LucidLink Pricing Overview

I never have to think about it! It is so rare to have a business software that does NOT need constant teddy bearing, but LucidLink is one such software. Since I've set it up on my mac and mounted the space I'm working with, I have not had to think about what LucidLink does, how it does it, or anything. The connection wakes up by itself when my Mac wakes or after it has been rebooted. And it just works. This software is really helpful for us being in the e-commerce space. We host and collaborate on all of our creatives - videos, ads, pictures, packaging materials, product design, everything. Even the feed files for Amazon, Walmart, eBay, etc. Review collected by and hosted on G2.com.

That there is no iOS app! This is my biggest drama, honestly. Sometimes, I have a thought while on the go and I know that if I could just open a pdf that is hosted in our company LucidLink space, I can just see what I need and allow my thought to continue... It is pretty minor though, since that only happens when I'm not at work. Review collected by and hosted on G2.com.

The original premise of LucidLink was very promising. A CloudNAS that was easy to use and reasonably affordable with powerful features. There wasn't anything like it in the market.

A good sign of a good product idea, is that it didn't take long for copy cats to emerge.

It was a great solution for easily sharing working files between remote team members, usable enough for non-IT specialists both in setup and everyday use. No storage limits, good speeds, pricing reasonable for cloud infrastructure.

Also built a great community and engaged considerably, you felt like a valued customer. Review collected by and hosted on G2.com.

Unfortunately it didn't last long. This is an infrastructure product, and it needs to be stable and reliable. When you build post production workflows around it, you want it to just work for quite some time.

Before too long there were impactful pricing changes and constant software upgrades. Then there was a massive unprecdented 3 day outage that had global impact on the whole industry. While they worked fast on rebuilding their infrastructure, questions remain on what went wrong.

And recently yet antoher massive software upgrade, this one even more disruptive. New version doesn't have feature parity and pricing became unfavorable. The legacy version was hard to find and felt abandoned, some part of it was disabled under questionable circumstances. Communication was hap-hazard and left the sense of lacking true transparency.

As a longer term customer, it became obvious I was no longer in the market segment they were focusing on, and moved on.

Not an infrastructure provider I would trust. Which is unfortuante. Itstarted well, but went downhill most of the time I used it. Review collected by and hosted on G2.com.