact Center](https://www.g2.com/categories/contact-center) ##### Explore More [Which financial consulting firms provide dedicated account management and avoid leaving clients without ongoing support?](https://www.g2.com/discussions/which-financial-consulting-firms-provide-dedicated-account-management-and-avoid-leaving-clients-without-ongoing-support)[Is nCino's Mortgage Suite worth it for digital mortgage closing?](https://www.g2.com/discussions/is-ncino-s-mortgage-suite-worth-it-for-digital-mortgage-closing)[What platform provides the best automation for routine legal tasks?](https://www.g2.com/discussions/what-platform-provides-the-best-automation-for-routine-legal-tasks) [Which construction data analytics tools integrate natively with Procore and other construction software without custom APIs?](https://www.g2.com/discussions/which-construction-data-analytics-tools-integrate-natively-with-procore-and-other-construction-software-without-custom-apis)[Best platforms for employee self-service desk booking](https://www.g2.com/discussions/what-are-the-best-platforms-for-employee-self-service-desk-booking)[Pros and Cons Details](https://www.g2.com/products/cinnox/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)