--- title: Ketch Reviews meta_title: 'Ketch Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 166 reviews by the users' company size, role or industry to find out how Ketch works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 166 scale: '5' date_modified: '2026-08-01' parent_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- # Ketch Reviews **Vendor:** Ketch **Category:** [Consent Management Platforms](https://www.g2.com/categories/consent-management-platform-cmp) **Average Rating:** 4.6/5.0 **Total Reviews:** 166 ## About Ketch Ketch is redefining responsible data use for the AI era. The Ketch Platform helps brands collect, control, and activate clean, permissioned, AI-ready and privacy-safe data across every device, system, and third-party app. The Ketch platform includes products for: - Consent and Preference Management - Marketing Preference Management - Data Subject Rights Fulfillment - Data Mapping, Discovery, and Classification - Risk Assessments and Reporting Brands around the world use Ketch to simplify privacy and consent operations, increase revenue from advertising, data, and AI initiatives, and build trust with customers and partners. Customers report their favorite aspects of the Ketch platform include: - Intuitive, easy-to-use interface for non-technical team members. - No coding required for creating policies, building automations, and customizing privacy notices. - Pre-built integration library including popular systems and applications. - Responsive, proactive, and consistent customer support. Learn more at ketch.com. ## Ketch Pros & Cons **What users like:** - Users praise Ketch for its **excellent customer support** , particularly highlighting the attentive and helpful implementation team. (56 reviews) - Users praise Ketch for its **user-friendly interface** , facilitating easy management of privacy options and consent choices. (55 reviews) - Users value the **ease of implementation** with Ketch, praising the outstanding support and smooth integration process. (36 reviews) - Users commend Ketch's **exceptional customer support** , highlighting the attentive and knowledgeable implementation team throughout the process. (32 reviews) - Users praise the **user-friendly interface** of Ketch, enjoying its simplicity and customizability for managing privacy options. (30 reviews) - Onboarding (28 reviews) - Easy Implementation (25 reviews) - Easy Setup (24 reviews) - Easy Integrations (22 reviews) - Users praise Ketch for its **exceptional customer support** , enhancing team collaboration and simplifying privacy management processes. (22 reviews) **What users dislike:** - Users note a **steep learning curve** with Ketch, making customization and navigation somewhat challenging for new users. (15 reviews) - Users find Ketch's **poor interface design** challenging, making navigation and feature discovery somewhat confusing. (14 reviews) - Users find **navigation difficult** , often struggling to locate features and settings within Ketch's interface. (11 reviews) - Users desire more **integration flexibility** and options, expressing a need for broader connections and customizations. (9 reviews) - Users find the **complexity issues** of Ketch's navigation and filtering can hinder efficient usage of the platform. (8 reviews) - Difficult Navigation (7 reviews) - Insufficient Training (6 reviews) - Limitations (6 reviews) - Limited Customization (6 reviews) - Navigation Issues (6 reviews) ## Ketch Reviews ### 1. Automating a complex DSR workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Sam G. | Sr. Manager, IT, GRC, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Ketch?** Ketch helps to automate some complex use cases when it comes to managing Data Subject Requests (DSRs). By automating the DSR process, significant time is saved to enhance other aspects of our Privacy posture. **What do you dislike about Ketch?** Ketch automation needs to keep up with the growing number of use cases found in the marketplace. **What problems is Ketch solving and how is that benefiting you?** Ketch provides a repeatable, and automated method for managing some of the DSAR scenarios. **Official Response from Stephane Le Mentec:** > Sam, thanks for the thoughtful review! We’re so glad Ketch is helping you automate DSR workflows, and freeing up time for broader privacy efforts. Great callout on evolving automation needs, we’re actively expanding capabilities to meet new use cases. Appreciate your partnership! ### 2. Great service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Ketch?** Ketch is delivering great value for us while also expanding their offering and continuously improving their services without raising our rates or changing contracts. **What do you dislike about Ketch?** Nothing I can really think of at this moment. **What problems is Ketch solving and how is that benefiting you?** They are helping us with our cookie consents via their Ketch CMP platform and also Marketing Preferences management as well. Their help has been instrumental in lifting our privacy efforts and helping deliver a better privacy experience to our customers. **Official Response from Colleen Barry:** > Thank you for taking a moment to review Ketch! We sincerely appreciate your business and partnership. ### 3. Excellent Support and Smooth Onboarding that is Heads Above the Rest **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Ketch?** The onboarding with Ketch was a smooth process - when we need to slow down or speed up our customer experience lead has been a great help every step of the way. Once onboarded Ketch is easy to use and simple to understand. We love the communication feedback. **What do you dislike about Ketch?** As of today there is nothing we have come across to dislike. **What problems is Ketch solving and how is that benefiting you?** Improving compliance & risk management **Official Response from Stephane Le Mentec:** > Thanks so much for the great feedback! We’re thrilled to hear the onboarding experience was smooth and that our team could adapt to your pace. It’s great to know the platform is easy to use and helping with your compliance and risk management goals. We appreciate your partnership! ### 4. Great Product and Exceptional Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Ketch?