Our team with them is very engaged, easy to work with and quickly identifies areas of opportunity as well as issues which could cause larger problems. When we made switches within their payment platform they were quick to respond and work through the transition. For our mailing use we have not had to look at those features as our letters and most contacts are templates and approved internally For our mailing use we have not had to look at those features as our letters and most contacts are templates and approved internally For our mailing use we have not had to look at those features as our letters and most contacts are templates and approved internally For our mailing use we have not had to look at those features as our letters and most contacts are templates and approved internally Review collected by and hosted on G2.com.

The move to credits over the traditional monthly billing has been difficult as our mailing/usage is not as consistent as we would like which can make governance and working internally with finance partners difficult. Review collected by and hosted on G2.com.

The ability to integrate Lob with our custom database and software is vital to how we operate. Being able to automate huge amounts of letter sends is amazing. There are some key aspects that Lob provides we have not been able to take advantage of yet, but I appreciate all of the feedback we are able to call directly from Lob systems. Review collected by and hosted on G2.com.

I don't really have much that I dislike about Lob. When discussing HTML with a contractor that has more expertise in the language I was informed that the current abilities in Lob are outdated. I am not an expert though, and I've found I have been able to do everything I need and want to do and have been learning HTML quickly using the platform. Review collected by and hosted on G2.com.

It's neat how a fully remote company can send physical letters and checks in the mail very easily using Lob. We also have it connected through our product so that we're able to access Lob's features inside our own application, this greatly increases our efficiency. Review collected by and hosted on G2.com.

There are certain file size and page limits that have created extra steps for us. If a letter is too many pages we have to use another tool. Review collected by and hosted on G2.com.

The interface is user-friendly, and the integrations worked well for my needs. When the plugins I needed weren’t available, the Lob team worked with me to create them. That level of customer care really stood out. Review collected by and hosted on G2.com.

I feel like the campaign notes regarding the cost of each piece, could be easier to find than it is now. I also don't care for the color scheme. Review collected by and hosted on G2.com.

I really like how Lob makes it easy to send both mailer creative and data, getting them printed and delivered quickly to our client's customers. The team and automation make it really easy to use. The dashboard is also great because it lets me see where my projects are in real time. Plus, the ability to integrate with our reporting tools is super helpful. Review collected by and hosted on G2.com.

Since we work with multiple clients, sometimes it's hard to separate the work from client to client on the dashboard. Review collected by and hosted on G2.com.

I like Lob for its technical integration, which allows us to connect to our system and manage things programmatically. The quick production time is a huge plus since it lets us time our mailers with precision, especially because our mailers have a dated call to action. The accurate data provided by Lob is another thing I appreciate a lot because it ensures that our mailers are reaching the right audience effectively. Review collected by and hosted on G2.com.

The admin interface is horrible. It is slow and doesn't allow paging through and finding letters easily. The table interface is particularly bad, not allowing you to open up new windows. Clicking into letters and then going back to search resets the search experience. I started using Claude through the API interface to navigate instead of the web UI. Review collected by and hosted on G2.com.

Lob makes it incredibly easy to create and send direct mail campaigns to both big and small groups of users of our products. Review collected by and hosted on G2.com.

It can sometimes take a little while to confirm that a direct mail campaign has been mailed and is making progress in the delivery process, which can be stressful if you're trying to send a campaign on a tight timeline or one that has a strict deadline for receiving. Review collected by and hosted on G2.com.

I really like that I can build out our HTML templates in Figma now and push cleaner, more consistent designs into Lob. It takes a lot of the guesswork out of layout work, and it’s way easier to collaborate with non‑technical folks before anything ever hits production. Review collected by and hosted on G2.com.

Still thinking through the “official” dislike, but the main friction point for me is that when something fails, the error messages can be pretty cryptic. You usually end up digging into logs or reverse‑engineering what Lob meant instead of what it actually said. It slows down troubleshooting more than it should. Review collected by and hosted on G2.com.

Being able to get tracking on a package. Review collected by and hosted on G2.com.

Lob not updating tracking for packages sent out. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. I can not because I didn't pay for it, the company did. Review collected by and hosted on G2.com.

What I like most is how easy it is to get everything set up, how feature-rich the platform is in terms of available options, and how clearly I can trace performance. I never have to guess what’s working and what isn’t, which makes it simple to adjust and make sure every dollar spent is generating a return. Review collected by and hosted on G2.com.

Honestly, it’s hard to point to anything I dislike. That said, cost is always a factor, but the company has been very flexible with their pricing models, so we were able to find an option that works for both them and us. Review collected by and hosted on G2.com.