The KnowBe4 team was a true partner in getting us up and running quickly. Their personal hands-on 'white glove' approach with training our team to use all of the system's features ensured we had a successful deployment. From Phishing testing to Information Security and Compliance training, it covers all of what we need, and it now has us re-thinking our entire training approach. As a bonus, we created a Compliance module using a custom recording and incorporated that into our training.

The documentation is excellent, and the support desk is very responsive. We are a small client, yet to KnowBe4, that does not matter. It was like a partnership.

Automating the email delivery, the customizable branding of the product interface, and customization of the email content is the tip of the high-value feature iceburg!

There was an unnecessary amount of pressure to onboard quickly. The configuration for the Office 365 exchange setup is complex, and the engineer did not walk us through the nuances of that configuration. That resulted in several false starts. Administrators have additional information in their portal, which makes it challenging to find their specific assigned training. Aside from the Kevin Mitnik training and the "The Inside Man" series, the other targeted training modules were much less impactful because of their less serious and cartoon-like presentation.

Be sure to detail your base requirements before engaging KnowBe4.

Keep in mind that for the Security Awareness training to be successful, all employee communication must be engaging.

Be prepared to accept the advice of the KnowBe4 engineers. It is their business, and they know it best.

Our goals were to deliver automated Phishing testing and annual security awareness and compliance training. What we got was so much more! The phishing testing presents a score for the individual, makes suggestions, and can even auto-enroll the user in specialized training if you configure it to do so. It scores the entire organization and ranks the company against other companies of the same or similar size in the same or similar industry. These metrics are a great way to measure the progression of the organization's security program and to report the continued value of information security to senior leadership.

The security awareness training modules scored the individual and the organization as a whole. There is the ability, which we have not yet leveraged, to categorize employees in risk groups and auto-assign specific training.

It is very easy to assign training and to track to make sure the training is completed.

Some of the videos don’t capture the audience well.

It is great. Just keep training and testing. It is not a silver bullet.

Using KnowBe4 helps train our employees to be on the lookout for phishing emails. By knowing what to look for makes it less likely they will fall victim.

Excellent training platform with several modules and languages. Phishing testing product is also excellent with random phishing excercises.

The phishing hook product that integrates with e-mail can only reside in your Outlook window instead of the individual e-mail which is counter intuitive. Otherwise, no issues.

We have raised the awareness to phishing which is the # 1 threat to businesses with the use of random phishing tests as well as regular training.

Simply put, the wide variety and excellent content available prevent user burnout.

My only complaint, if you can call it that, is that I'd like more 5 - 10 minute videos.

The primary problem solved is user burnout. With less repeated training, more attention is paid to the topic at hand.

It has a lot of content in several languages. It allows to create training campaigns and reminds managers automatically. It allows to do simulated phishing exercises.

Maybe the metrics could have ways to be more granular (or detailed).

All the employees, contractors and directors can be fully trained which not only lowers the risk of the organization but also help us to comply with regulations.

Their customer service is outstanding and they continue to add and improve their service offerings. They always seem to be on top of the most current threats out there.

I would prefer if they allowed our subscription to cover an unlimited number of users so I didn't have to leave out some clerical staff or other associates due to cost.

none

Employee awareness of phishing and other related cybersecurity risks

The phishing simulation campaigns are close to real.

The reinforcement through additional training videos

Could be more contextual-

Campaign that matches the business use cases of specific industry vertical

Campaign that simulates seasonal threats

It's a rapidly evolving solution. Please ensure that your SMEs have the opportunity to deep dive into the solution.

Strengthening the human firewall

Listing the cyber IQ of employees

How easy it is to set up a phishing campaign to send out to our users. Also, KnowBe4 has a fantastic training module that helps us in fulfilling our requirements annually.

I wish we had started using this earlier on. It is so simple to use and is an essential tool in our day-to-day business.

We have been using KnowBe4 for about a year now and are delighted with it. We can train our employees with phishing exercises, as well as numerous training modules.

Security Awareness Training content has a broad level of Security vectors and covering almost all regulatory compliances.

Also totally customizable to create your own Phishing assessment

KnowBe4 should cover India based compliance regulation as well as regional training.

I strongly recommend using KnowBe4 for security awareness and Phishing assessment.

We strongly believe that Security awareness is the first level of defense and knowBe4 helps us to make such awareness across the user about Phishing email, Different social engineering activity, Identity, and access management..etc.

Employees become responsible as well responsive to report short of malicious acts. so that the security team can respond to it and take the necessary action.

Variety of training modules that continue to be updated; humor; quizzes, etc. Tremendous support for phishing campaigns and reporting

Not much if anything at all, they continue to enhance their platform and be very responsive to support related inquiries

educating employees on malware, mobile device security, passwords, phishing (what to look out for), PII, basically everything under the sun with respect to cyber security