Easy to use and customize. Very intuitive interface with several features we use on a consistent basis Review collected by and hosted on G2.com.
Sometimes hard to find specific things. Access rights clunky Review collected by and hosted on G2.com.
It's great for storing a warehouse of knowledge. Review collected by and hosted on G2.com.
Not very user friendly as far as appearance and add on functionality. Review collected by and hosted on G2.com.
It is a fairly intuitive software. Our users who spend a good amount of time in the system are able to navigate quite easily. We also train new employees with the system, and they do see the ease in the system once they are shown.
Their Customer Support team is quick to respond to questions, even if the answer isn't what you always want. Review collected by and hosted on G2.com.
We are not able to use IMO or Mobile because it does not meet our security requirements. When we reached out to InterAction about upgrading their system so we could use those features, they said no.
I wish we could also see more into our pipeline by allowing people to change the column labels for their opportunity dashboards.
We would also like for our users to use the Reminders feature. Unfortunately, reminders that you set are only visible to you, and we would like them to be visible to everyone. Review collected by and hosted on G2.com.
The best feature of InterAction in my opinion, is the ability to customize each profile to a user's specifications. There is amazing customer service and support for the product with Review collected by and hosted on G2.com.
There tend to be a lot of technical glitches that pop up that cannot be explained at times, even by customer service. End users (secretaries) have complained that it does not work well with their processes. Review collected by and hosted on G2.com.
Exporting contacts; sending marketing (newsletters, new flyers) to client lists; syncing contacts between users Review collected by and hosted on G2.com.
How it is used by end user - end user not understanding the software and not using it; end user not using standardized guidelines for entering data Review collected by and hosted on G2.com.
It helps us keep track of clients and staff easily. Review collected by and hosted on G2.com.
Sometimes the programs may be hard to get access to on various OS. Review collected by and hosted on G2.com.
Very powerful tool that provides great insights and performance metrics related to email campaigns. Review collected by and hosted on G2.com.
The rigidity and complexity of the various levels of permissions. Helpful to be highly personalized to each user/admin, but a pain to establish initially. Review collected by and hosted on G2.com.
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