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Jira Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the user-friendly interface of Jira, which significantly enhances task tracking and project management. (795 mentions)
Users value the project management capabilities of Jira, enhancing collaboration and tracking task progress efficiently. (661 mentions)
Users highlight the user-friendly interface of Jira, enabling effective task tracking and team collaboration. (601 mentions)
Users value Jira for its robust feature set, enabling seamless collaboration, customization, and effective agile project management. (516 mentions)
Users value the seamless integration capabilities of Jira, enhancing collaboration and project management across teams. (434 mentions)
Users value the team collaboration features of Jira, which enhance communication and efficiency across various departments. (424 mentions)
Users find the learning curve steep, as Jira's complexity can overwhelm new users and affect setup efficiency. (460 mentions)
Users find Jira's complexity and feature overload overwhelming, making it difficult for newcomers to navigate and set up. (290 mentions)
Users find learning Jira difficult initially, as navigation and setup can be overwhelming for newcomers. (290 mentions)
Users experience slow performance at times, impacting efficiency and requiring urgent support ticket creation. (202 mentions)
Users find the overwhelming interface of Jira challenging, often complicating the learning process and overall efficiency. (201 mentions)
Users find Jira to be expensive, particularly for larger teams and projects, impacting overall affordability. (141 mentions)

Top Pros or Advantages of Jira

1. Ease of Use
Users appreciate the user-friendly interface of Jira, which significantly enhances task tracking and project management.
See 795 mentions

See Related User Reviews

Utsaw K.
UK

Utsaw K.

Small-Business (50 or fewer emp.)

5.0/5

"In Jira project management is all time excellent."

What do you like about Jira?

The best part of jira is it provide a small module wise management of any project, can assign and monitor overall development and delivery of any pro

Zeel P.
ZP

Zeel P.

Mid-Market (51-1000 emp.)

5.0/5

"Great for work in data analytics and management"

What do you like about Jira?

The best thing possible about jira is the interface it provides for easier access to work related data and links for the same.Its easier to track the

2. Project Management
Users value the project management capabilities of Jira, enhancing collaboration and tracking task progress efficiently.
See 661 mentions

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Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Easily manage tickets"

What do you like about Jira?

Jira helps me in managing multiple tickets. As a software engineer, I work across projects and on wide range of things like bugs, story, tasks. With h

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Jira Boards are excellent for team work"

What do you like about Jira?

Being able to manage our sprints inside this boards

3. Task Tracking
Users highlight the user-friendly interface of Jira, enabling effective task tracking and team collaboration.
See 601 mentions

See Related User Reviews

Zeel P.
ZP

Zeel P.

Mid-Market (51-1000 emp.)

5.0/5

"Great for work in data analytics and management"

What do you like about Jira?

The best thing possible about jira is the interface it provides for easier access to work related data and links for the same.Its easier to track the

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Focused, Collaborative, rich project management application"

What do you like about Jira?

1. Jira Board: Hands down, Jira Board is one of the most useful features which I use on a daily basis. The tasks can be divided in focused sprints and

4. Features
Users value Jira for its robust feature set, enabling seamless collaboration, customization, and effective agile project management.
See 516 mentions

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Lucy J.
LJ

Lucy J.

Mid-Market (51-1000 emp.)

4.5/5

"Jira has greatly improved our business management with applications"

What do you like about Jira?

I consider that Jira is very agile, this makes it an ideal tool for groups that use scrum or other agile methods in the creation and management of sof

Vishal J.
VJ

Vishal J.

Mid-Market (51-1000 emp.)

4.5/5

"It provides best way for bug tracking, issue tracking, and project management."

What do you like about Jira?

Jira is an excellentand easy project management tool. It is the best option for bug tracking and agile project management. Multiple teams can use Jira

5. Integrations
Users value the seamless integration capabilities of Jira, enhancing collaboration and project management across teams.
See 434 mentions

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keerthireddy 5.
K5

keerthireddy 5.

Mid-Market (51-1000 emp.)

4.5/5

"Jira"

What do you like about Jira?

jira is a popular project management and issue tracking tool and this is developed by Atlassian. It is mainly used by software development teams like

Sayan C.
SC

Sayan C.