** We implemented Ktech to streamline and scale our data privacy operations, particularly around consent management and DSAR automation. While the platform itself is great and configurable. What truly set the experience apart was the exceptional support from the team . Mike was always ready to provide guidance and support. **What do you dislike about Ketch?** While the overall implementation was successful. Some gaps still exist within the assessment capabilities. Which I believe is currently in development. **What problems is Ketch solving and how is that benefiting you?** Automation **Official Response from Colleen Barry:** > We're delighted to hear that you've had a positive experience with our platform and team. We think Mike is pretty great too :) Sincerely appreciate your feedback on the assessment capabilities, and we hope to improve this to meet your expectations. Thank you for choosing Ketch. ### 5. Quick, Outstanding Level of Work **Rating:** 5.0/5.0 stars **Reviewed by:** Alex H. | Integrated Marketing Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Ketch?** We needed a solution turned on quickly, and the Ketch team jumped through hoops to make sure we had an outstanding Consent Management tool in place in hours. In particular, Mike made himself immediately and constantly available to us, guiding us through the entire process. **What do you dislike about Ketch?** Ketch moved quicker than our web development team could! But I would say that's thinly veiled praise. The only other thing I would add is that it would be helpful if there were some kind of a "consent management 101" video available to us to help guide our decisionmaking. **What problems is Ketch solving and how is that benefiting you?** They help protect the relationship we have with our consumers through a transparent, easily understood tool. **Official Response from Stephane Le Mentec:** > Thanks so much for the great review, Alex! It’s always our goal to move fast and deliver real value. Love the suggestion about a “Consent Management 101” video. And yes, we’ll take "quicker than our web development team” as a compliment 😊. We appreciate your partnership! ### 6. Excellent functionality and great to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Ketch?** Ketch's solution is very comprehensive. They update the functionality frequently and adjust continually for new laws domestincally and internationally. The interface is pretty straight-forward once you get used to i. **What do you dislike about Ketch?** I haven't experienced any downside except for some glitches years ago as the product was earlier in its development. **What problems is Ketch solving and how is that benefiting you?** We are expanding into APAC and EMEA, which includes the associated privacy law requirements. Maintaining support for the over 10 jurisdictions, including the various US state requirements would be next to impossible without Ketch. **Official Response from Stephane Le Mentec:** > Thanks so much for the thoughtful review! We're glad Ketch is helping you stay ahead of global privacy requirements as you expand, and that the platform continues to grow with your needs. We appreciate your long-term partnership, and love hearing that the experience has only improved over time! ### 7. Our onboarding experience with Ketch was nothing short of great **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Marketing Campaign Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Ketch?** Our Sales and Customer Experience team were phenomenal and quick to respond if we ever had questions or concerns. The product allows us to capture consent management preferences easily and we are able to have an organized dashboard to show us insights into those preferences. **What do you dislike about Ketch?** Not a ton to dislike, I think there was just a learning curve for us being so new to consent management **What problems is Ketch solving and how is that benefiting you?** We are implementing Salesforce Marketing Cloud Personalization and needed a consent management platform to help us capture consent so we could properly use SFMCP - so far Ketch has been an excellent tool to solve the problem! ### 8. Ketch helps coordinate across disparate departments on your data privacy concerns **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Ketch?** It can be difficult to coordinate across departments and keep our privacy efforts in sync while still scaffolding our new product offerings moving forward on the development front. Customer privacy is very important in our industry when we build products to support their needs. Ketch helps us stay within the bounds of the law and Ketch has helped us to feel confidence that we are on track to build responsible products. **What do you dislike about Ketch?** The downside to me is having a product that is outside of our normal "big" providers of services (Microsoft, etc). Learning a new set of tools is a challenge when my schedule is full. The functionality outweighs this concern. **What problems is Ketch solving and how is that benefiting you?** Keeping our privacy efforts on track as we build new products across departments. It is easy to get lost on where your organization is at with proper approvals and covering your company interests but Ketch keeps it all organized and makes information actionable. ### 9. Best Customer Service and Best Consent Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Ketch?** I have been blown away by Ketch. Ketch's customer service is the BEST! I worked with other privacy vendors and this company was offering a white glove service compared to other competitors. They were responsive to our questions, made holistic product changes based on our unique use cases, and helped us troubleshoot issues when the team ran into them. I also really appreciated that their product included additional features that were NOT required by legal or regulatory requirements. They had features that provided value to a privacy program. Lastly, I really appreciated how simple the user interface was to use and the support articles that are available. It was a quick and smooth transition compared to other vendors where there was a lack of intuitiveness to the tools and documentation to help implement. I would recommend working with them 100% of the time as they will be valueable partners as both your privacy program matures and the Ketch product matures in parallel. **What do you dislike about Ketch?