JustReva Reviews & Product Details

JustReva is an AI-powered virtual receptionist built specifically for healthcare clinics. It answers every patient call 24/7, books and manages appointments, recovers missed calls, and handles cancellations — all without putting patients on hold or sending them to voicemail. Designed for medical offices, dental practices, and multi-location clinics, JustReva integrates seamlessly with existing scheduling systems to automate front-desk phone operations. The AI receptionist understands natural patient conversations, supports multiple languages, and ensures no appointment opportunity is ever lost. JustReva is fully compliant with HIPAA and PHIPA regulations, keeping patient data secure at every step. All data is stored in the patient's home country — Canadian clinic data stays in Canada, US clinic data stays in the United States. Voice audio is processed in real time and immediately discarded, with no recordings stored by default. Whether your clinic needs after-hours call coverage, overflow call handling during peak times, or a complete virtual front desk solution, JustReva delivers consistent, professional patient experiences around the clock. When a call falls outside REVA's scope — such as medical questions, billing disputes, or upset callers — it takes a message, flags the issue with full context, and hands off to your team. Difficult calls are marked as priority so staff can respond appropriately. There are no phone trees, no scripted dead ends, and no guesswork. JustReva goes live in under an hour. Clinics provide their hours, services, providers, and scheduling rules. Calls to the existing phone number are forwarded to REVA — no new hardware or patient-facing apps required. It works with Google Calendar, Microsoft 365, and custom EMR/PMS connectors built during onboarding. Key capabilities include intelligent call answering, real-time appointment booking, missed call recovery and follow-up, cancellation and rescheduling management, multi-language patient support, FAQ handling, smart escalation to staff, full call transcripts, an analytics dashboard, and seamless EMR/PMS integration. Beyond phone automation, JustReva also builds custom AI solutions for healthcare practices, including patient intake automation, follow-up reminders, referral workflows, and insurance pre-verification — scoped and priced per project.