I find Kapwing relatively easy to use, especially for video editing and adding subtitles. I also found the initial setup very easy. Review collected by and hosted on G2.com.

I find it frustrating that it doesn't export videos at all. I feel like it's a scam because there's no proper support. I have to wait a week for support to email back, and even then, they don't try to help me. The export function doesn't work, and because they don't offer any support as promised, I'll have to dispute the charge with American Express. It just doesn't work as advertised. Review collected by and hosted on G2.com.

Everything is easy to use. You can drag and drop files and designs, and you can also export all your creatives in one go without any hassle. Review collected by and hosted on G2.com.

Less capabilities versus other tools like Capcut or Premiere Pro Review collected by and hosted on G2.com.

If you want just edit your video, is fine, Review collected by and hosted on G2.com.

After starting with Kapwing full of excitement for what it promised, my experience quickly turned disappointing. My first two projects were acceptable, especially the free trial one with watermarks that processed quickly.

Then everything fell apart with my fourth project. The editor would get stuck "thinking" indefinitely, showing "one minute remaining" for hours. I lost all the projects from my second subscription month because I simply couldn't complete them.

Technical support's response was frustratingly slow. Their solution? They offered to finish the project themselves, but the results were terrible. When I requested a refund, they only offered credits for their product - a surreal response considering the software clearly doesn't work.

Why would I want more credits for a service that fails to deliver its basic functionality? Kapwing's customer service is as broken as their video editor. Save your money and time - look elsewhere for your video editing needs. Review collected by and hosted on G2.com.

Kapwing is undeniably clever at drawing users in with their appealing branding, and promises of powerful editing tools. Their marketing creates high expectations, making it easy to believe their service will deliver a seamless and professional experience. That's about as good as it gets though. Review collected by and hosted on G2.com.

I had a deeply disappointing experience with Kapwing. The platform was riddled with technical issues—stalled exports and long delays—that made it nearly impossible to complete my project. When I reached out for support, I found their no-refund policy inflexible and unreasonable, especially since the service failed to meet even basic expectations.

What I find particularly troubling is that Kapwing continues to charge customers for a product that doesn’t deliver as advertised and refuses to take accountability. In my opinion, this practice is unethical. Companies should stand by the quality of their service and offer refunds when customers are genuinely dissatisfied.

While Kapwing tries to emphasize innovation, it feels like they’ve neglected the fundamentals: providing a reliable product and fair treatment of their customers. I would not recommend this service to anyone seeking a trustworthy and user-friendly platform. Review collected by and hosted on G2.com.

It houses all of your media, making it easy to build videos and reuse components when necessary. The built-in AI transcript editing, among many other features, makes this a hosted editing platform worth leveraging to make quick, efficient use of time. Review collected by and hosted on G2.com.

Nothing, I love this solution - it's exceeded my expectations. Review collected by and hosted on G2.com.

platform is user friendly. Technology is solid Review collected by and hosted on G2.com.

a bit slower than I would of liked. other programs are faster Review collected by and hosted on G2.com.

I am very unhappy customer after 8 months of working with Kapwing. The sound if export is not the same as editing. Now I need to build all my work in different app. Be careful. Review collected by and hosted on G2.com.

The quality of sound when you export is downgraded and it is not good at all. I am moving now all my work to Descript. Review collected by and hosted on G2.com.

I liked that I can crop the audios also inside the timeline of kapwing. Review collected by and hosted on G2.com.

There should be a light mode also inside the software Review collected by and hosted on G2.com.

It is very easy and intuitive, the free edition has some features blocked but the unblocked ones are enough to start Review collected by and hosted on G2.com.

In some cases the solution keeps blocked, in particular when an high file is loaded Review collected by and hosted on G2.com.

I like the Kapwing Templates section. It provides thousands of templates designed by professionals and helps us make our video outstanding by simply changing our content with pictures, videos and text. Review collected by and hosted on G2.com.

As everything about Kapwing is excellent, I wouldn't say I liked its video editing interface. It's not professional and a little bit difficult to use. Also, I wouldn't say I like its loading speed. The website is a little bit heavy and takes too much time to load. Review collected by and hosted on G2.com.