** Ketch should be able to orchestrate consent preferences with SDKs, rather than having organizations handle this themselves via code. That's the only downside of using their consent management platform. **What problems is Ketch solving and how is that benefiting you?** Working with an existing consent management platform provider that was having issues often and we didn't have dedicated (or great) support to fix issues, so we wanted to switch to a different privacy vendor with a simplier tool and better customer support. ### 10. Excellent Product Built by Wonderful People **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Ketch?** The Ketch interface is very user-friendly, and the team is open to feedback and works quickly. The customer support is by far some of the best and most responsive I've had in this industry. **What do you dislike about Ketch?** Honestly, I've haven't run across anything I don't like about Ketch so far. **What problems is Ketch solving and how is that benefiting you?** We needed better oversight into metrics related to our CMP, and we needed an SDK that wouldn't cause our app to crash. **Official Response from Stephane Le Mentec:** > Thanks so much for the kind words! We’re glad the interface has been easy to use and that our team has made a strong impression. We take pride in being responsive and collaborative. It’s great to hear Ketch is giving you the oversight and stability you needed. We appreciate your support! ### 11. Great platform for managing consent. **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Ketch?** The setup was easy, and our implementation specialist was excellent. **What do you dislike about Ketch?** Some of the initial jargon in the application is confusing at first. **What problems is Ketch solving and how is that benefiting you?** Managing consent accross multiple juristdictions. **Official Response from Stephane Le Mentec:** > Thanks so much for the review! We're glad to hear the setup was smooth and that our support team delivered a great experience. We appreciate the note on jargon, we’re actively working to make the platform even more intuitive. Thanks for trusting Ketch to help manage consent across multiple jurisdictions! ### 12. Great Support and simple to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Ketch?** Takes the worry out of being compliant with the every changing privacy regulations. There interface is easy to use (once you understand it), and the support is outstanding. Our Customer Support rep is VERY responsive and explains things very well. **What do you dislike about Ketch?** Not much of a downside. it's pretty simple to understand. **What problems is Ketch solving and how is that benefiting you?** Helping manage inbound requests in all applicable state to keep us compliant. **Official Response from Stephane Le Mentec:** > Thanks so much for the kind words! We’re glad the platform helps take the stress out of compliance and that you’ve had a great experience with our support team. Love hearing that things feel simple and effective, that’s exactly what we’re aiming for. Thanks for being a valued partner! ### 13. CMP Implementor **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Textiles | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Ketch?** Ketch interface was streamlined and there was lots of literature to help those that were not tech-saavy. **What do you dislike about Ketch?** There are many gaps that continued to pop-up as the process continued **What problems is Ketch solving and how is that benefiting you?** Helping our company stay compliant in an ever-evolving environment. **Official Response from Stephane Le Mentec:** > Thanks for the feedback! We're glad the streamlined interface and support resources were helpful, especially for non-technical users. We appreciate your feedback on the gaps during implementation, our team is always working to improve the experience. Thanks for trusting Ketch to support your compliance efforts! ### 14. Great Customer Service and Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Ketch?** It can be difficult to stay ip to date with all the privacy laws - Ketch provides everything you would need to easily integrate all the privacy settings on your web property. It can get very granular if necessary. We implemented with Google Tag Manager to handle all of our 3rd party tags/pixels. **What do you dislike about Ketch?** Th admin dashboard takes a little time to get used to because of all the options, but once you get through that its smooth sailing. **What problems is Ketch solving and how is that benefiting you?** Privacy concerns ### 15. Regulatory Compliance Streamlined Simply with Ketch **Rating:** 4.0/5.0 stars **Reviewed by:** Tony B. | Data Governance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Ketch?** Processing requests is almost fully automated, where human intervention is required it is very simple. Finding outstanding customer requests, tracking progress, and identifying potential issues is very streamlined making the administration duties nearly effortless with their DSR workflows and integration with our data warehouse. Our customer support manager is great, he's always available and answers questions quickly and timely. **What do you dislike about Ketch?** Error messaging when an issue arises is a bit vague. I'd like to have a bit more specificity in this area within the location of the workflow to make diagnosis and resolution easier. **What problems is Ketch solving and how is that benefiting you?** Ketch aids us in creating automated workflows for sensitive data discovery, management and deletion should the request arise. It allows us to stay in compliance within the ever changing regulatory world for sensitive data, easily. ### 16. Great product and after purchase services and support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Ketch?