Ketch Reviews (158)

Reviews

Ketch Reviews (158)

4.6
158 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its intuitive interface and exceptional support, which make the setup and ongoing management of privacy compliance straightforward. Many appreciate how easy it is to implement and customize, allowing teams to efficiently manage consent across various jurisdictions. However, some users note that the platform can be complex initially, requiring time to fully understand all features.

Pros & Cons

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Mike P.
MP
Mike P.
Website Development
Small-Business (50 or fewer emp.)
"Intuitive and User-Friendly, Yet Powerful Privacy & Data Governance"
5/5
What do you like best about Ketch?

What I like best about Ketch is how intuitive and user-friendly the platform is while still offering powerful privacy and data governance capabilities. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

While Ketch is a strong platform overall, there are a few areas that could be improved. Some of the more advanced features have a learning curve, especially for new users who aren't familiar with privacy and compliance workflows. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thanks for the review, Mike! Really glad the balance between intuitive and powerful is landing for you. That's a tough line to walk and it's great to hear it's working day to day. The point on advanced features having a learning curve is fair; we're looking at ways to flatten that for newer users. Sounds like consolidating consent, DSRs, and compliance into one platform has freed up real time for your team, which is exactly the shift we're aiming for. Thanks for choosing Ketch!

Monica M.
MM
Monica M.
Barcelona Chapter Chair
Enterprise (> 1000 emp.)
"Advanced, Intuitive Privacy Platform with Unmatched Support"
5/5
What do you like best about Ketch?

The tool is incredibly advanced and intuitive, but what’s even more valuable is the wonderful team they’ve brought together to help build it and train users on it. Their support feels unmatched compared with any other privacy platform on the market. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

Although it’s very comparable to competitors, the cost of the tool can be prohibitive for smaller players in the market who are looking for a reliable, advanced solution but don’t have the budget for a higher-priced option. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thanks for the review, Monica! Really glad the implementation across web, mobile, and CTV came together smoothly, including the authenticated experience and DSR integration. That's not a small lift, and it's great to hear the team made it feel manageable! Appreciate you taking the time to write this up.

Stephanie L.
SL
Stephanie L.
Web Manager
Financial Services
Mid-Market (51-1000 emp.)
"Effortlessly Manages Cookie Consent Across Websites"
4.5/5
What do you like best about Ketch?

I like how easy it is to manage our jurisdictions and stay up to date with new privacy regulations using Ketch. There is a regulations page that updates frequently with new privacy laws that are coming online. Additionally, the initial setup of Ketch was very easy, which enhanced our overall experience. We feel that the tool is a good value relative to the price and we liked being able to customize the contract to get the features we needed. We evaluated several large vendors before purchasing Ketch. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

I wish it wouldn't pull in tags that aren't in use and are turned off in our Google Tag Manager. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thank you for sharing this, Stephanie! Easy setup, real regulatory coverage, and flexibility to configure the contract around your needs is exactly what Ketch is built to deliver. Your feedback on inactive GTM tags pulling through is noted and genuinely useful for our team. We're glad Ketch is keeping your web properties covered as the privacy landscape keeps moving.

Gabriel M.
GM
Gabriel M.
ESL Materials Designer
Small-Business (50 or fewer emp.)
"Intuitive Privacy Management with Great Free Tier"
5/5
What do you like best about Ketch?

I like that Ketch offers a great free tier that's easy to use, especially for someone who's not technical. The intuitive and simple online experience helps me manage cookies and privacy policy effortlessly on our business's website. The ease of understanding and clear explanations allow me to use the website to the fullest, even though I've never developed a website before. The initial setup was very easy as well. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

I guess the easiest would be to have an MCP connection so that I can just talk to Claude, and it can set up everything needed for my website. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thanks for the review, Gabriel! The Ketch Agent Network is built to make privacy setup and management more automated over time, so stay tuned. Glad Ketch has been a good fit!

Vince B.
VB
Vince B.
Sr. Product Owner - Omni Channel Global Availability and Consumer Sourcing
Enterprise (> 1000 emp.)
"Scalable Consent Management with Quick Implementation"
5/5
What do you like best about Ketch?

I love Ketch for its ease of use, incredible scalability, and rapid implementation. The ability to seamlessly layer across all platforms like Web, Mobile, CTV, and OTT gives us a unified view of the customer. I'm impressed with how it really understands our industry needs, allowing us to deploy across multiple platforms in just a few days. The initial setup was very easy, and we got our pilot sites up within a few hours. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

TAG and tracker management can be improved to make it easier to scale. It also needs more visibility and greater control, particularly the ability to manage items at the site level rather than at the organization level. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thank you for the review, Vince! Hearing that you were live on pilot sites within hours is exactly the outcome we design for. Your feedback on TAG and tracker management is well taken. Granular, site-level controls are an area of active investment, and we appreciate you helping us get there. Thank you for your partnership!

