--- title: CINNOX Reviews meta_title: 'CINNOX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how CINNOX works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 34 scale: '5' date_modified: '2026-06-24' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CINNOX Reviews **Vendor:** M800 **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 34 ## About CINNOX CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data We achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate. ## CINNOX Pros & Cons **What users like:** - Users value the **efficient customer support** of CINNOX, appreciating its all-in-one platform for inquiries and communication. (3 reviews) - Users find CINNOX **easy to set up and use** , streamlining customer support across multiple communication channels. (3 reviews) - Users value the **efficient communication management** of CINNOX, streamlining customer inquiries and international interactions seamlessly. (2 reviews) - Users appreciate the **easy management** of customer inquiries across multiple channels through Cinnox's unified platform. (2 reviews) - Users appreciate the **easy setup** of CINNOX, allowing seamless communication across multiple channels without complications. (2 reviews) - Chat Features (1 reviews) - Connectivity (1 reviews) - Convenience (1 reviews) - Easy Access (1 reviews) - Easy Communication (1 reviews) **What users dislike:** - Users find the **missing functionality** in CINNOX limiting, particularly for flexibility and necessary integrations. (3 reviews) - Users express concern over **limited AI capabilities** , feeling it lacks integration options for enhanced functionality. (2 reviews) - Users face **admin control issues** as flexibility is limited, affecting access for different departments and roles. (1 reviews) - Users experience **unreachable hotline** issues with CINNOX, leading to frustrations in accessing support when needed. (1 reviews) - Users express frustration over the **lack of ChatGPT support** , limiting the chatbot's effectiveness and usability. (1 reviews) - Data Management (1 reviews) - Expensive (1 reviews) - Integration Issues (1 reviews) - Lack of Integrations (1 reviews) - Limitations (1 reviews) ## CINNOX Reviews ### 1. A powerful engagement platform with clean GUI **Rating:** 5.0/5.0 stars **Reviewed by:** Peter L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2023 **What do you like best about CINNOX?** CINNOX is developed by a telco M800 which provides DID, ITFS and SMS service, etc. Traditionally, we can only rely on PSTN to make an off-net call to communicate between customers and us. After having CINNOX, our customers and us can cross-communicate between on-net and off-net; our customers can chat with us through a widget on our corporate website or use a direct web link. Moreover, it can integrate with the most popular social media platforms such as WABA, Facebook Messager, WeChat or other third-party platforms. So, our customers can also contact us through their favorite social media. We can handle most inquiries on a single platform, especially during the pandemic. We do not need to make some changes on our PABX to set call forwarding and avoid disclosing our personal phone number. We only need a web browser or mobile app. Furthermore, CINNOX provides APIs for us to achieve different management, operation or reporting tasks, such as sending bulk SMS from a template or generating various kinds of reports. **What do you dislike about CINNOX?** The system design of CINNOX may focus on marketing or sales, so the handler can only access their inquiries. If this platform is for the CS department, they cannot access all queries. So, it is recommended to make the platform more flexible. A particular profile will be applied after updating the organization's industry field, selecting a predefined department/team field, and adding more user roles and permissions. **What problems is CINNOX solving and how is that benefiting you?** It can help to reduce the workload of managing multiple platforms. Also, I can easily assign a staff or a staff list to the route for different directories or destination numbers. ### 2. Helping me with customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Sai Man C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about CINNOX?** We are a company selling herbal supplement and aromatherapy products and we use cinnox to help with our customer support. We promote our products and communicate with our customers using multiple channels including Facebook, DID number and wechat. With Cinnox, I can manage e customers inquiries all in one platform which is very time saving and convenient! I also use cinnox to communicate with my oversea supplier as I can make international call in a good rates using Cinnox! I will recommend it to any companies who want to manage customer inquiries and do business international communication more easily! **What do you dislike about CINNOX?** I think it is good in general, I haven't found anything I don't like yet. **What problems is CINNOX solving and how is that benefiting you?** Customer service; international calls ### 3. Carefree support and partnership model **Rating:** 4.0/5.0 stars **Reviewed by:** Hans L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about CINNOX?** Cinnox provide a consist support team in case of any exceptions and their product team are willing to partner closely with us to ensure our needs are met. A clear product roadmap would enable us to plan ahead that impact our digital business strategy as a whole. **What do you dislike about CINNOX?