--- title: It's Alive Reviews meta\_title: 'It''s Alive Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how It's Alive works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 7 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- ### It's Alive Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **automation simplicity** of It's Alive, allowing easy chatbot creation without technical expertise. [(1 mentions)](https://www.g2.com/products/it-s-alive/reviews?filters%5Bsentiment_snippet%5D=1417291&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of It's Alive, enabling quick chatbot setup without any coding knowledge. [(1 mentions)](https://www.g2.com/products/it-s-alive/reviews?filters%5Bsentiment_snippet%5D=1417285&qs=pros-and-cons#reviews) Users find **It's Alive easy to use** , enabling quick chatbot setup without any coding expertise. [(1 mentions)](https://www.g2.com/products/it-s-alive/reviews?filters%5Bsentiment_snippet%5D=1417217&qs=pros-and-cons#reviews) Users value the **easy setup** of It's Alive, allowing quick chatbot creation without any coding skills. [(1 mentions)](https://www.g2.com/products/it-s-alive/reviews?filters%5Bsentiment_snippet%5D=1417246&qs=pros-and-cons#reviews) Users love how **easy it is to use** , enabling quick chatbot creation without any coding required. [(1 mentions)](https://www.g2.com/products/it-s-alive/reviews?filters%5Bsentiment_snippet%5D=1417254&qs=pros-and-cons#reviews) Users face **integration issues** as It's Alive only supports Facebook Messenger, limiting multi-platform functionality and testing. [(1 mentions)](https://www.g2.com/products/it-s-alive/reviews?filters%5Bsentiment_snippet%5D=1417231&qs=pros-and-cons#reviews) Users find the **limited platform support** of It's Alive restricts their ability to reach customers effectively. [(1 mentions)](https://www.g2.com/products/it-s-alive/reviews?filters%5Bsentiment_snippet%5D=1417177&qs=pros-and-cons#reviews) ### Top Pros or Advantages of It's Alive ##### 1. Automation Users love the **automation simplicity** of It's Alive, allowing easy chatbot creation without technical expertise. [ See 1 mentions ](https://www.g2.com/products/it-s-alive/reviews?filters%5Bsentiment_snippet%5D=1417291&qs=pros-and-cons#reviews) See Related User Reviews ![Catherine W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine W.") CW Catherine W. Mid-Market (51-1000 emp.) 3.0/5 "Solid and easy to use" What do you like about It's Alive? You don’t need to be tech-savvy to use it. The platform is built for people who just want to get a chatbot running quickly, without coding. It's as si ##### 2. Business Support Users value the **user-friendly interface** of It's Alive, enabling quick chatbot setup without any coding knowledge. [ See 1 mentions ](https://www.g2.com/products/it-s-alive/reviews?filters%5Bsentiment_snippet%5D=1417285&qs=pros-and-cons#reviews) See Related User Reviews ![Catherine W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine W.") CW Catherine W. Mid-Market (51-1000 emp.) 3.0/5 "Solid and easy to use" What do you like about It's Alive? You don’t need to be tech-savvy to use it. The platform is built for people who just want to get a chatbot running quickly, without coding. It's as si ##### 3. Ease of Use Users find **It's Alive easy to use** , enabling quick chatbot setup without any coding expertise. [ See 1 mentions ](https://www.g2.com/products/it-s-alive/reviews?filters%5Bsentiment_snippet%5D=1417217&qs=pros-and-cons#reviews) See Related User Reviews ![Catherine W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine W.") CW Catherine W. Mid-Market (51-1000 emp.) 3.0/5 "Solid and easy to use" What do you like about It's Alive? You don’t need to be tech-savvy to use it. The platform is built for people who just want to get a chatbot running quickly, without coding. It's as si ##### 4. Easy Setup Users value the **easy setup** of It's Alive, allowing quick chatbot creation without any coding skills. [ See 1 mentions ](https://www.g2.com/products/it-s-alive/reviews?filters%5Bsentiment_snippet%5D=1417246&qs=pros-and-cons#reviews) See Related User Reviews ![Catherine W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine W.") CW Catherine W. Mid-Market (51-1000 emp.) 3.0/5 "Solid and easy to use" What do you like about It's Alive? You don’t need to be tech-savvy to use it. The platform is built for people who just want to get a chatbot running quickly, without coding. It's as si ##### 5. Simple Users love how **easy it is to use** , enabling quick chatbot creation without any coding required. [ See 1 mentions ](https://www.g2.com/products/it-s-alive/reviews?filters%5Bsentiment_snippet%5D=1417254&qs=pros-and-cons#reviews) See