# iTRUST Reviews **Vendor:** iTRUST **Category:** [Optometry Software](https://www.g2.com/categories/optometry) **Average Rating:** 5.0/5.0 **Total Reviews:** 108 ## About iTRUST iTRUST is a comprehensive, cloud-based Electronic Health Record (EHR) and practice management solution tailored specifically for optometry, ophthalmology, and optical practices. Designed to streamline daily operations, it integrates patient records, billing, inventory management, and patient engagement tools into a single, user-friendly platform. By consolidating these essential functions, iTRUST enhances efficiency, reduces administrative burdens, and allows eye care professionals to focus more on patient care. Key Features and Functionality: - Cloud-Based EHR: Provides fast, flexible charting capabilities accessible from any device, ensuring up-to-date patient records and seamless information sharing. - Optical Point of Sale (POS) & Billing: Manages sales, claims, and inventory efficiently, integrating optical retail operations with clinical services. - AI Receptionist & Automation: Offers 24/7 virtual front desk support, handling routine calls, appointment scheduling, and basic patient inquiries, thereby reducing staff workload. - Patient Engagement Tools: Facilitates communication through text messaging, WhatsApp integration, online booking, and telemedicine services, enhancing patient interaction and satisfaction. - Inventory Management: Tracks optical inventory in real-time, preventing overstocking or stockouts, and streamlining product management. - Claims and Billing: Automates insurance claim submissions, reducing errors and expediting reimbursements. - Telemedicine: Enables secure, HIPAA-compliant virtual consultations, expanding patient access to care. - Automated Recalls and Reminders: Reduces no-shows by sending timely appointment reminders and recall notifications to patients. Primary Value and Solutions Provided: iTRUST addresses the common challenges faced by eye care practices, such as managing multiple disconnected systems, administrative inefficiencies, and patient engagement hurdles. By offering an all-in-one solution, it simplifies workflows, reduces manual tasks, and enhances the overall patient experience. The integration of AI-driven tools and automation not only improves operational efficiency but also supports practice growth by enabling providers to deliver high-quality care with reduced overhead. Furthermore, its cloud-based nature ensures data security, compliance with healthcare regulations, and accessibility from any location, making it a scalable and reliable choice for practices of all sizes. ## iTRUST Reviews ### 1. Clean, Secure, and Easy to Use—Great Value for the Price **Rating:** 5.0/5.0 stars **Reviewed by:** Juan M. | Recruiting Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about iTRUST?** Easy to use overall and pretty straightforward to navigate. The interface is clean, so it doesn’t take long to figure things out. I also liked that it feels secure and organized, which makes managing information simple. For the price, it offers good value and has the main features you need without being overly complicated **What do you dislike about iTRUST?** There’s not much to dislike overall. Some features could be expanded a bit more. **What problems is iTRUST solving and how is that benefiting you?** Overall, my experience with iTRUST has been very positive. The platform is easy to navigate and doesn’t take long to get used to, which makes everything more efficient. I like how organized everything feels, and it gives a sense of security when managing information. It covers the main features you need without being overly complicated, which I appreciate. There are small areas that could improve, but nothing that takes away from the overall experience. ### 2. Efficient, Well-Designed, and Dependable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about iTRUST?** I’ve had a great experience with iTrust overall. The platform is user-friendly, with a clean layout that makes it easy to navigate and find what you need. Communication with patients has been smooth and reliable, which really helps keep everything organized. The features are well-designed and practical, supporting daily tasks without feeling overly complicated. I also appreciate the level of security—it’s clear that protecting sensitive information is a priority. Considering everything it offers, I believe it provides strong value for the cost. Overall, iTrust is a dependable and well-rounded platform that I would recommend to others. **What do you dislike about iTRUST?** There is a bit of a learning curve at first, but it’s quick to pick up and becomes very efficient once you’re familiar with it. **What problems is iTRUST solving and how is that benefiting you?** I have not identified any issues yet ### 3. iTRUST: Clean, Intuitive, and Effortlessly Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Gavin G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about iTRUST?** iTRUST is very easy to use and makes it simple to manage accounts and complete tasks without confusion. The interface is clean and intuitive, which saves time and reduces errors. I also like how reliable it is—everything is organized in one place, and the overall experience feels efficient and user-friendly. **What do you dislike about iTRUST?