** It would be great to come with function that enable us to do auto routing with chatbot features by default. **What problems is CINNOX solving and how is that benefiting you?** Cinnox is able to help us centralize all conversational data structurely that enable us to understand our customer in depth. ### 4. Best unified communication platform **Rating:** 5.0/5.0 stars **Reviewed by:** Grace W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about CINNOX?** I really like the fact that CINNOX offers a customer-friendly digital ecosystem with features such as a web link feature to start a live chat session or a web call directly from our customers, who previously served them. This makes it much easier for them to get answers quickly and conveniently without having to wait on hold while they figure out who they need to speak with. **What do you dislike about CINNOX?** limit spacing for text messaging on mobile phone. **What problems is CINNOX solving and how is that benefiting you?** To provide seamless and integrated experiences for my customers, we made it easy for them to report and resolve issues. This not only saves our customer time and frustration, but also improves their overall experience with our brand. ### 5. Revolutionize ways to connect to the customers **Rating:** 4.5/5.0 stars **Reviewed by:** Benny Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about CINNOX?** I think the unified way to connect with the customers is the way to go. It's very important to engage the customers in the ways they would like to connect, not the other way around. **What do you dislike about CINNOX?** Not much, but if I have to think of one, it will be the data and handling of the conversations are all handed over to CINNOX, I'm more inclined to use CINNOX if they have APIs that I can integrate with our system. **What problems is CINNOX solving and how is that benefiting you?** {"translation":"Unifying all conversations from different channels."} ### 6. Omni channel platform **Rating:** 4.5/5.0 stars **Reviewed by:** Michael C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2023 **What do you like best about CINNOX?** Omni channel communication combine all communication channel in one single platform **What do you dislike about CINNOX?** The omni channel platform license is not cheap, hope the price can be reduced **What problems is CINNOX solving and how is that benefiting you?** we have some problem on the begining setup and the team solve it quickly ### 7. Whatsapp Business in CINNOX **Rating:** 4.5/5.0 stars **Reviewed by:** Rex C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about CINNOX?** Clean and Clear UX/UI. Easy to set up and use. **What do you dislike about CINNOX?** They are not supporting ChatGPT at the moment. **What problems is CINNOX solving and how is that benefiting you?** Whatsapp Business for in-house support and customer help desk. ### 8. Toll free call forward issue **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about CINNOX?** Providing Service (Toll Free) are OK **What do you dislike about CINNOX?** Supporting hotline unreachable sometimes **What problems is CINNOX solving and how is that benefiting you?** They provide the mainland toll free call for re-direct to our Call Centre ### 9. Fantastic end-to-end support providing excellent customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Gunalan R. | Product Development & Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about CINNOX?** I like that the platform is very user-friendly, and the features are not overly cluttered. It is simple to navigate with a good interface, and also very importantly, easy to install the software by anyone in the company. The platform provides a multi-purpose communication tool that can be used for customer meetings and team collaborations. I also like that CINNOX offers toll-free numbers that you can use to receive all your calls and manage your records more conveniently within the dashboard. You can also upgrade to gain the feature to send and receive SMS. I heard that QR codes can be scanned for convenience by customers, to avoid filling in particulars. I've not tried this feature though and will be glad to do so. The video and audio are also excellent. Overall, a good platform to stay connected with your customers and colleagues. **What do you dislike about CINNOX?** I've not thoroughly explored the platform, however, I felt that the product demo could be well elaborated with an eloquent presentation. Not that it is a showstopper or anything, ultimately, the platform is incredibly easy to understand and utilize. **What problems is CINNOX solving and how is that benefiting you?** Ongoing communication with customers and the internal tea. The product is easy to install and creates a meaningful experience in handling the customers inquiry. ### 10. After testing various functions, it is considered more suitable for product sales-related purposes. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about CINNOX?** 1. Immediate customer support; 2. Simultaneous support for handling voice/text inquiries; 3. Feature-rich (chat and call links and QR code/CINNOX mobile app/virtual number) **What do you dislike about CINNOX?** The interface and operational logic are not very intuitive, requiring time to understand and become familiar with. Although there are many features, they can be overwhelming for beginners. **What problems is CINNOX solving and how is that benefiting you?