Related User Reviews ![Catherine W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine W.") CW Catherine W. Mid-Market (51-1000 emp.) 3.0/5 "Solid and easy to use" What do you like about It's Alive? You don’t need to be tech-savvy to use it. The platform is built for people who just want to get a chatbot running quickly, without coding. It's as si ### Top Cons or Disadvantages of It's Alive ##### 1. Integration Issues Users face **integration issues** as It's Alive only supports Facebook Messenger, limiting multi-platform functionality and testing. [ See 1 mentions ](https://www.g2.com/products/it-s-alive/reviews?filters%5Bsentiment_snippet%5D=1417231&qs=pros-and-cons#reviews) See Related User Reviews ![Catherine W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine W.") CW Catherine W. Mid-Market (51-1000 emp.) 3.0/5 "Solid and easy to use" What do you dislike about It's Alive? If you want your chatbot to work on other platforms (like your website or WhatsApp), it won't work. It’s only for Facebook Messenger, which might feel ##### 2. Limited Features Users find the **limited platform support** of It's Alive restricts their ability to reach customers effectively. [ See 1 mentions ](https://www.g2.com/products/it-s-alive/reviews?filters%5Bsentiment_snippet%5D=1417177&qs=pros-and-cons#reviews) See Related User Reviews ![Catherine W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine W.") CW Catherine W. Mid-Market (51-1000 emp.) 3.0/5 "Solid and easy to use" What do you dislike about It's Alive? If you want your chatbot to work on other platforms (like your website or WhatsApp), it won't work. It’s only for Facebook Messenger, which might feel ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Paylocity](https://images.g2crowd.com/uploads/product/hd_favicon/bd6131cf9b0260bb95666ba5a37a54bb/paylocity.svg "Paylocity") Paylocity 4.4/5(6,154) ](https://www.g2.com/products/paylocity/reviews) [ ![G2 Marketing Solutions](https://images.g2crowd.com/uploads/product/hd_favicon/543629e60e9e4cdf9b1179317ae7a2bd/g2.svg "G2 Marketing Solutions") G2 Marketing Solutions 4.6/5(5,703) ](https://www.g2.com/products/g2/reviews) [ View All Alternatives ](https://www.g2.com/products/it-s-alive/competitors/alternatives) ![Catherine W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine W.") CW Catherine W. Customer Service Specialist Consumer Services Mid-Market (51-1000 emp.) 10/16/2024 "Solid and easy to use" 3/5 What do you like best about It's Alive? You don’t need to be tech-savvy to use it. The platform is built for people who just want to get a chatbot running quickly, without coding. It's as simple as dragging and dropping responses to create conversations. If you’ve ever used something like a recipe or flow chart, this will feel natural. It offers a free version and affordable paid plans. If you run a small business or you're just starting, this could be a budget-friendly way to start automating your customer service. Review collected by and hosted on G2.com. What do you dislike about It's Alive? If you want your chatbot to work on other platforms (like your website or WhatsApp), it won't work. It’s only for Facebook Messenger, which might feel limiting if you're looking to reach customers across different channels. There’s no easy way to test your bot right within ItsAlive. You’ll need to switch over to Facebook Messenger to see how it actually interacts with users, which can be a hassle if you're frequently updating and testing your chatbot. Review collected by and hosted on G2.com. What problems is It's Alive solving and how is that benefiting you? I am only working remote roles, likely so cost-efficiency is important for me. ItsAlive offers a free tier, so I can start without any financial commitment. If I decide to scale up, their paid plans are relatively inexpensive. I have a lot of repetitive customer service tasks. By automating these with a chatbot, I save time and focus on other aspects of my life and business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite IB Ian B. Sales Engineer Telecommunications Mid-Market (51-1000 emp.) 8/29/2023 "Its Alive is so Good" 4.5/5 What do you like best about It's Alive? It does not offer efficient service but the product itself is simply amazing. I highly recommend it! Review collected by and hosted on G2.com. What do you dislike about It's Alive? Ive noticed is that the automated conversations can sometimes feel a bit robotic and lacking personal touch. Personally I prefer an approach when interacting with customers. Review collected by and hosted on G2.com. What problems is It's Alive solving and