The login process is easy to follow using EntraID and means that I do not have to remember any separate passwords for the software. Review collected by and hosted on G2.com.

The UI is quite bland and not entirely intuitive when trying to draft documents and require me to download the document to PDF format in order to finalise the document. Review collected by and hosted on G2.com.

Our data is stored in the cloud by Advanced, which helps us avoid the cost of paying for servers. Overall, the system is straightforward and works well for what we do, it allows us to store documents and time record effectively. The Accounting side of the system is also really good and how an accounts system should work for a law firm. Review collected by and hosted on G2.com.

We are unable to drag documents out of the system and into emails. There’s currently no integration with PDF software, and there’s no automatic prompt to record time when sending emails. The system can also run a bit slow at times, depending on the file you’re working on, and the Outlook add-in can be temperamental. Review collected by and hosted on G2.com.

It is easy to navigate and find the legal forms you need. Review collected by and hosted on G2.com.

Sometimes it logs me out in a short space of time and it doesn't save the amendments made. Review collected by and hosted on G2.com.

moving between tabs

the dash boards with favourite matters etc. Review collected by and hosted on G2.com.

- not being able to drag document off into emails or other docs, like we could on the old ALB. This makes all working take so much longer and I dont want want to email it out or save as a draft.

- you can tell it has not been designed by someone using it. Some things to select you need to double click, others are a click and then click 'ok'. It is confusing, non-uniform, and time consuming

- time recording is not in date order when you go onto time sheet, so you cannot quickly check if you just TR for something, like receiving an email, as on the time sheet you don't know if that was one you just did or one from earlier in the day as they all move around

- you cannot have different ordering per each folder. e.g. i want my folders in alphabetic order, but the docs within emails to be in date order, but when you select one option, it changes all. Old alb allowed you to have one setting for each option.

- time recording is longer having to go into an attendance note and then TR separately on the tab, selecting the dates twice etc. so that we still have out note on the file and it goes to billing. It is time consuming and not streamline Review collected by and hosted on G2.com.

The National Will Register is easy to navigate and the people "behind the screen" are fabulous to deal with and quickly resolve any queries that you may have. It is unfathomable that in this country, we have HM Land Registry which requires property to be registered, but there is no such obligation for Wills to be registered, despite Wills containing potentially more and at least equal, if not higher value, assets. The National Will Register is working tirelessly to plug this significant gap and we always advise clients to register Wills here. It is of equal importance for us to have the ability to search for previous Wills where a potential dispute arises and again, The National Will Register offers this service which is invaluable to our will dispute work.

As well as the ability to register wills and search for wills, the National Will Register also great for knowledge sharing and education in this area of practice. Review collected by and hosted on G2.com.

That its registration service is not obligatory for all testators Review collected by and hosted on G2.com.

I have been using the National Will Register for many years on a very regular basis in assisting me to locate missing Wills or to confirm that no Wills have been made in connection with intestate estate administration matters. The service is invaluable in making sure that errors in distributing estates do not happen. The service is very easy to use and the team at the NWR are very helpful with any queries and deal with everything quickly and efficiently. Review collected by and hosted on G2.com.

It would be helpful for an asset search to be included in the services provided as this would make the National Will Register a one-stop shop for everything. Review collected by and hosted on G2.com.

The system works well. It access the database quickly and therefore it is very accessible wherever one is, provided there is an internet connection.

It is easy to create and organise documents. Review collected by and hosted on G2.com.

The production of and acces to emails and the reminders system in particular need further work. Review collected by and hosted on G2.com.

I have had an excellent experience using the National Will Register, locating multiple missing Wills over the years utilising this service and so for me it has become an indispensable resource.

The search functionality is easy to use and the team are approachable, efficient and helpful should any queries need to be dealt with.

I could not ask for more as a solicitor dealing with intestate estate administration matters. Review collected by and hosted on G2.com.

There are occasional glitches within the system Review collected by and hosted on G2.com.

I love how it can be used collaboratively and it does cover every legal form Review collected by and hosted on G2.com.

There have been some coding issues with some of the forms, meaning that it sometimes leads to copy-typing on other software, but these issues are being looked at currently Review collected by and hosted on G2.com.

I required assistance from support to try and resolve an urgent issue with our environment. It took us some considerable time to resolve the issue, but we did fix it. Jimmy was professional, and very helpful. Review collected by and hosted on G2.com.

Online guides and support still needs to be improved. Review collected by and hosted on G2.com.