** Integration of phone and text consultation ### 11. The internet phone feature is great, but the interface is messy, and the text part is not very user-friendly. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about CINNOX?** You can use internet calls for outbound and inbound calls, and keep records. Additionally, the landline transfer feature is also great. Overall, the phone functionality is quite excellent. **What do you dislike about CINNOX?** Each user's data is not synchronized, making it impossible to tag each conversation or calculate the total number of quick replies used, which in turn makes it impossible to record the total number of issues and conduct data analysis. The interface is not intuitive enough; it is recommended to refer to the LiveChat interface. If the LiveChat interface could incorporate the advantages of CINNOX's internet calling, it would be the perfect software. **What problems is CINNOX solving and how is that benefiting you?** 不确定。 ### 12. CINNOX - QR Code to Chat I Call **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander M. | Managing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about CINNOX?** Its suite of omnichannel communication channels. **What do you dislike about CINNOX?** Nothing. Eagerly looking forward to the launch of the AI Bot. **Recommendations to others considering CINNOX:** CINNOX has enabled Community Concepts to solve communication oversight and provide seamless engagement for our patrons. **What problems is CINNOX solving and how is that benefiting you?** Previously, these were our key challenges within our organization; • Customer Verification • Order Verification • Company Visibility • Multiple Siloed Channels ### 13. All in 1 Communication Machine tools! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about CINNOX?** I like all the features and tools especially the video calls direct from the enquiry option. This helps a lot for my staff to manage those customers who requires extra attentions. **What do you dislike about CINNOX?** Nothing to dislike about this product. So farm everything is good on my end. **Recommendations to others considering CINNOX:** This is the system like no other in the market to be compared. To begin with , the price is among the cheapest and the features ? Among the most you can ever asked for. **What problems is CINNOX solving and how is that benefiting you?** We solved the problems to connect all of our social platforms into 1 and would be able to retain and reach out to customers within our SLA timeframe. CINNOX helps us a lot in preparing and connecting to socials has never been a hard one. 1 click away ### 14. A great way to stay connected! **Rating:** 4.0/5.0 stars **Reviewed by:** Viraji G. | Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2022 **What do you like best about CINNOX?** The great thing about CINNOX (maaiiconnect) is the great user interface; it's incredibly easy to understand and utilize. The quality of the video and audio are also excellent and the product uses rather low bandwidth. **What do you dislike about CINNOX?** When we used CINNOX (maaiiconnect) the only platform that we could use it on was Google Chrome. Additionally, it would be great if there is some sort of free trial when upgrading to Pro; it gives the user a better understanding of whether it's worth the money. **What problems is CINNOX solving and how is that benefiting you?** When we were using the product, it was great at keeping ongoing communication with clients and management, especially during the past two years. Apart from that, the product was very easy to install as well. ### 15. Core user **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about CINNOX?** User friendly, Easy to setup and configure. **What do you dislike about CINNOX?** Lack of messaging channels support at the moment **Recommendations to others considering CINNOX:** A good platform to start since it is a subscription based service and easy to setup. **What problems is CINNOX solving and how is that benefiting you?** To provide omnichannel support for the core customers and give them to select the preferred communication channel to us ### 16. Outstanding and exciting platform for staying in touch with team **Rating:** 4.5/5.0 stars **Reviewed by:** Charles F. | Staff Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2021 **What do you like best about CINNOX?** This is very amazing messaging software which is helping me to share the pictures and videos. Now I can easily take the pictures and share it with my team so that I can guide them about the flaws going on in the processes. Not only for the business, but I also used this application for my personal use as well. **What do you dislike about CINNOX?** I like this application for getting in touch with my well known customers, but it lacks the professional touch for permanent use regarding business for instance it fails to discuss important issues with numerous people. I think there should be option for screen sharing and there should be availability of conference call. **Recommendations to others considering CINNOX:** It is highly recommended software to almost all business sectors. While having chat you can send stickers to your friends which will add texture to our fun side. It is easy to use application and you can install it on your androids and I phone. **What problems is CINNOX solving and how is that benefiting you?