** All-in-one product to handle privacy consent needs. The implementation is quick and painless and support is great. Can be used to integrate with many other software and systems **What do you dislike about Ketch?** None at the moment, although it may take some digging to understand all the features **What problems is Ketch solving and how is that benefiting you?** Save me from having to either create a product on my own to handle CMP or use multiple products to handle same **Official Response from Stephane Le Mentec:** > Thanks so much for the feedback! We're happy to hear the implementation was smooth and that Ketch is meeting your consent management needs in one platform. Thank you for choosing Ketch! ### 17. Solid experience with sales and onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Ketch?** Ease of contract and implementation. The tool also does what it's suppose to do. Great customer support. **What do you dislike about Ketch?** They need more integrations and integration flexibility **What problems is Ketch solving and how is that benefiting you?** Ketch maintains our legal requirements with customer consent. **Official Response from Stephane Le Mentec:** > Thanks so much for the feedback, and for choosing Ketch to support consent management. We appreciate your partnership! ### 18. Difficult implementation **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Ketch?** Ketch has a nice platform to help manage user's privacy in multiple countries. It provides a simple and configurable ui on mobile platforms to create collection of consent experiences **What do you dislike about Ketch?** The implementation was rather hard on the mobile platforms. As the documentation and sample application was not really great. The sdk changed really frequently and looked like it wasn't tested thoroughly as there were quiet few bugs in the core functionality of the sdk. Although, Ketch team responded quickly to our queries and helped us resolve the issues **What problems is Ketch solving and how is that benefiting you?** Ketch is helping us collect and manage user's consent across different platforms like web and mobile. ### 19. Great Customer Service & Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Ketch?** Great pricing and we are able to have different privacy policies for various regions. **What do you dislike about Ketch?** There was a learning curve to how the platform worked and where I could find what was needed **What problems is Ketch solving and how is that benefiting you?** Various privacy policies for various regions. **Official Response from Stephane Le Mentec:** > Thanks so much for the kind words. Appreciate your feedback and your partnership! ### 20. Privacy Compliance at Scale **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Head of Revenue Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Ketch?** That is integrates with our existing technology stack and allows us to send customer privacy selections to multiple platforms. **What do you dislike about Ketch?** The dashboard interface is not a intutive as some other products, but the professional services team was helpful in getting us up and running. **What problems is Ketch solving and how is that benefiting you?** It allowed us to quickly implement data privacy solutions that can be used across our organization. ### 21. Comprehensive, but needs design & functionality work **Rating:** 3.0/5.0 stars **Reviewed by:** Josh I. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Ketch?** It is comprehrensive as far as assisting with compliance across geographies. Easy to plug in and use. **What do you dislike about Ketch?** The design elements are not really customizable aside from the basics and it would be great to be able to more deeply integrate in order to show specific ketch screens to specific users. **What problems is Ketch solving and how is that benefiting you?** Consent management across geographics ### 22. A Successful and Aggressive Ketch Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Ketch?** One of the most attractive qualities of Ketch is it's flexible pricing model. Instead of charging on a per site basis, we were able to secure Ketch's consent management features on a yearly rate. This was a large reason why we as a company were able to adopt Ketch. It is both easy to use and easy to implement on our sites. The platform is divided into logical buckets that make sense to move through when implementing. The Ketch onboarding and customer support team were extremely helpful and responsive while we were going through the installation process. After we had installed the CMP on our sites, they were quickly able to diagnose and fix a bug that was preventing the cookie consent preference center from loading. The team's swift and diligent approach prevented any loss of revenue. **What do you dislike about Ketch?** It would be nice if there was a little more customization available in the Themes section. Allowing clients to apply their own branding elements (images etc) to the banner and preference center would be a nice touch. **What problems is Ketch solving and how is that benefiting you?** Ketch is enabling us to successfully manage site visitor cookie consent, especially in the EEA. This has been helpful ahead of Google's mandated January 16th, 2024 deadline for publishers to utilize a CMP. We had an aggressive timeline to implement Ketch's cookie consent management platform so we could continue serving ads in the EEA post January 16, 2024. Their help has been instrumental in ensuring we can drive the most ad revenue possible in this area while staying compliant with privacy laws. ### 23. Easy onboarding experience and dedicated support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Ketch?** Implementation was very easy and painless. Our Customer Experience specialist was super clear and knowledgable in helping us onboard and launch Ketch on our website in a short time frame. Customer Experience team is quick to respond, and is always available to help with troubleshooting. The product interface is also very easy to use and made consent management quick to set up. **What do you dislike about Ketch?