LogRocket Reviews (2,361)

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LogRocket Reviews (2,361)

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4.6
2,362 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the session replay feature for its ability to provide clear insights into user behavior, making debugging significantly easier. The platform's intuitive interface and comprehensive logging capabilities help teams quickly identify and resolve issues, enhancing overall user experience. However, some users note that performance can occasionally be slow, particularly during session loading.

Pros & Cons

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Megan C.
MC
UI/UX Designer
Mid-Market (51-1000 emp.)
"LogRocket Makes Performance Troubleshooting and Team Collaboration Effortless"
What do you like best about LogRocket?

Using LogRocket makes it easy for me to spot and troubleshoot performance issues. The UI/UX patterns are clear, so it’s simple to see what users are doing and understand where things go wrong. The AI agent also saves me time by reviewing session recordings while I’m working on other parts of my projects. It helps our team communicate better as well, since we can show bug severity more clearly and connect everything through the JIRA integration. I thoroughly enjoy the ability to edit and create dashboards. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

As a first-time user, I found the onboarding could have been much more specific. A guided tutorial option would likely help close this gap for new users. As it was, I had to schedule extra meetings just to fully understand how the system works. Review collected by and hosted on G2.com.

AB
Operation Manager
Mid-Market (51-1000 emp.)
"LogRocket Makes Debugging Faster with Clear Session Insights"
What do you like best about LogRocket?

LogRocket helps me monitor how users interact with our redesgined product and its been really helpful for understanding customer behavior and seeing where the website can be improves. Installing the package was fairly straightforward and setting up the integration was simple as well and debgging ia much faster now and the client API usage together with visualizations makes it easier to pinpoint issues from reports wvwn during initial setup. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

LogRocket is easy to navigate, but sessions could be surfaced with a simpler configuration. Id also like more customization around search keywords, ser identification, bugs, insights, user data tracking and error bug fillters, so its easier to slice the data use it as a funnel and isolate specific sessions. Review collected by and hosted on G2.com.

Oscar B.
OB
Software Engineer
Small-Business (50 or fewer emp.)
"Smooth Session Replay with API Calls View Makes Debugging Efficient"
What do you like best about LogRocket?

I like how easy is to get started to understand the platform flows, I work as a software engineer and my most common use case is to track and evaluate how the user got into a bug or issue in our platform. we combine it with Sentry to have a pretty clear picture of the bug.

It's Session Replay works smoothly even for long sessions , having what the user saw and the api calls on the same view is really useful to have the most important things to do my work efficiently Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

Sometimes is quite hard to filter out sessions to catch the one I am trying to look for; I usually forget that the "Last Day" filter is there by default and it takes me some time to realize and adjust.

But generally the search has so many options and it's hard to know which one is the one you are looking for Review collected by and hosted on G2.com.

AE
.Net Developer
Mid-Market (51-1000 emp.)
"Easy LogRocket Setup with Powerful Dashboards, Alerts, and Sharing"
What do you like best about LogRocket?

LogRocket project review image sharing still has a few bugs, but installing it on any website is straightforward. The AI coding tools integration is easy to set up and managing a custom API key is simple as well. Sending feedback is fast and painless and its also easy to share permasiona for monitoring and feature usage. I can create custom dashboards with much effort, manage privacy settings, set up alerts for issues, export data when needed and assgin tasks to the team. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

I only have one issue having trouble with pneumonia feature. Other than that, everything is well maintained and works fastest. I’d also like to see more frequent software updates. I really appreciate it there are plenty of features, its easy to mange and block IPs and the project setup is very fast. Review collected by and hosted on G2.com.

MP
Project Manager
Mid-Market (51-1000 emp.)
"Fast, Easy LogRocket Integration with Powerful AI Tracking and Analytics"
What do you like best about LogRocket?

LogRocket integrate smoothly into my existing app and is easy to use. The AI tracking helps me proactively identify, triage and resolve issues and the product analytics make it easier to visualize each user experience. It works well for both Saas and self hosted software, and overall the performance feels very fast. There are plently of real statistics and features tools usage dashboards and its straightforward to create new custom dashboards for different services. Its also easy to manage the coding tools and the code. Claude curosor cloud agent every day finds areas of improvement. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

LogeRocket has a support chatbot, but its slow and the replies always feel like geneetic AI Style messages. It isn’t a good fit for my workflow. It often feels like I have to maintain everything myself and even through the platform includes various functions and features, the support chatbot still doesn’t feel really helpful and consistently comes as AI rather than real support. Review collected by and hosted on G2.com.

