Kipu Reviews & Product Details

Kipu is the leader in behavioral health technology, powering more than 5 million episodes of care annually across 6,000+ facilities. As the first intelligent operating system built for behavioral health and powered by Kipu Helix™, our unified platform connects your entire patient journey—helping your organization reach more patients, maximize revenue, and protect compliance. One platform for EMR, CRM, RCM, GRC, and AI Workflows. Clinical Operations (EMR & Kipu Intelligence) Your record of truth for patient care, with an intuitive, customizable platform for documentation, treatment planning, scheduling, medication management, patient engagement, reporting, and outcomes tracking. Longitudinal View: Kipu EMR provides a more complete view of the patient journey across programs, levels of care, and locations, helping organizations improve continuity of care and operational visibility. AI Powered Workflows: Leverage AI-assisted documentation, chart review, note auditing, and workflow automation to reduce administrative burden and improve efficiency. Developed on Amazon Web Services (AWS) and backed by HITRUST and ISO/IEC 42001 certifications, it applies strict ethical, security, and governance standards to ensure every feature enhances, never replaces, clinical decision-making. Highlights: - Up to 40% growth in patient census reported by organizations using Kipu - Up to 42% overall time savings in clinical documentation and - Up to 67% time savings completing biopsychosocial assessments - 60–70% less time spent documenting new and existing clients  Growth & Admissions (CRM) Manage referrals, admissions, outreach, and patient engagement through workflows purpose-built for behavioral healthcare. Connected Journeys: Seamless integration with Kipu EMR connects the experience from initial contact through treatment. Alumni Engagement: Team Recovery extends support beyond discharge to cultivate long-term recovery communities. Highlights: - Supports more than 100,000 admissions annually - Purpose-built for behavioral health admissions and referral workflows - Connected patient journey from inquiry through long-term engagement Revenue & Financial Operations (RCM) Optimize financial performance and streamline claims management with integrated revenue cycle management, billing quality controls, and embedded patient payment solutions. Kipu Payments: Powered by Stripe, collect patient payments directly within one platform. Optional patient financing options available through Sunbit. Billing Audit Tool (BAT): Identify and fix billing issues before submission to accelerate payment timelines. Highlights: - Approximately 1.5 million claims submitted annually - Up to 99% Perfect Pass and Clean After Waystar Rate - Clearinghouse rejection rates as low as 0.44% - Payer rejection rates as low as 0.21% Compliance & Business Intelligence Stay continuously compliant, reduce institutional risk, and make data-driven operational decisions. Kipu GRC/Compliance: Simplify accreditation readiness (CARF/Joint Commission), regulatory compliance, and staff training. Kipu BI: Access customizable reporting and forecasting capabilities to improve clinic performance. Highlights: - The only patented compliance software purpose-built for behavioral health - 14,000+ regulatory requirements tracked and 600+ successful surveys supported - Up to 35% reduction in compliance administration time - 2,000+ data attributes available for reporting and analytics Security & Trust Security, privacy, and compliance are foundational to the Kipu platform. Kipu maintains HITRUST certification and supports thousands of behavioral healthcare organizations with secure, compliant workflows designed to protect sensitive patient information and meet evolving regulatory requirements.

Seller

Kipu Systems

Discussions

Kipu Community

Languages Supported

English

Solution Type

Best-of-Breed

Value at a Glance

Averages based on real user reviews.

Return on Investment

5 months

View More Pricing Information

Kipu Integrations

(1)

Verified by Kipu

Dustin H.

Mid-Market (51-1000 emp.)

5/21/2024

"Lead BHT"

5/5

What do you like best about Kipu?

The reason I like Kipu EMR it super easy to navigate through. Everything is laid out in a simple matter to understand. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

There is nothing that I dislike about Kipu EMR. Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

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Thank you for your review, Dustin! We are glad to hear everything is user-friendly for you to use Kipu at your facility. Thank you for being part of the Kipu community!

Brooke K.

Physican Assistant

Small-Business (50 or fewer emp.)

5/23/2024

"Overall quite efficient"

4.5/5

What do you like best about Kipu?

Kipu is easy to learn and straightforward. It is nice to be able to prescribe directly from Kipu. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

I wish vital signs automatically populated in notes. I would like it to be easier to find unsigned documents and notes. It would be nice to be able to save personal key phrases or templates. Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

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Thank you, Brooke, for your thoughtful review! We're glad to hear that you find Kipu EMR easy to learn and efficient for prescribing directly. We appreciate your feedback on vital signs and document management and will consider these suggestions for future improvements. Your satisfaction with the efficiency of charting is important to us.

Thank you for being part of the Kipu community!

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/28/2024

"LOVE Kipu"

5/5

What do you like best about Kipu?

convenience

Easy to maneuver

Features are great

Easy to understand Review collected by and hosted on G2.com.

What do you dislike about Kipu?

I like everything about it. I wish more agency know about this Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

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Thank you for your enthusiastic review! We're delighted that you find Kipu EMR convenient, easy to maneuver, and feature-rich. It's great to know that it has improved your reporting and documentation processes without any crashes or lost documents. We appreciate your support and hope more agencies discover the benefits of Kipu EMR.

Thank you for being part of the Kipu community!

Regan M.

Small-Business (50 or fewer emp.)

1/4/2024

"Targeted Case Manager/ Intake Specialist"

5/5

What do you like best about Kipu?