** Not much to dislike, just an initial learning curve to figure out where everything sits in the product. **What problems is Ketch solving and how is that benefiting you?** We moved to Ketch for better consent management controls. ### 24. KETCH Customer Service enhances the platform's quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Ketch?** KETCH's customer service is one of the best we've worked with. They provide personalized service and immediate assistance to resolve any reported issues. **What do you dislike about Ketch?** A current drawback is that KETCH occasionally disconnects our Google products for various reasons beyond our control. We do not receive notifications for these disconnections. It would be great if we could receive email notifications from the KETCH platform when this happens. **What problems is Ketch solving and how is that benefiting you?** GTM integration with KETCH ### 25. The best support, easy implementation, great features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Ketch?** Easy implementation, configuration and use. **What do you dislike about Ketch?** Some features could be more fully fleshed out **What problems is Ketch solving and how is that benefiting you?** Automating DSRs which saves tremendous amounts of time for employees. **Official Response from Stephane Le Mentec:** > Thanks so much for the great feedback! We're happy to hear the implementation and setup were smooth, and that automating DSRs is saving your team valuable time. Appreciate the note on feature depth, it’s something we’re actively working on. Thanks for being a part of the Ketch community! ### 26. A good place to keep track of consent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Ketch?** Syncing tags from Google Tag Manager is a breeze. It's just one click to sync, and you can map tags in seconds. They have consent mode options to setup. Support team is solid and helps me out when needed. **What do you dislike about Ketch?** There are some issues with filtering, as there are many tags to map and it is hard to find some of them at times. It's hard to filter to see which tags for which purposes you have setup, and the UI can be complex at times. **What problems is Ketch solving and how is that benefiting you?** helping to track cookie consent and ensure what we are tracking from visitors is compliant. ### 27. New Partners to Ketch, Sold on the Product and the People. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | Product Owner, Audience Management and Orchestration, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Ketch?** Product features and accessibility & transparency of the leadership and key SMEs to help guide our project. **What do you dislike about Ketch?** Nothing found yet that I would describe as dislike. **What problems is Ketch solving and how is that benefiting you?** We partnered with Ketch to consolidate, streamline & optimize our consent management, user preferences & DSAR workflows into a built for purpose platform that gives us the scalability we need for our organization and optionality for future market & business unknowns. **Official Response from Colleen Barry:** > Mike, thank you for your review of Ketch! We're thrilled to have you in our customer community. Looking forward to growing our relationship with continued transparency and product value for your team! ### 28. It's the Personal Touch **Rating:** 4.5/5.0 stars **Reviewed by:** Mimi S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Ketch?** Personalized service and customer care. The support received when onboarding and during implementation make the set-up process easy and interactive. It's really nice to work with a live person who is dedicated to your needs. One of the reasons we chose ketch was it was easy to use and training of personnel is a breeze. **What do you dislike about Ketch?** This is a small company and may not be the perfect fit for all companies. In our case, we felt ketch offered all the functionality we needed and we appreciated the personal touch they provided. Implementation was enjoyable. All the people we've met are very nice, knowledgeable and dedicated. **What problems is Ketch solving and how is that benefiting you?** We found ourselves in the position of replacing a current provider. After researching many solutions, we ultimately chose ketch because it was very similar in look and feel to the current provider and that would make our transition smoother when the time came to make the switch. ### 29. Well designed but take time to adapt **Rating:** 3.0/5.0 stars **Reviewed by:** Neilson H. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Ketch?** Configurable UX brings flexibility to business. Easy to access from integration documents. **What do you dislike about Ketch?** Hidden issues can be only found by completely testing. But the support responses quickly. **What problems is Ketch solving and how is that benefiting you?** It solves most of our requirements. But it also takes us some time to learn and integrate. ### 30. Ketch is as simple as compliance gets! **Rating:** 5.0/5.0 stars **Reviewed by:** Jake C. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Ketch?** The team at Ketch is really helpful and that makes a big difference. Once you setup your compliance strategies Ketch makes it really easy to setup additional jurisdictions. **What do you dislike about Ketch?** Compliance is hard and sometimes thinking through the range of rules across different geographies is just inherently complicated. **What problems is Ketch solving and how is that benefiting you?** They are helping us solve the problem of making sure we are compliant in all of the communities we opperate in. They also take the lift of managing those rules off of us and on to their platform. ### 31. Excellent tools with top notch customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Eric K. | Chief Privacy Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Ketch?** I love how inovative they are at Ketch. If you need something done that is not out of the box, they will work with you to ensure it gets completed, regardless of the time. **What do you dislike about Ketch?** Some of the integrations they are building take a while before they can be installed. **What problems is Ketch solving and how is that benefiting you?