---
title: Lumen Reviews
meta_title: 'Lumen Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Lumen works for a business like yours.
date_modified: '2026-08-19'
parent_category:
  name: Process Automation
  url: https://www.g2.com/categories/process-automation
---


# Lumen Reviews
**Vendor:** Lumen  
**Category:** [Business Process Management Software](https://www.g2.com/categories/business-process-management)
## About Lumen
Your team runs on email. Your processes shouldn't. When ownership, SLAs, and data live in scattered emails, work turns into delays, rework, and compliance risk. Lumen gives process owners one live, multilingual place to run a process: who owns each step, whether it is inside SLA, and how long it actually takes. Every request shows current assignees. You can remind, substitute (when allowed), or reject with structured feedback. Assignment can be fixed, referenced, or dynamic, so the right people are on the hook, visibly. Forecasting estimates completion from SLA, workload, and history. Reminders are SLA-aware. Per-step cycle time shows whether you are inside SLA and where time is actually consumed. Lumen is in early access. We set up your first process free. Pricing: Starter $29/user/month, Professional $79/user/month, Enterprise custom.






- [View Lumen pricing details and edition comparison](https://www.g2.com/products/lumen-2026-08-18/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-22+18%3A08%3A44+-0500&secure%5Bsession_id%5D=c48bf4bb-0fc8-4c0c-930a-c6ab91f5d179&secure%5Btoken%5D=f7493276b02e38a01fe3d3587524da9f53dde90e9038d756222202f2de475018&format=llm_user)

## Lumen Features
**Setup**
- Activities
- Flows
- Dependencies
- Notifications
- Calendar Management
- Business Process Automation

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Process Management**
- Process Overview
- Process Analysis
- Real-Time Process Monitoring
- Unstructured Processes
- API Connection
- Intelligence
- Document Approval

**Management**
- Updates
- Audit Trail
- Integration

**Customization**
- Document Generation
- Process Design
- Process Repository
- No-Code App Development
- Low-Code App Development
- No-Code

**Generative AI**
- AI Text Generation
- Generative AI

**Collaboration**
- Access Controls/Permissions
- Data Unification
- Accessibility
- Process Routing
- Real-Time Data
- Role-Based Permissions

**Agentic AI - Workflow Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Drag & Drop
- Template Management
- Approval Process Control
- Customizable Dashboard
- Rules-Based Workflow
- Document Management
- Monitoring
- Progress Tracking
- Workflow Configuration
- Collaboration Tools
- Commenting/Notes
- Task Management
- Forms Management
- No-Code
- Data Import/Export
- Email Management
- Customizable Reports
- Access Controls/Permissions
- Graphical Workflow Editor
- Real-Time Data
- API
- Search/Filter
- AI Copilot
- Mobile Access
- Customizable Fields
- Activity Tracking
- Compliance Tracking
- Role-Based Permissions
- Reporting/Analytics
- Project Workflow
- Activity Dashboard

**Agentic AI - Business Process Management**
- Multi-step Planning
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Process Development**
- Process Routing

**Additional Functionality**
- Rules-Based Workflow
- Mobile Access
- Document Storage
- Data Import/Export
- Collaboration Tools
- Document Management
- Real-Time Reporting
- Customizable Forms
- Activity Dashboard
- CRM
- Process Modeling & Designing
- Drag & Drop
- Task Progress Tracking
- API
- Calendar Management
- Audit Management
- Commenting/Notes
- Forms Management
- Alerts/Notifications
- Reporting/Analytics
- Configurable Workflow
- Graphical Workflow Editor
- Data Visualization
- Workflow Management
- Process Change Tracking
- AI Copilot
- Email Management
- Templates
- Real-Time Updates
- Approval Process Control
- Customizable Fields
- Version Control
- Forms Automation
- Customizable Templates
- Compliance Management
- Activity Tracking
- Single Sign On
- Task Management
- Customizable Reports
- Business Process Control
- Business Process Automation
- User Management
- Audit Trail

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