Ketch Reviews & Product Details

Our company has been working with Ketch for a few months now. The whole experience has been excellent. Ketch's team has led us through all the implementation phases and has been extremely helpful with any issues our team has encountered. Ketch's platform is very user-friendly and its Knowledge base is very complete. We would recommend Ketch to any company that is looking for an outstanding provider for privacy operations. Review collected by and hosted on G2.com.

Considering that Ketch is a young company, some documentation specific to our processes was still in the making. However, the Ketch team delivered all the necessary documentation for the different implementations on time. Review collected by and hosted on G2.com.

The team we worked with was knowledgeable, thorough and a pleasure to work with. We had an excellent experience from start to finish and it was clear from the beginning that Ketch was the right choice. Review collected by and hosted on G2.com.

We haven't found any flaws! Everyone has been helpful and skilled in their areas of expertise. Review collected by and hosted on G2.com.

Ketch was willing to work with us to customize their software to fit our specific business needs. Our company places a high bar on consistency in user experience; as a result, we did not want to use their stock UI. Their Solutions Engineering and Development groups were willing to work with us to make their integration library available as a distinct component on their public Github. This effort by Ketch will enable us to meet our Compliance goals while maintaining our Design team's look and feel goals. Review collected by and hosted on G2.com.

We have many domains/properties. Their UI only allows for three distinct tiers per integration (dev, staging, and production) with one domain per tier. A better match for our technology is to allow multiple Domains per tier so relevant developers can all use Ketch at once. Review collected by and hosted on G2.com.

It's very flexible and enables you to customize the user experience to meet your needs. Also, with the newest update, they introduced language support which works excellent and provides even more customization options depending on user language. Review collected by and hosted on G2.com.

At first, you may be overwhelmed with the number of configuration options, but Ketch can provide default configuration for all important aspects like covering GDPR or CCPA Review collected by and hosted on G2.com.

Customer service is excellent. The knowledge and expertise of their representatives has been impressive. Review collected by and hosted on G2.com.

Ketch is not yet fully integrated with our systems due to internal resource constraints. I look forward to fully leveraging their services once they are fully integrated. Review collected by and hosted on G2.com.

Ketch came up with an API solution in the privacy and marketing space that no other companies were ready with last year - an easily configurable consent management and orchestration system that was able to be deployed internationally.

As a startup, we were beginning to market our products into other countries but didn't have a proper solution for cookie, marketing, and other consent management built into our product flow. Our engineering team was already tapped with so many things to do and didn't have bandwidth to add this, too. The Ketch solution required minimal engineering time to be integrated into our system. Review collected by and hosted on G2.com.

I don't really dislike anything. It takes a little bit of thought from the legal or privacy team beforehand for a successful integration, but any startup that has the desire to integrate Ketch can do it. Review collected by and hosted on G2.com.

The Ketch team has been incredibly straightforward and helpful in integrating the technology to our website. They've been hands-on, responsive, and helpful. The tool itself is amazing, and its diligence doesn't impact important parts of our site, unlike other cookie declaration tools. That's what we were really looking for. Site performance also seems better.

During the integration process, the team was responsive, helpful, and provided solid documentation for both our internal privacy team and external web developers. As a distributed team, this was very helpful. Review collected by and hosted on G2.com.

It would be ideal if it could auto-scan for cookies, but that's not the end of the world. We're pretty low on the cookie count. A publisher may or may not have more cookies/trackers they needed to track and a product/engineering team would need to keep Ketch updates as an ongoing part of deployment processes, and a business team would need to keep it in mind while making advertiser/data collection agreements with vendors.

It was a slightly longer integration than I would have liked, but that's on our external web team and internal teams on collecting and classifying the cookies. Review collected by and hosted on G2.com.

The entire Ketch team is fully committed to their clients and willing to do what it takes to make the experience top-notch. It was clear after a few meetings that the Ketch team is very sharp! They know the complex and ever-changing compliance landscape, along with the technical architecture behind websites. Anytime I had a challenge, the Ketch team came alongside me to help come up with a solution. Review collected by and hosted on G2.com.

A few times, it was evident they are a newer company working out a few kinks here and there. With that said, they were always able to resolve things quickly. Review collected by and hosted on G2.com.

Ketch in one word: slick. The final product has a really clean, professional layout which gives us credibility in saying, hey, we are miles above the competition in terms of delivering on the promise of privacy rights. Although we haven't had experience iterating on the MVP, I feel confident that in the future I can make the changes we need without depending on our eng team -- a HUGE value add, and I'm sure any of my legal colleagues would agree with this statement.

Ketch was an overall great partner in implementation. Ketch was quick to notice when we were struggling to get an MVP in place and jumped in to give us that extra assistance. Once we saw the MVP, it was very easy for us to understand how the product worked and make minor tweaks.

Also, a personal shout-out to Christine. Christine was a champion of communication, masterfully jumping between threads with eng and marketing and legal on a weekly basis without skipping a beat. Christine's technical knowledge impressed me from the moment we met; it is rare to met a company rep who can speak to both the legal and technical teams :) Review collected by and hosted on G2.com.

I understand Ketch as a technology solution for lawyers [maybe I'm biased ;)]. Meaning, internally the Legal team is charged with the duty of facilitator; we advocate for engineering resources, if something is broken we flag it for the engineering team, if a project has fallen behind then we send friendly reminders.

I had difficulty following the communications between our eng teams, which made it hard to accomplish my facilitator tasks. For example, I never really knew if our eng team was falling behind on tasks because I didn't have great visibility into the eng-roadmap. That being said, I think there was a high degree of communication between our eng teams, but unfortunately it didn't track for me as a non-technical person. A eng implementation roadmap would be helpful.

Also, some names of the individual data fields in the Ketch app were difficult to understand. For example, I kept having to look back at my notes to remember what "purposes" referred to, so it slowed down the revision process. Review collected by and hosted on G2.com.

The Ketch team has been great walking through all of our use cases and assisting in the design. Review collected by and hosted on G2.com.

There is nothing I dislike about the product. The only issue I have come across is that due to the complexity of the product, the UI isn't intuitive. However, Ketch will walk you through and help get everything set up. Review collected by and hosted on G2.com.