** At this time, I haven’t experienced any significant downsides. The platform has been reliable, easy to use, and meets my needs effectively. Overall, it has provided a smooth and positive experience without any major issues. **What problems is iTRUST solving and how is that benefiting you?** iTRUST helps streamline account management and simplifies processes that would otherwise take more time and effort. It reduces confusion by keeping everything organized in one place, which improves efficiency and saves time. This allows me to focus more on important tasks instead of dealing with complicated systems or manual work. ### 4. Secure, Feature-RicReliable and Secure Platform with a Manageable Learning Curveh iTRUST **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about iTRUST?** What stood out most about iTRUST was its strong focus on security and the breadth of features available. The platform offers a solid range of tools that support efficient workflows and clear patient communication. Once familiar with the system, navigation becomes fairly intuitive, and the interface supports day-to-day tasks without unnecessary complexity. **What do you dislike about iTRUST?** The initial learning curve can be a bit steep, especially for new users. Some areas of the user interface could be more streamlined, as certain features take extra steps to access. A more guided onboarding experience or simplified navigation would make it easier to get up to speed. **What problems is iTRUST solving and how is that benefiting you?** iTRUST simplifies operations by bringing scheduling, billing, patient communication, and records into one platform, reducing the need to juggle multiple systems. This helps streamline workflows, save time, and improve overall efficiency. It also enhances patient communication through features like reminders and messaging, leading to a smoother experience for both staff and patients. ### 5. Efficient and User Friendly Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher H. | Freelance Musician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about iTRUST?** What I like best about iTRUST is how intuitive and easy it is to use. The interface is clean, navigation is straightforward, and it makes completing tasks quick and hassle-free. It really feels designed with the user in mind. **What do you dislike about iTRUST?** What I dislike about iTRUST is that some features aren’t immediately obvious and can take a bit of time to figure out. A few sections could benefit from clearer guidance or labeling to make the experience even smoother. **What problems is iTRUST solving and how is that benefiting you?** iTRUST is solving the problem of managing tasks and information in a streamlined, organized way. It helps me save time and reduces the effort needed to track important details, making my workflow more efficient and less stressful. The app keeps everything in one place, which is a big convenience. ### 6. Straightforward Platform, Easy to Navigate, Would Recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about iTRUST?** Overall, my experience was fairly straightforward, and the platform was easy to navigate. Most things worked as expected, so I didn’t run into much confusion while using it. It also felt relatively efficient compared to similar platforms, which made the whole process smoother. **What do you dislike about iTRUST?** Some parts of the experience could be clearer and more intuitive. There were a few moments where the process felt a bit slow or repetitive, which made it harder to stay engaged. Overall, I think a few areas would benefit from better usability and more transparency so it’s easier to understand what’s happening at each step. **What problems is iTRUST solving and how is that benefiting you?** iTRUST helps streamline certain processes that would otherwise take more time or effort, making things more convenient overall. It also tackles some common inefficiencies by centralizing tasks in one place, which makes it easier to manage everything and keep things organized. ### 7. iTRUST Makes Investing Simple and Hassle-Free **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about iTRUST?** I liked how easy iTRUST was to use. The platform is very straightforward, so it didn’t take me long to get the hang of it or keep track of my investments. Overall, everything felt simple and well organized, which made the entire experience smooth and hassle-free. **What do you dislike about iTRUST?** I didn’t love that the fees can feel a bit high depending on what I’m doing, and that there aren’t as many investment options as on some other platforms. It also took me a little while at first to get used to where everything was and how the layout worked. **What problems is iTRUST solving and how is that benefiting you?** Overall, my experience with iTRUST was positive. The platform was easy to use, and once I got familiar with it, everything felt straightforward. It made managing my investments simple, and I really appreciated how organized the interface and information were throughout. ### 8. iTRUST Is User-Friendly and Effortlessly Gets the Job Done **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlee H. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about iTRUST?** I like that iTRUST is user friendly and does my work for me. **What do you dislike about iTRUST?** I think iTRUST could have a few more features, but it covers everything my business needs. Anything added would be more-so for fun. **What problems is iTRUST solving and how is that benefiting you?** iTRUST allows me to automate my workflows which is giving me more time for direct patient care instead of administrative tasks. ### 9. Clean, User-Friendly InterfacEasy to use platform with helpful featurese **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about iTRUST?** What I like most about iTRUST is its clean and user-friendly interface. It makes managing tasks, patient records, and scheduling very convenient. The features are useful and help streamline daily workflow efficiently. **What do you dislike about iTRUST?** Some features take a bit of time to understand for new users, and navigation could be improved slightly. At times, the system may feel a little slow, and more customization options would make the experience even better. **What problems is iTRUST solving and how is that benefiting you?** iTRUST helps solve the problem of managing patient records, scheduling, and daily tasks in one place. This reduces manual work and saves time. It benefits me by improving organization, making workflows smoother, and helping me complete tasks more efficiently. ### 10. All-in-One EHR Solution That Streamlines Practice Management **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda G. | Quality Rater, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about iTRUST?** What I like best about iTRUST Optical and Optometry Cloud EHR is how seamlessly it brings all essential practice functions—EHR, scheduling, billing, and patient management—into one smart, AI-powered system. Its automation tools save a tremendous amount of time, making daily workflows smoother, faster, and far more efficient for both providers and staff. **What do you dislike about iTRUST?** The only downside is that the platform’s extensive feature set can feel overwhelming at first, especially for users who are new to cloud-based EHR systems. There can also be occasional minor bugs or delays during updates, but these issues are usually resolved quickly. **What problems is iTRUST solving and how is that benefiting you?** iTRUST is solving the challenge of juggling multiple systems by bringing EHR, scheduling, billing, and patient management into one unified, AI-powered platform. This has benefited me by streamlining daily workflows, reducing administrative workload, improving accuracy in documentation and scheduling, and ultimately making the entire practice run more efficiently and smoothly. ### 11. Simple, Smooth, and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about iTRUST?** I liked how straightforward and easy the process was. The platform felt user-friendly, and everything was clearly explained, which made completing the tasks quick and stress-free. **What do you dislike about iTRUST?** The experience was generally smooth, but it felt a bit too brief. Adding more detailed interaction or feedback after completing tasks would make it more engaging. **What problems is iTRUST solving and how is that benefiting you?** iTRUST helps simplify and streamline online survey participation by making the process clear, quick, and easy to follow. It removes the usual confusion and time-wasting that can come with poorly structured surveys. For me, this means I can complete tasks efficiently without second-guessing instructions, saving time while still providing accurate and meaningful responses. ### 12. User-Friendly, Reliable Performance That Keeps Tasks Moving **Rating:** 5.0/5.0 stars **Reviewed by:** Aoun H. | Graduate Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about iTRUST?** iTRUST has a user-friendly interface and its easy to navigate through the platform. The features are well-organized, making it simple to access important tools without confusion. I also appreciate its reliability and smooth performance, which helps me complete tasks efficiently without technical issues. **What do you dislike about iTRUST?** Occasionally, slow loading. But that’s completely okay because internet speeds matter too. **What problems is iTRUST solving and how is that benefiting you?** iTRUST helps organize tasks and information in one place, making work simpler and more efficient. This saves me time, reduces confusion, and improves my productivity. ### 13. Helpful and Reliable Optometry Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Misha C. | Capital & Automated Trading Bots Management (Independent Project), Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about iTRUST?** The software is easy to navigate and keeps all patient and practice information organized in one place. I like how quickly I can access charts, schedules, and billing without switching between different systems. **What do you dislike about iTRUST?