Kount Reviews & Product Details

The level of professionality of the team, their knowledge of the chargeback and fraud prevention world, their continue follow up for assistance and support! We had a great professional experience working with Kount Team! Review collected by and hosted on G2.com.

At the moment, I do not have any dislike, however I suggest implementing a overall reporting feature in the Chargeback tool, we need to retrieve details of all the chargebacks with details into one excel spreadsheet in order for us to document and review this information, however currently the platform does not have this feature, which is a bit frustrating. Review collected by and hosted on G2.com.

Kount helped us reduce fraud from an everyday fear and simplify it down to a 5-10 exercise each day. Review collected by and hosted on G2.com.

We haven't experienced a downside in using it. Review collected by and hosted on G2.com.

Kount Control and Command work well in combination to handle and filter bots and malicious users at the perimeter and then let us filter in a broader or finer way at the checkout. Implementation of Control drastically dropped the amount of botting and carding attacks we were dealing with. Review collected by and hosted on G2.com.

Everything is built around the Omniscore, so if your website and process are not set up properly you can introduce a number of issues that can lower your customer's score and cause them to be blocked by your rules. Review collected by and hosted on G2.com.

First and foremost what I like best about Kount are the people within the organization. From the top down, they have been the most genuine and willing partners I have ever come across. Secondly, the platform and its offshoots such as DCM are easy to manage and maintain. Kount has changed how we view operations. Review collected by and hosted on G2.com.

There is nothing that I dislike about Kount. Their team is always upfront about potential limitations of the platform and readily equipped with options for partners to fill in the blanks. Review collected by and hosted on G2.com.

The best thing about Kount is its versatility. Using counter functions, custom data fields, and a robust dataset, it's possible to customize fraud screening to your specific needs, targeting traffic that is truly high-risk or even creating your own weighted risk scoring. Review collected by and hosted on G2.com.

I am always wanting more data, so I would say say first: give us more data. Also, the lack of transparency on risk scoring can be frustrating at times. But overall the negatives can be overcome with some work. Review collected by and hosted on G2.com.

Great, easy to use tech. Great customer service Review collected by and hosted on G2.com.

Took us a while to integrate. Not an easy process for us Review collected by and hosted on G2.com.

Kount is very user friendly. Rules are set based on your business needs. Dashboard and reporting are both easy for the average user. Their support team is very responsive. Review collected by and hosted on G2.com.

The only downside is that depending on how you set your rules, you may have to manually review more orders than you would like. Review collected by and hosted on G2.com.

We previously had a major issue with chargebacks. Kount allowed us to stop the bleeding, but the ability to perform link analysis and flag/block returning fraudsters has ended up being an essential feature for our day to day operations. Review collected by and hosted on G2.com.

I can't think of any downsides to the product. Our involvement with Kount reaches back over a decade and we have had no issues with them aside from expected (and rare) downtime, which is unavoidable from any company. Review collected by and hosted on G2.com.

I love that I can review my orders for fraud in real time and that a paper trail is created for providing proof for potential charge backs/returns Review collected by and hosted on G2.com.

Nothing I dislike as the owners/creators thought about everything surrounding this topic of fraud protection! Review collected by and hosted on G2.com.

The customer support is top notch and always extremely collaborative when we have a problem to solve for. Once you get the hang of their reporting tools, these are also super helpful. Review collected by and hosted on G2.com.

Integration can be tricky depending on the skill set of your development team and how familiar they are with fraud. More ways to customize the portal and the look of the transaction pages would be great! Review collected by and hosted on G2.com.