Keepit Reviews (159)

Reviews

Keepit Reviews (159)

4.7
159 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and reliable backups, highlighting how simple it is to set up and manage without requiring constant oversight. The intuitive interface and quick recovery options enhance user confidence in data protection. However, some users note that the licensing costs can be high, especially for larger teams.

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Verified User in Consulting
AC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Reliable and functional backup for MS365 data"
5/5
What do you like best about Keepit?

Cloud-to-cloud backup of MS365 including exchange and OneDrive.

Easy to configure, easy to restore. Single file restore is terrific.

Security features are great.

User interface is good but not superb. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Sometimes the connector between Keepit and O365 gets out of sync and throws error messages.

Usually repairs itself quite quickly though. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Thank you for sharing your experience with Keepit! We're thrilled to hear that you find our service reliable and easy to use. We appreciate your feedback on the occasional sync issues, and we're continuously working to improve our service for a seamless experience.

If you encounter any further issues or have suggestions for improvement, please don't hesitate to reach out to our support team. Thank you for choosing us to safeguard your MS365 data!

Best regards,

Susan

Verified User in Utilities
AU
Verified User in Utilities
Mid-Market (51-1000 emp.)
"Recommended - Easy to Use, Secure Logging, and Reliable Backups"
5/5
What do you like best about Keepit?

Very easy to sent. Good logging or security. Backs up everything we need Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Nothing comes to mind as it does everything we require Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello,

We're glad to hear that you find Keepit easy to use and reliable for your backups. Thank you for your positive feedback!

Best regards,

Susan

Verified User in Real Estate
AR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Easy Setup and Reliable Lost Data Recovery"
5/5
What do you like best about Keepit?

Easy to setup, easy to recover your lost data Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Not everything Microsoft offers can be recovered using Keepit. But that’s the same for other platforms Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello,

We appreciate your feedback on Keepit's ease of setup and effective data recovery. We understand the importance of integrating more Microsoft products, and we are committed to enhancing our platform to provide secure recovery options for your company. Thank you for choosing Keepit!

Best regards,

Susan

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Enterprise (> 1000 emp.)
"Keepit review"
4.5/5
What do you like best about Keepit?

It is an easy to use backup solution with almost no configuration Review collected by and hosted on G2.com.

What do you dislike about Keepit?

i cant say i dislike something about keepit Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

It's great to hear that Keepit has been easy to use and has provided effective backup solutions for your Microsoft 365 tenant. Thank you for your feedback!

Best regards,

Susan

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Simplicity and Efficiency of Backup"
4.5/5
What do you like best about Keepit?

I appreciate the simplicity and ease of use of Keepit, as well as its easy setup. It offers granular management of administrator rights, which is really useful. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

I find that the SSO method is implemented in a somewhat strange way. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello,

We're glad to hear that you appreciate the simplicity and ease of use of Keepit, as well as the granular management of administrator rights. We understand your feedback about the SSO method and will take it into consideration for future improvements.

Best regards,

Susan

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Unmatched Speed and Ease of Backup"
5/5
What do you like best about Keepit?

I like the execution speed of Keepit and the ease of configuration. I also appreciate the quick search in files, as well as the easy wizard that makes the initial setup very fast. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

I find the use of AI for research challenging. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello,

Thank you for sharing your positive experience with Keepit! We're thrilled that the execution speed and easy configuration have been beneficial for your backup and file search needs. We will take your feedback about the use of AI for research into consideration for future improvements.

Best regards,

Susan

Dan P.
DP
Dan P.
Director of Information Services
Mid-Market (51-1000 emp.)
"Effortless Backup with Room for Speed Improvement"
4.5/5
What do you like best about Keepit?

I love Keepit for its ease of use and straightforward interface, which makes the process of managing backups intuitive and efficient. The ability to drill down and view which documents and files have been backed up, along with the timing of these backups, gives me a transparent view of my data security. I appreciate knowing exactly how much data is backed up, which provides peace of mind. Keepit's capability to perform multiple daily backups ensures that I have regular backups throughout the day, safeguarding me from potential data loss. Additionally, the implementation process was seamless, requiring minimal effort on my part, which was impressive. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

It can be a little hard to tell how many users I have available in my license. It can be slow sometimes when trying to access specific files or folders. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Dan,

Thank you for your positive feedback on Keepit's ease of use and transparent backup process. We are continuously working to improve our service and will take your feedback into consideration. We appreciate your support and hope to address these concerns to enhance your experience with Keepit.