** So far, I haven’t encountered any major issues. The platform has worked reliably for my needs, and I haven’t run into any significant drawbacks during use. **What problems is iTRUST solving and how is that benefiting you?** It helps centralize patient records, scheduling, billing, and communication in one system. Having everything in one place reduces administrative work, minimizes errors, and makes daily workflow much faster and more organized. ### 14. User-Friendly Platform Inspires Confidence and Business Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher O. | Legislative Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about iTRUST?** iTrust gives me a strong sense of comfort thanks to its modern platform, which makes it easy for many users to integrate into their business. **What do you dislike about iTRUST?** Not many things that I find wrong with this platform, pricing or performance. **What problems is iTRUST solving and how is that benefiting you?** On-boarding is much more streamline for us. This platform has increased our business performance ### 15. Effortless to Use with Outstanding Support and Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about iTRUST?** iTRUST Optical and Optometry Cloud EHR with Automated Practice Management Software is very easy to use and implement in the clinic. Whenever issues with the software arise, customer service is always helpful and ensure a timely resolution. We use this in the clinic daily and it has numerous features which are helpful and make patient care efficient. **What do you dislike about iTRUST?** One thing I dislike about iTRUST Optical and Optometry Cloud EHR with Automated Practice Management Software are the minor technical issues or bugs that arise that impact patient care time during the day. **What problems is iTRUST solving and how is that benefiting you?** I am unsure of any business problems that iTRUST Optical and Optometry Cloud EHR with Automated Practice Management Software is solving. ### 16. Streamlined Our Entire Practice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about iTRUST?** Fast, easy-to-use all-in-one system with great support and strong tools for charting, billing and patient communication. **What do you dislike about iTRUST?** Some features take time to learn and require setup. **What problems is iTRUST solving and how is that benefiting you?** iTRUST is solving workflow slowdowns, communication gaps, and the need for multiple separate systems by combining charting, optical POS, billing, scheduling, and patient messaging into one fast cloud platform, which has saved us time, reduced errors and made our entire practice run more efficiently. ### 17. Great Optometry Management Service **Rating:** 5.0/5.0 stars **Reviewed by:** Richard M. | Patient Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about iTRUST?** They offer adaptable templates that I can easily tailor to my needs. I like their IT team very much. They set everything up right away without issues. They offer frequent updates as well. They were eager to help and answered all questions. They made billing and communication with patients much easier while complying with HIPAA guidelines. The system is well organized and gives me real-time updates. Prescriptions were easy to keep track of as well. Booking appointments is fast and straightforward, and they keep everything in one system. **What do you dislike about iTRUST?** It took me a while to learn the system as I tend to struggle with new technologies. I was a bit overwhelmed at first since it incorporates so many elements into one system. It was expensive, and the pricing was unclear at first. Sometimes the automation system makes minor mistakes. **What problems is iTRUST solving and how is that benefiting you?** The iTRUST system makes it easier to keep track of eye exam data, prescriptions, billing, and appointments. I can now keep track of this data through one organized system rather than multiple unorganized platforms. This allows me to get things done much faster with less room for error. Communication with patients is now more efficient. Patients are happier, and we are bringing in more business. ### 18. Convenient and Reliable for Clients and Providers **Rating:** 5.0/5.0 stars **Reviewed by:** Judith M. | Founder & CEO T2T Creations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about iTRUST?** It's convenient and reliable to both client and providers **What do you dislike about iTRUST?** Occasional bugs can occur during updates **What problems is iTRUST solving and how is that benefiting you?** Helps me solve the fragmentation problem in eye care ### 19. Easy to Use, Worth It **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about iTRUST?** Easy to use and navigate. Worth the money for sure with so many great features. **What do you dislike about iTRUST?** There is truly nothing I liked least about iTrust, it is all positive. **What problems is iTRUST solving and how is that benefiting you?** It is saving me time and money all at once ### 20. iTrust.io is Our Go-To Solution for the Optometry Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about iTRUST?