Customer Reviews - Technology
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Verified User in Information Technology and Services
II
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"Gets the job done with really neat features"

What do you like best about KnowBe4 Security Awareness Training?

KnowBe4 is great at Phish Training and the password strength and repeat checker (I forgot what they call it) is really helpful for making sure our employees are correctly rotating their passwords. It's incredibly helpful.

What do you dislike about KnowBe4 Security Awareness Training?

There are lots of things you can do with KnowBe4, but it often only gets used for the most simple tasks - shorting us out on getting the best ROI potential. This isn't necessarily KnowBe4's fault, but when we talk about security KnowBe4 is one of the last things we mention. Other tools we have are more important and do more than KnowBe4.

Recommendations to others considering KnowBe4 Security Awareness Training:

KnowBe4 is great, but it's easy to forget you have it. It's only as good as long as you use it. Make sure you remind yourself to do a phishing campaign or other security checks, otherwise it doesn't do much for you.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Within our organization, we use KnowBe4 for phish training and ensuring that our employees are staying compliant with our password policies. I'm sure there are a few other things we use it for, but those are the main features we use. We've been able to find our most vulnerable employees who are susceptible to clicking links or reusing known passwords and help train them to avoid those pitfalls.

AD
Information Security Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review

"KB4 Makes the Management of Security Awareness Training Easy"

What do you like best about KnowBe4 Security Awareness Training?

The library contains a lot of relevant content, which is refreshed on a regular basis. This helps keep the training up to date and prevents users from becoming bored, aiding with engagement.

What do you dislike about KnowBe4 Security Awareness Training?

Smart groups don't account for all of my complex use cases, so there are times when I need to do some manual work and some juggling to get people in the right training.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

We are able to have auditable information about our security awareness training program, which is a must-have for different security certifications and client requirements. Additionally, educating users is very important in keeping our organization safe and KB4 does a good job of it.

Matthew B.
MB
IT Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"Best Security Awareness Training platform, no contest!"

What do you like best about KnowBe4 Security Awareness Training?

Large pool of security training content, that can be customized for any kind of company at any maturity level. Simulated phishing is very believable, and tricks even the most savvy of employees. The Inside Man is the most entertaining, and valuable security training I have ever seen, and impresses everyone that takes it. Platform feels very well made, and the UX is fantastic in providing a premium experience for learners. API for integrating with other platforms or writing metrics or reporting from the learning platform. The PhishER SOAR platform is able to be integrated with SIEM systems, and makes cleaning up REAL phishing campaigns a breeze.

What do you dislike about KnowBe4 Security Awareness Training?

Nothing about KnowBe4 itself that I don't like, they adapt very quickly and iterate on new features/capabilities on a regular basis. There are a few minor things in the KSAT dashboard that are not the most straight forward to figure out without help from an account representative, but nearly nothing is impossible to achieve within the platform. The only thing that is a problem is anti-competitiveness by some email platforms that like to flag KnowBe4 simulated emails as actual phishing, and refuse to fix their logic. I won't mention any specific vendor names, but those companies know exactly who they are and should be ashamed of themselves.

Recommendations to others considering KnowBe4 Security Awareness Training:

No need to look any further, KnowBe4 has your security training, simulated phishing, vishing, usb drop, and even LMS needs covered. You will be hard pressed to find a platform better at managing cyber security training.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Phish prone clickers quickly learn things they need to be watching out for in emails, email responses to the simulated phishing emails are recorded and tracked, entertaining training material that helps to identify blind spots across physical security, cyber security, operational security, and the traditional types of material needs to be protected, how, and why. It even covers Insider Threat, which most security awareness tools do not spend much time on.

Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"KnowBe4 Security Tool"

What do you like best about KnowBe4 Security Awareness Training?

User friendly and its large library of security training videos and information.

What do you dislike about KnowBe4 Security Awareness Training?

Overall, everything is ok except for few added options that can be helpful when creating a security campaign.

Recommendations to others considering KnowBe4 Security Awareness Training:

It's a good investment and offer a wealth of information that your company utilize and benefit from, offers good return on investment.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Training users how to spot phishing e-mails and how to be vigilant as part of our security awareness program.

Verified User in Information Technology and Services
EI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review

"Really solid security training and simulated phishing platform"

What do you like best about KnowBe4 Security Awareness Training?

The quality of the online training. It includes videos with Kevin Mitnick who is knowledgeable and entertaining.

What do you dislike about KnowBe4 Security Awareness Training?

The phishing emails can be tricky to configure so that they are not flagged as spam tipping off your users.

Recommendations to others considering KnowBe4 Security Awareness Training:

Strongly suggest trying this product. The training alone is worth it plus you will get additional modules such as simulated phishing which is useful to reinforce what is covered in the training.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Increase security awareness across the company

Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"The KnowBe4 product line matches my companies needs perfectly..."

What do you like best about KnowBe4 Security Awareness Training?

The customer contact - Nadia Stefanaru is awesome to work with. The daily updates from Stu are also very good to have.

What do you dislike about KnowBe4 Security Awareness Training?

To date I have no really dislokies...the only item I would like to have is the ability to have my customers be able to pick and choose training outside of campaigns.

Recommendations to others considering KnowBe4 Security Awareness Training:

KnowBe4 is an excellent product and has matured amazingly over the last year, training content is always refreshed and the SaaS has always been available. Their customer Success person that I have dealt with is extremely helpful and always available.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Security Training and Cyber Socialization for End Users.

An increase in awareness of cyber security threats

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review

"Engaging and educational"

What do you like best about KnowBe4 Security Awareness Training?

Quality of content and ease of system use

What do you dislike about KnowBe4 Security Awareness Training?

Volume of high quality content - I'm running out after 5 months

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Educating against phishing, vishing and USB drops. Realized with high quality content, education is easy, without it, its very difficult

GC
VP Technology
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"Excellent security education and training"

What do you like best about KnowBe4 Security Awareness Training?

The phishing tests and regular updates on trending exploits.

What do you dislike about KnowBe4 Security Awareness Training?

For companies that have been with KnowBe4 for long, the training interface could be more user friendly when onboarding new employees.

Recommendations to others considering KnowBe4 Security Awareness Training:

Review the KnowBe4 site. Make use of their free tools when able.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Employees are on high alert for phishing emails and have a better appreciation for safeguarding all company data. Through KnowBe4 and its training, they have a better understanding of how attackers work and how even a simple comment online could be used against us.

Verified User in Information Technology and Services
EI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"Fantastic product that just keeps on giving"

What do you like best about KnowBe4 Security Awareness Training?

Awesome array and quality of training content, great additional resources like phishing campaigns, PhishER and so much more.

What do you dislike about KnowBe4 Security Awareness Training?

Nothing so far. Why do I need to put 40 chars? Bizarre.

Recommendations to others considering KnowBe4 Security Awareness Training:

Provides solid security awareness training in addition to a range of great security tools.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Providing regular, auditable security awareness training on a range of topics to a wide audience. KnowBe4 has made tracking which users have completed which training extremely easy. We also love the additional tools we have access to as part of the platinum package. Great pricing means we get huge ROI.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review

"Product has been exactly what we needed."

What do you like best about KnowBe4 Security Awareness Training?

Easy to setup and select training. timely with current events.

What do you dislike about KnowBe4 Security Awareness Training?

I don't really have any negatives. Maybe configuring the email.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Security Awareness Training requirement for employees