Best regards,

Susan

Verified User in Aviation & Aerospace
AA
Verified User in Aviation & Aerospace
Enterprise (> 1000 emp.)
"Stress-free cloud backups with Keepit: Simple, reliable, and comfortable"
5/5
What do you like best about Keepit?

Keepit convinces me primarily with its ease of use and clear user interface. The setup is straightforward, and the backups run reliably in the background without me having to worry about them. I particularly like the automatic backup of Microsoft 365 data, which is a real added value for us in the company. The restoration is quick and intuitive, even in more complex scenarios. I also appreciate the transparency in the backup status notifications – you can always see that everything is secured. For me, Keepit is a solution that perfectly combines security, comfort, and reliability. An absolute recommendation for anyone looking for a stress-free cloud backup solution! Review collected by and hosted on G2.com.

What do you dislike about Keepit?

What I wish for the future: a bit more stability with the customer service representatives. The frequent changes sometimes make renewals tedious because you have to start over in some cases. I hope that there will be more continuity here in the future. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello,

Thank you for sharing your positive experience with Keepit! We're delighted that you find our solution easy to use and reliable, especially with the automatic backup of Microsoft 365 data. We appreciate your feedback regarding the stability of our customer service representatives and will strive to provide better continuity in the future. It's fantastic to hear that Keepit has provided you with a worry-free backup solution for your cloud data, saving you time and reducing risks.

Best regards,

Susan

Sabu S.
SS
Sabu S.
IT Manager
"Reliable Cloud Backup with Unlimited Storage and Compliance"
4.5/5
What do you like best about Keepit?

I find Keepit to be an excellent choice for businesses seeking a reliable and secure cloud backup solution that is cost-effective. The product's strong compliance with regulations such as ISO 27000 and GDPR, combined with its robust role-based access control, makes it particularly suitable for businesses operating in regulated environments. I especially value Keepit's commitment to immutability, data sovereignty, and long retention, which are crucial features for my business needs. The unlimited storage option is a significant attraction, providing assurance and peace of mind by eliminating worries about storage limits. Additionally, I appreciate the backup capabilities for Azure AD and M365 data, which enhance security for critical data. The simplicity of the initial setup also contributes to a positive experience, making it easy to get started with the service. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

I dislike that Keepit lacks local storage presence, especially in the Middle East region, as most customers prefer their data to remain within the region. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello Sabu,

We're pleased to hear that Keepit has been a reliable and secure cloud backup solution for your business, offering strong compliance with regulations and robust access control. We acknowledge your concern about local storage presence in the Middle East region and will take this into consideration for future improvements.

Best regards,

Susan

Michael F.
MF
Michael F.
"Effortless M365 Backup with Unmatched Reliability"
5/5
What do you like best about Keepit?

I appreciate that Keepit is fairly easy to set up and manage, which saves me time and effort. The unlimited storage offered by Keepit for Office 365 backup is a significant benefit, providing peace of mind as I know there are no restrictions on data backup. I find the process of restoring items to be straightforward; it's simple to locate and perform in-place restores, which enhances efficiency. The powerful search feature is incredibly useful, saving me time when searching through backups. Additionally, the option to allow users to perform restores themselves through a time-limited link is a great feature. This capability reduces the workload on my team and empowers users with some control over their data restoration needs. I am also impressed by the fair pricing and the user interface, which is intuitive and user-friendly. Moreover, the system's robustness is commendable as it has never failed to back up our files, giving me confidence in its reliability. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Nothing Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Michael,

Thank you for sharing your positive experience with Keepit! We're glad to hear that our solution has been able to save you time and effort with its easy setup, unlimited storage, and efficient restores. We appreciate your feedback on the powerful search feature and user self-restoration. Thank you for choosing Keepit!

Best regards,

Susan