# Line2 Reviews
**Vendor:** Ziff Davis  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 2.7/5.0  
**Total Reviews:** 14
## About Line2
Line2 is a business phone and communications suite which allows you to have a second phone number on your mobile device or personal computer. Switch seamlessly between personal and business communications at any time from any device.




## Line2 Reviews
  ### 1. Not a big fan

**Rating:** 2.0/5.0 stars

**Reviewed by:** Simon W. | 0wner/operator, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 07, 2023

**What do you like best about Line2?**

Line2 is cost effective, I think about $10 per month and it serves the purpose of adding a second line to an existing phone.

**What do you dislike about Line2?**

There are some downsides. Texting is glitchy and it only allows one photo (attachment) per text, Not great if, like me, you need to send multiple photos, you end up needing to send multiple texts.

**What problems is Line2 solving and how is that benefiting you?**

I didn't want to have two separate phones but still wanted to separate work calls from personal calls. Line2 solves this issue by allowing two lines on one phone.

  ### 2. Line2 review

**Rating:** 3.5/5.0 stars

**Reviewed by:** John L. | Health Insurance Agent / Broker, Enterprise (> 1000 emp.)

**Reviewed Date:** May 25, 2022

**What do you like best about Line2?**

One device , two lines makes it a lot easier to communicate with clients that have different lines of products. I sell for multiple companies and Line2 makes it seem that there is a dedicated line for THAT business.

**What do you dislike about Line2?**

So far I haven't seen a downside to the Line2 app. It does what it says it does. Initially, there was an issue with connectivity when switching between lines but that seems to have been solved.

**Recommendations to others considering Line2:**

At the very least, give it a try. It saves time and expense in that you only need one device instead of two.

**What problems is Line2 solving and how is that benefiting you?**

Again, being able to have a "dedicated" phone number for each line of business makes me appear more professional rather than just answering ONE line for all lines with a "Hello, This is John speaking" type of answering when calls come in.

  ### 3. Line 2 - Great for rural use!

**Rating:** 1.5/5.0 stars

**Reviewed by:** Tracy R. | Director of Operations, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 02, 2022

**What do you like best about Line2?**

Line 2 is a user-friendly application that works well with those that are in a rural living situation. The service does not require excellent internet.

**What do you dislike about Line2?**

The service is VERY sporadic. We have quite a bit of downtime and it seems to be more frequent.

**What problems is Line2 solving and how is that benefiting you?**

Line 2 is our backup VOIP provider and is used for our marketing team that lives in a rural situation.

  ### 4. Cheaper and simpler than a second phone

**Rating:** 2.5/5.0 stars

**Reviewed by:** Dexter V. | Owner / Installer, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 23, 2022

**What do you like best about Line2?**

Probably the feature I liked most about line2 was the call through option to make calls from another phone using my line2 caller ID

**What do you dislike about Line2?**

Call quality on mobile data was lacking and there is no virtual receptionist option

**What problems is Line2 solving and how is that benefiting you?**

Line2 allowed me to seperate personal and business calls

  ### 5. Line2 User review

**Rating:** 2.5/5.0 stars

**Reviewed by:** Sashanee S. | Director of Customer Success, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 16, 2022

**What do you like best about Line2?**

I love the ability to see all user activity.

**What do you dislike about Line2?**

Time to resolve issues was not convenient in URGENT cases. I would have loved more access to support.

**What problems is Line2 solving and how is that benefiting you?**

We are a fully remote global team located across many continents and customers around the world so we use Line2 to connect.

  ### 6. Great For Our Expanding Business

**Rating:** 4.0/5.0 stars

**Reviewed by:** Carissa L. | Marketing, PR, Events Leader, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 29, 2022

**What do you like best about Line2?**

I love that Line2 can be set up on any device using their app.  I have it on my computer and iPhone to keep me connected out of the office setting

**What do you dislike about Line2?**

The connection on calls is not as perfectly clear as it could be all the time.  The app also needs updating frequently

**What problems is Line2 solving and how is that benefiting you?**

Line2 has helped significantly for out of office work, we can take calls on any device anywhere now

  ### 7. Previous user, recently transferred to different system

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 09, 2022

**What do you like best about Line2?**

Customer service is always quick to respond.

**What do you dislike about Line2?**

The wifi calling always failed on my phone. I had to switch to my regular service and could not see numbers or caller IDs. Frequent service problems.

**What problems is Line2 solving and how is that benefiting you?**

Line2 was not solving my probelms so my company switched to a new system.

  ### 8. Outbound Texting Down

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 09, 2022

**What do you like best about Line2?**

A second line for my phone, so that I don't have 2 phones.

**What do you dislike about Line2?**

Stoped calls, not working all the time, and poor call quality.

**What problems is Line2 solving and how is that benefiting you?**

I don't know.

