I have been demoing other sites honestly; this platform feels dated and not user-friendly compared to what is out there, But Workers like

DANi RODRIGUEZ

CSR | Customer Support Representative Will keep me here. She truly is a part of why you have retention, even if the failure is in how we approached something; she doesn't make you feel that she empathizes with your frustrations and works through them versus matching it. She makes you feel heard, understood, and see things through. Review collected by and hosted on G2.com.

The out date system tends to glitch alot. Commuinications with some departments. Review collected by and hosted on G2.com.

Easy timecards; easy to onboard new employee; employees like app; support has been responsive to questions; perform module helps with performance reviews Review collected by and hosted on G2.com.

no training on the company wide settings and custom reports - for example, how to create a new vacation policy - we would need to ask support for help, which would be easy enough to get, but sometimes you want to know how Review collected by and hosted on G2.com.

Having used other HCMs in the past, Isolved gives you flexibility with how payroll is processed and earnings are taxed. It is so much easier to cater to a wide range of clients each with their unique payroll setup. The UI and support materials around processing earnings and deductions are top of the line! Review collected by and hosted on G2.com.

As a core HCM isolved has several functions, but like any software suite some solutions are locked behind an additional integration with it's own cost. Review collected by and hosted on G2.com.

I use isolved as our entire HRIS for our company, from when employees fill out their application to their termination or retirement process. I find it really helpful to electronically complete and store all our employee files, as well as manage payroll and benefit enrollment. It saves us so much time versus doing it manually. I like that isolved is always quick to assist and streamline any of our processes and offer solutions, even when we think there might not be one. I also appreciate their great customer service. We have monthly calls with our customer service rep to go through different parts of the system and get updates or ideas for streamlining our processes as we walk through how we use the system today. I value the way they provide solutions quickly and how they are always ready to help with anything taking more time than it should. Review collected by and hosted on G2.com.

Reporting features could be a little bit better. There are a ton of reporting options available, maybe too many. Some of the reports we only use once a year, so to remember which ones we need to run is sometimes a challenge. We also have to manually merge some of the information on different reports to get what we need. If we could customize the reports that would save a lot of time. Review collected by and hosted on G2.com.

I've been using isolved for payroll and HCM needs since 2018, and it has been a cornerstone of our HR operations. The platform has grown with our business, evolving into a comprehensive workforce management solution. Having payroll, time tracking, and benefits enrollment under a single login is a game-changer because the data flows seamlessly, significantly reducing manual entry errors. I've watched the interface become more intuitive, and the reporting tools get more robust. They actually listen to user feedback. isolved offers long-term stability without sacrificing modern features, and after seven years, I still haven't found a reason to look elsewhere. Review collected by and hosted on G2.com.

The only thing I would say that I believe could be improved is developing a solution that helps existing customers implement new changes and understand how they can help them. Sometimes we start and never look back on a product. I have found that the innovative aspect is well ahead of me and my abilities to keep up. Review collected by and hosted on G2.com.

There has been a lot of new changes to the isolved system. AI is present and I really appreciate the chatbot for quick questions and menu searches. Review collected by and hosted on G2.com.

I am still looking for other language options during on-baording. Review collected by and hosted on G2.com.

I appreciate the comprehensive nature of the isolved platform. Having payroll, HR, benefits, and employee management tools in one system improves efficiency, reduces manual work, and creates a better experience for both clients and employees. Review collected by and hosted on G2.com.

Overall, I have had a positive experience. If I had to identify an area for improvement, it would be continued enhancements to reporting capabilities and system navigation to make certain tasks more intuitive and efficient. Review collected by and hosted on G2.com.

iSolved is a cost-effective tool that includes features you’d typically expect to find in larger HCM platforms. I also find its ATS intuitive, and it sends job listings to more job boards than I’ve used before. Review collected by and hosted on G2.com.

iSolved has less-than-intuitive workflows, and sometimes things are difficult to find. Often things are very manual and click heavy. It takes time to do things that should be completed in one or two work flows. Review collected by and hosted on G2.com.

iSolved has many features that triumph other payroll software's. iSolved has a wide variety of reports for any business's needs. From payroll, hr, audits, etc, iSolved has the report you need. Most pages allow you to export into an excel spreadsheet, a quick way to edit and save what you need. iSolved has been releasing many fraud protection features as it is becoming more relevant. The iSolved community is very welcoming and partners come together to help each other. Review collected by and hosted on G2.com.

While iSolved makes many updates and fixes, some of these releases cause other things to break. iSolved does work quickly to resolve problems, but it does affect partners and clients. iSolved can improve on their response time for customer support tickets. Review collected by and hosted on G2.com.

I like that isolved is easy and fairly intuitive. The platform is entirely managed by isolved, so our company only has to focus on getting the data in there. The single portal format and ease of use make it straightforward for all employees to use, regardless of their skill set or understanding. It provides a unified web portal and app for managing things like time off, payroll details, and benefit enrollment, which is really helpful. Review collected by and hosted on G2.com.

I think there should be better differentiation between a manager's login dashboard and an employee dashboard. Right now, normal employees often run into rejection popups saying they don't have permission to use certain features, which is frustrating. It's easy to click on something that seems accessible but is actually just for managers. Review collected by and hosted on G2.com.