** Ketch made handling DSAR requests simple. They also provided a jurisdictional consent management process so that people from all over the world will only be presented with the necessary options and information. ### 32. Great support team, product is getting better. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Ketch?** Their customer support is top notch! I really enjoyed working with Ketch. **What do you dislike about Ketch?** They are newer, so they dont have as much experience working in large company environments. Still building out connectors to third party systems. Integration was dificult and a very long process. **What problems is Ketch solving and how is that benefiting you?** Automating the DSAR process, handling the GPC signal, and tag managment. ### 33. Ketch is Customizable and Easy to Implement **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Ketch?** One of the best things about Ketch is how easy it is to get cookie banners up and running on a website. The UI/UX is very clean, so getting the banners set up is fairly easy. Another great part of Ketch is how customizable it is. Being able to set up different rules for certain countries/locations makes being compliant with privacy laws in different places much easier. The customizability of the banners themselves, including themes, language, and content, also makes it a great product. **What do you dislike about Ketch?** One of the dislikes I have about Ketch is the large amount of styles that get imported by the Ketch script. There was one case where one of the styles had caused all of the links on our site to be underlined. Another dislike is the difficulty of finding the non-API docs for how to use the UI interface through Google. Google always shows the API docs, and it's hard to find the UI docs that I mostly use. **What problems is Ketch solving and how is that benefiting you?** Ketch is making being compliant with data privacy laws simpler, and also putting privacy analytics data all in one place. It is currently benefiting me by making it very easy to set up cookie banners on our website to let users know that we use cookies and analytics data. ### 34. Great UI, some implementation issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Ketch?** Onboarding support was strong. We had a dedicated implementation manager who was available on Slack and made sure our questions were answered quickly. The platform is also very customizable and easy to work with. No engineering support was required on our end. **What do you dislike about Ketch?** Our implementation manager pushed the product live without checking with us. This came as a surprise and meant we were scrambling to get fields and cookie categories finalized. **What problems is Ketch solving and how is that benefiting you?** We use Ketch to manage cookie consents. As a company with global reach, we need this to be configurable for different legal regimes (opt-in v opt-out). We were able to accomplish this relatively easily and without direct engineering support. We also needed a partner who could help us understand what our legal obligations are in different jurisdictions. Ketch's knowledge base helped us to have confidence that we are complying with all relevant legal requirements. ### 35. Efficient Privacy Management with Ketch **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Ketch?** The best aspect of Ketch is its user-friendly interface and robust features for managing privacy seamlessly. It offers clear insights and control over data handling, ensuring compliance. **What do you dislike about Ketch?** While Ketch is generally efficient, but the documentation is not great. We have to reach out to the CS every time there is any doubt. **What problems is Ketch solving and how is that benefiting you?** Ketch is instrumental in solving the challenges associated with privacy workflows by automating processes. This not only enhances operational efficiency but also ensures that we stay up-to-date with evolving privacy laws. The platform's automation capabilities have significantly benefited our workflow management and compliance adherence. ### 36. Ketch works well on web, but their mobile sdk needs some polish **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Ketch?** Being able to configure the settings remotely is very good. **What do you dislike about Ketch?** The mobile sdk for android and ios is difficult to customize for various use cases. **What problems is Ketch solving and how is that benefiting you?** Managing different consent requirements by province. ### 37. Good tool to manage your privacy compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Ketch?** Ketch is a good tool to manage our overall privacy compliance needs. UI/UX capabilities are nice. It can easily integrate to our various systems and we could automate the process of handling the data subject requests easily. Their customer support is very helpful. **What do you dislike about Ketch?** Some integrations were a little hard to build but that's because of our custom needs. Some features on API endpoints are not yet there but they promised it's in their roadmap. **What problems is Ketch solving and how is that benefiting you?** We are using it for managing Data subject access and deletion requests. It helps us in getting those requests from end users, track them, and automatically take actions from the various systems involved. Saved us a lot of manual efforts of managing all these. ### 38. does the heavy lifting- easy to manage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Ketch?** different roles and responsiblities laid simply **What do you dislike about Ketch?** sometimes too many emails and it feels like I already know **What problems is Ketch solving and how is that benefiting you?** compliance approval ### 39. Just went through an CMP implementation with the Ketch team and wanted to provide feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Luxman T. | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Ketch?** Our sucess manager was great and had all the answers to our questions. For any questions that she didnt have, she brought in skills collegues to assist. Our project would not be a sucess without her constant and informative assistance. **What do you dislike about Ketch?