J. J. Keller® Technology Solutions Reviews & Product Details

I like the secure, encrypted messaging and file sharing, a place for employees to see their leaves, and a dashboard to keep tabs on who’s on leave, why, and the process and deadlines. I like that J. J. Keller® Technology Solutions can integrate with HRM, HRIS, and payroll software and hold a lot of information, even if it requires a lot of setup on the front end. It’s way better than spreadsheets. The pricing is reasonable for the value provided. Review collected by and hosted on G2.com.

I find the forms functionality underwhelming. It requires a lot of setup on the front end and basically only works well for FMLA. It’s clunky and frustrating for tracking ADA, military, short-term disability, etc. It’s way better than spreadsheets, but it hasn’t really made the paperwork much more efficient. The initial setup was challenging because the system is not intuitive, and I pointed out major compliance flaws with their forms that needed to be fixed. Overall, it was rougher than any other leave management system I’ve used, and support feels non-existent at times. I've sat in queue for chat for hours with no response and it took days for them to acknowledge I was even trying to connect with them. Their support answers rarely, if ever, address the issues when they do get around to responding. I'm not sure the people who set up the system have ever worked in HR or leave management, to be honest. Review collected by and hosted on G2.com.

The easy access to several factors from facility and employee data, chemical suite, with an easy QR Code for digital access, policies and their RegSense, as well as their Ask an Expert capabilities are great. I make extensive use of the training asset library and the chemical center. The addition of the Environmental module is just another thing to aid our company. Review collected by and hosted on G2.com.

Not a lot, the biggest hurdle is that the filtering of items can have some extra time to it, but that is a factor of how many items are being filtered and not typically longer than a few seconds. However, the digital age we're in, sometimes a few seconds feels like forever. Review collected by and hosted on G2.com.

It's been around for a long time and they have the expertise to back their products. Review collected by and hosted on G2.com.

It's an antiquated system and approach to how companies use technology. The offerings are also outdated and their contract process is painful. We have had so many hiccups with trying to get the sales team to get the contract right and the right services aligned to the entities we own. It's been a logistical project. There's a rotating door of sales people who don't know the accounts and their departments for the various systems they offer are largely disconnected, so if you have problems with one that affects the other we're the ones trying to connect their internal teams to straighten it out. We've had trouble accessing important trainings for our teams and honestly we're looking at other options. We can't spend this much time chasing down partnership. Review collected by and hosted on G2.com.

I like that J.J. Keller has really great support. Any time I have had questions about our FMCSA compliance, they have always been incredibly helpful. Especially with DataSense, which we use to manage our DQ files. When I first started working with trucking, I was really confused and wasn't sure how a lot of it worked, especially the DQ files. Our compliance advisor really helped me through the process to make sure our drivers stay compliant. Fleet Mentor has also been really useful with keeping track of truck information and maintenance. Both sites are very easy to use, and the advisors are incredibly helpful. Review collected by and hosted on G2.com.

I will say one thing that I sort of dislike about J.J. Keller is all of the extra advertising. There have been a few times where I've been called from my work to take a phone call where I'm essentially asked to give a quick survey about a J.J. Keller product or webcast. I don't mind taking surveys at all, but I really don't prefer doing them over the phone. Emailing the surveys would be a lot better, in my opinion. Review collected by and hosted on G2.com.

Having experts at my disposal to answer critical, but often out-of-the-box questions is fantastic. Also, the ability to have a dashboard that I can customize and centralize all of my data in is phenomenal. Review collected by and hosted on G2.com.

It is (understandably) expensive. It is worth the money, but anytime I can save, I do like it. Review collected by and hosted on G2.com.

I find J. J. Keller® Technology Solutions user-friendly and customer-service friendly. They’re very valuable because I need someone I can understand when I need a particular compliance issue addressed for certain drivers. They break it down into just basic human: this is what I need to do and get signed, and they let me know exactly what I need to do to keep my driver in compliance. Review collected by and hosted on G2.com.

I don't think the website needed fixing when it wasn't broken. When J. J. Keller® Technology Solutions revamped the website to make it bigger and better, it got a little complicated. I'd rather they keep the website clean and straight. I also did not find the initial setup easy. Review collected by and hosted on G2.com.

IFTA tracking, HOS tracking, DQ files, equipment maintenance, training, US support. Review collected by and hosted on G2.com.

I have been using Encompass for 3 years and there is nothing that I don't like. Review collected by and hosted on G2.com.

I have really found resource in the Safety Training program. I have found so much ease in knowing everything is current. I have way more confidence in my training sessions that I am supplying useful information. Review collected by and hosted on G2.com.

The process to import SDS sheets for JJ Keller to manage has thus far eluding me and trying to get assistance with this process through the site is proved impossible with my limited knowledge of "importing" Review collected by and hosted on G2.com.

The content in safety presentations is accurate and just the right amount of content Review collected by and hosted on G2.com.

Registering employees for safety trainings can be cumbersome and feels disorganized. I also would like to get email notifications when employees complete exams. Review collected by and hosted on G2.com.

I appreciate the ability to produce a manual for our drivers as well as an online QR code that shows a manual of our products as well Review collected by and hosted on G2.com.

Not always easy to find what you are looking for - especially when it comes to SDS sheets - often ones created are duplicates. Makes it difficult to determine which one is actually correct Review collected by and hosted on G2.com.