I really appreciate Interact's extensive customizability, allowing us to manage HTML, CSS, and JavaScript or use widgets and features in the Block Editor without technical skills. The integration with Google Drive and Slack is seamless, creating a central hub for employee updates. The support during setup, including migrating thousands of articles, was excellent, making the transition smooth. The automated workflows and forms streamlined our HR processes, saving significant time and reducing manual tasks. Review collected by and hosted on G2.com.

I am slightly disappointed with how Interact handles feature requests. There are several simple feature requests that have been pending for a long time in the Interact community. These are low-hanging fruit that could be easily and quickly implemented, yet they remain unaddressed. Review collected by and hosted on G2.com.

The support is great and the tools are robust Review collected by and hosted on G2.com.

Permissioning for different portions of the organization is very cumbersome. Would love to see a way to hold virtual meetings through the tool eventually as well. Review collected by and hosted on G2.com.

I like the ease of navigation with Interact. The HTML creator is another feature I appreciate a lot because it's where we upload our news stories, and it's easy to use. The initial setup of Interact was also easy. Review collected by and hosted on G2.com.

I wish there was a carousel option of images for other pages other than the home page. Review collected by and hosted on G2.com.

We use it as a source of communication. Support is great and we are working towards having it become a dedicated source of communication for our team. I love the rewards and recognition aspect of Interact. Review collected by and hosted on G2.com.

Some sections still seem a little clunky, but I know there are always updates that have been made. Review collected by and hosted on G2.com.

I appreciate that they have solution-built widgets that make it easy to get up and running in a user-friendly way fairly easily. Review collected by and hosted on G2.com.

I don't think their pre-built widgets are expansive enough to be able to create and maintain quality solutions without the support of a developer or their paid Professional Services. Review collected by and hosted on G2.com.

Very good customer support, particularly from our customer success manager Review collected by and hosted on G2.com.

The media library is one where area that could be improved as it can be confusing to use Review collected by and hosted on G2.com.

What I appreciate most about Interact is how easy it is to use, along with its comprehensive range of features and the engaging experience it offers to our employees. Review collected by and hosted on G2.com.

One area I'd like to see enhanced is the addition of an AI chatbot feature. While the current search is functional, an intelligent chatbot that leverages intranet content would greatly improve user support and engagement. Review collected by and hosted on G2.com.

Interact is easy to use - quite intuitively - and the system makes it feasible for us to have a global intranet that delivers information to our employee base across several regions. Interact also makes several updates, so I feel like we are always getting the latest and greatest. Interact makes it so that the end user's experience is always considered, so I have confidence that the software will assist me in my role to foster engagement and inform. Review collected by and hosted on G2.com.

Occasionally, there are errors - which is annoying. Also, there are times when certain features do not work the way in which they are supposed to, and that can be frustrating. Review collected by and hosted on G2.com.

I spent weeks researching and reviewing intranet options, and Interact was easily the best option I found. Interact is simple to use but has a robust amount of features available. This made it easy for someone like me who doesn't have a background in web design to create a valuable and aesthetically appealing product for our organization. I also love that it integrates with Microsoft 365 so I don't have to worry about creating or deleting accounts - it's all done behind the scenes. I recently recommended Interact to a friend who was interested in intranets for his own organization. I told him we went with Interact over SharePoint for two main reasons. First, SharePoint would require more research and resources to create the kind of result we were looking for - and even then, it wouldn't have as many features available as Interact. Second, even after customization, SharePoint felt like a Microsoft product with our logo pasted on top, while our Interact site feels like our organization's brand from top to bottom. I also shared how impressed I was at Interact's creation process. I had multiple people, including strategists and IT support spend hours with me to make sure I felt comfortable with Interact and that our site was thoroughly planned and executed before we launched. Even after launch, I've always felt like there's been someone from the Interact team who is available and invested in our intranet's success. Review collected by and hosted on G2.com.

Our biggest internal complaints about our intranet have more to do with things outside of Interact (e.g. Microsoft 365 and internal buy-in), so for me to think of things I dislike I have to be very nitpicky. One thing I've struggled with is finding the answer I'm looking for in the community support. My issue is either not listed or the information is dated, so I usually end up going directly to a support person to help and they're always quick to respond. Review collected by and hosted on G2.com.

By now, we all know what an intranet should do. We know how to align our company vision, how to set objectives and how to measure whether our objectives have been met. We know how to build a list of requirements. We all know how to find a solution that works for a company. But Interact offers so much more. They offer an intranet where people come first. Because, if we look at the bigger picture, it's people who drive our businesses. Without people, we don't have a business.

If you ask people what they want, you'll get replies such as knowledge management - "I want answers". "I want to find a person". "I want to know who the best person is to help me". Employee engagement - "I want an app where I can write a quick post". "Receive a message if the office is closed today". "Be able to reward my peers and receive recognition for a job well done". "I want to chat to my team, or to my community". "I want to have a voice, and to be heard". Enterprise search - "I want a quick and easy way to find what I'm looking for," or "fill in a form," and "I want to be able to read posts and documents in another language". Plus the biggest request is always around social - "I want to post, to blog, to like and to comment - just like on social media."

Interact offer a solution that works for people. It can be personalised to the user. Offer social features, knowledge management and enhances employee engagement. Review collected by and hosted on G2.com.

Interact no longer offer an on-prem solution, however most providers have now moved to the cloud as this offers more file storage space, no downtime for upgrades, full disaster recovery and less time/inconvenience when setting up. Review collected by and hosted on G2.com.