** We knew there must be an easier way to manage our Optometry business. A consultant recommended iTrust.io and we (client and I) are very happy with the result. The company understands what is needed to run and grow an optometry practice to make it competitive, responsive to patients' needs, and profitable. We thought we might have to cobble together various pieces of the solution from different software products. We are happy to say that this EHR cloud solution is very comprehensive and covers all our needs. They really know the optometry business well. There is a free trial to try it out, which we liked. **What do you dislike about iTRUST?** I have to admit we wanted all the bells and whistles, so we had to commit to the entire package. At first, we were a bit nervous about the investment, but it turns out we have made back our money in spades. **What problems is iTRUST solving and how is that benefiting you?** We thought legacy systems and our old ways of doing things were not working for us anymore. Having the software on the cloud means it always is updated automatically. ### 21. Great Software, Easy to use get started quickly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about iTRUST?** I've been thoroughly impressed with iTRUST—this software delivers on every promise. Right from onboarding, the transition was smooth and hassle-free. Very easy to get up and running quickly! **What do you dislike about iTRUST?** Honestly, I haven’t run into any major issues. The few questions I had were quickly answered by their responsive support team. **What problems is iTRUST solving and how is that benefiting you?** iTRUST is solving the problem of managing multiple disjointed systems by offering an all-in-one cloud-based EHR and practice management platform. It streamlines everything—from patient scheduling and charting to billing, inventory, and communication—into one cohesive system. For us, that’s meant less time spent on administrative work and more time focusing on patient care. The automation features, like appointment reminders and insurance processing, have significantly reduced no-shows and billing errors. Overall, it’s made our workflow smoother, more efficient, and far less stressful. ### 22. Clean, Intuitive, and Effortless to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley Q. | Administrative Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about iTRUST?** What I liked most about iTrust is how clean and easy everything is. It’s organized, intuitive, and doesn’t overwhelm you. **What do you dislike about iTRUST?** What I liked least was just the initial learning curve. It’s not hard, but it does take a minute to get familiar with everything. **What problems is iTRUST solving and how is that benefiting you?** This tool made my workflow more efficient and helped me streamline my tasks. ### 23. Fantastic EHR **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren R. | Operations Coordinator (Volunteer), Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about iTRUST?** What I like the most is that it is not just an EHR, you can count your inventory and then you can also do some scheduling as well and take payments, its not just one thing. **What do you dislike about iTRUST?** It's a little bit of a learning cure when you first start to use the product but over time you learn it with ease. **What problems is iTRUST solving and how is that benefiting you?** It tracks inventory, keeps a health record, and you can schedule appointments with the optometrist with the software. It's an all in one solution which I very much appreciate. ### 24. Effortless Transition to Digital with iTRUST’s Intuitive Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about iTRUST?** iTRUST is an easy-to-use, comprehensive, and unified solution. Switching from paper to digital patient records couldn’t have been easier. The platform’s AI features keep my practice up to date with modern technology standards, making everyday tasks smoother and more efficient. **What do you dislike about iTRUST?** There can be a small learning curve, especially if you have a large team to train. However, the platform is intuitive, and once staff become familiar with it, it’s easy to use. **What problems is iTRUST solving and how is that benefiting you?** Makes patient records accessible and effortless transitions my office into a unified, modern practice. ### 25. Smart, Streamlined, and Perfect for Growing Eye Care Practices **Rating:** 5.0/5.0 stars **Reviewed by:** Mir Ahmad Yasar M. | Professional Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about iTRUST?** The all-in-one system really stands out it covers EHR, billing, inventory, scheduling, and patient communication in one clean platform. The cloud-based access is a huge plus, and it’s designed in a way that feels intuitive, even for new staff. **What do you dislike about iTRUST?** Automated Practice Management Software? It’s a bit on the pricier side, especially for smaller practices or startups. But considering the time it saves and the features you get, it still feels like a strong return on investment. **What problems is iTRUST solving and how is that benefiting you?