Mid-Market (51-1000 emp.)

4.5/5

"A complete project management tool"

What do you like about Jira?

A very good project management tool that can take care of multiple requirements and is easy to learn. Implementing within organization timeframe is ea

6. Team Collaboration
Users value the team collaboration features of Jira, which enhance communication and efficiency across various departments.
See 424 mentions

See Related User Reviews

Monisa A.
MA

Monisa A.

Mid-Market (51-1000 emp.)

5.0/5

"Powerful project management tool with great tracking but a bit complex"

What do you like about Jira?

Jira is excellent for project and task management. I like how it allows me to organize work into boards, sprints, and backlogs. The issue tracking sys

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Good for cross-functional collaboration"

What do you like about Jira?

As a marketer, i can easily be looped in to tickets across various teams - Client Success, Engineering, etc - & quickly context gather thanks to t

Top Cons or Disadvantages of Jira

1. Learning Curve
Users find the learning curve steep, as Jira's complexity can overwhelm new users and affect setup efficiency.
See 460 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Powerful and Flexible, but Sometimes Overwhelming"

What do you dislike about Jira?

Jira can sometimes feel overwhelming, especially for new users. The number of features and configuration options can be confusing at first, and it tak

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Powerful project management & Issue tracking tool"

What do you dislike about Jira?

-Installation can be tricky -As Jira is a robust tool with hundreds of features, it becomes trickier to manage when the number of users is higher

2. Complexity
Users find Jira's complexity and feature overload overwhelming, making it difficult for newcomers to navigate and set up.
See 290 mentions

See Related User Reviews

Monisa A.
MA

Monisa A.

Mid-Market (51-1000 emp.)

5.0/5

"Powerful project management tool with great tracking but a bit complex"

What do you dislike about Jira?

Jira can feel overwhelming at first because of its complexity. The interface has many features that are not always intuitive, especially for beginners

Vishal J.
VJ

Vishal J.

Mid-Market (51-1000 emp.)

4.5/5

"It provides best way for bug tracking, issue tracking, and project management."

What do you dislike about Jira?

The user interface provided by jira is firsly difficult to understand, It is not that much user friendly. The tool is hard to set up and get used to.

3. Learning Difficulty
Users find learning Jira difficult initially, as navigation and setup can be overwhelming for newcomers.
See 290 mentions

See Related User Reviews

Rohan S.
RS

Rohan S.

Mid-Market (51-1000 emp.)

4.0/5

"A reliable tool for managin complex data engineering projects"

What do you dislike about Jira?

Jira can feel heavy when handling multiple projects with many customizations. the interface is not the most intuitive for new users and performance ca

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Powerful for teams, but not always beginner-friendly"

What do you dislike about Jira?

It’s hard to understand at first. There are too many options, and setup takes time. Not very easy to use for new people. Customer support is slow — it

4. Slow Performance
Users experience slow performance at times, impacting efficiency and requiring urgent support ticket creation.
See 202 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Jira: Excellent for Issue Tracking and Project Management"

What do you dislike about Jira?

Performance can be improved as sometimes its down and we need to create tickets as soon as possible

Swatantra T.
ST

Swatantra T.

Mid-Market (51-1000 emp.)

5.0/5

"Master for Project Management"

What do you dislike about Jira?

Sometimes its performance gets decreased when using it. Complexity during setup of a new project.

5. Overwhelming
Users find the overwhelming interface of Jira challenging, often complicating the learning process and overall efficiency.
See 201 mentions

See Related User Reviews

Lucía A.
LA

Lucía A.

Small-Business (50 or fewer emp.)

4.0/5

"Great for working with different teams"

What do you dislike about Jira?

It has many many features, tools, views, add-ons, it can get a little chaotic to use. Integration with Intercom, specifically, was not very hard, but

Alankrita P.
AP

Alankrita P.

Small-Business (50 or fewer emp.)

4.5/5

"A reliable platform for tracking and managing daily activities"

What do you dislike about Jira?

