Users believe that emails are authentic even when their best instincts tell them otherwise. Training your users to avoid common phishing attacks is easy. But the attacks are getting more subtle and sophisticated. I also appreciate the informational e-blasts on new attacks. No better way to avoid the temptation than to get out in front of it and warn our users.
Like any other training tool, it takes discipline to create a schedule for internal "phishing" simulations and then follow-up with training. Maybe a scheduling tool for our IT team would help with this function.
Keeping our end users vigilant to potential phishing is supported by KnowBe4. And being proactive with warnings and training.
The program is easy to understand and the staff at KnowBe4 are very helpful. We were able to get things set up and the phishing tests deployed in just a couple of weeks. It was great to get a baseline score so quickly. I was surprised to find that even with our in-house training, our users were still only average at spotting phishing. Users have improved dramatically in a few months.
There are almost too many choices for types of phishing emails and training. It's hard to pick.
I feel like the staff at KnowBe4 really care that we get the most and best use of the product.
Our staff is becoming more aware of the threats of unknown emails and have significantly reduced their clicking.
KnowBe4's training really uses real world examples. Their testing emails are so real that even my IT folks are impressed by their authenticity. We also like the ability to schedule random tests. This keeps everyone on their toes. In addition to all of the tools that KnowBe4 offers in its toolbox, our account manager calls periodically and checks in to see where we're at. He lets us know when new features have been released and always offers to walk me through setting up new or existing features. He's very encouraging and makes using the KnowBe4 tool set even easier than it already is. I look forward to when he calls.
The only thing I dislike is that my budget isn't bigger to access all of the training videos. However, even with that said, there are many many many videos from which I can choose and they have all been great, relative, and well received by people in our organization.
KnowBe4 has opened my organizations eyes to how easy it is for a bad actor to infiltrate our organization if people are apathetic and/or uneducated on the methods these bad actors can and will use. They have come to appreciate that humans are usually the weakest link in the security chain and are open and willing to learn new techniques to prevent external intrusions. With KnowBe4 and the tools offered it was easy to get them on board and persuade them that everyone's help is key to our organizational security.
I love that I can cater my security awareness to my users. I can use the material provided to create a comprehensive training program that fits our needs better than any 3rd party person or firm could do. I've grown our training program into a competitive game. I've broken all of my users up into 3 different groups and every month I send out standings of the groups based on their risk score. This isn't something built into KB4, but it's something that KB4 allowed me to do. Thats the best part about KB4, I'm not constrained into a small box, I can grow and change the program as my user's needs change and grow too.
Sometimes the training material is out of date and doesn't provide the most current training that my users need. The phishing templates are also sometimes very obvious and I find it difficult to get an accurate read on my users.
Easy to set up and grow along the way. Doesn't need to be a robust training program to start. Once you get your feet wet you can expand your training and phishing to really take advantage of the upper level features. KB4 does a great job of growing with you!
Creating a informed and educated staff that is able to protect themselves against basic internet threats. Empowered staff that loves the challenge of being tested and learning something new.
I know users are the Achilles heal in IT Security, I just wasn't prepared for the amount of failure I found. This tool showed me what I was missing.
I have yet to find anything I dislike about this KnowBe4 product. It does everything it suppose to and more.
You will be dumbfounded once you find out the stuff your users fall for and click on. Users and their emails are your weakest link in IT security, this tool will show you who the problem users are and help you train them to stop making mistakes. The support staff at KnowBe4 is AWESOME, they will walk you through everything step by step and help you setup automated testing and training. All you have to do is sit back and look at reports and make determinations on problem users with warnings or reprimands for repeated failures.
1st test = 26% failure. After some training with KnowBe4, subsequent failures are down to less than 6%. The ability to set an automated monthly random test is awesome! Especially since you can set it to auto enroll users that fail into more training.
It was pretty easy to configure my first training. My representative was knowledgeable enough to walk me through the platform. ADSync helps to sync users with my AD environment.You can start with simple module and go to more advance one. You can use posters, games, newsletters,etc
It take me bit of the time to configure phish alert button for GSuite. I need to involve Google support to troubleshoot the issue and finally I was able to put it to work.
Easy to implement and more than 900 different training video modules on huge variety of different topics.
I was able to find even nodules that are non related to cyber security
My users become more knowledgeable about all type of phishing, spear-phishing, spoofing e-mail that company receive on daily basis. The know thinking before clicking on suspicious links.
I like the variety of training courses offered from safety, security awareness, HR topics & more!
My experience with KnowBe4 has been positive. I haven't experienced any issues.
The KnowBe4 training allows us to engage our associates and provide critical training that is easily accessed and completed during their work day.
I absolutely love and utilize the phishing simulations and trainings as a result of the simulations. I use the scheduled campaigns to send out tips and tricks each month. Phish alert button is enabled on our email accounts as well as the second chance alert. All of these things have played a major role in stabilizing our environment at my company.
I have not found anything that I dislike about the system.
If you struggle with cyber security at your organization, this is an amazing tool. I did a free "trial" where I sent out the first phishing simulation to see if I liked this, and it surpassed my expectations. Wonderful platform!
People at my organization actually fell victim to CEO fraud and that was the last straw and what made me go out and purchase this service. I have noticed a significant drop in the number of people clicking on links in emails and i believe folks have gained knowledge with the annual training that they get assigned in addition to any training as a result of a phishing simulation.
Staff keep in mind that any email could or can be a phishing email.
Staff complain about the training. Some users don't even watch them.
We had a problem with staff not having any cybersecurity training. We solved that problem with KnowBe4. Staff actually catch the test phishing emails and show me them.
Great feature set. Excellent Customer success and support teams.
Some configuration settings are not intuitive and take some digging to understand.
Great product.
Threat awareness, and a reduction in the number of malware incidents. Staff are quick to ask about anything suspicious.