Alex V.
AV
Alex V.
Small-Business (50 or fewer emp.)
"Effortless Consent Management and Seamless Integration"
4.5/5
What do you like best about Ketch?

I really appreciate the ease of use with Ketch. Transitioning from OneTrust, which seemed outdated, Ketch's intuitive UI felt seamless and perfect for our small team. The implementation process was incredibly fast, taking only about three weeks compared to the three months it took with our old vendor. The UI is very user-friendly, and the data rights automation flows are excellent, making life easier for our customer service team, which used to handle these tasks manually. I'm also impressed with the native integrations, particularly with Shopify, Klaviyo, Attentive, and Amplitude, which makes connecting all our systems simple. Working with Mike and his team on automating some of our data rights flows has been wonderful. Overall, Ketch has been working amazingly for us, and its ability to efficiently integrate with our tools and support our agencies has been great. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

Some of the things Ketch could improve on are just cookie scraping. They are missing a couple of our smaller cookies. They use DuckDuckGo for cookie classification, and finding cookies is probably the biggest issue I'm seeing at the moment. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thank you so much for the review, Alex! We're thrilled that the transition from OneTrust felt seamless and that the data rights automation has made life easier for your customer service team. That's exactly what we're here for. Mike and the team love working with you. Thanks for being a Ketch customer, we're glad to have you with us!

Verified User in Computer Software
EC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Easy to Use, Cost-Saving Consent Management with Seamless RudderStack Integration"
4.5/5
What do you like best about Ketch?

Ketch is an easy to use product that's saving us money. It does everything we need it to and has a great integration with RudderStack, so it's easy for us to centralize consent capture and management across our entire customer data stack. Our web team and data team worked together to get ketch implemented in about a week. The Ketch was also great to work with getting us onboarded. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

Customizing the design of the experience across every surface was a bit tricky to figure out. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thanks for the review! Glad the RudderStack integration is pulling its weight. Centralizing consent across your data stack is exactly the kind of setup it's built for. A one-week implementation with your web and data teams working together is a great turnaround, too. Thanks for choosing Ketch!

JK
Justin K.
Senior Director of Marketing
Mid-Market (51-1000 emp.)
"Ketch Solved Our Compliance Challenge from Day One"
5/5
What do you like best about Ketch?

Ketch solved our challenge from day 1. We reached out around a specific compliance issue, and they had a solution proposed that matched our needs within 24 hours. Speed, attention to detail, and the ability to understand and attack our issue were key. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

No real dislikes about Ketch, honestly. I have no complaints. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thanks, Justin! "Solved from day one" is exactly what we aim for. Really glad the team was able to move fast and get you up and running smoothly. Thanks for taking the time to share this!

Andrew W.
AW
Andrew W.
Enterprise (> 1000 emp.)
"Effortless Privacy Compliance with User-Friendly Interface"
4.5/5
What do you like best about Ketch?

I use Ketch for cookie consent management on our global website and it really helps us maintain privacy and data rights compliance with frequently changing geographic regulations. The platform is very user-friendly and a breeze to use, making it very simple to make changes as regulations change. We are grateful for the periodic cookie scans and notifications of new trackers added to the site, especially since our content creators are located across multiple countries. Ketch provided a better user experience for implementation and reporting compared to Cookiebot. The setup process was quick and easy. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

Nothing Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thanks for the review, Andrew! Keeping up with regulations across a global site is no small feat, glad we make it a little easier. Really appreciate you taking the time to share this.

Simon U.
SU
Simon U.
Web Product Owner
Enterprise (> 1000 emp.)
"Intuitive, with Exceptional Support"
5/5
What do you like best about Ketch?

I really liked the support from the beginning and the clarity of the information for the implementation of Ketch. The service is very good. As for the platform, once you understand it, it is intuitive and easy to use. It has a quite clear UX/UI. The shared documentation and follow-up meetings were key, as there was always availability from Ketch, which facilitated the implementation process. Now I am able to make changes and adjustments without requesting support. The latest release greatly improved the UX, making it more logical for the user. Review collected by and hosted on G2.com.

What do you dislike about Ketch?

I can't think of anything to improve, everything is very good at the moment. Review collected by and hosted on G2.com.

Response from Stephane Le Mentec of Ketch

Thank you for this, Simon! Exactly what we're building toward: an implementation experience clear enough that you can operate independently from day one. Glad the latest UX update landed well. We'll keep it coming. Thank you for your partnership!