At times, it can feel a bit overwhelming when handling multiple updates or detailed information in one place. A simpler and more intuitive flow in cer

6. Expensive
Users find Jira to be expensive, particularly for larger teams and projects, impacting overall affordability.
See 141 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Good and actually has improved quite a bit"

What do you dislike about Jira?

The one thing I dislike about Jira would be sometimes it's latency and it's cost

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Powerful for teams, but not always beginner-friendly"

What do you dislike about Jira?

It’s hard to understand at first. There are too many options, and setup takes time. Not very easy to use for new people. Customer support is slow — it

Jira Reviews (7,108)

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Jira Reviews (7,108)

View 16 Video Reviews
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Darshan B.
DB
Software Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Jira: A Unified Platform for Efficient Task Management"
What do you like best about Jira?

I really like Jira and all of its features. The best part is that it brings all tasks together on one platform, making it very easy to use and implement. We can easily assign tasks or errors to specific people and manage them efficiently with proper timelines. If we need any guidance, their customer support is also very helpful. Additionally, Jira integrates smoothly with our system. Review collected by and hosted on G2.com.

What do you dislike about Jira?

I dislike Jira’s new update because they changed the navigation panel, making it difficult to find the necessary information. Review collected by and hosted on G2.com.

Drashti K.
DK
Intern
Mid-Market (51-1000 emp.)
"Best tool to manage projects and track work easily."
What do you like best about Jira?

I like how jira helps me and my team stay organized. It is very easy to create tasks, assign them, and track progress. Once you get used to it, implementation gets very easy and simple to keep every day tasks checked. It has lots of features which helps me stay active and keep track of my tasks. I also like how it connects with other tools like Slack, confluence and GitLab, so updates happen automatically. The dashboards and boards make it easy to see what is pending and what is completed, which really helps during team meetings. Review collected by and hosted on G2.com.

What do you dislike about Jira?

Initially, Jira can feel a bit confusing because there are so many options. It takes some time to figure out where everything is and how to set up things. The UI sometimes feels a little crowded, especially when there are too many tasks. Big projects with lots of issues can slow down a bit, but overall it still works fine and gets my requirements done. Review collected by and hosted on G2.com.

Mahesh B.
MB
Backend developer
Small-Business (50 or fewer emp.)
"Clear Task Management, But Setup Is Complex and Interface Feels Clunky"
What do you like best about Jira?

What I like best is that the work is just there. Before, tasks were in emails or Slack messages, and everything was a mess. Now, you open the board, and you see exactly what you, or the whole team, are doing right now, what's next, and who's blocking you. It makes everything super clear Review collected by and hosted on G2.com.

What do you dislike about Jira?

It's way too complicated to set up; you practically need a whole admin person just to manage the settings. And the interface is pretty ugly and just feels heavy to click around in Review collected by and hosted on G2.com.

NS
Quality Automation Specialist
Enterprise (> 1000 emp.)
"Powerful Project Tracking, But Steep Learning Curve and Complexity"
What do you like best about Jira?

Jira's strength lies in its adaptability and powerful project tracking. It offers customizable workflows, boards (Scrum/Kanban), and robust reporting, making it suitable for any team size or agile methodology. The seamless integration capabilities with other tools also create a central, collaborative platform for managing work effectively. Review collected by and hosted on G2.com.

What do you dislike about Jira?

Jira include its steep learning curve and excessive complexity, especially for non-technical users. It can also suffer from slow performance, administrative overhead, and a convoluted user experience. Over-customization often leads to messy, difficult-to-manage workflows. Review collected by and hosted on G2.com.

George T.
GT
Sales and marketing specialist
Mid-Market (51-1000 emp.)
"Jira Keeps Us Organized, Though Customization Could Be Simpler for Marketing"
What do you like best about Jira?

I use Jira as primary project and marketing tasks management platform. Jira helps our team stay organized and on track with all ongoing projects. I really like how clearly it shows the progress of tasks, deadlines and responsibilities. the boards and sprint views make it easy to follow up with developers, content creators and designers everything stays transparent. it's also great for tracking marketing campaigns and product launches step by step. Review collected by and hosted on G2.com.

