Keepit Reviews (159)

Reviews

Keepit Reviews (159)

4.7
159 reviews

What do users say?

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Users consistently praise the product for its ease of use and reliable backups, highlighting how simple it is to set up and manage without requiring constant oversight. The intuitive interface and quick recovery options enhance user confidence in data protection. However, some users note that the licensing costs can be high, especially for larger teams.

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Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
More Options
"Reliable backup solution with seamless integration and excellent support."
5/5
What do you like best about Keepit?

We are extremely happy with Keepit’s support, backup plan, competitive pricing, and excellent customer service. The platform is reliable, easy to use, and gives us confidence that our data is secure. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

So far, we haven’t encountered any major issues. The product meets our needs effectively, and the support team is always responsive. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit
Editedit

Hello,

Thank you for your positve feedback! We strive to provide reliable and easy-to-use solutions to give our customers confidence in the security of their data.

Best regards,

Susan

PD
Peter D.
IT engineer
Mid-Market (51-1000 emp.)
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"Everything is fine with this service. No failed jobs, easy control."
4.5/5
What do you like best about Keepit?

Full automatically soulution without erros. Thats Great. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Nowdays, nothing. Everything is fine. The service is running well. Review collected by and hosted on G2.com.

Response from Katrine Palsby of Keepit
Editedit

Hi Peter

Thank you for the great review. I am sorry to hear about the glitch in Azure - I trust that was a one-off. It sounds like it must have been when we first launched the solution.

Best, Katrine from Keepit

Jeremy M.
JM
Jeremy M.
Director of IT
Mid-Market (51-1000 emp.)
More Options
"Reliable and Easy to Use, But Needs Better Integrations and Support"
5/5
What do you like best about Keepit?

KeepIT has been very reliable and has most of the features we need. It was easy to implement. We use this every day. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Integrations could be better. We also do not like the chat style customer support. The Litigation hold backup functionality needs improved. I also want it to support Private workspaces for POwerBI Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit
Editedit

Hi Jeremy,

Thank you for sharing your feedback with us! We're thrilled to hear that you find Keepit reliable and easy to use for your daily needs. We understand the importance of integrations and support, and we are continuously working to enhance these aspects to better serve you. We are committed to providing a seamless experience for backing up your SaaS infrastructure and will pass along your suggestions to our product team. If you have any further suggestions or need assistance, please feel free to reach out to us.

Best regards,

Susan

Alex B.
AB
Alex B.
Director Of Information Technology
Small-Business (50 or fewer emp.)
More Options
"Great product!"
5/5
What do you like best about Keepit?

I really appreciate the simple user interface and dashboard. It makes it extremely easy to find what I am looking for and to perform tasks when I need to. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

I wish there was a more a-la-carte model. We only need to backup our public folder. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit
Editedit

Hi Alex, We're happy to hear that you find Keepit easy to understand and navigate. We understand your suggestion for a more a-la-carte model and will pass it on to the team for consideration. It's great to hear that Keepit is providing the backup solution you need for your crucial public folders.

Best regards,

Susan

JC
Jordan C.
Infrastructure Specalist
Mid-Market (51-1000 emp.)
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"KeepIT, keeps going!"
4/5
What do you like best about Keepit?

As the title states KeepIT keeps going and in the 3-4 years my company has been using KeepIT, we have never had any downtime issues.

Its also extremely easy to use, which is ideal as i use the KeepIT everyday a week! The features of of how each solution backup-ed broken down into easy to view information, so i know exactly what i am backing up and what i am restoring.

I have only needed to deal with Customer Support once, in my time using the product and my issue was resolved quickly and has not re-occured! Review collected by and hosted on G2.com.

What do you dislike about Keepit?

There really isn't much to dislike about KeepIT as it does what its says it does and thats backing up 0365 data. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit
Editedit

Hi Jordan,

Thank you for your feedback! We are pleased to hear that you find Keepit easy to use and that it has been reliable for your company. We strive to make the backup and restore process as seamless as possible for our customers.

Regards,

Susan

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
More Options
"Meets all the expectations I had in reference to the backing of 365"
4.5/5
What do you like best about Keepit?

The ability to make copies of all 365, sharepoint, mail, teams... Review collected by and hosted on G2.com.

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit
Editedit

Thank you for sharing your feedback with us! We're thrilled to hear that Keepit is meeting your expectations in terms of backing up your 365 data. We understand your concerns about the complexity of the console and the challenges in retrieving specific files. We will certainly look into ways to improve the user experience and make it easier for you to find what you need efficiently.

Best regards,

Susan

Jordan C.
JC
Jordan C.
Infrastructure Engineer
Mid-Market (51-1000 emp.)
More Options
"Fast, Easy, Reliable KeepIT is here to stay."
4.5/5
What do you like best about Keepit?

The one of the most helpful feature is the restoring of 365 mailboxes, the ease of finding mailboxes and being able to browse through mailboxes to ensure i am restoring files from the correct mailbox.

The ability to be able to share mailboxes with users to search the mailboxes by sending links.

Keep IT makes it very simple added different connectors, such as Teams, One Drive.

Any issue we have had with KeepIT, has been resolved quickly and have not reoccured which is perfect. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

We have been using KeepIT since 2022 and I currently don't have any dislikes with KeepIT. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit
Editedit

Hi Jordan,

We appreciate your kind words and are pleased to know that Keepit has been able to solve your backup needs. Thank you for choosing Keepit!

Best regards,

Susan

SR
Stefaan R.
Windows server administrator
Enterprise (> 1000 emp.)
More Options
"Excellent Service and Reliable Office 365 Backup Solution"
4/5
What do you like best about Keepit?

Great service, you can contact them directly and are eager to help. Good, stable product. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

They should make an API manual for powershell. They have powershell API features but are only available when you contact them. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit
Editedit

Hi Stefaan,

We're glad to hear that you find our service excellent and reliable. We appreciate your feedback about the API manual for powershell and will take it into consideration for future improvements.

Best regards,

Susan

Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
More Options
"Great product,"
5/5
What do you like best about Keepit?

I liked the ease of implementation and user, speed of the downloads, and the fact that the service can be used without having to license the entire tenant. We use the services to preserve data for users that are no longer with the company so we dont need that many licenses. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

It is very easy to get items into keepit, but its not 100% user freindly to get them out. Searching for single items like emails and such can be almost impossible. However, they now have the option to download .PST so email searching is at least a bit better.

the only other thing we didint like is that we have to license the entire tenant to be able to save individual users teams or sharepoint info. we were told we could during implementaion but we found out this was not correct iformation. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit
Editedit

Thank you for reviewing our service. We’d love to speak to you and go over the solution that we have and hear your thoughts about how our search functions can be improved. We are continuously working to enhance our service to better meet the needs of our customers. If you would like to talk to us, please email csteam@keepit.com and your CSM will be in touch to arrange a time.

Best regards,

Susan

KK
Kostas K.
IT Tech
Small-Business (50 or fewer emp.)
More Options
"A Great Software that delivers as promised"
5/5
What do you like best about Keepit?

A Great Product that does as promised. Easy to install and works perfectly and secure Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Not found one yet. It is literally install and forget. Awaiting AI features to be integrated Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit
Editedit

Hi Kostas,

We're happy to hear that Keepit has been meeting your expectations! We're continuously working on improving our product, and will pass along your feedback about integrating AI features to our product team. Thank you for choosing Keepit.

Best regards,

Susan