** With this tool I can hold on the smooth running of the work flow. Further through videos, my team always update me about the transparency of the process am also using this application for connecting with my clients, through the caller ids I gave impactful experience to my customers. ### 17. Business Problems are good to go with maaiiconnect ,For sure **Rating:** 4.5/5.0 stars **Reviewed by:** Brijesh T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2020 **What do you like best about CINNOX?** The best things about maaiiconnect are: 1. It has a great feature of QR code , which allows to share it with those who are willing to take your service and business solutions . 2. Dashboard is easy to understand , which consists of important features like 'destination' , 'channel manager' ,'workspace' , 'report' and 'my plan' as icons to easily locate things. 3. We can create maximum 10 accounts which is again a a great feauture . **What do you dislike about CINNOX?** Not much to say about the dislike , but two points where it can be improved : 1. Many of our clients are based in African countries like Saudia Arabia and Iraq , so for them it is difficult to understand English , so point is if maaiiconnect can add more languages to there web based platform ,then it would be good to grow and support our business. **Recommendations to others considering CINNOX:** If they can add more languages to maaiiconnect , then it will be helpful for both clients and vendors **What problems is CINNOX solving and how is that benefiting you?** We have been using maaiiconnect for 6+ months and experience is amazing as we are handling our customers , doing marketing , and growing our business with less cost . It is a cost effective tool which can be used on web based platform , so in this way we could able to access it from anywhere . ### 18. Multi-purpose communication software! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin P. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2020 **What do you like best about CINNOX?** maaiiconnect is a multi purpose communication software that can be used for customer meetings and for team collaboration. Through the widget, it allows customers to have live chats with you, start web calls and video conferences. In addition, customers can also scan QR codes for convenience. As far as team collaboration is concerned, maaiiconnect offers screen sharing as a feature alongside video conferencing. You can record and share all calls and conferences, and maaiiconnect also generates reports for these calls so you can keep better track of concerns and enquiries from the customers. maaiiconnect offers a virtual toll-free number that you can use to receive all your calls and manage your records in a more convenient fashion within the dashboard. You can also upgrade to gain the feature to send and receive SMS. For the purpose of sending PSAs or making announcements, maaiiconnect allows you to send messages in bulk. Additionally, it can integrate with Facebook Messenger. Overall, maaiiconnect allows you to have more than one single way of communicating with customers and coworkers in one single platform. **What do you dislike about CINNOX?** I like my experience with maaiiconnect so far. But it would help a lot if there was a free trial for Pro. Before we upgraded to Pro at my organization, we were skeptical as to whether the cost and the features that come with Pro would be worth it. We're quite happy with it now, but making that decision would've been a lot easier if there was a free trial for us to try. **Recommendations to others considering CINNOX:** You can't go wrong with choosing maaiiconnect for chatting or having conferences with customers. I highly recommend it as the software is very promising and it's backed by a competent team. **What problems is CINNOX solving and how is that benefiting you?** I've been using maaiiconnect at our organization now to collaborate for projects with a small team that I lead. It is by far the best all-in-one communication software I've come across where I can easily manage and handle all my messages and phone calls in one window. This is incredibly helpful for generating reports of customer calls as they're not all over the place. maaiiconnect makes it so much easier to micromanage meetings. The benefit I've realized is that you can have up to 5000 mins of on-net call times that reses on the first day of every month. ### 19. maaiiconnect review **Rating:** 4.5/5.0 stars **Reviewed by:** Mathew T. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2020 **What do you like best about CINNOX?** What I like best is how easy the interface and the dashboard are to navigate. This is very important for any software with no tutorials and maaiiconnect delivers on having a user friendly product. maaiiconnect provides a platform with multiple ways of communicating with clients. There's a live instant messaging feature in addition to being able to have audio and video calls. Keeping track of all the calls received has never been more easier and you can also see which call is being handled by which team member. As far as the quality of the calls are concerned, we're quite satisfied with their clarity. We often leave surveys for our customers at the end of our sessions and we've always gotten positive feedback for the call quality ever since we started using maaiiconnect as our portal. **What do you dislike about CINNOX?