Customer Reviews - Technology
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Pedro K.
PK
Information Security Officer
Banking
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

"Security Awareness made Easy"

What do you like best about KnowBe4 Security Awareness Training?

The ability to set up my security awareness program based on maturity level, and KnowBe4 creating a schedule to help me get to my desired maturity target.

The ability to select my phishing templates, launching a campaign, and forgetting about it until it is completed.

The videos/shows are great. My users have enjoyed them.

Free tools such as USB test, ransomware test, ...etc are also great.

What do you dislike about KnowBe4 Security Awareness Training?

I do not have any dislikes. It was hard to sell the cost to management, but it is worth the money.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

1. maintaining a security awareness program

2. conduct phishing campaign to gauge awareness program effectiveness

3. Weekly newsletters/security tips

Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review

"Cornerstone of a corporate awareness and security procedure"

What do you like best about KnowBe4 Security Awareness Training?

The ease of use in getting a baseline security training program in place is exceptional. This can then be incrementally improved and customized based on requirements. It's all easily managed at a management level without a large time requirement.

What do you dislike about KnowBe4 Security Awareness Training?

The phishing testing component does throw false positives fairly regularly; I'm often getting reports from users saying they didn't click on anything but still registered as failed. It's a small price to pay, but still can be a nuisance.

Recommendations to others considering KnowBe4 Security Awareness Training:

The online tutorials and training are very solid, take the time to go through their training and understand the basics, it makes everything else very simple.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Increasing security knowledge and awareness across the team. As a fintech company, we needed to ensure that our staff had a stronger security baseline, especially around email (phishing). This has the added benefit of being an easy solution to requirements for compliance.

Sergey Y.
SY
System Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review

"The product is very good"

What do you like best about KnowBe4 Security Awareness Training?

Easy to navigate and setup everything you need

What do you dislike about KnowBe4 Security Awareness Training?

Didn't find anything like this yet. Everything is very good

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Training users with this product is very easy and a lot of fun. Users are happy that they can do training through games and videos instead of studying a lot of materials through reading.

BB
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite

"A game changer"

What do you like best about KnowBe4 Security Awareness Training?

KnowBe4 allows you to identify your employees that are most likely to click potentially malicious links, open dangerous attachments, or even give away sensitive information. You can then target those employees with security awareness training and track their progress over time. This "test and train" tool can literally change the culture of a workplace and teach employees to be more skeptical.

What do you dislike about KnowBe4 Security Awareness Training?

Can sometimes be tough to get the initial whitelisting setup. Luckily the KnowBe4 help desk is very helpful and friendly and can ensure that this setup step is an painless as possible.

Recommendations to others considering KnowBe4 Security Awareness Training:

Do not hesitate another second - the hackers certainly are not waiting around to strike! Get this at your company ASAP and start reaping the benefits from a trained, skeptical workforce.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

We use KnowBe4 phishing results to explain the importance of implementing multi-factor authentication. It changes the conversation from a theoretical "what if" scenario to one of exact numbers of email users that clicked links and gave away network credentials. It also makes it easier to get IT budget if you can show the kinds of damage the simulated emails could have caused.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review

"Useful for phishing testing and security awareness training"

What do you like best about KnowBe4 Security Awareness Training?

If you want to phish your employees, this product is the one to use! They offer free phishing testing to start, and from there, you can sign up for yearly security awareness training and phishing testing at a low cost. The range of phishing templates available in the paid plan is amazing, and it's very fun to test your employees and see who does not pass.

What do you dislike about KnowBe4 Security Awareness Training?

The security awareness training modules seem like it's a lot of work to manage and deploy for your users. There is just so much available and it can be hard to sell to your prospects.

Recommendations to others considering KnowBe4 Security Awareness Training:

Try the free phishing test first, to see if it's something you'd like to share with your clients.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

We are solving the business problems of IT security. Having your users security aware can save an organization from getting hacked. Cybersecurity training is a real need that should be practiced.

Verified User in Information Technology and Services
EI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite

"Efficient and informative"

What do you like best about KnowBe4 Security Awareness Training?

Large selection of relevant topics covered

What do you dislike about KnowBe4 Security Awareness Training?

I don't have any real dislikes i.r.o. the product

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

PCI DSS IT security awareness. Better knowledge base.

Verified User in Information Technology and Services
EI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite

"Essential Tool to Improve Your Security Culture"

What do you like best about KnowBe4 Security Awareness Training?

The ability to train, test, and remediate users fits the best adult learning models. The professional services to help short handed CISO's deploy and use the system are very affordable and recommended highly.

What do you dislike about KnowBe4 Security Awareness Training?

I haven't found anything to dislike including the price, performance, and ease of use.

Recommendations to others considering KnowBe4 Security Awareness Training:

I highly recommend KnowBe4 Cloud Based Security Training and Services.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Reduction of our attack surface by improving user's resistance to social engineering attacks. With just one training campaign we reduced our phish prone employee percentage to below the industry average and feel confident we can get down under 2%.

Brent W.
BW
Information Systems Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

"Quality phishing testing and training"

What do you like best about KnowBe4 Security Awareness Training?

KnowBe4 is not a totally unique company but provides a quality product at a price that seems much more reasonable than the alternatives out there. I did look at the alternatives and got price quotes from all of them and they were all quite a bit more costly than KnowBe4.

Setup is simple and can be pretty minimal, including your users email address, but the more information you add for your users, the better the testing will be.

Administration is simple and you can even trail their interface by sending a test email out to all of your users.

The sales team was very helpful in getting us setup and allowing us to try out some of their features which ended up showing us how much we needed the product.

What do you dislike about KnowBe4 Security Awareness Training?

The setup of some of the more advanced features can be a little laborious but it isn't difficult, it just takes time.

Recommendations to others considering KnowBe4 Security Awareness Training:

Speak with one of the product salespeople and they will help you with everything that you need to know. There are quite a few options for the end user, so make sure you know what you need and they will help tailor a solution for you.

You will need to keep on top of the periodic phishing test to get the most out of this product.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Our company needed a way to train its users and prevent phishing. We have seen a large decrease in this area, and the monthly testing helps keep our users on top of the subject.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite

"Helpful for our medium sized business"

What do you like best about KnowBe4 Security Awareness Training?

I like the phishing tools and the training videos. The ASAP outline is useful and can help me show the C-level folks what we're doing and why.

What do you dislike about KnowBe4 Security Awareness Training?

Nothing that I know of yet, the tools available have been very useful.

Recommendations to others considering KnowBe4 Security Awareness Training:

The tools available are pretty handy, I am looking forward to sharing some of the training videos with our users.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

We are getting started on training our users to be security minded. I have seen that our folks are pretty decent at questioning emails, but we still need to work on other areas of security.

Joe F.
JF
Systems Administrator Senior Supervisor
Defense & Space
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite

"Keeping user skills sharp"

What do you like best about KnowBe4 Security Awareness Training?

The whole premise is that micro trainings executed on a more frequent basis will give your users better skills at not falling prey to phishing attacks. Also once you get the training and phishing tests set up you can have them run on a regular basis automatically which means low overhead to maintain the system.

What do you dislike about KnowBe4 Security Awareness Training?

Depending on the frequency of your training or how often people are getting phished they might end up seeing the same training fairly often which could lead to eye rolling from the end users.

What problems is KnowBe4 Security Awareness Training solving and how is that benefiting you?

Making sure that our users are trained in phishing and able to recognize any kind of phishing attack, especially the current event kinds, and report them. Also this is a measure we put in place to show our customers that we have their network safety in mind and we will not be introducing viruses onto their systems.