What do you dislike about Jira?

well there is no thing to dislike Jira but yeah at starting , creating custom workflows or dashboards sometimes requires helps from the admin. I wish it was slightly simpler for marketing users. Review collected by and hosted on G2.com.

CP
Software Developer
Mid-Market (51-1000 emp.)
"Boosts Productivity with Powerful Features and Seamless Integrations"
What do you like best about Jira?

Jira offers excellent easy of use, once you get familiar with its interface, and its wide range of features makes it ideal for managing complex projects. The integration with other tools like confluence, works seamlessly, which boosts teams productivity. it's also highly customizable, allowing teams to adopt workflows easily. The platform is reliable for frequent use, and customer support is generally resposive and helpful during setup or issue resolution. Review collected by and hosted on G2.com.

What do you dislike about Jira?

The initial implementation can feel complex, especially for new users, due to large numbers of configuration options. while the tool is powerful, its learning curve affects ease of use in the early stages. Some features feel overwhelming for smaller teams. Review collected by and hosted on G2.com.

AT
Developer
Mid-Market (51-1000 emp.)
"Powerful Project Management with Agile Boards, But Can Be Slow and Complex for Beginners"
What do you like best about Jira?

Jira A powerful and Professional Project Management tool .Every task in Jira is assigned a task such as Creating A login Page or Bug Fixing A bug You clearly see your assigned task what need to be done by when what priority needs to be given. jira is also a bug tracking tool. I really Like Agile Boards They make Sprint Planning and backlog management easy. and jira is the best best tool to make a project successful and keep track of it. Review collected by and hosted on G2.com.

What do you dislike about Jira?

From My Experience , Jira 's Loading speed can be slow for very large projects or with a lot data. and A bit Complex for Beginners it take time to understand the interface the first time you try it .and Jira is High Cost Tool. Review collected by and hosted on G2.com.

Netra S.
NS
Big Data Developer
Mid-Market (51-1000 emp.)
"Jira Keeps Our Big Data Projects Organized and On Track"
What do you like best about Jira?

we use Jira for project management in our company, it helps me and my team to keep work organized while working on big data pipelines and development projects. i can create tasks, track progress and see exactly what everyone is working on. the workflow customization is best, for bug tracking and features development. notifications and dashboards are great to remind meeting. i think its every company use Jira because its a great tool. i love the feature of GitHub integration for version control and linking commits to task. and also BigQuery integration is great. Review collected by and hosted on G2.com.

What do you dislike about Jira?

There are no issues in Jira but yeah sometimes, when there is a large number of issues or boards are there, it get lil bit slow. Review collected by and hosted on G2.com.

Livia P.
LP
Business Analyst
Mid-Market (51-1000 emp.)
"Jira Software: Powerful Agile Management, but Complex and Overwhelming for Smaller Teams"
What do you like best about Jira?

Jira Software delivers powerful agile project management with customisable workflows, sprint planning, and real-time dashboards that keep teams aligned and productive. Its seamless integrations with development tools and flexible automation capabilities make it the go-to platform for teams looking to ship faster while maintaining full visibility across stakeholders. Can't imagine working without it! Review collected by and hosted on G2.com.

What do you dislike about Jira?

Jira Software can feel overwhelming with its steep learning curve and complex configuration options that often require administrator expertise to set up properly. The interface feels cluttered and slow, notifications can be excessive, and smaller teams may find themselves wrestling with unnecessary complexity when simpler tools would suffice. Review collected by and hosted on G2.com.

JP
Systems and Network Analysts
Mid-Market (51-1000 emp.)
"Jira: the best digital program for collaborating efficiently with your work team."
What do you like best about Jira?

I like all of Jira's features and work tools because it is a professional and efficient program for establishing a productive and effective business collaboration space for my work interests, improving my professional results and control of all my business projects.

I can also say that Jira facilitates teamwork due to the technical quality of all its tools, promoting active collaboration among all members in their roles. Review collected by and hosted on G2.com.

What do you dislike about Jira?

My experience using Jira's digital features has been professional and positive, I can recommend using its work tools for their performance and business usefulness. Review collected by and hosted on G2.com.

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