** iTRUST is helping solve the problem of juggling multiple systems by combining EHR, billing, scheduling, and inventory into one platform. It saves a lot of time, reduces manual errors, and makes the entire workflow smoother — from seeing patients to managing payments. It’s especially helpful for keeping everything organized and accessible without needing extra software or IT setup. ### 26. Simple to implement and use. **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | Independent Certified Coach, Trainer, & Speaker, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about iTRUST?** This easy to implement and easy to use software consolidates all of our billing and EHR into one place. Any time we have had a question, they have been quick to respond. **What do you dislike about iTRUST?** I haven't found anything to dislike at this point. We will continue to implement and try new features. **What problems is iTRUST solving and how is that benefiting you?** Moving to a standardized EHR and having billing all in one place. ### 27. Affordable HIPAA Compliance You Can Trust **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about iTRUST?** Guaranteed HIPAA compliance and extremely competitive price. **What do you dislike about iTRUST?** The fact that the software is new gives me some concern as I don't have as much information and the track record is smaller. **What problems is iTRUST solving and how is that benefiting you?** iTRUST is helping me do behavioral analysis, keeping track of what would otherwise be excess paper and keeping it secure. ### 28. Software Implementation Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy S. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about iTRUST?** iTrust's EHR is very intuitive and quite easy to set up. Having previous experiences with ERP implementations, this can be a difficult thing to get right. **What do you dislike about iTRUST?** I can't complain much about my experience with it, there were little to no complications in setup. **What problems is iTRUST solving and how is that benefiting you?** A client was transitioning from legacy software and needed help with data migration. ### 29. My experience was very amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Blaine B. | Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about iTRUST?** One of the standout features of iTRUST Optical and Optometry Cloud EHR is its user-friendly interface, which makes navigation intuitive for both staff and healthcare providers. The automated practice management software helps streamline various administrative tasks, reducing the workload and increasing efficiency in daily operations. **What do you dislike about iTRUST?** Customer support is the least helpful aspect. I feel that iTRUST could have more helpful customer support. **What problems is iTRUST solving and how is that benefiting you?** The software automates many administrative tasks, such as appointment scheduling, patient reminders, and billing. This reduces the administrative burden on staff and allows them to focus more on patient care. ### 30. Effortless and User-Friendly EHR System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about iTRUST?** It is an easy to use EHR system that allows you to move to a digital platform. **What do you dislike about iTRUST?** Nothing that I can think of. I enjoy the system. **What problems is iTRUST solving and how is that benefiting you?** It allows us to move from paper charting to the digital world. ### 31. Outstanding Experience from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about iTRUST?** What I like about iTrust is the ease of use, and ease of integration. **What do you dislike about iTRUST?** There is not anything about iTrust to dislike **What problems is iTRUST solving and how is that benefiting you?** Ease of integration ### 32. Amazing Services! **Rating:** 5.0/5.0 stars **Reviewed by:** Eric H. | Inventory Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about iTRUST?** The fact that it's very user friendly, the tax options available are phenomenal and it's just so simple to use with NO MONTHLY REOCCURRING FEES! **What do you dislike about iTRUST?** To be completely honest the only negative review isn't on iTrust, I just wish I had discovered it sooner. **What problems is iTRUST solving and how is that benefiting you?** It's solving time management for me and it's much less stressful to use versus others. ### 33. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Amee P. | Visual Merchandising Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about iTRUST?** Everything is so easy to use. There are tons of features and functions and was super easy to set up. If any issues arise, customer service is fantastic to work with, knowledgeable and kind. This has been a game changer. **What do you dislike about iTRUST?** There is nothing about the product that I dislike. **What problems is iTRUST solving and how is that benefiting you?** It is solving time management and ease of use. ### 34. Great software! **Rating:** 5.0/5.0 stars **Reviewed by:** Maurice T. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about iTRUST?** It streamlines our operation. We are a lot more efficient. **What do you dislike about iTRUST?