Easy to use, daily security advocate, and effective for all walks of life. My user base has been trained, tested, and made aware of their security responsibilities.
Wish all users were required to use the training(s).
We have a user base that like coupons, recipes, and free items. We have identified and trained these clickers and have provided more training to reduce our IT risks.
I like that it is an integrated platform providing testing, training and information platform for IT and cyber security. Also like that there are training materials on other topics.
I really do not have any complaints. Platform is easy to use and does everything advertised.
The ASAP tab pretty much walks you through setting up your program
Use it to provide IT security training and also user testing: conducting phishing tests.
Video training is short and memorable. It has taken our users from oblivious to aware. When looking for a solution this was very important. Our users were resistant to any intrusion on their time and the brief, entertaining, effective training was exactly what we needed.
The management interface is intuitive and easy to use and the user interface is even easier. Periodic updates from KnowBe4 staff alert us to new training, features, and threats.
I don't have a problem with the system at all, but some promotional material geared toward "selling it" to executives might be beneficial. We have some that think their time is too valuable to waste on training ... and they are our biggest risks and biggest offenders according to our phishing tests.
In the current th
User awareness has been our greatest benefit. They now know the threats that exist, are able to recognize them, and know what to do to avoid and report attacks. This has helped us dodge some hazards and saved a huge amount of money in verified threats to which they would have succumbed without training.
Through phishing tests, we now have metrics that allow us to see security training effectiveness and know where the security weaknesses are in our human resources. Customizing email notifications has allowed us to give that information to department directors as well so they can more effectively manage their department employees by knowing who is participating and who isn't committed.
Being able to send phishing messages to staff (and being able to customize them before I send.)
Good training videos and courses - they also have quizzes that staff seem to tolerate or even enjoy.
Helpful security tips periodically emailed to staff. There are a few dozen of these that reinforce the security training tips they have already learned from the videos.
It isn't over the top, but your account executive will want to talk to you a lot. Both with phone calls and emails. But they are always nice and try to be helpful. I'm not a fan of having a new window open whenever I visit the homepage and login. I can't think of any other website where I go to login and a new tab opens. Not a big deal, but weird.
The risks of not providing security awareness and security training to your staff are too high to not use a service like KnowBe4 in my opinion. I haven't used any of the competing companies, however.
Our staff are much more aware of the risks of clicking on links in emails. They actual enjoy trying to figure out if phishing messages are from me or not. They also don't complain much about taking the security courses. I have them watch videos first, then there are some quizzes to ensure they are really paying attention. Staff have mostly told me they appreciate the trainings.
All the different training programs available
At this point nothing- we have been in partnership with Knowbe4 for over a year and we have had over 10 hospital sign up for your services- maybe the time it takes to get our check for our referral
Great education for your staff
The staff is more aware of phishing and now ask before clicking
I appreciate that the entire platform provides a complete tool to support our cyber security and privacy program.
Like many applications in this world some functions initially appear a bit overbuilt for a novice user. For example the variety of reports you can create is extensive and it does take some time to learn how to get exactly what you want. Fortunately, customer support is highly accessible, patient and very knowledgeable.
We are using the product to compliment our employee training and awareness program. It provides access to an extensive library of well produced training modules. We have only been using the product for just over six months so we have not yet been able to validate through data the results, but anecdotal feedback has been positive.
I do like the automated nature of the testing and users do like some of the training materials they've seen. The AD integration helps, as does the ability to customise emails.
The inability to create training based on past training done rather than past campaigns is tiresome and matters a lot. There's a ton of training material there, but it's not all good or relevant and too much US slanted. Some e.g. GDPR is not updated and indepth enough.
It will definitely help, but be prepared for it take more time to work with than you may be given the impression of.
It has helped raise awareness of dodgy emails and increased user awareness generally, plus it's ticked the GDPR training requirement. Just.
Simple to setup campaigns, lots of automation to remind users and line managers to complete assignments, fun for end users and unbelievable amount of content.
Having to check back and see what extra awesome content has been added or new features made available!
Have a demo, setup the ASAP programme, play around with test scenarios, spend time looking at the content and ensuring it's tailored for your region and business to deliver the best awareness programme to your users.
KnowBe4 is our go to platform for Phishing, Security Awareness, compliance and so much more, the InfoGraphics, quizzes and general content especially region specific is worlds away from previous providers.
Great product for email knowledge and security.
Having my users caught by phishing scams and clicking through
Phishing training
I like that my users are now afraid to open most unknown email because they are worried that I am "trying to trick them". Many users have pointed out how they delete emails because of the information they have seen in the training sessions that they were required to complete
The only thing I don't like is that some users that have completed the training were still showing up as incomplete. If I understand things correctly it is because they closed the browser too soon but it is frustrating when users are calling to say they are being notified to complete sessions
I am getting a better way to teach my users some safety practices. I find that when we tell them something or we send an email that it isn't taken as seriously as it should. KnowBe4's system makes them listen more.