** While we're quite happy with maaiiconnect's performance, the minor issue we have is that the software only supports Google Chrome. We've tried opening the platform on other browsers such as Firefox, Opera, Microsoft Edge, etc but none of them allow us to log in. We get an alert asking us to use the latest version of Chrome and the log in button is greyed out and unclickable. Some of the systems we work on don't have the hardware requirements to run Chrome seamlessly alongside other software so having to close every window to open Chrome to handle customer calls is a small drawback. **Recommendations to others considering CINNOX:** For client interactions, I would say maaiiconnect's services are more than satisfactory. You can use it for free with up to 10 staff members, which is ideal for smaller teams. Their pricing schemes are quite affordable if you need to upgrade to suit your needs. Upgrading also offers additional benefits such as SMS features and a toll-free number that you can use to have clients contact you. **What problems is CINNOX solving and how is that benefiting you?** We've been using maaiiconnect to interact with our clients due to how user friendly it is. The software assures stability and reliability in terms of offering all the features that are promised. Not having to generate call reports manually is one of the best benefits of maaiiconnect as it does it for you automatically after each call. This also extends to live chats. Another major benefit is maaiiconnect is portable and can also be used on mobile devices. They also have a fantastic and competent support team with a strong social media presence to respond to your queries and resolve your issues as quickly as possible. ### 20. Excellent communications tool for customer interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Arshad A. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2020 **What do you like best about CINNOX?** maaiiconnect has a user-friendly interface with an intuitive dashboard that's easy enough to understand and use. It takes very little time to set-up and and provides an excellent platform for customer interaction through live chat, voice calls, and video calls. Video and audio are of good quality and bandwidth usage is quite low. It sorts all calls that are open, being handled, or missed automatically in the respective categories for easier means of monitoring them. maaiiconnect also allows report generation for calls, chats, SMS, etc in a convenient manner. **What do you dislike about CINNOX?** maaiiconnect currently has no support for WhatsApp or WeChat calls for some international customers. **Recommendations to others considering CINNOX:** maaiiconnect has been a fantastic addition to our organization. I recommend it giving it a try. **What problems is CINNOX solving and how is that benefiting you?** maaiiconnect has helped us strengthen our method and consistency of communication with our customers. It's quite convenient to be able to handle web calls, phone calls, SMS in one single platform with with no hassle in keeping track of them. Benefits I've realized is maaiiconnect allows us to have a toll-free number using which our customers can contact us. We're able to generate reports and analytics to further improve our customer interactions so that both sides end up being satisfied. ### 21. Totally user-friendly tool, stay connected **Rating:** 4.0/5.0 stars **Reviewed by:** Ignacia C. | Digital Marketing & Ecommerce, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2020 **What do you like best about CINNOX?** I am satisfied customer of maaiiconnect because of its services, which has provided me an exciting platform to stay in touch with my team. Not only I use it for my business purpose but also it is very reliable to stay in touch with my friends all around the world. One of the best things about this application is that is very light and works with great speed. **What do you dislike about CINNOX?** If I have to discuses an important issue with many people it is not convenient for me to drop the messages and to call someone in personal it does not provide any system of screen sharing and conference call. It is not a one window solution. **Recommendations to others considering CINNOX:** I will recommend this application to all those persons who mostly deal with their clients through chatting like there are many such type of customer services it will be very helpful for you. **What problems is CINNOX solving and how is that benefiting you?** I never found any big issue regarding lagging. Further it is very simple, its interface is very appealing and I did not face any issue in its installation. It has eradicated the distances no I can easily carry on my work via maaiiconnect. In case of emergency situations I found it an effective tool for communicating with the team so that I can also have the idea about the working, no matter whether I am on the floor or not. ### 22. great alternative to Slack with nice telco features **Rating:** 4.5/5.0 stars **Reviewed by:** Henry Y. | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2020 **What do you like best about CINNOX?** It has to be the telco features. At first we were just comparing different solutions to Slack and tried out maaiiconnect, and then we realized how much more powerful it is over Slack due to all the nice offline phone features. **What do you dislike about CINNOX?