Kipu EMR is easy to navigate, making a seamless transition for 1st time electronic medical records users. The most helpful tool is the ability to insert a pre-typed response, making the charting experience time effective and efficient. I use Kipu EMR on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

I cannot note any downsides of using Kipu EMR. Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

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Hi Regan,

Thank you so much for sharing your experience with Kipu EMR. We're thrilled to hear that our platform is making a significant impact on your daily operations, especially as a Targeted Case Manager/Intake Specialist. It's great to know that the ease of navigation and the feature to insert pre-typed responses are enhancing your charting experience, making it more time-efficient and effective.

We understand how critical it is for small businesses to manage multiple assignments efficiently and stay up-to-date with tasks. It's heartening to hear that Kipu EMR is effectively addressing these time-efficient related business problems for you.

Thank you for being part of the Kipu community!

Sophia H.

Therapist

Mid-Market (51-1000 emp.)

5/21/2024

"Kipu is amazing!"

5/5

What do you like best about Kipu?

Kipu has helped me with my clinical notes as well as helping me identify patients. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

Nothing, has helped so much. Even when it has minor issues it is fixed within the hour. Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

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Thank you, Sophia, for your fantastic review! We’re delighted to hear that Kipu EMR has been instrumental in assisting with your clinical notes and patient identification. It's great to know that even minor issues are resolved promptly, ensuring smooth operations for you.

Thank you for being part of the Kipu community!

Amanda L.

Case Manager

Small-Business (50 or fewer emp.)

1/4/2024

"Extremely Easy & Useful"

5/5

What do you like best about Kipu?

It is extremely easy to navigate through Kipu EMR. I can easily access patient information and all the necessary inserts for daily use. It is helpful to have everything in one place. It's a very simple to use and keep track of patient information. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

There are times when my input gets erased between me hitting "update" and trying to save my information. This happens when I'm putting in notes, or assessment, group notes.

I would like to see some easy team communication feature. Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

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Hi Amanda,

Thank you for taking the time to review Kipu EMR and for highlighting its ease of use and utility in your daily tasks. We're glad to hear that the platform simplifies patient information management and consolidates everything you need in one place.

We take note of your concern regarding the occasional loss of input between updating and saving information, especially with notes and assessments. We understand how frustrating this can be and appreciate you bringing it to our attention. Our team is continually working on improving the platform, and your feedback is invaluable for this process.

Your suggestion for an easy team communication feature is also well-received. Enhancing team collaboration within Kipu EMR is something we can definitely look into, as we strive to make our software as comprehensive and user-friendly as possible.

We're pleased to know that Kipu EMR is effectively reducing paperwork for you and aiding in keeping track of daily tasks, assessments, treatment plans, and group activities. It's our goal to make administrative processes more streamlined and efficient, allowing you to focus more on patient care.

Thanks for being part of the Kipu community!

Amanda H.

Small-Business (50 or fewer emp.)

1/9/2024

"Easy to learn"

5/5

What do you like best about Kipu?

It's very simple once you get to know it Review collected by and hosted on G2.com.

What do you dislike about Kipu?

For the clients coming in during the intake, they complain most about the repetitive questions. If you could figure out a way to combine the pre admission, the biophysico social and the comprehensive together somehow, that would be great. Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

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Hi Amanda, We're glad to hear that you find Kipu EMR easy to navigate. We appreciate your feedback about the repetitive questions during intake and will definitely take it into consideration for future improvements.

Thank you for being part of the Kipu community!

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/23/2024

"User friendly"

5/5

What do you like best about Kipu?

The layout of KIPU allows this to be a user friendly program even for 1st time users. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

Due to this program being web based there are days that it takes long to load pages depending on our internet speed. Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

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Thank you for your review! We're thrilled that you find Kipu EMR user-friendly, especially for first-time users. We understand the occasional loading issues due to internet speed and continuously work to optimize our web-based program. Ensuring patient safety with minimal downtime is our top priority.

Thank you for being part of the Kipu community!

Maricela A.

Small-Business (50 or fewer emp.)

1/4/2024

"Super simple"

5/5

What do you like best about Kipu?

How simple it is to use. I'm not too much a tech person, but navigating through Kipu is so simple. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

Nothing. It's quick, easy & very simple. Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

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Hi Maricela,

Thank you for your review of Kipu EMR. We're thrilled to hear that you find our platform super simple and easy to navigate. Our goal is to make Kipu EMR accessible and user-friendly for everyone, regardless of their technical background.

It's great to know that the quick and straightforward nature of the system meets your needs and expectations. We understand how important it is for healthcare professionals to access patient information efficiently, and we're glad that Kipu EMR is facilitating this for you.

Thank you for being part of the Kipu community!

Steven C.

Peer Support Specialist and Lab Personnel

Mid-Market (51-1000 emp.)

1/4/2024

"Highly functional, easy to learn and navigate."

5/5

What do you like best about Kipu?

The best part about KIPU to me is the learning curve, the navigating ability and use. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

I don't dislike anything about it. It's highly functional and easy to learn. Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

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Hi Steven,

Thank you for taking the time to share your positive experience. We are particularly pleased to learn that Kipu EMR has been effective in addressing and streamlining your treatment billing processes. Knowing that our software not only meets but exceeds your expectations in this critical area is immensely gratifying for our team. We are committed to maintaining the high standard of service and functionality that you've experienced.

Thank you for being part of the Kipu community!