| Starting at $15.001 agent / Per Month | E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
- Customer portal + forum
- API + integrations
- Rules and Time rules
- Customer Service
- White Glove Setup
- Customer mail templates
- Rules & Time rules
- Gamification
- + many more features
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Freshdesk Email and Ticketing (Growth) | $19.001 User per month billed annually Per Month | Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email - Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
- Self-service: Knowledge base
- Security, routing, SLA: Role-based access control, SSO, Ticket dispatch
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| $19.00100 Visitors Per Month | Small business - Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
- 60-day chat history
- Basic widget customization
- 24/7 Support
- 1 user
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