** I think it's the fees related to air time, since I don't usually encounter these fees for online products but I think it's fair since it is like getting a sim card for your phone. **Recommendations to others considering CINNOX:** Although maaiiconnect is quite easy to setup, if you are a sizable organization, I still recommend you subscribe the more advanced plans so that you can integrate your existing system with it, instead of just relying on maaiiconnect as a standalone platform. **What problems is CINNOX solving and how is that benefiting you?** We are enjoying features of Slack but wanted to find another solution that offers phone call and sms features as well as online collaboration. We have lots of staff all over the world and Slack is great to help us work together through chat and sharing. However, it is often required for us to connect multiple agents/staff and customers for group discussion and the need of a solution that merges online calls and offline phone calls will be beneficial, and we are happy to discover maaiiconnect for this! ### 23. User-Friendly platform for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Fifth J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2020 **What do you like best about CINNOX?** Powerful SMS and Toll-Free features on top of the usual live chat, web calls and video calls. **What do you dislike about CINNOX?** Lack of tutorials, but their CS is good. **Recommendations to others considering CINNOX:** I don't have the technical background to understand the differences of software, but in comparison to a few other platforms I personally used such as Zendesk, Helpshift, Skype and Zoom, I find that maaiiconnect kind of like a mix of everything. To me, the ability for me to blast SMS from my own dashboard without going through another provider seems magical, and loved my dedicated toll-free number which makes my customer management so pro. I know there are similar things out there but I think maaiiconnect is great because it's so affordable! **What problems is CINNOX solving and how is that benefiting you?** My company needs ways to reach our existing customers but not all of them provided us emails for EDM campaigns. We have many phone numbers collected but it is difficult for us to setup SMS campaigns because we need to use another service provider, which involves a lot of import and export of customer data and it is easy to lead to mistakes. With maaiiconnect, we are now able to centralize all customer data with our own CRM and able to blast SMS to our users with a few easy clicks, it even allows me to reach international customers with an accurate estimated budget calculation. Furthermore, we now have our own Toll-Free numbers so our customers from around the world can reach us more easily with trust. All at a very low cost. ### 24. Great tool to connect with your business client as well as friends and family **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2021 **What do you like best about CINNOX?** It is easy to use, works with multiple platforms, and reasonably priced **What do you dislike about CINNOX?** not a free product like messanger/whatsapp **Recommendations to others considering CINNOX:** easy to use, excellent reporting tool **What problems is CINNOX solving and how is that benefiting you?** stay connected with friends/clients ### 25. Channel and communications widgets, all in one **Rating:** 4.0/5.0 stars **Reviewed by:** Paola Lucía C. | Ejecutiva de cuentas, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2020 **What do you like best about CINNOX?** I like about this software, so far, I can integrate with a lot of platforms and software. And I have all the communications possibilities, channels and networks. All in one. And even more!! I can have the insights and report data of all my operations. **What do you dislike about CINNOX?** I want to have some free trial of one of paid plans. I think It can give me the opportunity to prove another plan without investment. Anyway, the prices are so good for all the benefits we have. **What problems is CINNOX solving and how is that benefiting you?** I solved the communications problems, when anyone can't have internet access, we have a numer to call. ### 26. Satisfied Customer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2020 **What do you like best about CINNOX?** This tool can help you grow your sales and enhance your customer relations because is easy to use and is very completed. Also you have all in one cloud. **What do you dislike about CINNOX?** You have to have a good connection to internet and be sure you know how to used it in the best way. **What problems is CINNOX solving and how is that benefiting you?** Integration, because I have all I need in one place. ### 27. Powerful platform for small company with competitive cost **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2020 **What do you like best about CINNOX?** The dashboard is user friendly and it is well connecting with our company client after installing the widget. Easy installation steps and the clients can reach out the same staff with tracked record now! Have to say this is a cool platform. **What do you dislike about CINNOX?** so far it's great, but the platform should improve its user experience on trial plan. lots of function is still locked and wait for upgrade, will explore more if needed. **What problems is CINNOX solving and how is that benefiting you?** Don't want to miss out the client inquiry, as there are too many ways clients can reach us, it's not easy to manage all in the same platform. Hope this platform can eventually solve that out. ### 28. A reliable multichannel customer engagement platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2020 **What do you like best about CINNOX?