** Being a new player on the CMP market, there are some features that could be more customizable out of the box. A little more out of the box customization for the UI/themes of the banner would be great, would allow clients to apply more of their brand to both the banner and preference centre. **What problems is Ketch solving and how is that benefiting you?** The Ketch platform allows us to adhere to the ever changing lanscape and govenment legislation regarding data privacy management. ### 40. Seamless integration **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth E. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Ketch?** We were looking for a quick and easy privacy management tool and Ketch delivered. They promised us a quick and hands-off integration experience so we were relieved when this ended up being the case. **What do you dislike about Ketch?** There was one minor confusion in the portal that had a confusing cta in one of the buttons but I can't recall exactly where it's located. **What problems is Ketch solving and how is that benefiting you?** Ketch is a privacy management tool that we deploy on our site to manage our users’ cookies and privacy choices to opt out of analytics and behavioral advertising. The reason we use Ketch is because their integration allows us to deploy their code, map our tags, and then they can update our integration and keep us updated on new regulations. This is a paid service with representatives to talk to in case we run into any issues and can be reached via email or the external slack channel. ### 41. Seamless experience for privacy solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Ketch?** Solid technical / business support teams. Very proactive. Quick timeline from planning to launch. Good solutions across platforms. **What do you dislike about Ketch?** The user interface for non-technical teams does require a bit of a learning curve. **What problems is Ketch solving and how is that benefiting you?** Coming into compliance with CPRA and additional US privacy solutions for our retail customers. ### 42. Legal x Privacy x Ketch **Rating:** 5.0/5.0 stars **Reviewed by:** Tim J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Ketch?** Regardless of the team the product is streamlined and straightforward with seamless integration and updates **What do you dislike about Ketch?** Nothing we have had a very positive experience **What problems is Ketch solving and how is that benefiting you?** We had a cookie management compliance requirement in the EU and the Ketch product was able to solve our compliance concerns ### 43. Ketch Helps Automate and Simplify Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | RiskOps Supervosir, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Ketch?** Automation and co-collaboration across teams. Notifications of updates you need to make to get things completed as a team. **What do you dislike about Ketch?** Tasks and notifications sometimes take a while to accurately appear. **What problems is Ketch solving and how is that benefiting you?** Automatization and easier team collaboration. Several teams need to be involved and this notifies everyone of each step. ### 44. Implementation partner for Ketch for a big Australian based company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Ketch?** I am thrilled to share my exceptional experience partnering with Ketch during a recent project where we implemented their groundbreaking martech solution for a valuable client. One of the key strengths of Ketch's product is its seamless integration capabilities. With an array of cutting-edge features and APIs, it effortlessly integrated with our client's existing tech stack, eliminating the need for time-consuming workarounds or system modifications. What truly set Ketch apart was their exceptional support throughout the implementation journey. Their team of knowledgeable and responsive experts demonstrated an in-depth understanding of the product and a genuine passion for helping their customers succeed. **What do you dislike about Ketch?** The only downside is that we can't seem to land more clients in which to help with Ketch implementation. **What problems is Ketch solving and how is that benefiting you?** Compliance and Data Governance: With the increasing emphasis on data privacy and regulations like GDPR and CCPA, businesses face the challenge of ensuring compliance while utilizing customer data effectively. Ketch helps organizations navigate complex compliance requirements by providing robust data governance features. It enables businesses to manage consent, permissions, and data usage in a transparent and compliant manner. ### 45. Great product. **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh P. | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Ketch?** The ease to deploy and it starts running immediately. Super user friendly UI, and great customer support by the ketch team **What do you dislike about Ketch?** It's limitations on SPA. You have to reload or refresh the page to stop the data collection when you change the consent. **What problems is Ketch solving and how is that benefiting you?** It eleminated our task of implementing the banners and privacy management. Saved lot of work. ### 46. Ketch is a new-age privacy management tool that takes on much of the compliance heavy lifting. **Rating:** 4.0/5.0 stars **Reviewed by:** Stephan L. | Manager, Data Privacy, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Ketch?** Customer Success is very available and knowledgable and their relationship with the Product team is strong. **What do you dislike about Ketch?** Automations are not as widely available as we would have hoped and the product is still a work in progress. **What problems is Ketch solving and how is that benefiting you?** DSAR Management: Their dashboard is intuitive and organizes CMP: Customizable and easy to use These two features, alone, make our privacy management process much easier. ### 47. Great tool for our small business to use as we grow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Ketch?