** Nothing to dislike. It is easier to use than other EHR platforms. **What problems is iTRUST solving and how is that benefiting you?** It solves our problem of scheduling our patients more efficiently ### 35. Very reliable and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about iTRUST?** It’s very user friendly and it allows billing and scheduling payments very simple. **What do you dislike about iTRUST?** It takes a second to get used to but nothing otherwise! **What problems is iTRUST solving and how is that benefiting you?** iTRUST Optical and Optometry Cloud EHR with Automated Practice Management Software streamlines administrative tasks such as scheduling, billing, and patient record management, saving time and reducing errors. It integrates optical and optometry-specific features, improving workflow efficiency and minimizing the need for multiple systems. The cloud-based solution ensures secure data storage and compliance with regulations like HIPAA, reducing the risk of breaches. ### 36. Great Value! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Senior Talent Acquisition Specialist, Recruitment Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about iTRUST?** Free trial is offered prior to commitment **What do you dislike about iTRUST?** not applicable.......................... **What problems is iTRUST solving and how is that benefiting you?** Patient prescriptions are being filled quicker and more acc.essibly for our patients ### 37. Great experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about iTRUST?** The software was very helpful and made my business more efficient. **What do you dislike about iTRUST?** The price point was a little high. As a small business. investments like these are hard decisions. **What problems is iTRUST solving and how is that benefiting you?** Organizing and managing data. ### 38. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kaleigh M. | Professional Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about iTRUST?** Very helpful and has good information! I would recommend! **What do you dislike about iTRUST?** I did not have any complaints with my expierence! **What problems is iTRUST solving and how is that benefiting you?** They are helping me streamline my company. It benefits everyone involved. ### 39. HR Dirctor **Rating:** 5.0/5.0 stars **Reviewed by:** Johnnie P. | Talent Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about iTRUST?** User-Friendly Interface: The intuitive design simplifies navigation through patient records, making it easy for healthcare professionals to manage information efficiently. Comprehensive Practice Management: By integrating essential tools into a single platform, iTRUST streamlines administrative tasks, allowing practitioners to focus more on patient care. Automated Features: Automation of routine tasks reduces administrative workload, enhancing overall practice efficiency. **What do you dislike about iTRUST?** Customization Limitations: Some users may find the system lacks flexibility for tailoring to unique workflows. **What problems is iTRUST solving and how is that benefiting you?** Streamlining processes ### 40. Best Decision Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about iTRUST?** Its all-in-one nature has made my entire workday more efficient. **What do you dislike about iTRUST?** Nothing, it was everything I needed it to be and very easy to use. **What problems is iTRUST solving and how is that benefiting you?** I don't have to spend my time doing the things that iTRUST lets me do, and I can focus on growing my practice more. ### 41. Easy Setup and learning **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about iTRUST?** It was so easy to convert our data to this new data base. I also had an easy time communicating with them on a few setup questions. **What do you dislike about iTRUST?** It was a simple learning curve, even though this is the toughest part about using new software **What problems is iTRUST solving and how is that benefiting you?** Keeping all of our information secure and organized ### 42. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about iTRUST?** What I liked most was that it offered a wide selection of features and different software usages. **What do you dislike about iTRUST?** So far, I have not run into any problems. **What problems is iTRUST solving and how is that benefiting you?** iTrust simplifies practice management – integrating EHR and automation – to cut down on busy work and increase efficiency. It has a cloud-based system that makes it easy to access patient records and has automated scheduling, billing, and documentation. This increases workflow and reduces errors. ### 43. As a stock and crypto trader, I love iTRUST. Flexible and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Tri N. | Laboratory Technician , Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about iTRUST?** They have the best customer service, and easy to use. **What do you dislike about iTRUST?** There is nothing I can think about that. **What problems is iTRUST solving and how is that benefiting you?