Lanes & Planes is very clearly structured and intuitive to use. Even new employees can quickly find their way around without much training and can book their business trips independently. Particularly practical is the central billing, as no travel expenses need to be advanced anymore. I also find it helpful that booking confirmations and tickets are additionally sent by email. This way, you have all important documents readily available at any time, independent of the platform. Overall, the entire booking process is straightforward and saves a lot of time in the workday. Review collected by and hosted on G2.com.

The search for travel connections could be a bit faster. Sometimes it takes a moment for all the results to load. While this is not a major issue, it occasionally becomes noticeable in daily use. Review collected by and hosted on G2.com.

It makes booking business trips really simple. I can find and manage flights, hotels, and all the important travel details in one place. The platform is easy to use, and whenever I had a question, the support team was helpful and quick to respond. Review collected by and hosted on G2.com.

Sometimes the pages take a little while to load while all the available offers are being updated. However, since this allows me to compare a wide range of options, I do not mind waiting a little. Review collected by and hosted on G2.com.

I appreciate the consistently accurate invoicing at Lanes & Planes. The support is easily accessible and provides good assistance with problems. The simplification and accuracy of the invoicing significantly reduce the effort in accounting. Review collected by and hosted on G2.com.

Search functions and filters can be improved. For the search functions, the criteria do not always apply, for example, with the 'with breakfast' filter, rooms without breakfast are still displayed. With the filters, it is very annoying that only a few criteria can be specified by the company and that employees have to re-enter all the filters every time they change a search. The filters used are often the same because they often involve basic criteria. Recently, we unfortunately noticed that offers from, for example, booking were not retrievable on Lanes & Planes (called up simultaneously) and that prices unfortunately deviated upwards. Similarly, some bookings could not be made directly in recent times, and support had to intervene, often with the result that rooms were no longer available. This was different just a few weeks ago. Review collected by and hosted on G2.com.

What I appreciate most about Lanes & Planes is their highly responsive and helpful customer support team. Whenever the automated system encounters an unexpected provider error or a booking glitch, the support agents step in quickly to resolve the issue. In my experience, when a combination of flights couldn't be confirmed on the platform, the agent immediately offered to process a manual booking for me. Their proactivity and willingness to find a direct solution to bypass technical loops ensure that business trips can be finalized without major delays. Review collected by and hosted on G2.com.

What I dislike the most is that the platform can be prone to unexpected automated errors and booking glitches, particularly when trying to mix and match different airlines for a round-trip (such as combining Ryanair and EasyJet). When the system fails to confirm the reservation, it creates an annoying loop that forces you to abandon the independent booking process and wait for customer support to handle it manually. While support is efficient, the technical platform itself should be more reliable with multi-provider itineraries to avoid unexpected roadblocks when travel dates are approaching fast. Review collected by and hosted on G2.com.

As a Production Manager, Lanes & Planes has made my day-to-day work much easier. Flights, hotels, rental cars, and everything related to business travel are all in one place, instead of being spread across multiple platforms. It saves me time, keeps everything organized, and makes travel planning much more efficient. Review collected by and hosted on G2.com.

literally nothing. its the easiest way for me to work Review collected by and hosted on G2.com.

I like that Lanes & Planes makes booking business trips straightforward and fast. It combines multiple booking platforms, which saves a lot of time when booking, and the billing is very straightforward, which also saves the accounting department a lot of time. The customer support is another plus point, as it is very quickly accessible and promptly resolves our concerns. All employees are very nice and resolve our concerns immediately. The initial setup was also very easy. Review collected by and hosted on G2.com.

The hotel amenities are not particularly well described. When choosing, I would also like to be able to specifically filter for hotels with private bathrooms. For train bookings, local public transport is not displayed on the ticket. And with Wizzair and Ryanair, unfortunately, I cannot select the priority option. Review collected by and hosted on G2.com.

Lanes & Planes impresses with a user-friendly platform where travel bookings can be made easily and efficiently. We particularly appreciate the quick support from the staff. The entire team is always friendly, competent, and very service-oriented.

We feel well taken care of and look forward to further collaboration. Review collected by and hosted on G2.com.

We see potential for improvement in the integration of certain services. For example, Ryanair flights cannot be booked directly through the portal. Additionally, some low-cost carriers like Eurowings are partially handled separately, which has occasionally led to challenges in the past.

We also wish for better coverage in car rental bookings. At Dortmund Airport, we were repeatedly unable to book rental cars directly through the portal and instead had to resort to the websites of the respective providers. A complete integration of such offers would significantly simplify the booking process and make the use of the platform even more convenient.

Furthermore, we would like more flexibility in car rental bookings. Changes to existing bookings are currently not possible, so they have to be canceled and then rebooked. This leads to additional effort and complicates the adjustment of travel plans. Review collected by and hosted on G2.com.

I’m impressed by how quickly and kindly Lanes & Planes helps me time and again. Most of the staff are highly competent and genuinely supportive. Up to now, I’ve always received help with every issue that came up, and I really appreciate that. I’m very grateful and can confidently recommend Lanes & Planes. Review collected by and hosted on G2.com.

Unfortunately, I have to say that the Lanes & Planes tool isn’t very easy to use. You really need to know exactly where everything is in order to navigate it and operate it properly. On the plus side, whenever I call Lanes & Planes for help, I can always count on competent support. Review collected by and hosted on G2.com.

The summary of the bookings is very clear. The ability to upload receipts directly in the app saves me a lot of time after the trip and prevents receipts from getting lost. Additionally, my organization can allow or make changes to the booking directly without me having to do anything.

The concierge service is excellent, fast, and competent.

Good management of travel documents and information on travel details (check-in, travel warnings, etc.) Review collected by and hosted on G2.com.

Sometimes hotels are not displayed despite availability. Multi-modal travel (e.g., train + flight) sometimes doesn't work so well, or if you know a bit, you can find more sensible connections, such as taking a train to the nearest airport instead of a flight from the starting point to a stopover completely off the route. Review collected by and hosted on G2.com.

The best thing is that L&P is an all-in-one solution, i.e., I can book everything under one tool and in the background, everything else is automatically generated like invoices, emails, etc. Review collected by and hosted on G2.com.

I find the user interface for booking good and clear, up to the last step. However, on the interface, e.g., for company account --- users, the options are somewhat hidden. These could be made a bit more appealing or colorful for me. Review collected by and hosted on G2.com.