Recommendations to others considering Livedrive:
I have used Livedrive for several years. Of recent, their service has been failing with lost online documents. It is also unable to fully update/add files to their system.
When I raised this issue with them their customer service threatened to erase all my files within 3 days unless I agreed to continue with them. See below email extract;
"If you do not wish to contact my colleagues, the closure will be actioned automatically within 3 business days, and once this is done any data transferred to Livedrive will become inaccessible and deleted from our servers shortly afterwards.
This said, I would like to assist on this matter more directly, and resolve the root cause. Given the circumstances and situation, I would like to discuss this with you directly over the phone and, if necessary, do a remote connection and have a closer look at what's happening. Please let me know if this is acceptable, and what number I can reach you on, as well as what time would be convenient for you.
Kind Regards
Ilarian
Livedrive Customer Support"
I have asked to make a complaint and also to be forwarded a copy of their complaints procedure which livedrive have refused.
I would avoid this company at all costs. Review collected by and hosted on G2.com.
What problems is Livedrive solving and how is that benefiting you?
Referring them to the Ombudsmen and taking action against them through a local county court. Review collected by and hosted on G2.com.