Liquid Web Reviews & Product Details

This was our third company trying for hosting services. As a small business, this is a big deal to have reliability and customer service. It feels like every penny we spend is crucial to our business and growth... we depend on efficiency.

The value we have gotten from Liquid Web at this point has been heads and shoulders against the other services (and they were well recommended services). It's a little more (not much) than the other services we used but the capabilities, speed and security are soooooo much nicer!

One of the most notable attributes of Liquid Web is their customer service. Top notch every time! Review collected by and hosted on G2.com.

This is barely a dislike... but the security is a high enough level that getting things going was a little snaggy. But, this is expected. Customer service made is as simple as it could be! Review collected by and hosted on G2.com.

The Managed WordPress interface is one of the best in the industry. It offers a significant amount of flexibility to run your business and doesn't require you to have limited access like only FTP access like many competitors. There's no issue with security with the additional access and we have about 200 sites on their platform. Review collected by and hosted on G2.com.

The biggest issue that I've seen is the process for taking a site live. You have to point the A record and it can take hours for DNS to fully propagate, which is normal. The issue, though, is that you can't update the domain in the database until DNS fully propagates, rather than setting it ahead of time. This results in a dead site for users. There should be a means of renaming your domain from the interface prior to DNS propagation to allow for a smooth transition to live state. This has been an issue that I've not seen in other hosting providers. The workaround for us has been to set up DNS on a CDN first, then point the CDN A record to the host server. That's been the fastest way to address a migration, but shouldn't be a requirement. Review collected by and hosted on G2.com.

nothing. ignore my requests to talk to billing, refuse to cancel my account after numerous attempts. Review collected by and hosted on G2.com.

I never agreed to sign up with liquid web. Rackspace sold my account. Since March 2018 you disabled all my websites and yet you CONTINUE to charge me DESPITE NUMEROUS cancellations by me. I had to cancel my AMEX card, and block recurring charges. Now you charged me AGAIN today. You OWE ME 9 months at $220. $1800.00. I will now post publicly wherever I can. Several months ago I was asked on the support chat to verify that I wanted to stop my account, verified it, and I was asked if I had all the content transferred, confirmed yes. And still you are charging me. I will post this review everywhere I can, since you are operating fraudulently. When you refund me, I will stop posting publicly. Review collected by and hosted on G2.com.

I spent a lot of time selecting a web host for my web clients. I chose Liquid Web after having used many others over the past 16 years, some really big ones included. Their customer support for Wordpress has been outstanding. The response time is usually just minutes. The service reps (who are in the USA) speak in clear, easy to understand terms and directions. Review collected by and hosted on G2.com.

Their email for business interface could be improved, but it works and the email has had no troubles. Review collected by and hosted on G2.com.

The ease and performance of the platform is quite good than competitors. Also, the sales and support levels are great with easy to switch over mechanism, which is quite overwhelming. Review collected by and hosted on G2.com.

When you've some other 3rd party solutions in place, then we've observed a slight greater to-and-fro and efforts in making them understand the issue and resolve it. However, when everything is at their end then the resolution is more easily. Review collected by and hosted on G2.com.

We’ve been with Liquid Web for over 3 years now, since they acquired Wired Tree. While we were completely happy with our existing hosting platform the merger has done nothing but improve. Value is one thing but the level of support we get is hands down the reason we stay. Thought about migrating to larger cloud-based options but the costs add up and the support is not even in the same ballpark. Review collected by and hosted on G2.com.

It is pretty difficult to find something negative without being super picky. Review collected by and hosted on G2.com.

Support is very helpful. I don't have much of an understanding of working with servers and domains, however every time I contact support with a question they are able to help me get what I need done. Often times they just do it for me which is super helpful. Been with Liquid Web for 3 years and plan on staying for a long time. Review collected by and hosted on G2.com.

Pricing could be better but not too bad for value. Review collected by and hosted on G2.com.

Tech support is always ready to answer my questions or dig into my problem. Review collected by and hosted on G2.com.

My vps doesn't seem to be the fastest server in the world, but it does the job. Sometimes tech support drags on via email, but it's not usually a critical issue. I've only had to call once, and that got it fixed right away. Review collected by and hosted on G2.com.

Customer service is extremely friendly - get a 1st response within a minute. Normally, this would happen to me with a new host, but then slowly, the support would get slower and slower. I've been with Liquidweb for over 1 year and have always gotten stellar support quickly! Keep up the great work! Review collected by and hosted on G2.com.

Nothing that I can think of at this point Review collected by and hosted on G2.com.

Words cannot express how fantastic the customer support at Liquid Web is! Every single time I have needed to reach out to support they have been lightning fast in their response and their first level support is extremely knowledgeable. As a reseller, it is very important for me to have a quick response and resolution to any issue that arises. I highly recommend Liquid Web. Review collected by and hosted on G2.com.

Server management can be a little bit technical but luckily the support team is friendly and knowledgeable and can help with any issues that arise. Review collected by and hosted on G2.com.