how is that benefiting you? By providing a chatbot for engaging with customers on Facebook Its Alive solves the challenge of customer interaction. This seamless and interactive platform boosts sales for my business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Snehal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Snehal G.") SG Snehal G. Member of Technical Staff Small-Business (50 or fewer emp.) 8/17/2023 "Its Alive is good chatbot application" 5/5 What do you like best about It's Alive? It is very easy to use, gives faster way of communication, elimates the manual efforts. Good and clean application user interface with variety of features are available Review collected by and hosted on G2.com. What do you dislike about It's Alive? There is nothing to say on negative side of this Review collected by and hosted on G2.com. What problems is It's Alive solving and how is that benefiting you? It provides easy interface, eliminates the manual efforts by having automated conversaitonal chatbot. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kordelia T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kordelia T.") KT Kordelia T. Business Owner Small-Business (50 or fewer emp.) 11/30/2021 "Their customer service was amazing" 3.5/5 What do you like best about It's Alive? They really helped me with my problems! They were fast and efficient. Review collected by and hosted on G2.com. What do you dislike about It's Alive? Even thought they were fast they the person that I talked to was condescending Review collected by and hosted on G2.com. Recommendations to others considering It's Alive: You just have to have thick skin, other than that it's really simple Review collected by and hosted on G2.com. What problems is It's Alive solving and how is that benefiting you? I have a small business and my customers have a lot of questions so I was able to create a way for their questions to be answered quickly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Madison L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Madison L.") ML Madison L. Customer Service Representative Mid-Market (51-1000 emp.) 12/10/2021 "Great Product! Highly Recommended" 5/5 What do you like best about It's Alive? I love how easy and simple it is to use this product. It makes my life and workday a million times better. Review collected by and hosted on G2.com. What do you dislike about It's Alive? There is nothing that I dislike about this product. I highly recommend it to everybody and anybody that has not used it before. Review collected by and hosted on G2.com. What problems is It's Alive solving and how is that benefiting you? This product has made my workday so much better. I am saving so much time by using this product. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") UE Verified User in Entertainment Small-Business (50 or fewer emp.) 7/27/2017 "Very convenient, straightforward and simple to use !! " 5/5 What do you like best about It's Alive? I have been able to create a chatbot for my brand in a minute without any coding knowledge, it is almost a miracle ;) My user experience has been very smooth and easy, took my no time to understand how to do it, very user friendly. I also like very much the design of the interface! Review collected by and hosted on G2.com. What do you dislike about It's Alive? No particular issue, I hope the team will keep on working on this project and add new features! Review collected by and hosted on G2.com. What problems is It's Alive solving and how is that benefiting you? I need to improve communication with my customer, help them any time of the day and night. This chatbot help me answering the most frequent question and personally manage only the cases that need to be. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jeremie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremie C.") JC Jeremie C. Account Manager Internet Mid-Market (51-1000 emp.) 7/28/2017 "Great Facebook Chatbot !" 4.5/5 What do you like best about It's Alive? It's alive is a very easy to use chatbot ! Autonomous solution to interact and keep contact with a community. The automatic answers are quickly generated and good quality. Review collected by and hosted on G2.com. What do you dislike about It's Alive? In my view, it's alive has no weak points. Review collected by and hosted on G2.com. What problems is It's Alive solving and how is that benefiting you? It's a powerful tool for a brand in order to keep a link with a customer asking a question on Facebook.The tool allows automatic answers to help them. Review collected by and hosted on G2.com. 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