** It solved all of my problems. ### 44. user-friendly interface simplifies navigating through patient records **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco S. | Assistant Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about iTRUST?** As a user of iTRUST Optical and Optometry Cloud EHR with Automated Practice Management Software, I’ve found it to be incredibly intuitive and efficient. The user-friendly interface simplifies navigating through patient records, while the automated management features save time on administrative tasks. The secure patient portal enhances patient interactions, and the responsive customer support has been outstanding. Overall, it has made the entire process smoother and more effective. **What do you dislike about iTRUST?** While I find iTRUST Optical and Optometry Cloud EHR effective overall, the initial learning curve, limited customization, integration challenges and occasional slowdowns are areas that could be improved. **What problems is iTRUST solving and how is that benefiting you?** iTRUST Optical and Optometry Cloud EHR solves problems like managing patient records and handling administrative tasks. It benefits me by saving time, improving data accuracy, and making patient interactions more efficient. ### 45. Highly Reccomend iTrust **Rating:** 5.0/5.0 stars **Reviewed by:** Kelyn H. | HR Generalist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about iTRUST?** iTrust has is a great platform that makes managing and monitoring cryptocurrency wallets effortless and secure! **What do you dislike about iTRUST?** Nothing comes to mind - I've had a great experience! **What problems is iTRUST solving and how is that benefiting you?** Their scheduling software has been a huge benefit! ### 46. This software fundamentally changed my Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Ayana M. | Content Reviewer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about iTRUST?** Having cloud software that is easy to use as well as secure is a very important factor when doing business in the digital age. Not only is the software streamlined to meet our needs, the customer service is also top notch and easy to communicate any questions or concerns regarding implementation. **What do you dislike about iTRUST?** I have no dislikes of this software it meets all of my needs in a timely fashion. **What problems is iTRUST solving and how is that benefiting you?** For me it's ease of access, keeping track of patients needs and sensitive information is important, in the event something happens it is nice to know that the critical information like insurance papers or medical history is easily accessible as well as secure from bad actors. ### 47. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Jeromy P. | Division Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about iTRUST?** The simplicity is amazing & really takes no effort. **What do you dislike about iTRUST?** There isn't much to dislike. A truly innovative software. **What problems is iTRUST solving and how is that benefiting you?** It is making the entire process seamless and efficient ### 48. Easy to use and training videos are great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about iTRUST?** The training videos are a easy way to get up and running with the software. **What do you dislike about iTRUST?** There is nothing at the time I dislike about the software. Our use has been seamless. **What problems is iTRUST solving and how is that benefiting you?** This solves our need for an automated software that is easy to use. ### 49. Highly Recommend this Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about iTRUST?** It was intuitive to use and there are many helpful features included. **What do you dislike about iTRUST?** The pricing is quite high and there's no free option available. **What problems is iTRUST solving and how is that benefiting you?** It is easy to automate many tasks that originally had to be done manually. ### 50. Great working with iTRUST Optical and Optometry Cloud EHR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about iTRUST?** iTRUST Optical and Optometry Cloud EHR with Automated Practice Management Software was extremely helpful and was very communicative. They got back to me right away and walked me through every steap of the way. Software was easy to use and implement as well! **What do you dislike about iTRUST?** I didn't have any issues with iTRUST Optical. **What problems is iTRUST solving and how is that benefiting you?** iTRUST has helped solve many issues such as having an efficient automated software that we would like to use. - [View iTRUST pricing details and edition comparison](https://www.g2.com/products/itrust-2026-02-03/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+19%3A42%3A40+-0500&secure%5Bsession_id%5D=49f8f5a9-3d1e-42b9-bd4a-81c737135c8e&secure%5Btoken%5D=7642f70d48871fc683efab16e9714320ef3f292ee3699d5affef27fe02924523&format=llm_user) ## iTRUST Integrations - [Pixelied](https://www.g2.com/products/pixelied/reviews) ## Top iTRUST Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Adit](https://www.g2.com/products/adit/reviews) - 4.8/5.0 (80 reviews) - [RevolutionEHR](https://www.g2.com/products/revolutionehr/reviews) - 4.1/5.0 (27 reviews)