** This solution integrated our communications needs in one place: online, telcos, messages. We are now able to gather data that we were missing to analyze before. **What do you dislike about CINNOX?** There are some features missing, like sharing screens. Pricing can be restrictive and stand by time is charged, but I believe that's fair enough. **Recommendations to others considering CINNOX:** As pricing is a relevant point, I would suggest to consider similar alternatives before purchasing this solution. **What problems is CINNOX solving and how is that benefiting you?** We were able to prepare reports and analytics with our communications insights. maaiiconnect allowed us to make decisions from info that wasn't being taken care before. ### 29. Simple to use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2020 **What do you like best about CINNOX?** the service is easy to use. simpler interface **What do you dislike about CINNOX?** i dont like installing an extra app because i need to open it **Recommendations to others considering CINNOX:** the service is useful specially if you receive large volume of message and calls **What problems is CINNOX solving and how is that benefiting you?** one problem would be the connection and stability ### 30. Well Connecting in Every Way with Maaii Connect Services **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2020 **What do you like best about CINNOX?** The christal clear voice and the high pixelating video calls with the best security protection services. **What do you dislike about CINNOX?** Hope to able to use more function from Maaii Connect. **Recommendations to others considering CINNOX:** Why not, I will have to introduce this amazing software to my other friends since it friendly use and very affordable for the business. **What problems is CINNOX solving and how is that benefiting you?** Speeding service and friendly use with my clients, colleagues and family members . ### 31. All-in-one Communication Widget for website inquiry **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2020 **What do you like best about CINNOX?** Easy to use platform with great User interface Super quick and easy installation, only take me few minutes to set up, nice! Dashboard is user friendly and report generation is quick, with significant insight share **What do you dislike about CINNOX?** the trial package have no SMS feature, need to pay for it But the package for SMS is transparent and price competitive **What problems is CINNOX solving and how is that benefiting you?** client inquiry is missing all the time due to different channel contact us. The platform accept video call, voice call immediately for my devices. ### 32. A decent customer engagement tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **What do you like best about CINNOX?** Maaiiconnect helps us to connect and communicate to our clients/customers via cloud **What do you dislike about CINNOX?** The overall design can be improved, needs more attention to detail in the little things **What problems is CINNOX solving and how is that benefiting you?** Collaboration/connecting/communication it’s easy and rigid ### 33. Enterprise sales and marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Lewis C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2020 **What do you like best about CINNOX?** One system with many features and ease of integration with other system **What do you dislike about CINNOX?** No fax feature and need to have full screen size **What problems is CINNOX solving and how is that benefiting you?** improvement on the voice quality, screen size, multi point connection and email to fax feature and vice versa ### 34. easy to use but powerful of functions **Rating:** 4.5/5.0 stars **Reviewed by:** Eric S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2020 **What do you like best about CINNOX?** Can send documents or video whiles talking **What do you dislike about CINNOX?** Can't to trace back the caller if missing their call **Recommendations to others considering CINNOX:** fantastic functions, i will recommence to you **What problems is CINNOX solving and how is that benefiting you?** Online inquiry & answer successful for our business ## CINNOX Discussions - [Is there any chance Whatsapp and](https://www.g2.com/discussions/31125-is-there-any-chance-whatsapp-and) - 3 comments, 2 upvotes - [Will there be support for other browsers in the future?](https://www.g2.com/discussions/31381-will-there-be-support-for-other-browsers-in-the-future) - 1 comment, 1 upvote - [Essentials Package - Can I integrate the maaiiconnect widget on more than one website or domain?](https://www.g2.com/discussions/27293-essentials-package-can-i-integrate-the-maaiiconnect-widget-on-more-than-one-website-or-domain) - 1 comment, 1 upvote - [Essentials Package - Can I get a free trial?](https://www.g2.com/discussions/27292-essentials-package-can-i-get-a-free-trial) - 1 comment, 1 upvote - [View CINNOX pricing details and edition comparison](https://www.g2.com/products/cinnox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+16%3A06%3A01+-0500&secure%5Bsession_id%5D=6134ef8b-8513-4c5a-b3a3-2d33048ae9b3&secure%5Btoken%5D=9734416a48b9a7c2de52f903b553af6d84abdc8a6aa9724fdd68877b2e811f8a&format=llm_user) ## CINNOX Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization ## Top CINNOX Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,706 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,965 reviews)