** The Ketch team was SUPER helpful in making our implementation successful. More straightforward, performant, and price competitive than other tools we assessed. **What do you dislike about Ketch?** The naming conventions Ketch uses aren't user friendly - there was a learning curve to how the platform worked and where I could find what I needed. **What problems is Ketch solving and how is that benefiting you?** Needed a developer friendly tool to handle consent management that would scale with our company ### 48. Terrific platform and phenomenal onboarding process **Rating:** 4.0/5.0 stars **Reviewed by:** Richard P. | Captain, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Ketch?** The UI is very user-friendly for non-IT or technical people who may be utilizing it. **What do you dislike about Ketch?** Like anything else, companies should make sure that the capabilities integrate with internal systems and it has the right feel and fit for the company. **What problems is Ketch solving and how is that benefiting you?** Automation of DSAR workflows and comprehensive data mapping. ### 49. Ketch for the Hospitality Industry **Rating:** 5.0/5.0 stars **Reviewed by:** Vivian B. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Ketch?** Our company has been working with Ketch for a few months now. The whole experience has been excellent. Ketch's team has led us through all the implementation phases and has been extremely helpful with any issues our team has encountered. Ketch's platform is very user-friendly and its Knowledge base is very complete. We would recommend Ketch to any company that is looking for an outstanding provider for privacy operations. **What do you dislike about Ketch?** Considering that Ketch is a young company, some documentation specific to our processes was still in the making. However, the Ketch team delivered all the necessary documentation for the different implementations on time. **What problems is Ketch solving and how is that benefiting you?** Significantly minimizing the amount of time that it takes to perform a DSR manually. Multiple visibility of our users' consent choices. Integrations with apps that fulfill our marketing purposes. ### 50. Excellent Experience from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Tim J. | Senior Corporate Counsel, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Ketch?** The team we worked with was knowledgeable, thorough and a pleasure to work with. We had an excellent experience from start to finish and it was clear from the beginning that Ketch was the right choice. **What do you dislike about Ketch?** We haven't found any flaws! Everyone has been helpful and skilled in their areas of expertise. **What problems is Ketch solving and how is that benefiting you?** We needed to implement a consent management platform tool to remain compliant with GDPR. We are very pleased with the end result. ## Ketch Discussions - [What makes Ketch an enterprise-grade privacy platform?](https://www.g2.com/discussions/what-makes-ketch-an-enterprise-grade-privacy-platform) - 1 comment, 2 upvotes - [What is the best platform for managing GDPR compliance assessments?](https://www.g2.com/discussions/what-is-the-best-platform-for-managing-gdpr-compliance-assessments) - 1 comment, 1 upvote - [What if we need scale without replacing our existing tech stack?](https://www.g2.com/discussions/what-if-we-need-scale-without-replacing-our-existing-tech-stack) - 1 comment, 1 upvote - [What criteria indicate an enterprise-ready privacy platform?](https://www.g2.com/discussions/what-criteria-indicate-an-enterprise-ready-privacy-platform) - 1 comment, 1 upvote - [Which privacy platforms provide automated consent management and data mapping across global jurisdictions?](https://www.g2.com/discussions/which-privacy-platforms-provide-automated-consent-management-and-data-mapping-across-global-jurisdictions) - 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[Typeform](https://www.g2.com/products/typeform/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [Wisepops](https://www.g2.com/products/wisepops/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [X](https://www.g2.com/products/x/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zendesk - Custom Data Actions](https://www.g2.com/products/zendesk-custom-data-actions/reviews) - [Zephr](https://www.g2.com/products/zephr/reviews) ## Ketch Features **Functionality** - Data Subject Access Requests - Identity Verification - Privacy Impact Assessments - Data Mapping - survey-based - Data Mapping - automated - Data Discovery - Data Classification - De-identification/pseudonymization - Consent management - Website tracking scanning - Data access governance **Functionality** - Centralized platform - Tracking - Templates - Workflow - Reporting and analytics **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Auto scans - Auto privacy policy update - Cookie notice report - Easy installation - Reporting **Functionality** - Structure type - Contextual search - Template algorithms - Custom algorithms - False-positive management - Multiple file and location types - Real-time monitoring - Dashboard - Compliance - Reporting **Detection and Scanning - Website Privacy Auditing Tools** - Execution Order Analysis - Global Multi‑Framework Support - Scheduled Monitoring and Alerting - Automated Tracker **Functionality** - Identity Verification - Workflow - DSAR Portal - Reporting and logs **Agentic AI - Sensitive Data Discovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Reporting and Evidence - Website Privacy Auditing Tools** - Detailed Evidence and Traceability - Report Generation and Export **Configuration and Remediation - Website Privacy Auditing Tools** - Custom Rule and Policy Definition - Third‑Party and Vendor Risk Assessment Support **Integrations and Usability - Website Privacy Auditing Tools** - AI Integrations - Ease of Use - Integration with Consent Management Platforms ## Top Ketch Alternatives - [OneTrust Privacy Automation](https://www.g2.com/products/onetrust-privacy-automation/reviews) - 4.3/5.0 (143 reviews) - [Osano](https://www.g2.com/products/osano/reviews) - 4.5/5.0 (171 reviews) - [TrustArc](https://www.g2.com/products/trustarc/reviews) - 4.2/5.0 (325 reviews)