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At a Glance
Market Segments
Mid-Market (64.7% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$24
$0.00
Jitbit Helpdesk
Star Rating
(51)4.3 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
$24
Browse all 4 pricing plansZoho Desk
Star Rating
(7,122)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk excels in its multi-channel coverage, particularly with email and live chat, achieving ratings of 9.1 and 8.8 respectively, while Jitbit Helpdesk has slightly lower ratings of 8.4 for chat support, indicating a more robust experience in Zoho Desk for handling diverse customer interactions.
- Reviewers mention that Jitbit Helpdesk shines in conversation archiving, receiving a high score of 9.0, which allows for better tracking of customer interactions over time, whereas Zoho Desk's score of 8.6 suggests it may not be as comprehensive in this area.
- G2 users highlight that Zoho Desk's knowledge base feature is particularly strong, with a rating of 8.7, providing users with easily accessible information, while Jitbit Helpdesk's knowledge base is rated lower at 8.3, indicating a potential gap in self-service resources.
- Users on G2 report that Jitbit Helpdesk offers superior automation capabilities, scoring 8.4 compared to Zoho Desk's 8.1 in AI text generation, suggesting that Jitbit may provide more efficient workflows through automation.
- Reviewers say that Zoho Desk's ease of use is a significant advantage, with a score of 8.5, making it more user-friendly for new users compared to Jitbit Helpdesk's score of 9.0, which, while high, indicates that some users may find it slightly less intuitive.
- Users report that Zoho Desk's ticket management system is robust, with a score of 8.7 for ticket creation and response user experience, while Jitbit Helpdesk matches this with an 8.6, suggesting both platforms are effective, but Zoho Desk may offer a slight edge in user experience.
Pricing
Entry-Level Pricing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Jitbit Helpdesk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.8
44
8.7
5,656
Ease of Use
9.0
44
8.5
5,734
Ease of Setup
8.6
29
8.1
5,009
Ease of Admin
8.6
29
8.3
4,717
Quality of Support
8.6
41
8.3
5,087
Has the product been a good partner in doing business?
8.8
28
8.4
4,258
Product Direction (% positive)
7.8
42
8.9
5,422
Features by Category
Ticket and Case Management
8.8
35
|
Verified
8.6
3313
|
Verified
8.7
35
|
Verified
8.5
3288
|
Verified
8.0
33
|
Verified
8.3
3060
|
Verified
8.6
33
|
Verified
8.3
2912
|
Verified
8.1
28
|
Verified
8.2
2626
|
Verified
8.1
35
|
Verified
8.4
2906
|
Verified
8.6
34
|
Verified
8.5
2912
|
Verified
8.1
22
|
Verified
8.3
2499
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
8.4
32
|
Verified
8.3
2853
|
Verified
8.5
35
|
Verified
8.6
3070
|
Verified
8.3
18
|
Verified
8.2
2382
|
Verified
7.6
21
8.0
2144
|
Verified
8.2
17
7.8
1906
|
Verified
Platform
7.5
19
|
Verified
8.1
2278
|
Verified
8.5
24
|
Verified
8.2
2724
|
Verified
7.9
22
|
Verified
8.4
2825
|
Verified
8.4
19
|
Verified
8.1
2240
|
Verified
8.4
33
|
Verified
8.2
2784
|
Verified
7.9
32
|
Verified
8.4
2942
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
321
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
335
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
311
Not enough data
8.0
309
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
314
Not enough data
8.5
311
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
570
Not enough data
8.0
556
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
8.8
8
|
Verified
8.8
718
|
Verified
9.0
8
|
Verified
8.7
758
|
Verified
9.2
8
|
Verified
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
8.5
24
|
Verified
8.2
2724
|
Verified
9.0
8
|
Verified
8.5
361
Not enough data
8.4
456
8.3
8
|
Verified
8.7
712
|
Verified
8.8
8
|
Verified
8.7
692
|
Verified
8.5
8
|
Verified
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Unique Categories
Jitbit Helpdesk has no unique categories
Reviews
Reviewers' Company Size
Jitbit Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.6%
Government Administration
5.9%
Retail
3.9%
Outsourcing/Offshoring
3.9%
Non-Profit Organization Management
3.9%
Other
62.7%
Information Technology and Services
17.7%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.3%
Alternatives
Discussions
Jitbit Helpdesk has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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