RG
Machine Learning Engineer
Mid-Market (51-1000 emp.)
"Clear User Insights with Session Replay, Error Tracking, and Network Logs"
What do you like best about LogRocket?

LogRocket gives clear window into users interact with our web applications especially appreciate having session replay, error tracking and network logs brought together in one place more setup and integration were straightforward for our engineering team and the interface feels intutive for both developers and support teams. We rely on it during deployment and testing to catch issues fastest and to understand excatly what happed. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

Dashboard felt overwhelming at first, mainly because there are so many tools and analytics sections to navigate. Some of the more advanced features tool time for our team to learn, but once we got comfortable using them, they eneded up benefiting our engineering team a lot. Review collected by and hosted on G2.com.

RG
Support Engineer
Mid-Market (51-1000 emp.)
"Easy Log Drilldowns and Trend Charts for Proactive Troubleshooting"
What do you like best about LogRocket?

Ease of use for finding the specific logs I need, and drilling down into granular details when required. The amount of detailed logs are always helpful for troubleshooting user issues. The ability to graph detailed charts to notice trends and identify broad issues is extremely helpful from a troubleshooting aspect as well as to gain proactive insights. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

Sometimes (seemingly randomly) performance can be slow when first trying to load a session replay. Pretty much anytime this happens I just refresh the page and it works as expected after that. Review collected by and hosted on G2.com.

MW
Lead Support Engineer
Mid-Market (51-1000 emp.)
"LogRocket’s Insightful Session Replay and Outstanding Onboarding Support"
What do you like best about LogRocket?

As a manager of a technical support team in the SaaS space, I’ve found LogRocket incredibly useful. The ability to quickly locate user sessions through its convenient UI and see exactly what a user did while using our product has been a huge help. The tools for navigating sessions are extensive and snappy, and integrating LogRocket with our application was very straightforward.

The best part, though, has been their onboarding and support. We’ve had a few very frustrating moments (due to our own mistakes) that could have soured us on the product, but their team has consistently worked with us to find a path forward in a cost-efficient way. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

If I had to choose one thing to dislike about LogRocket, it’s that early on we didn’t fully understand how many user sessions we were going to capture, and we ended up blowing through our monthly session budget in about a week. We’re still working with them, and internally, to figure out the best way to handle it—whether that means capturing more sessions overall or using a neat tool they offer called Conditional Recording to trim down how many sessions we keep. Even so, I feel confident that, with their team backing us up, we’ll land on the solution that works best for us. Review collected by and hosted on G2.com.

Mariam G.
MG
Product Manager
Small-Business (50 or fewer emp.)
"LogRocket is very effective for track user behavior"
What do you like best about LogRocket?

I like that I can see the logs throughout the user journey through our product. It also helps me track the success of our product launch and see how the users interact with the new feature. It's also good that I see the path from where the user came from, how many tabs they have open, how many times they click on sth and what issues overall they face. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

Sometimes it brings different results when I search with a User ID and sometimes it brings a different result when I search with the same user's email. That is a bit confusing. Also sometimes it lags and the replay is not working very well and it can freeze. Review collected by and hosted on G2.com.

Piero O.
PO
Software Engineer - AI & Data
Small-Business (50 or fewer emp.)
"Fast, Bug-Free Analytics with Straightforward Charts and Impressive Galileo AI"
What do you like best about LogRocket?

Chart creation and data exploration are remarkably straightforward — just a few clicks and you're done. In terms of pricing, it was by far the best option for us. We use it with Postgres and are currently migrating to S3 to handle our growing data volume. I've never encountered a bug, and performance has consistently been fast.

The standout feature, however, is Galileo AI. It's impressive, free, and genuinely useful — a real differentiator.

As for onboarding and support, I haven't personally needed to reach out, but a colleague of mine did when he was evaluating frontend analytics tools, and his experience was really positive. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

I don’t like that the data can’t be processed before it’s stored. Review collected by and hosted on G2.com.