  ### 9. Cost Effective VOIP solution for small business

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jim W. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 14, 2020

**What do you like best about Line2?**

This is easy to use and manage, the call quality is great. Can be used on mobile and desktop devices. Easy to configure extensions. Overall experience is great.

**What do you dislike about Line2?**

The Android app wasn't alerting when a call came in and it was quite frustrating. I thought it was a failing of the app and could not find any help online. However, when I finally contacted support, they were helpful and the app is now working correctly.

**Recommendations to others considering Line2:**

Give it a try, you should be happy with it if your needs are simple and straightforward.

**What problems is Line2 solving and how is that benefiting you?**

It's easy to manage inbound calls and send and receive texts. My previous VOIP solution charged extra for text functionality but it is included in Line 2 Pro. The app is easy to use on desktop and mobile so it's easy to send or answer calls. Making outbound calls is much easier with this service.

**Official Response from Carlos Petersen:**

> Hello Jim, 

Thank you very much for your feedback, we most definitely appreciate that you took the time and are very happy to hear that our support team was there for you when you needed it. 

All the best, 

Carlos, Customer Marketing Manager 

  ### 10. Ease of Use is Awesome

**Rating:** 4.5/5.0 stars

**Reviewed by:** John D. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2020

**What do you like best about Line2?**

We liked how easy it was to deploy and get our team up and running

**What do you dislike about Line2?**

We think their support for one off questions could be better they do have a good faq set of answers but when you need direct help that's harder to come by.

**What problems is Line2 solving and how is that benefiting you?**

Solving unified communications.   Biggest benefit is mobility.

**Official Response from Carlos Petersen:**

> Hello, 

Thank you very much for taking the time to leave this feedback for us, we most definitely appreciate it as it helps us to continue delivering a quality product. 

All the best, 

Carlos, Customer Marketing Manager 

  ### 11. Serves it's purpose

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 14, 2021

**What do you like best about Line2?**

I like that it has text features and calling feature. Also that even if you don't have wifi for the service you can use your data to answer calls.

**What do you dislike about Line2?**

You can save number seperately from your personal address book.

**What problems is Line2 solving and how is that benefiting you?**

I am able to have a second phone number for my business operations on my one device.

  ### 12. Line2 review

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 13, 2021

**What do you like best about Line2?**

The most helpful thing was the internal communication system.

**What do you dislike about Line2?**

The issues I saw were having multiple people using the same number.

**Recommendations to others considering Line2:**

It was great, but we did come across issues when trying to use it for large scale numbers in dif markets.

**What problems is Line2 solving and how is that benefiting you?**

Calling with a local number.

  ### 13. Affordable service 

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karen S. | Contractor, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 26, 2019

**What do you like best about Line2?**

As a small business owner, I really like not having to carry a 2nd phone with me.  When searching for an app-based solution, Line2 was an affordable choice 

**What do you dislike about Line2?**

We’ve had a few minor issues of calls rerouting to the wrong number but that’s been several years ago. 

**What problems is Line2 solving and how is that benefiting you?**

I like being able to identify business calls that are coming in through the app on my personal cell phone so that each call is answered appropriately. 

  ### 14. One of the most unstable solutions I've used

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 17, 2018

**What do you like best about Line2?**

Mobile app and solution dashboard are convenient and easy to use.

**What do you dislike about Line2?**

I continually have issues with dropped calls, call quality, my phone not ringing when someone is calling me.  Responsive customer support but there is always a "work around" provided but no resolutions for the ongoing issues I have.

**Recommendations to others considering Line2:**

Most current users of Line2 I know today are not happy with the product.  If you are a new user, do your homework and be sure you get the level of support you need to rectify issues you have.

**What problems is Line2 solving and how is that benefiting you?**

Primary business number for calls, messages, text services.  Initially this was a good solution when I purchased it 2 years ago but since then the problems have been too numerous to list here.


## Line2 Discussions
  - [How does 2nd LINE app work?](https://www.g2.com/discussions/how-does-2nd-line-app-work)
  - [Is Line2 a VoIP?](https://www.g2.com/discussions/line2-is-line2-a-voip)
  - [Is Line2 a VoIP?](https://www.g2.com/discussions/is-line2-a-voip)
  - [What is Line2 app?](https://www.g2.com/discussions/line2-what-is-line2-app)
  - [What is Line2 app?](https://www.g2.com/discussions/what-is-line2-app)

- [View Line2 pricing details and edition comparison](https://www.g2.com/products/line2/reviews?source=search&section=pricing&secure%5Bexpires_at%5D=2026-05-31+08%3A20%3A23+-0500&secure%5Bsession_id%5D=e60f1e9a-ab7e-4676-b912-b31f098d07d4&secure%5Btoken%5D=5f95d0799c5f7fbaf2c19575e266c13605a5dbc48909838829a375d7da56fae2&format=llm_user)

## Line2 Features
**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

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